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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,199 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

294

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

A very good service

Overall, a very good service. Once a buyer appeared Robinsons were quick to work with our solicitor so that the sale was speedy. As the property was unoccupied and we did not live nearby they were efficient meeting and showing potential buyers round the house and passing on feedback.

Mr · 29 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs OmerodThank you very much indeed for your review and 5 stars. It is much appreciated.I will personally thank the team at Darlington for their god service.Regards.Simon WrightDirector.

1/5

Trustpilot

Absolutely disgraseful

Absolutely disgraseful. Waited two years for repairs still not compleated after phonecalls on a weekly basis .Looks as if we going to be in same position as last Xmas .Wish I could add photos on this review!

Ann · 28 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AnnThank you for your review. I am sorry that the high standards we set in our offices were not met in your case. I have been in touch with the Bishop Auckland Office and i understand the problems have been resolved. We all wish you a merry XmasRegards Simon Wright.Director.

4/5

Trustpilot

very good service always answer phone…

very good service always answer phone and deal with queries.

Mr · 27 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs PybusThank you for your review and 4 stars.It is much appreciatedRegards.Simon Wright.Director.

5/5

Trustpilot

An amazing service

An amazing service The team were extremely professional and helpful throughout the process of selling my house and viewing properties to purchaseLouis was very easy to deal with and in my opinion Robinson’s offer the best package in the area They marketed property to an extremely high standard and we had viewings booked within hours of it going on the market Would highly recommend Robinson’s for buying or selling

Ms · 26 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr WoodwardThis is a lovely review so thank you very much indeed. Louis and his team at Darlington will be over the moon. They do try to offer a high level of service so it is great to hear your experience as a good one.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

reasonable commission

reasonable commission, first class communication, friendly and professional.

Roger · 25 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi RogerThank you so much for your review and 5 stars.It is much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Always go the extra mile to help

Helpful team, always willing to go the extra mile. Highly recommended.

Anne · 25 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AnneThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Very professional at all times,gave us…

Very professional at all times,gave us great information about the market and straight talking. No hesitation to recommend them. Graeme Hope

Mr · 25 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr HopeThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent help and the highest standard…

Excellent help and the highest standard of customer service from every staff member I dealt with, everyone at Robinson's made my house purchase incredibly straight forward, stress and hassle free from the day my offer was accepted and I was most certainly treated as an individual. Nothing was ever too much trouble and I was kept up to date on a regular basis as to how my purchase was progressing.My particular thanks have to go to Joy, the sales progressor, who was amazing, an outstanding professional, a really lovely lady and a pleasure to deal with.

Philip · 24 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PhilipWhat a lovely review. Thank you so much for your very positive comments. Joy and all the team at darlington will be delighted. I will pass on your good wishes to them.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Exemplary Service

Robinsons Sedgefield office provided me with a faultless service. As an Executor to a will I instructed them to sell a property following probate. As I live on the south coast having such a reliable service was hugely reassuring and removed the stress. They were always on the end of the phone, and without exception helpful and patient. Such a great team, I cannot recommend them highly enough.

Mrs · 22 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Hamilton.Thank you so much for your review and 5 stars. The team at Sedgefield will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

Excellent service, Claire that sold my house was amazing, and all the staff at Stockton branch are lovely helpful, thank you for selling my house so quick, so we could move back home to Wales. Gold star rating from myself and my husband

Helen · 21 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

H HelenThank you very much indeed for your review and 5 stars. Claire and all the team at Stockton will be delighted. I will personally pass on your good wishes to them.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons stockton on tees are…

Robinsons stockton on tees are excellent. All staff from the manager Mark downwards are all excellent and give the best service possible. We have now bought 3 houses and woulld have no one else renting them out for us . Cannot praise them all any higher. Keep up the good work.

Mr · 21 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Whitaker.Thank you so much for your positive review and 5 stars. Mark and his team will all be thrilled. I will personally pass on your good wishes to them all.RegardsSimon Wright.Director.

5/5

Trustpilot

House moving made easy

Moving house is one of the most stressful things that anyone can do in a lifetime...but Elaine at Robinson's (Marton Office) made it easy. Thank you 😉

Claire · 20 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ClaireThank you for your positive comments and 5 stars ref our Marton Office. Elaine will be delighted and i will pass onto her your good wishes.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic staff

Fantastic staff, very professional yet approachable. Communication was excellent and kept us informed all the way through the moving process. Highly recommended.

Kirsty · 19 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Kirsty,Thank you so much for your excellent review and 5 stars. I know all the staff at Ingleby Barwick will be very pleased.Thanks again.Regards.Simon Wright.Director.

4/5

Trustpilot

I have bought 2 properties and sold 1…

I have bought 2 properties and sold 1 through Robinson's. During the buying process they were faultless, with excellent communication. That would have got 5 stars. For the selling process the fees were reasonable and relatively inclusive. Communication however was largely nonexistent after I had accepted an offer, and this lost the last star.

Stockton · 19 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi StocktonThank you for your review and 4 stars .It was good to hear where we got things right and also good feedback on where we can improve our service. Thank you for that, it is appreciated.Kind regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons on Ingleby Barwick Are the best estate agents Serving the area in my experiences

Ingleby Barwick office Have dealings over the past 5 years and would just like to say Danny and his team are doing A great job .Ive have recently sold ,bought ,and rented a property out with them .The can do approach from Danny with his realist valuation on property’s for sale and rental the property was not sat on the market and having to reduce it time and time again and making it look like a closing down sale .Donna and Toni also are great at their roles in sales and rentals keeping myself as a landlord up to date with current legal regulations for industry. Robinsons as a company need to keep supporting the office with back up from head office as iam sure they already do thanks Andrew

Andrew · 18 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AndrewThank you for taking the time to write such a comprehensive review ref our Ingleby Barwick Office.The whole team there will be delighted. I will personally thank them on your behalf for their excellent service.Regards.Simon Wright.Director.

5/5

Trustpilot

Very Professional agents

Very Professional agents. I have had the pleasure of working with Robinsons (as a buyer) on more than one occasion and they have always been effective and efficient. If I ever wish to sell a property in Durham City area, I will certainly use Robinsons.

ROBIN · 15 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ROBINThank you so much for your positive comments ref our Durham Office. The team will delighted.Thanks again.Regards.Simon WrightDirector.

5/5

Trustpilot

Katherine Quinton Has been fantastic…

Katherine Quinton Has been fantastic since start. We fist came in via Loui and he was awesome what he said he would do he would and his advice was second to non. But in a tough market you really see the value of a physical estate agent and Robinsons are second to non. Katherine rings me every week and has helped me and support me since our instruction. If you think off using a on-line estate agent then think again the value of real people have a true value well done to Katherine for your constant support x

Roger · 15 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi RogerThis is a great review!!It is very pleasing to hear that “good old fashioned” estate agency is alive and kicking. We are always trying to deliver a high level of service and this seems to what clients still want these day despite the online offering.Thank you again.RegardsSimon Wright.Director.

5/5

Trustpilot

Very Helpful and Straight talking.

We found that as a buyer, the staff were extremely helpful in liaising with the sellers and ironing out any hiccups along the way. Special mention to Joy, who went out of her way to resolve issues.

Jim · 15 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JimThank you so much for your review and 5 stars.It is much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

Brilliant service all round.

Rating only, no written review.

Colin · 14 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ColinThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Fab customer service and sold our house in 3 days!!

I knew robinsons for their great reputation through friends so we went with them for selling our house. Both Louis and Joy who we dealt with for the sale of our home were both excellent. We sold our home in three days with the help of Louis who took fab pictures and had a great description of our house. Joy made sure the ending of the sale went smoothly. We definitely would recommend robinsons.

Miss · 14 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Miss Hird.What a lovely review!!Thank you so much for your positive comments. I will personally thank the team in particular Louis and Joy who have given you an excellent service.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Claire and Lindsey are fantastic!

Even though my house took ages to sell, due to a number of issues with the buyers and a decline in the market, the team I dealt with from the Stockton office (Claire and Lindsey) were absolutely fantastic, incredibly helpful and I would highly recommend this estate agency to sell your home. I hope both Claire and Lindsey are recognised for the effort and support they have given during such a stressful time.

Lee · 13 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi LeeThis is a lovely review!!Thank you so much. The team at Stockton will be thrilled. I will personally thank Claire and Lindsey on your behalf for their excellent service.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

I’d rented through Robinson’s

I’d rented through Robinson’s, so they were my first choice to rent out my flat. The staff have all been exceptionally courteous and helpful, and the service offered very supportive, so all the worries I had about renting out were dealt with by the team. I’d certainly recommend them.

Edmund · 11 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi EdmundThank you so much for your very positive comments ref our Darlington Office. i will pass on your good wishes to the team on the rented side.Thanks again.Simon Wright.Director.

5/5

Trustpilot

No problems at all.

No problems at all.Keith and his office team are very easy to deal with and answered every query.A very positive attitude by everyone I dealt with.Would recommend 5*

Dean · 11 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DeanThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons' Stockton branch provided a…

Robinsons' Stockton branch provided a managed let service for over two years. The service and responsiveness has always been excellent. In addition we engaged them on the sales side and the service again was excellent. Thank you Robinsons Stockton!

Mr · 8 November 2019 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Ramsay,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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