Trusted Agent profile
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★★★★★
2,199 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery pleased with my service at…
Very pleased with my service at Robinsons stockton they helped me to find a new rental home helped out with every last thing i could possibly need very happy
Hi HayleyThank you so much for your positive review ref our Stockton Office.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotEfficient service from start to finish.
Efficient service from start to finish.Perfect communication.Effective facilitator between all parties.
Hi Mrs SimpsonThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotBuying a property was a very smooth
Buying a property was a very smooth process through Robinsons. They were quick to send documentation and to reply to any questions I had. Definitely recommend.
Hi RyanThank you for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotI was a landlord looking for a tenant
I was a landlord looking for a tenant. I found the service good quality and good value.
Hi MichaelThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotLovely staff to work with
Lovely staff to work with, reassuring me every step of the way. Georgia and Sally were great while the property was on the market, then Joy took over to move things to completion. Would definetly use again.
Hi VickiThis is a lovely review so thank you so much for your positive comments.All the team at Darlington will be delighted and i will pass on your good wishes to them all.Regards.Simon Wright.Director.
1/5
TrustpilotMisleading, rude staff. Will let you down for sure, as they did with me and many others!
Rude and dishonest company. Not professional whatsoever. The representative are very rude, they don't communicate with each other. they are very confused and don't really know how to deal with clients. They have been dishonest with me and very negative of the sale/rent/ manage my property. Robinson will let you down for sure! They have done to me and I am sure I am not the only person. My next step will be to report Robinson to trading standard. I believe if their is any kind of misleading should be reported as this can affect more people if not dealt with. Even from the reply you can tell how Robinson don’t care about they client. Misleading clients is breaking the law mr Director! Shame that you don’t think that!
Hi Ellie.At Robinsons we do provide an excellent service to our clients which is born out by the significant number of 5 star reviews. We are proud of our company. Clearly you disagree which is your right to post your comments. I have looked into your case and am satisfied that all efforts were made to help and advise you on your situation.As a letting agent we are bound by the law and are not able to break it.You have our complaints procedure if you should so wish to use it.RegardsSimon Wright.Director.
5/5
TrustpilotExceptional service
Basically Robinsons had my property sold before it was even properly advertised. I was pretty amazed.They kept me informed of developments every step of the way and were very friendly and courteous (especially Joanne).I recommend them wholeheartedly.John Parkin.
Hi JohnThis is a great review!!Thank you so much for your very positive comments ref our Durham Office.The team there will be thrilled.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service. Could not fault them, They even chased the solicitor up for us which we should never appointed in the first place. but that's another story!
Hi MartinThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotEexcellent service
Eexcellent service, always available, Becky has been really helpful and quick at organising everything. Nothing has been complex and everything made easy and simple and as stress free as possible! Thankyou!
Hi LucyThank you so much for your review and positive comments ref our Middlesbrough Office. Becky and the whole team will be delighted.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotHouse Sale.
A fully professional service received. Forward thinking staff assisted in ensuring the process was completed quickly and stress free.
Hi Mr WinspearThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotA very efficient and organised team who…
A very efficient and organised team who are always available to help with the whole process from start to finish, and help guide customers at every stage.
Hi Mr JohnsonThank you so much for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful
Very helpful. Kept me updated every step of the way
Hi Judith,Thank you very much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotReally good at there job & very…
Really good at there job & very professional in the way they market & sell the properties... Robinsons managed to sell our property withinn 2 weeks after being with a rival estate agent for 16 weeks... I cannot rate Robinsons highly enough..
Hi Mr and Mrs Harrison,Thank you very much for your positive comments ref our Hartlepool Office. The team there will be thrilled with what you have said. The Hartlepool Office is consistent in delivering a high level of service so i am pleased you have experienced this.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent Service
Our marketing team experienced a good working relationship with your Branch and found that members of your team were extremely helpful
Hi KayThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director
1/5
TrustpilotVery poor communication
Very poor communicationEDIT TO INITIAL ENTRYI received a phone call to discuss why I had given a poor review of the communications and I now see the response below that everything stemmed from setting a moving date, this is incorrect, which is another reflection of the poor communication from Robinsons. I explained on the phone that we were unable to contact Robinsons on many occasions to discuss the purchase of a property and whilst many times I was told someone would phone back, they very rarely did. We found it very disheartening to eventually speak to disinterested staff, one in particular. What was also frustrating was that solicitors were also struggling to contact Robinsons. I made it very clear I my phone call following my review that I was aware that the agreement to moving dates was down to solicitors and not Robinsons. I wouldn't recommend.
Hi AnonThank you for posting your review. I have spoken to the manager at the Crook Office who i understand rang you to discuss your review. I understand the main problem was with the completion dates. As Alex would explain the completion dates on a sale and purchase are discussed and agreed between solicitors.As Estate Agents we do not get involved in the setting and agreeing of these dates.We do not feel that your 1 star review is a fair reflection on the service that was provided in this case.Thanks again for your review.RegardsSimon Wright.Director.
3/5
TrustpilotPlease clarify the validity of cash…
Please clarify the validity of cash offers when presenting them to a client. I inadvertently accepted what I thought was an offer from a cash buyer who actually needed finance, this was very stressful and disappointing and happened twice. Sold signs are added too prematurely in the process.
Hi MelanieThank you for your review and comments which are noted. I have discussed this situation with the manager from the Chester le Street Office who i understand rang you. We do take very seriously our service levels and when they fall below standard we try to make improvements where necessary.Thanks again for your comments.Regards.Simon Wright.Director.
5/5
TrustpilotGreat communication and all round value…
Great communication and all round value for money
Hi John and GaynorThank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotAbsolutely first class throughout from…
Absolutely first class throughout from initial valuation to completion .We were updated regularly and they always returned calls promptly .Particular praise for Stacey who went above and beyond to enable our sale to go through in a timely fashion.No hesitation in recommending this agent.
Hi Paul,This is a great review!!!Thank you so much for your very positive comments ref our Durham Office. The team including Stacey will be over the moon with your review and 5 stars.Thanks again.Regards.Simon Wright.Director.
4/5
TrustpilotGreat attention & professional service.
Rating only, no written review.
Hi DavidThank you very much for your review and positive comments ref our Durham Office. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotService ok though I had to ring…
Service fine though I had to ring sometimes to check feedback.
Hi Mr CookThank you for your review and 4 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotAbsolutely brilliant have always kept…
Absolutely brilliant have always kept me and the seller in the loop through a difficult sale
Hi AndreaThank you so much for your positive comments ref our Hartlepool Office. The team there will be delighted with your review and 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotFriendly
Friendly, polite, professional, everything moved really quickly
Hi FionaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExtremely well run agency
Extremely well run agency; diligent and effective.
Hi MartinThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
2/5
TrustpilotWe have our property on the market with…
We have our property on the market with the Chester le Street branch. Early days but this branch seems understaffed and lethargic. I wish we'd gone with a more pro-active agent who would market it more aggressively and communicate better. It's like pulling teeth with them. Hard work.
Hi Industrial Gypsy.Thank you for your review.I am sorry you feel that the service you have recieved so far has not met the high standards that we strive for. I have spoken with the manager who is doing everything he can to deliver a service that you are happy with. We use Trustpilot to help us maintain high standards and in the majority of cases we are successful in doing this. Thanks again for your feedback.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
