Trusted Agent profile
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★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic staff very helpful Kath…
Fantastic staff very helpful Kath especially couldn’t fault any of the ladies that phoned they were all amazing :)
Hi TraceyThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotI was purchasing a house on the market…
I was purchasing a house on the market with Robinson’s and the wonderful staff were amazing, no questions went unanswered and the response was perfect. Thanks so much. 👍
Hi DavidThank you so much for your review and 5 stars.It is very much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGood estate agents work hard to achieve…
Good estate agents work hard to achieve end results for clients
Hi KathleenThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Excellent service provided by Robinson’s on a recent house purpose. Communication was great all the way through and Becky was a huge help from start to finish!
Hi MathewThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector.
5/5
TrustpilotI can not find fault the service Megan…
I can not find fault the service Megan gave was first-class, friendly, helpful and very professionalTruly excellent throughout my dealings with her Can highly recommend
Hi GregGreat review!!Thank you so much.Magan will be thrilled with your positive response.CheersSimon Wright.Director.
5/5
TrustpilotTwo viewings booked within 24 hours...
Two viewings booked within 24 hours and one of those booking bought the house. Offer received within 1 week of placing the property with Robinson's. What more could you ask for?
Hi BobGreat review!!! Thank you.All the team at Hartlepool will be thrilled.I will pass on your good wishes to them .RegardsSimon Wright.Director.
5/5
TrustpilotAmazing service highly recommended Michael Hughes (Chester-le-Street Branch)
A huge commendation and thank you to Michael Hughes (Chester-le-Street Branch). Michael valued and listed our home for sale rapidly , arranged viewings with his team while we were out of the county and amazingly sold our home within two weeks of being put on the market ( while we were still away) . Michael is a consummate professional and a fantastic asset to Robinson' s Estate Agents. We would wholeheartedly recommend this agent for selling your property. David and Helen Morton
Hi David and HelenThank you so much for your excellent review and 5 stars ref Michael and his team at Chester Le Street. I will personally pass on your good wishes to Michael who I know will be thrilled with your positive comments.Thank you again.Regards.Simon Wright.Director.
5/5
TrustpilotVery professional and kind service…
Very professional and kind service which makes the sale smooth.
Hi Mrs FangThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotCouldn't be happier!
We couldn't be happier with the way that the Bishop Auckland branch of Robinsons handled our sale. As first time sellers, we were really impressed with the clarity of advice that Sam and the team gave us, they always answered our questions and supported us through the process of selling our house. The whole team were friendly, accomodating and the photos they took of our house were brilliant. There were no hidden fees and we always felt that they were working for us. I would happily recommend Robinsons to family and friends.
Hi LaurenThis is a great review!!!Thank you so much for your postive comments ref our Bishop Auckland Office and Sam and his team.They will all be thrilled and i will pass onto them your good wishes.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotVery professional and honest advice…
Very professional and honest advice given from MarkHelped my family during a very difficult time even during lockdown when nobody else wanted to answer our questions he did. Thank you.Kerry & Family, Hartlepool
Hi KerryThank you so much for your review and 5 stars ref Mark and the Hartlepool Office. The lockdown period was a very difficult period for us all and i am pleased to hear you felt we were able to help you through it.RegardsSimon Wright.Director.
5/5
TrustpilotVery professional staff,,
Very professional staff,,Always been quick to respond and always kept us up to date with the progress.
Hi mr and Mrs Van-Veen,Thank you very much indeed for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotBrilliant service, lovely people
From the first time I met Sam he made me feel at ease. He explained exactly what they would do to sell my house and I was informed of every step they made. The team at the Bishop Auckland branch were all very helpful, informative, kind and nothing seemed to be a bother to them when I rang to ask questions.Thank you Sam, Allyson and Natalie
Hi TaniaGreat review!!!Thank you so much.Sam and all the team at Bishop will be delighted. I will personally pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotVery friendly staff who couldn’t do…
Very friendly staff who couldn’t do enough to help (from a buyer’s POV)
Hi Christopher,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotStaff were very helpful and nothing was…
Staff were very helpful and nothing was too much bother for them. Made everything go smoothly
Hi Mrs White,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service and communication
Excellent service and communication. Ideal experience and would recommend and use again but no plans to move again - we're in our forever home!!! Thank you to Natalie & Alison, in particular, for all your help and support.
Hi Dennese.Thank you very much indeed for your review and 5 stars. The girls at Bishop Auckland will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotGood service and kept informed of what…
Good service and kept informed of what was happening throughout sale of property.
Hi MPThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic service!
Fantastic service from everyone at the Bishop Auckland branch, with a special shout out to Sam! From start to finish Sam and his team were always on hand to help!
Hi Laura LouThank you so much for your review and 5 stars ref our Bishop Auckland Office. Sam and his team will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotFrom a buyer’s point of view Robinsons…
From a buyer’s point of view Robinsons were friendly, approachable and nothing seemed too much trouble. Great communication flows too.
Hi GemmaThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotEfficient and lovely service
Elaine and the team at Robinson’s we’re so helpful from putting our offer in, to exchanging contracts and picking up the keys. The service was so efficient and compared to other estate agents used in the past, the staff make so much effort with their clients. Thank you so much for helping us find our dream home!
Hi Miss BanksThis is lovely review!!Thank you so much for your positive comments ref our Middlesbrough Office. I will personally pass onto Elaine and the team your good wishes.Thanks againRegardsSimon WrightDirector.
5/5
TrustpilotMY EXPERIENCE OF SELLING MY PROPERTY WITH ROBINSONS MARTON BRANCH
MY EXPERIENCE OF SELLING MY PROPERTY WITH ROBINSONS, MARTON BRANCH WAS EXCELLENT. RICHARD THE MANAGER AND ELAINE THE SENIOR NEGOTIATOR HELPED ME TO OVERCOME A FEW PROBLEMS ON THE WAY. THEY WENT ABOVE AND BEYOND WHAT YOU WOULD EXPECT YOUR AGENT TO DO.ELAINE KEPT ME INFORM ALL THE WAY THROUGH THE PROCESS. I COULD NOT FAULT THE WAY I WAS TREATED. IT IS A VERY STRESSFUL PROCESS SELLING YOUR PROPERTY, AND WAS RE-ASSURED THAT EVERYTHING WAS GOING WELL.I WOULD WITHOUT ANY HESITATION, TOTALLY RECOMMEND SELLING YOUR PROPERTY THROUGH THE ROBINSONS MARTON BRANCH.
Hi ValWhat a brilliant review!!! Thank you so much. It is great to hear such positive comments. The whole team at Middlesbrough will be thrilled.Thanks againRegardsSimon WrightDirector.
5/5
TrustpilotKnowledgeable, helpful and friendly staff.
Knowledgeable, helpful and friendly staff, who kept us informed of progress at all times. Good communication, with confirmation of appointments by phone, text and email, helpful feedback and advice from the office team at all times. Would definitely use Robinson's again and highly recommend them.
Hi Mr GilhespyThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector.
5/5
GoogleWe recommend to all and everyone who needs a estate agent, to use Robinson’s estate agent. They are highly professional and extremely efficient. Micheal and Mark are top people and provide a wonderful service. Kim and KenPositiveResponsiveness, Quality, Professionalism, Value
Great to have your feedback and all 5 stars... its so important for us to hear when we do get things right and once again your continued business is very much welcomed.
5/5
GoogleWhat a friendly professional service, absolute top marks. Excellent communications, very punctual dressed to impress and most of all honest. We had our property valued recently, I didn't expect the company to be nearly as quick and was envisioning a virtual way of showing the house.... thank God I was wrong because there is no way I know how to do that lol instead a gentleman come to the property and had a look over the old fashioned way, was advised what to / and what not to do as well. Ten out of ten we will be selling through RobinsonsPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words and amazing review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to working with you real soon...
5/5
TrustpilotReally positive experience with…
Really positive experience with Robinson's Bishop Auckland. Sam looked after us as first time buyers and helped move the chain along to successful exchange and completion. Always responded to emails very promptly and we are very happy with our house purchase, thank you. Would not hesitate to recommend this branch to others.
Hi lougGreat review!!Thank you so much. Sam and the team at Bishop Auckland will be thrilled.RegardsSimon WrightDirector.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
