Robinsons estate agents in Chester Le Street, Dunstable and Reigate

★★★★★ 5/5

Trustpilot

Great service

Great service very professional and really good floor plan and photos on websites

Shiela · 3 October 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Friendly staff who kept us informed and…

Friendly staff who kept us informed and updated throughout the sale process!

Hannah · 3 October 2019 · Robinsons Chester Le Street

★★★★★ 4/5

Google

Rating only, no written review.

Zoltan · 3 October 2019 · Robinsons Dunstable

★★★★★ 5/5

Trustpilot

Excellent service received from the…

Excellent service received from the staff at the branch in crook. All staff were very friendly and any questions or concerns were dealt with. They team were very supportive throughout

Jessica · 30 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Claire ts183bf

2017 to 2019 i rented a property in Stockton. I would strongly recommend using the stockton branch if you are looking for a new home. Mr Robinson the land Lord was 5star he helped with the application fees. He employs staff who give 5star customer service they ensure all annual safety checks where booked around a time that suited me. I would like to say a special thank you to George Robinson and Claire Etheridge for giving me and my daughter a place we called home.I think it's important to recognise when you receive outstanding customer services.Well done

Andrew · 27 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Excellent service

Rating only, no written review.

Keith · 26 September 2019 · Robinsons Chester Le Street

★★★★★ 1/5

Trustpilot

Appalling letting agents.

On average I called Robinson’s letting agents 3 times a week trying to sort out various problems, namely a shower which during my year of renting their property never produced hot water. As a result of this I developed a medical condition that forced me to move back to my family home for 3 weeks. During this time period I spent a night in A and E and was told that had my condition been left any longer I would have had to have an operation. I had 7 months continuing on this lease, and although I explained how the poor living conditions had resulted in me going into hospital, the shower was never fixed. Luckily, I had friends in other houses who were equally appalled by Robinson’s treatment of me and allowed me to use their showers. I have always maintained my side of the contract. I have always paid my rent on time and respected the property. However, they have not complied with the regulations outlined on the gov.uk renting page, which states that landlords are always responsible for sanitary fittings, heating and hot water. Despite my horrific ordeal, I struggled to get my deposit back. At no point has anyone apologised for the appalling living standards that I have had to endure. I feel completely exploited by this company and would never use them again.

Anonymous · 26 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Excellent well informed staff

Excellent well informed staff, the service is fast and efficient with a very friendly and a up to date phone call when ever there is any change in the process. Nothing is any trouble when you call . Very reliable estate agents, cant thank them enough. Sue / Dave Eardley

Mr · 25 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

If you want to sell your home choose Robinsons

Take care of you every step of the wayAnd take good professional pictures

Gordon · 25 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

very helpful staff.

very helpful staff.would highly recommend.

David · 25 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Cannot say anything bad about Robinsons…

Cannot say anything bad about Robinsons Marton Rd M bro branch.Very professional and understanding.Would recommend them100%.Thankyou for everything Elaine Crosby.

Mrs · 25 September 2019 · Robinsons Chester Le Street

★★★★★ 1/5

Trustpilot

Disgusting company representative

Reference to ... Robinson's spennymoor. I have been left feeling extremely discriminated against by a 'branch manager" After a deeper devl into the personal life of the branch manager in question by looking at his/hers publicly open social media platform, I have been left absolutely disgusted. With your job title as branch manager displayed across your social media page you would expect a very professional person and someone who takes great pride in representation of there role at the company. But instead I have found nunmours 'shared' posts hatefully speaking on "Muslim and foreigners", people on benefits, and people of none British nationality. One post imparticular and I quote... That has indeed been shared by Robinson's very own branch manager... read " Lefties are saying that the union jack is offensive to Muslims and foreign visitors to great Britain....share if you couldn't give a f what these idio-t-s think" I am speachless, from such a professional person... representing this company and this is the things that are being openly shared publicly. Calling "lefties" idio-t-s and the reference to Muslims and 'forgiens' is highly offensive. As I'm sure many muslims, lefties and forginers as they are refered to, use Robinson's to sell, or rent property. And if this is the level of education and narrow mindedness display by a senior member of staff then I for one will never ever be using this company as a letting agent again. And may I add, the branch manager is open to have there own opinion and may not have been the creator of the numerous hate posts shared, however sharing these types of posts in my eyes is equally as disgusting as the individual who made it. Outraged.

Valued · 24 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Fantastic staff

I have nothing but praise for the Ingleby Barwick branch of Robinsons. Donna especially went above and beyond for me and managed to secure me another house within one day of my previous landlord letting me know that he needed his house back. They were all fantastic and couldn’t be more helpful. I can’t recommend them enough!

Lauren · 23 September 2019 · Robinsons Chester Le Street

★★★★★ 4/5

Trustpilot

Very helpful and kept us informed every…

Very helpful and kept us informed every step of way would not hesitate using them again

Mrs · 23 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Good staff and always willing to help

Rating only, no written review.

SLATER · 23 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Outstanding

Amazing, professional and courteous, sold my house when other agents couldn't and were always there to answer my questions. Communication was ongoing at every stage. Lovely people a credit to your profession.Thank you

Customer · 20 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

A very good service

Rating only, no written review.

Customer · 18 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Very helpful staff

Very helpful staff ! when things took a wobble the staff were brilliant on advising what to do next . offers were within 1 week , sold with a little wobble (buyer issue ) but all sorted by the Robinsons staff.

Darren · 17 September 2019 · Robinsons Chester Le Street

★★★★★ 1/5

Trustpilot

Would never use again

Complete disrespect for renters. House in awful condition from the beginning. Impossible to contact when there are problems and rude/unhelpful when you manage to get through. Feel completely taken advantage of and will never use them again. Think I should bring to attention how a large quantity of great or excellent reviews are classed as ‘verified order reviews’, as opposed to the negative ones which come from genuine disgruntled clients who are making reviews on their own accord.

AME · 15 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Robinsons found us a lovely bungalow

Robinsons took special care of us as we were purchasing a bungalow in Darlington. We were moving 200 miles from our previous home and they were always on the end of the phone or e-mail if we needed them. Their replies were always prompt and we were never made to feel as if we were a nuisance. I would have no hesitation in recommending them to friends looking to buy.

Mrs · 15 September 2019 · Robinsons Chester Le Street

★★★★★ 1/5

Trustpilot

Warning to guarantors of student accommodation

The students endured appalling living conditions during their years tenancy; no hot water, freezing conditions, lights not working, black stains on the shower, overgrown garden and house rancid on arrival (including unclean, un-flushed toilet) etc. After complaining, they were informed that the house had been professionally cleaned which we struggle to believe. The letting agents were rude, unhelpful, inefficient and seemingly always out of the office. The only time anything might have been faintly sorted was when parents called, showing a complete disregard for the students who had to live in these awful conditions.The students signed a contract that was never seen by the guarantors. In our circumstance the guarantor contract did not state that the students had signed a joint and several contract. We were informed by the letting agent at the end of the contract, once payments had not been made by some tenants, that due to the joint and several contract we were liable to pay any outstanding rent owed by any of the members living in the property. This felt extremely unfair as we had always paid the full amount on time and were completely unaware of the clause in the contract. After the initial signing, the contract was only made available to the students and guarantors once payments were due. The agency proceeded to withhold the deposits.The fact that they were withholding our money was informed via email and when we tried to call the office multiple times that day, the student coordinator who had sent the email, was seemly unavailable. This added to frustration as we were very concerned that despite having paid our share of the rent, we were suddenly faced with the possibility of having to find a great deal of money to pay for the unpaid rent of other tenants. After multiple phone calls we called at the end of the working day and were told once again that the student coordinator was with a client and we would have to call later. Concerned that we were being ignored and that the coordinator was skirting their responsibility, we said we would hold and wait until she finished with her client. Miraculously, she finished with her client within 20 seconds and was suddenly available to talk. We were told that the students should discuss this amongst themselves, highlighting the company’s idleness once more. It is the agency’s responsibility to ensure that rent is paid, not the other tenants. At no point did we receive an apology for their poor handling of the situation, and the company showed complete disregard for the stress incurred. It’s very disheartening to have been in this position when you have upheld your side of the bargain and paid all your share of the rent. We would never have agreed to be guarantors if we had been aware that it was a joint and several contract, and this information should have been readily available to the guarantors.Many 18/19 year old students will have never signed a contact before, as Robinson’s are aware, so they draw a contract that works greatly in their favour and exploits their naivety. The students were only given one contract to read. As this was a joint and several contract, each student and guarantor should have been given a copy of the contract to read to ensure that each guarantor is happy to guarantee all students living in the property. Robinson’s should have also encouraged students to seek separate legal advice before signing, as its highly probable that they had no idea what a joint and several contract was.Having looked at the directors responses to any complaints regarding the service, it is clear that the director always has a similar response. Rather than listening to the customers and apologising for their experience, they belligerently inform the customer how great the company is. The company’s unwillingness to see any fault and hold themselves accountable for any wrongdoing is why our experience has been so poor. This agency lacks honesty, integrity and morals.

- · 15 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

Marketed my property very well with…

Marketed my property very well with good photos that showed it off well.

Mrs · 14 September 2019 · Robinsons Chester Le Street

★★★★★ 5/5

Trustpilot

From initial phone call to completion…

From initial phone call to completion date all the staff where really good, very professional and experienced couldn’t fault them. Thank you

Linda · 12 September 2019 · Robinsons Chester Le Street

★★★★★ 4/5

Trustpilot

Excellent service and staff

Excellent service and staff, more frequent updates of progress would have been appreciated.

D · 11 September 2019 · Robinsons Chester Le Street