5/5
TrustpilotMark and Claire are magnificent.
Rating only, no written review.
Agent replied · 16 June 2024
Hi Virgiedith,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,199 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,811 reviews · 39 on Google (3.9)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Latest reviews from every Robinsons office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleVery impressed with Michael, professional with good knowledge of property and surrounding area. Extremely helpful, especially with viewing requests. No matter how many or specific in nature. Unbiased and without the pushy sales attitude.
Agent replied
Hi Emma, thank you so much for this very kind review! We aim to please and we're glad Michael looked after you so well! Come and see us again soon.
5/5
TrustpilotAfter registering with Robinsons to rent an apartment.
After registering with Robinsons to look for a property they kept me informed on line about all properties in my chosen area, when I selected one to view Becky was very helpful and I felt went the extra mile to guide me through the letting process keeping me informed of my progress and offering useful advice. when I visited the office at Marton in Cleveland all the staff were helpful and polite. It has been a pleasure doing business with them and should I require a property in the future they will be my choice of professionals.
Agent replied · 16 June 2024
Hi Mr Vaughan,Thank you so much for your very positive review ref our Middlesbrough Office. Becky and all the team will be thrilled. They all work hard to provide a high level of service so your review just confirms this. I will personally thank them on your behalf.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent communication
Excellent communication - always rang with updates. Friendly staff .
Agent replied · 16 June 2024
Hi Rebecca.Thank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHad a great experience whilst buying a…
Had a great experience whilst buying a home through Robinsons. Toni could not have been more helpful to ensure a smooth process.Very pleased
Agent replied · 16 June 2024
Hi Rebecca.Thank you for your review and 5 stars ref our Ingleby Office. Toni and the team will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotThe real satisfaction we gained from…
The real satisfaction we gained from our experience dealing with Robinsons Estate Agents was having Jaynie deal with our rental search and all the formalities. She dealt with everything so rapidly & efficiently, no fuss all the way and gave us assurances to make sure everything went smoothly. I just hope employees of this calibre are properly recognized and rewarded appropriately in your organization........because they are invaluable!
Agent replied · 16 June 2024
Hi Chris,This is a great review!!!Thank you so much for your very positive comments ref Jayne and the Stockton Team. They are a credit to Robinsons and i will personally thank them for their excellent service.Thanks again for taking time to write your review.Regards.Simon Wright.Director.
5/5
TrustpilotGood service from Robinsons
Good service from Robinsons - Mandy very helpful
Agent replied · 16 June 2024
Hi Mr Whittle,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotAbsolutely amazing
Absolutely amazing! Total culture of commitment and hard work.
Agent replied · 16 June 2024
Hi Zoe,Thank you so much fo your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinson’s were selling the house we…
Robinson’s were selling the house we brought and their service was excellent. Weekly calls to update and check everything was going well. Becky looked after us and was exceptionally polite and helpful. We won’t be moving again but if we did I would use them.
Agent replied · 16 June 2024
Hi Nina.This is a lovely review. Thank you so much. I will personally thank Becky and the team at Middlesbrough for their hard work.Regards.Simon WrightDirector.
5/5
TrustpilotGreat team very professional but very…
Great team very professional but very friendly. Kept us up to date on every step throughout our house move. Did everything they promised they would!
Agent replied · 16 June 2024
Hi JayneThank you so much for your review and 5 stars.It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotGreat support and communication
Great support and communication.They understood the local market and current prices.Presented the house well, retaking the photos after they reviewed the initial photos and thought they could be improved.Carried out all the viewings, giving us prompt feedback. Explained the selling process stages and gave regular updates on progress.
Agent replied · 16 June 2024
Hi JohnThank you so much for your positive review ref our Hartlepool Office. The team there will be delighted. I will personally thank them for their efforts in dealing with your transaction.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful
Very helpful, nothing was too much! Great service.
Agent replied · 16 June 2024
Hi AdeleThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotStacey was excellent throughout the…
Stacey was excellent throughout the purchase process. She always get back to me on time and even when there was a slight delay from the legal team, it was handled very professionally. I will definitely recommend.
Agent replied · 16 June 2024
Hi FelThank you so much for your very positive comments ref our Durham Office. All the team including Stacey will be delighted. I will personally thank Stacey on your behalf.Regards.Simon Wright.Director.
5/5
TrustpilotAfter marketing our property through a…
After marketing our property through a rival agent, we had no viewings whatsoever. As soon as Robinsons were also asked to market the property, we had multiple viewings, regular feedback and eventually the sale.
Agent replied · 16 June 2024
Hi HelenThis is a great review!! Thank you so much for your positive comments ref our Spennymoor Office.The team there will be thrilled.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent
The service we received was excellent throughout and we are very grateful, as we have also written privately to the people concerned.
Agent replied · 16 June 2024
Hi BarbaraThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery good communication and prompt…
Very good communication and prompt responses
Agent replied · 16 June 2024
Hi Mrs BoyesThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleHaving used Robinsons Estate Agents for both renting our property as well as eventually selling, I can safely say, unreservedly, that this is a brilliant company to work with. In particular, I would like to thank Michael for his superb work - he knows the market with aplomb and will work tirelessly to get the best result for you. Thanks guys for all your help and I recommend any potential customers to use Robinsons... Best in the area by far!
Agent replied
Really appreciated Peter, you not only manged to purchase the house from us, you later let it out with our managed services then sold it... getting it right all the time is tricky but we managed it at all times with you, so thank you again.
4/5
TrustpilotHouse purchase
Kept me updated on progress
Agent replied · 16 June 2024
Hi Ms WestonThank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotQuick efficient only downside was felt…
Quick efficient only downside was felt photos of property on site could of been better
Agent replied · 16 June 2024
Hi StevenThank you for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotNice experience
Nice experience, kept us in the loop for much of the purchase, nothing much to complain about
Agent replied · 16 June 2024
Hi DavidThank you so much for your review and 4 stars.It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotI have used Robinson’s now for a few…
I have used Robinson’s now for a few years. Danny, Toni and Donna are a fantastic team. Excellent, friendly service at all times. 😀
Agent replied · 16 June 2024
Hi SukiThank you so much for your review and 5 stars. The whole team at Ingleby will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotBeen fine communication which is…
Been fine communication which is important as been really good keep up the good work
Agent replied · 16 June 2024
Hi KennethThank you for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotEasy to get in touch with and always…
Easy to get in touch with and always got back to us with our enquiries. Good communication with follow up emails to confirm arrangements.
Agent replied · 16 June 2024
Hi Customer8Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotExcellent service!
Excellent service from start to finish keeping me well informed of all issues. The team in Darlington were very friendly and accessible at all times with a sound knowledge of selling houses etc. etc.Would recommend them.
Agent replied · 16 June 2024
Hi Mrs ThompsonThank you so much for your positive comments ref our Darlington Office.The whole team will be delighted. Thanks again.RegardsSimon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 3 awards EA Masters 2020 winners
- Award winning agency (3)EA Masters 2020
- North East Sales and Lettings
- East of England Sales and Lettings
- South East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
