5/5
TrustpilotA well organised sale.
Very friendly and efficient. Thank you.
Agent replied · 16 June 2024
Hi AlanThank you so much for your review and 5 stars. It is much appreciated.Regards.SimonWright.Director.
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,812 reviews · 39 on Google (3.9)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Latest reviews from every Robinsons office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
The Trusted Agent.
Mark and michael were brilliant from start to finish. Will definitely be using them again in the future
5/5
TrustpilotStockton office
All the Stockton office staff deal with everything in a friendly and professional manner.The result being, we got there in the end with a smile and a laugh along the long, long road to a successful sale!!!
Agent replied · 16 June 2024
Hi GordonThank you so much for your positive review ref our Stockton Office. The whole team will be thrilled with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful when we bought a property
Very helpful when we bought a property. Always kind and polite. Available to answer any questions we had regarding the property we were buying.
Agent replied · 16 June 2024
Hi Shirley,Thank you so much for your review and 5 stars. All the staff at Stockton will be delighted.Thanks again.Regards.Simon Wright.Director
5/5
The Trusted AgentPurchased prop
Robinsons are professional an attentive from beginning to end of completion. Provided excellent communication between myself an seller of property. Was a challenging time to purchase during lockdown due to corona virus however someone was always at the end of the phone up to completion an also made sure all was well once in our beautiful new home. Would highly reco
5/5
TrustpilotThank you so much!
Couldn’t be happier with the service offered by Robinsons, even despite a Global Pandemic, the communication and updates have been second to none. I would like to thank Becky in particular for being so kind and helpful every step of the way. My move couldn’t have gone any better thanks to her! It’s been such a pleasant and stress-free process, especially for a first time buyer - 10/10 service from Robinsons.
Agent replied · 16 June 2024
Hi Miss Heslehurst,Thank you so much for your great review ref our Middlesbrough office. i will personally thank Becky and all the staff at the office on your behalf.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotAbove and beyond
Couldn’t have done anymore than Joy did for me, she went above and beyond in every way possible couldn’t thank you anymore great customer service.
Agent replied · 16 June 2024
Hi Mr WatsonThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful
Very helpful. Pleasant staff made our house selling very easy
Agent replied · 16 June 2024
Hi Jackie and PaulThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotSale of property
From start to finish I was looked after professionally,I was updated throughout this lockdown.Staff bent over backwards all very polite,caring and very efficient.I personally would have no hesitation in recommending Robinson’s to anyone who is considering selling their propertyOnce again a big thank you
Agent replied · 16 June 2024
Hi Mr WilliamsThank you so much for your review and 5 stars. it is much appreciated. The staff at Middlesbrough will be thrilled.Regards.simon Wright.Director.
5/5
TrustpilotVery good 5 *
Very good, kept us well informed all the way through, even during the lockdown, best agent we have ever used.
Agent replied · 16 June 2024
Hi Mr Carr,Thank you for your review with ref to our Darlington Office. It has been challenging throughout this difficult period but we are pleased your move went well.Regards.Simon Wright.Director.
5/5
TrustpilotGreat service
Rating only, no written review.
Agent replied · 16 June 2024
Hi Brian and Gaynor,Thank you so ugh for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHighly recommended
Highly recommended....I have nothing but praise for the staff of the Stockton Office. They worked very hard to sell the property and were always available to give assistance when needed. Thanks to everyone concerned
Agent replied · 16 June 2024
Hi KenThank you so much for your review and 5 stars with re to our Stockton Office.The staff will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic experience of renting from a…
Fantastic experience of renting from a very professional and helpful company. Me and my partner were in urgent need to rent a flat as I am a nurse for the NHS and needed to move out of my family home due to the COVID 19 pandemic. We had the keys to the flat of our choice within 2 weeks, which was fantastic. We were provided with constant updates from very hardworking staff. A big thank you specifically to Clare and the branch manager of Chester Le Street Robinsons who both went the extra mile. An amazing service, would highly recommend.
Agent replied · 16 June 2024
Hi JadeneThank you so much for your positive review and 5 stars ref our Chester Le |Street branch.It is great to hear your experience was a good one during these very challenging times.Clare and the Chester team will be thrilled with your comments.Regards.Simon Wright.Director.
1/5
TrustpilotBad Experience!
At first, I sent an enquiring to 12 Fordham road located in Durham using my personal email whether is it available or not? Their response was asking me; what is your occupation? My answer was I am Ph.D student and I am fully sponsored by my government. Their response was unfortunately not available, even though, I found it in all rental website. However, one month later I used my university email address with same details and I sent an enquiring to 12 Fordham road whether is it available or not? This time they said yes, it’s available and I was with Mr. Mason for viewing and everything was great the house was fantastic! We did some negotiate regarding to the rent and some sorts of things. After that I started submitting my application with normal process, I provide them with all my required proofs and documentations in order to speed the application process, unfortunately, I felt they frozen my application until the current landlord response to them. Should I wait until the current landlord response?Clare asked me to provide her with current landlord phone number in order to process the application, however, all the required proofs submitted to her and via the application, I don’t know if she doesn’t trust the documents? I told her I deal with him via email address, I don’t have his phone number, and I said to her this your job not my job to find out his phone number, she said don’t say this my job?????After that I canceled my application because I felt they don’t take my request seriously!!Second, I would thankful to Mr. Mason who deals with me with professional way, he was an amazing guy. Lastly, it is very pad experience to deal with the Robinsons Estate Agent Property, I don't recommend it!!!
Agent replied · 16 June 2024
Hi QasemThank you for your review. There is always two sides to the story!!We have provided you with an exceptional service in what are very difficult circumstances. Keith at our Durham office has bent over backwards to help you.We treat every case on an “individual application basis” and can only proceed once we have the necessary information from you.If we don’t receive the information we require we are not able to process the application.I hope you find something else that is suitable.RegardsSimon Wright.Director.
5/5
GoogleVery impressed with Michael, professional with good knowledge of property and surrounding area. Extremely helpful, especially with viewing requests. No matter how many or specific in nature. Unbiased and without the pushy sales attitude.
Agent replied
Hi Emma, thank you so much for this very kind review! We aim to please and we're glad Michael looked after you so well! Come and see us again soon.
1/5
TrustpilotMoved me into a house full of fleas not…
Moved me into a house full of fleas not a penny compensation had to bin hundreds of pounds worth of clothing and pay for my own hotel for 3 days while they fumigated the place, which didn't take place till way after the compliant was made, the property was below average, the staff are a joke utterly useless and incompetent very dismissive and rude. Still haven't had my deposit back after 7 weeks now supposed to be 2 stay well clear worst Renters in the North East easily!!!
Agent replied · 16 June 2024
Hi Mr NewmanThank you for your review. I have looked at this file and spoken to our lettings team. We acted quickly when you brought this to our attention and you were asked to give us access for 3 hours to sort the problem out. With ref to your bond you are aware there is a dispute ref some damage and due to the Coronavirus situation getting quotes has not been possible. The matter is recieving our atttention and you have been made aware of this.Thank you.Regards.Simon Wright.Director.
5/5
TrustpilotRenting with robinsons
I rented a flat with robinsons for a year. From the start they have been amazing and attentive with anything that i need. Any problems where wrong they would sort it out straight away with out any arguments. Have to say a big thankyou to Clare who looked after my property. She was very professional and talking to her was like talking to a friend if their was any problems she would sort them with out any worries. Its been the easiest renting experience i have had, very professional, open, honest and trust worthy.
Agent replied · 16 June 2024
Hi AshleyGreat review!! Thank you so much.It is lovely to hear that your experience was a good one and i will thank Claire on your behalf.Reagrds.Simon Wright.Director.
5/5
GoogleI was a tenant in a property managed by Robinsons for three years. I found them to be responsive and supportive, including when there were issues over a holiday period and when work needed doing on the property; I would happily recommend them to any tenant (or landlord).
5/5
TrustpilotFantastic throughout!
Fantastic throughout!! A huge thank you to everyone at the Darlington office. My house sold very quickly and the staff were so attentive from start to finish. Couldn’t of asked for a better level of service!Even with the current pandemic, they still continued to provide an amazing service to ensure a smooth house sale. Always professional and great communication.Will definitely recommend to everyone and will be using this estate agent again myself. Thank you so much for everything!!!
Agent replied · 16 June 2024
Hi Elizabeth,What a great review!!! Thank you so much. It is great to hear that you had a fabulous experience from our Darlington Office. I will pass on your good wishes to the team who will be thrilled.Stay safe to you and your family.Regards.Simon Wright.Director.
5/5
GoogleIt sells houses didn't visit
Agent replied · 16 April 2026
Thank you very much 👍🏼 …
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 3 awards EA Masters 2020 winners
- Award winning agency (3)EA Masters 2020
- North East Sales and Lettings
- East of England Sales and Lettings
- South East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
