Trusted Agent profile
Verified
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI've recently purchased my property…
I've recently purchased my property from Robinsons, Hartlepool.I've not got any complaints, they did what was needed. The only problems came from Covid19, making the process take longer than expected.Thank you. Jordan and Josh.
Hi JordanThank you so much for your review and 5 stars. It is very much appreciated.RegardsSimon WrightDirector.
5/5
TrustpilotGreat service for all users.
Rating only, no written review.
Hi Mr and Mrs Swinbourne,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons have done a fantastic job…
Robinsons have done a fantastic job over the Covid pandemic selling my mothers estate. They have been sympathetic and professional throughout the process and dealt with every aspect for me. Sale agreed within days of going on the market, which was down to their advice and knowledge of the market. My thanks to the whole team. LW Hartlepool
Hi StuThis is a great review!!Thank you so much. The team at Hartlepool will be thrilled with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotRobinson’s were absolutely fantastic…
Robinson’s were absolutely fantastic from start to finish. Always helpful and friendly - resolved many queries in a professional manner. Thank you!
Hi GretaThank you so much for your very positive review ref our Durham Office. All the team there will be thrilled with your 5 stars.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotSelling a house with Robinsons estate…
Selling a house with Robinsons estate agent was simple & straightforward. The agent kindly conducted the viewings but kept us fully informed throughout the process. Even through a pandemic. I would recommend to anyone looking for a competent, professional service.
Hi Annette,Thank you very much indeed for your review and 5 stars. The team at Durham will be very pleased with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent friendly service!
Fantastic service from knowledgeable, friendly staff.
Hi Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleIt sells houses didn't visit
Thank you very much 👍🏼 …
5/5
TrustpilotVery helpful and professional
Rating only, no written review.
Hi Mr Andrew TThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilotbeen very helpfull from start to end…
been very helpfull from start to end been there for me right till I moved thank you very much x
Hi Angela and Fred,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
GoogleRating only, no written review.
Very much appreciated Sudarshan for the 4 stars...
5/5
TrustpilotExcellent service
We had fantastic service from Joy at the Darlington branch of Robinson's. She kept us update on our sale, and was extremely efficient and professional.
Hi Mrs WThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotThis is the second house we have sold…
This is the second house we have sold with Robinson’s Estate Agents in Bishop Auckland. Sam and Alyson have been so good with us, keeping us informed, offering advice. They have been very, very professional, helping us every step of the way. We would recommend them to anyone thinking of selling a property.
Hi Brenda,This is a great review so thank you so much for posting your comments. Sam and Alyson will be delighted. It is lovely to hear that your dealing with the Bishop Branch was a good one.Thanks again.RegardsSimon Wright.Director.
5/5
TrustpilotClare Nellis was absolutely brilliant…
Clare Nellis was absolutely brilliant throughout our tenancy. If we had any problems she was there to answer them and always made sure any repairs would be done within a decent timeframe. Even when we were leaving the property she has stayed in touch making sure that everything has gone well for us. Clare Nellis was absolutely fantastic.
Hi LindaThank you so much for your great review ref Clare. It is lovely to hear such positive comments regarding your experience with Robinsons. I will personally thank Clare on your behalf.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotAnother good experience with Robinsons.
Another good experience with Robinsons.Did what they said they would and (in spite of Covid) were close by with help at all stages - Pre-sales / Negotiation / after sale progression.Thanks again.
Hi Colin and Jennifer,Thank you very much indeed for your review and 5 stars. The staff in Durham will be over the moon with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotKaren Hodges provided a gold standard…
Karen Hodges provided a gold standard service, she was incredibly helpful, supportive and provided professional advice during a difficult tenancy.
Hi ClaireThank you so much for your review and 5 stars. I will personaly thank Karen on your behalf.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic Staff kept me informed of my…
Fantastic Staff kept me informed of my purchase at every Step Thank-You
Hi PaulThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHouse sold in 3 days
House sold in 3 days! Helpful and friendly staff. I would definitely recommend
Hi JulieThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotJoy at Robinsons was great
Joy at Robinsons was great. Always on hand to provide advice. Had to chase a couple of things myself but given the current circumstances service was great!
Hi KatieThank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotKept up to date particularly in covid
Rating only, no written review.
Hi Stuart,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinson’s Estate agents were efficient…
Robinson’s Estate agents were efficient and sold our house quickly. All the members of staff were helpful and there was a good atmosphere in the office. Did exactly what it said on the tin.Thanks Tony & Angela
Hi Mr MadelinThank you so much for your review and 5 stars. It is great to hear all went well with your house sale at the Darlington Office. The team will be delighted with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotAmazing service kept a us up to date…
Amazing service kept a us up to date throughout and did a lot of chasing on our behalf.
Hi Mr and Mrs SexonThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleWe could not fault the Professionalism and help we received from the team at Robinson's.
Darren, thank you very much for the review its very much appreciated...
5/5
TrustpilotSam Jones, Bishop Auckland/our hero!
Words cannot express our gratitude to Sam, we could write pages - one of the reasons it has taken so long to write this review.Circumstances led us to be homeless in February. Not too bothered - stay in hotels, buy at auction thus gaining quick entry.Covid loomed so bought a property two weeks before lockdown. Thought we would take possession in a couple of weeks as had paid a reservation fee and an auction pack fee which had all the searches included, appointed solicitors to just get transaction done, no queries etc.Three weeks later, because of Covid, we were thrown out of the hotel and could not get another as we were not key workers - from a week after lockdown, we were living in a car!Our solicitors, even knowing our circumstances, were non communicative. Did not take our calls and did not return them. Sam tried on our behalf and got the same treatment.Sam therefore: A. Contacted the seller's solicitors and got them to hassle ours as they were holding things up. Constantly kept in contact with the seller's solicitors and kept us up to date - the only information we were getting.B. Kept in constant contact with the seller ensuring he was not holding matters up and also arranged for us to dump our possessions at the property, which had previously been in storage, a couple of days before lockdown.C. The last hurdle was a Mortgage Redemption Certificate. They seller's solicitors had tried to obtain but the bank was basically saying that the department was closed. Sam used his contacts and all forms of social media to contact the bank and was successful. Gave the details to the buyer's solicitor and shortly afterwards the Certificate was received.D. There was a huge problem with our solicitors on completion day. They seemed quite happy to hold matters up needlessly. It was a Friday, and they seemed quite happy for my partner and I to spend another week in the car. Sam sorted it.From buying a property at auction, we spent 3 weeks in a hotel and 6 weeks in the car. Whilst in the car, we were hassled by police and subjected to an attempted robbery in the early hours. Without Sam, we would have not known was was going on and I honestly believe the time spent in the car could easily have doubled. Sam did not need to do anything, he performed a variety of duties/tasks way beyond his remit. What a wonderful guy.
Hi JerryFirst of all thank you so much for your review and 5 stars. This just shows that sometimes buying and selling does not go according to plan.I was so proud to read your comments ref Sam who the company has always know is a great assett.Basically he cares. This is why he does so well as our manager at Bishop Auckland.I do hope that you are now settled in your new home and thank you again for sharing your story with Robinosns.We all wish you well for the future.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish, well informed and kept everything moving along. Great communication. Would highly recommend.
Hi Joanna,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
