5/5
Fab service
Fab service, friendly helpful staff.
Agent replied · 16 June 2024
Hi RebeccaThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

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★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Fab service
Fab service, friendly helpful staff.
Hi RebeccaThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Really good always helpful and kept us…
Really good always helpful and kept us upto date throughout
Hi Mr and Mrs McaloonThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
excellent service
excellent service kept us informed and up to date, good communication
Hi AnthonyThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector.
5/5
Excellent Estate agents
Professional, informative and friendly. Robinsons of Sedgefield constantly updated me on events and were very friendly and sensitive to deal with.Brilliant people to sell your property:Sharon was amazing.Thank you.
Hi AliThank you for your positive review ref our Sedgefield Office. I will pass on your good wishes to Sharon and the team.Regards.Simon Wright.Director.
5/5
Estate Agent you can trust in Hartlepool
As Executor, I had two houses to sell. I live more than 40 miles away, didn’t know anything about the local Estate Agents and I needed one that would attend when viewings were required etc. It was quite accidental that I chose Robinsons, I rang a number of high-profile Estate Agents and I was totally underwhelmed by their attitude until I got to Robinsons who appeared, on the phone at least, to be very professional.With hindsight, good decision. I have dealt with several people from Robisons over a number of months and, without exception, they have been professional, friendly and given the impression that nothing is too much trouble and that they are very keen to complete the sale. They have kept me informed throughout, shown people around, advised me of offers and gone back to potential buyers with counter offers, kept me advised if anything needed doing to the properties, and generally made the experience very simple and straightforward. I should also say that they are very competitively priced, especially if you are selling more than one property.
Hi StanWhat a brilliant review!!Thank you so much. The team at Hartlepool will be thrilled. I will pass on your good wishes to the team. Thanks again for posting your review.RegardsSimon Wright.Director.
5/5
Highly recommended
Sharon and the rest of the team have been fantastic from start to finish! Sharon was always on hand to help and was ever so patient with us and our rather slow solicitor. We would highly recommend Robinson’s Sedgefield.
Hi KathrynThank you so much for your lovely review ref our Sedgefield Office. Sharon will be thrilled. I will thank her personally on your behalf.Thanks again.Regards.Simon Wright.Director.
5/5
Joy Cruddas from the Darlington Branch…
Joy Cruddas from the Darlington Branch was brilliant when we bought out first house. She helped us through the various stages and was there when we had a question. nothing was too much bother :)
Hi Mrs YoungThank you so much for your review and positive comments ref Joy and the Darlington Office. I will personally thank Joy on your behalf.Thanks againRegardsSimon Wright.Director.
5/5
Excellent service
Rating only, no written review.
Hi PalvinderThank you for your review and 5 stars. it is much appreciated.RegardsSimon Wright.Director.
5/5
House sale
I had a first class sale with Robinsons, staff were always efficient and friendly and I almost always dealt with the same person which was a big help.
Hi Traceylovely review!!Thank you so much. The team at Darlington will be thrilled.RegardsSimon Wright.Director.
5/5
I was given Michael’s number by a friend who rents via Robinson’s and had a good experience. My last agent was terrible. The flats were left in a read state by the last tenants, and needed a complete refurbishment. Micheal did everything required. The flat was then let in tip top condition. His communication is good and calls me when he has new that needs sharing. They also managed the sale of a property for me, and did a great job on this managing a complicated buyer. If you’re a landlord, give them a call. If your a tenant with a patchy employment history and want a cheep place to rent, call another agent. Robinson’s take on quality and rent to quality tenants.
Cracking review Rob... thank you for taking the time to post, I've double checked with Michael he didn't pay you to write it...
5/5
Excellent service from the Spennymoor team
Excellent service from the Spennymoor team relating to our house sale especially Mandy who kept us informed at every stage of the process. Thanks Robinsons
Hi Mr and Mrs BurgonThank you so much for your review and 5 stars ref our Spennymoor office. Lynne and her team will be delighted with your comments.Regards.Simon Wright.Director.
4/5
Great service
I would give a 4 star review as they have been brilliant but the only issue I have is if they would get a out of hours number due to myself working shifts and having to wait til the following day for updates.
Hi JonathanThank you for your review and 4 stars. It is much appreciated.RegardsSimon Wright.Director.
2/5
Sale and purchase
Found the whole experience a bit of a struggle right till the very end.
Hi Mr Dickeson.Thank you for your review. I am sorry you found the process a struggle. We are always trying to improve our service and if in your case the service was not up to our high standard we would apologise. Good luck in your new home.RegardsSimon Wright.Director.
5/5
Efficient, friendly service
Very happy with efficient, friendly service received from all the staff. Nothing was too much trouble, they were all very helpful.
Hi Mrs Miller.Thank you for your review and 5 stars. it is much appreciated.RegardsSimon Wright.Director.
5/5
Professional experienced staff
Professional staff willing to go the extra mile in ensuring the best service is given.Experienced sales and negotiation staff guarantee a first class service to it's customers.
Hi GordonThank you so much for your review and 4 stars. It is appreciated.Regards.Simon Wright.Director.
1/5
The horrific experiences below were…
The horrific experiences below were endured at 4 St Gilesgate. I would very much hope for an apology/ explanation as to why there was repeated failure to meet basic living condition standards..
Hi EmilyThank you for your reviews which we do take very seriously. I have looked at your file and can see that where there were problems reported these were dealt with in a professional manner. If you do feel that you are still unhappy with the outcome you are more than welcome to use our complaints procedure by contacting our head office.Regards.Simon Wright.Director.
5/5
Always available
Always available, courteous, helpful - wonderful! Great team, Alex (the manager), Angela and Melissa. The place to go for buying and selling.
Hi SoniaThank you for your positive review ref our Crook Office. Alex and his team will be delighted.Regards.Simon Wright.Director.
5/5
Would definitely recommend Robinsons
Would definitely recommend Robinsons. Very professional service from beginning to end. Everyone I spoke to in the Durham office were extremely helpful & friendly.
Hi JPThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
The crook branch handled everything…
The crook branch handled everything very well all the staff were very good and Angela who handled the sale kept us informed and up to date many thanks Barry stephenson
Hi BarryThank you for your positive review ref our Crook Branch. Angela and all the team will be delighted with your comments.Regards Simon Wright.Director.
4/5
Always helpful
Always helpful . Nothing was too much trouble and kept us informed despite some hiccupswith the buyer .
Hi AndyThank you for your review and 4 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
I was given Michael’s number by a friend who rents via Robinson’s and had a good experience. My last agent was terrible. The flats were left in a read state by the last tenants, and needed a complete refurbishment. Micheal did everything required. The flat was then let in tip top condition. His communication is good and calls me when he has new that needs sharing. They also managed the sale of a property for me, and did a great job on this managing a complicated buyer. If you’re a landlord, give them a call. If your a tenant with a patchy employment history and want a cheep place to rent, call another agent. Robinson’s take on quality and rent to quality tenants.
Cracking review Rob... thank you for taking the time to post, I've double checked with Michael he didn't pay you to write it...
5/5
Not a bad word to say.
Full 5 Stars Hazel... always appreciated and never taken for granted.
5/5
Robinsons estate agent Ingleby Barwick Amazing customer service
Having had a dim view of estate agents because of a bad experience with the last one I used that was suppose to let my property and was nightmare I was reluctant and bit hesitant on using another. I took a leap of faith and rang Robinsons Ingleby Barwick office. Donna was the person who dealt with lettings and she was so positive reassuring and genuine that I signed up to let our property. Toni who deals with incoming calls was professional and always rang me back when promised and took many of my calls such a lovely approach to customer service. Donna was my main contact throughout the whole process and I cannot speak any more highly of her so professional and her reputation for fantastic customer service is 2nd to none honestly the service From her is brilliant so warm and helpful nothing is too much trouble.Great communication From her She kept me informed every step of the way. Viewings organised and followed up with feedback. The house was let within couple weeks and as a result of such an amazing service another house we let we have now gone to a managed service thanks to Donna this was so quick for us. She is an asset to Robinsons. Danny who is Branch Manger was positive and very helpful in all our conversations and really wanted the best for us we felt valued and respected As a landlord you cannot as for a more organised team A very brilliant team Thank you 😊
Hi A AtkinThis is a really good review so thank you so much. We do try very hard at all our offices to deliver a great service so i am delighted to hear the service levels at Ingleby Barwick restored your faith in our industry. I will personally thank all the team including Donna on your behalf.Thank you for writing your review and giving us 5 stars.Regards.Simon WrightDirector.
5/5
I had a really great experience when…
I had a really great experience when buying my house through Robinsons Darlington all the staff are really nice helpful and kept me upto date with my purchase.
Hi FionaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.