Trusted Agent profile
Verified
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotExcellent service!
Excellent service from start to finish keeping me well informed of all issues. The team in Darlington were very friendly and accessible at all times with a sound knowledge of selling houses etc. etc.Would recommend them.
Hi Mrs ThompsonThank you so much for your positive comments ref our Darlington Office.The whole team will be delighted. Thanks again.RegardsSimon Wright.Director.
5/5
TrustpilotRobinson provided a.professional…
Robinson provided a.professional service with a warm and friendly atmosphere. As I live in Spain they kept me informed all the time. This was greatly appreciated.
Hi AnthonyThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellence from start to finish
Toni, Danny and Donna you have been utterly amazing from start to finish, I honestly can’t thank you enough. Your customer service has been outstanding. I received more viewings in the first week than I did with my first Estate Agent in 3 months! You have always returned my calls and emails and made me feel like I matter. That to me is very rare in any business. I wouldn’t hesitate to recommend you. Thank you so much xx
Hi Lizzie.What a great review with such positive comments!!Thank you very much indeed. I will personally thank the team on your behalf and they will be over the moon.Thanks for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent communication from robinsons…
Excellent communication from robinsons throughout the purchase of my property. Would highly recommend.
Hi KellyThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful selling my house
Rating only, no written review.
Hi DavidThank you for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotThey were amazing with the purchase of…
They were amazing with the purchase of our house, putting our solicitors to shame! Regular updates and chasing up to ensure the purchase went as smoothly and quickly as possible (despite being held up by our own conveyancer..)
Hi Miss FoxThank you so much for your very positive review ref our Hartlepool Office. The whole team will be delighted with your 5 stars.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent Service
I have been so pleased with the service I have received finding a new tenant for me.Special mention to Jaynie who has been fantastic and consistently gone the extra mile.Thank you!
Hi MikeThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotOutstanding.
Stress-free house hunting with the most helpful and friendly staff. In a world of predatory agents seeking to take advantage of students, Robinsons stands out as the only estate agents on your side. Thoroughly satisfied and will be renting with them again in the coming year.
Hi Guy.Lovely review!! Thank you so much .It is always good to hear when we get it right. Your review is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotFriendly staff
Rating only, no written review.
Hi Mr ChengThank you for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
The Trusted AgentFaultless service for our house sale
We can't fault the service from the Robinson's team in the sale of our house. Professional, friendly and efficient. They were always at the end of the phone if we needed them and kept us up to date on progress.
5/5
TrustpilotThey were excellent and kept us…Home seller
They were excellent and kept us informed and gave us regular updates
Hi Mr WallerThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons were vey helpful in my…
Robinsons were vey helpful in my purchase of my new property would recommend
Hi Ms LakeThank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotBrilliant!
Brilliant!Great communication throughout the whole process. Highly recommended!
Hi MartinThank you for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotJoy who was dealing with the property…
Joy who was dealing with the property we were buying was very professional.Kept us informed all of the time and made everything run smoothly. Would recommend anyone to use them.
Hi MandyThank you so much for your very positive review and 5 stars ref our Darlington Office. Joy and all the team will be delighted.Thanks againRegards.Simon Wright.Director.
5/5
TrustpilotService with a smaile.
A helpful and friendly service by a company who obviously know their market. The staff were polite, courteous and above all kept in regular touch which was much appreciated. Also they always did what they said they would. I would be happy to use them again.
Hi Paul Thank you for your positive review ref our Crook Office.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent and professional service.
Excellent and professional service from start to finish. Everyone concerned was always very kind and helpful. If ever I move house in the future I will have no hesitation in choosing Robinson’s again.
Hi Peter,Thank you so much for your very positive comments ref our Hartlepool Office.All the staff will be delighted with your review and 5 stars.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful and approachable staff
Rating only, no written review.
Hi TWISTYBABAThank you for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotVery helpful and always returned phone…
Very helpful and always returned phone calls
Hi BrianThank you for your review and 4 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilotvery good throughout
Rating only, no written review.
Hi Dr Coates and Dr Robinson,Thank you for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotWould give more than 5 stars.
What can we say we highly recommend Robinsons Estate Agents. From the initial phone call to value the house all the way through to completion we have received a high level of exceptional customer service. We feel the staff each time we have rang/emailed have answered any questions/queries we have had. We were kept up-to-date with the progress at all times. If we could give more than 5 stars we would. Anyone looking at Estate Agents Robinsons are who you need to call. We can't praise their services enough.
Hi Mrs Dobson.This is a brilliant review!!Thank you very much indeed for your positive comments ref our Darlington Office. All the staff will be thrilled.Regards.Simon Wright.Director.
5/5
TrustpilotI cant complain all staff were helpful…
I cant complain all staff were helpful from start to finish. Always available when I needed information and help. Great experience
Hi Miss Flynn,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleI have recently sold my flat through Robinsons and cannot fault the service at all! They guided me through the process and held a tricky sale together. Without their guidance and support I don’t think it would have gone through. They marketed the property brilliantly and kept me updated. I would highly recommend to anyone thinking of moving!
Thanks for taking the time to place your review Stephen, its good to see we got it right. Best of luck in your new flat and keep in touch.
5/5
GoogleRecently begun a Tenancy thanks to Robinsons - The staff are very friendly and accommodating (despite my inundating them with calls). Thank you to all the Team! Highly recommend!
Dennis thank you for the 5 stars and great review, its great when we do get it right...
5/5
GoogleSounds like we've completed so just want to say thank you both so so much for selling our house! Amazing service as ever. Michael, you're always so calm and professional...and patient. You really are great at what you do. Mark, thank you for putting yourself out and taking our houses on even though they're so far away. 3 out of 3! Not bad at all!!! Thank you!!!!!! Xxxxx
Our pleasure Louise... Such kind words and so pleased we got it right not once but on THREE occasions! Michael is a great asset to the team and really pleased you had the opportunity to part of our family at Robinsons.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
