Trusted Agent profile
Verified
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery good from start to finish
Very good from start to finish, would use again when I move, Joy in after sales is a joy 🤣 she kept me focused in a very stressful time x
Hi Jan,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic!
Really friendly and helpful valuation / initial meeting with Louis who took some fantastic pictures. The house sold straight away at the price we wanted and Joy was fantastic in keeping us updated throughout.Couldn't fault any part of the process.
Mr and Mrs McConnell,Thank you so much for your review and 5 stars ref our Darlington Office. Joy and all the team will be over the moon with your positive comments.Good luck in your new home.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent service from Robinson’s
Excellent service from Robinson’s. Estate agents in crook. Co Durham. Have. Used there. Services to buy and Recently sell. All. Staff very helpfull And was updated. All. The way And very greatfull to estate. Agent Angela Hodgson who in our experience gave us full support from sale to completion
Hi Dawn and John,Great review!!Thank you so much. The whole team including Angela will be thrilled with your positive comments.Thanks again.RegardsSimon Wright.Director.
1/5
TrustpilotA terrible experience with Robinson’s…
A terrible experience with Robinson’s of Spennymoor so unprofessional the way they treat customers having saying the sale was accepted then 45 minutes later saying seller had changed his mind and went with first time buyers with mortgage when we were cash buyers I wouldn’t trust these people one bit that’s for sure
Hi KevinThank you for your review.We are sorry you feel the situation you experienced was not as you would have hoped. I have been in contact with the branch and they inform me that the owner of the property made the decision on the offer they decided to go with. I am satisfied the correct procedure was adopted. It is always a very disappointing time when a buyer loses out. I do hope you find another suitable home very soon.Regards.Simon WrightDirector.
4/5
TrustpilotEverything was done professionally…
Everything was done professionally things sorted out on time, overall they did a great job considering the bungalow was put up just before the lock down, many thanks
Hi Brenda,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilotthank you for the service you provided.
thank you for the service you provided.You did everything you said you would,also kept in touch when there was not alot of movement!! The sale is now complete and the new buyer has moved in.Once again many thanksCarole Tuckey.
Hi CaroleThank you so much for your very positive review and 5 stars ref our Darlington Office. All the staff will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service, with up-to-date information from being to end!
Hi DawnThank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotMoving house experience
Staff were helpful and constantly kept us updated even through the strange and difficult times of the COVID 19 pandemic
Hi Mr and Mrs Grant,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat from start to finish Great communication
Great from start to finish
Hi Shaun and SoniaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotAll the staff at Crook have been…
All the staff at Crook have been friendly professional and very willing to help us with a few problems that occurred during our purchase. Angela in particular gave us a fantastic service. We would highly recommend this branch.
Hi Paul and MargaretWhat a great review!! Thank you so much for your positive comments. All the team at Crook will be thrilled. I will personally thank Angela who has looked after you so well.Regards.Simon Wright.Director.
5/5
TrustpilotVery easy from start to finish
Very easy from start to finish, well informed throughout which is handy for first time buyers. Everything handled great during COVID-19.Joy was also a pleasure to speak with and very helpful and informative throughout :)
Hi KimThank you so much for your review and 5 stars. Joy and all the team at Darlington will be over the moon with your positive comments.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotA good performance, despite the coronavirus
I've been impressed by how well the selling of my property has been. It only took 2 months from placing on the market to completion, even though the coronavirus caused businesses to halt operations.Thank you Robinsons
Hi MarieThank you so much for your review and 5 stars ref our Darlington Office. it is great to hear that the service was good despite the current problems.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotFirst class evertime
Robinsons have sold 4 houses in 6 years for me. They have been consistantly quality everytime. Viewing confirmations via email every time and always on the ball with feedback and news.
Hi BenGreat review!! thank you so much.The team at Hartlepool will be delighted with your positive comments.CheersSimon Wright.Director.
5/5
TrustpilotReally professional service
Really professional service, always kept up to date with progress in a friendly manner.
Hi TinaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotDarlington office was very informative…
Darlington office was very informative keeping us up to date all the time... even if there was nothing to report. Just by touching base made us feel everything was running smoothly. Joy in progressions was a star. Felt very much at ease with the sale of our house.
Hi JulieThank you so much for your very positive review and 5 stars ref our Darlington Office. All the staff will be delighted especially Joy who you mention has delivered a great service.Thanks again for posting your review.Regards.Simon Wright.Director.
1/5
TrustpilotSlow and Non-Ethical
Since the beginning of our application, this agency made everything slower than normal. They are always busy, sending one form taking more than days, and they are forcing us to sign consent form to share all personal information with the home let. It is compulsory to proceed application.
Hi SheratonThank you for your review. We do take very seriously all our reviews good or bad. We dont seem to be able to find you on our system so we can look into the problem. Can you please let us know which property this relates to?Thank you.Regards.Simon Wright.Director.
5/5
TrustpilotGreat agents who managed to keep our…
Great agents who managed to keep our sale on track even through covid! A tricky job but thanks to Nicola and the rest of the team in Hartlepool.
Hi PollyThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
The Trusted AgentBuying a property
Excellent service definitely recommend them
5/5
TrustpilotRobinson’s where fantastic help when I…
Robinson’s where fantastic help when I was buying my house. Really have with the service throughout would defiantly recommend. Thank you Amy Jo Dodsworth
Hi Mrs DodsworthThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotSale
Very helpful to every aspect of the sale.
Hi Andrew.Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service and staff strongly recommend
From start to finish the sale of our home was handled extremely professionally. The staff were very helpful and I cannot thank Joy enough for helping us through the process. An excellent firm thankyou for everything you did. Cannot reccomend highly enough
Hi Jacqueline,Thank you so much for your review and 5 stars. I will personally pass on your good wishes to Joy and the team in Darlington who will all be delighted with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotAnother fantastic experience
Another fantastic experience from Mark, Lindsey, Claire and the rest of the team at the Stockton branch. The most professional service. You feel like you are speaking to friends. 10/10. Faultless! Thankyou for everything.
Hi Rachel,Great review!!! Thank you so much for your 5 stars. The staff at Stockton will be delighted and i will personally pass on your good wishes to them.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful
Very helpful. Kept us updated regularly with any updates during the lockdown period. Friendly staff and good all round service.
Hi Mr and Mrs Bland,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon WrightDirector.
5/5
TrustpilotFirst Class Customer Service
I have used Robinsons at Crook and previously Spennymoor on several occasions in relation to buying, selling and renting properties. I have always found them to be very helpful friendly and efficient. The Staff are superb. I would have no hesitation in recommending this Estate Agent to anyone.
Hi Ken,Great review!!! Thank you so much. Good to hear the service has been exceelent at both Crook and Spennymoor. We are always trying hard to deliver good service across our 12 branches.Thanks again.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
