5/5
TrustpilotExcellent
Helpful throughout all stages of buying especially for a first time buyer.
Agent replied · 16 June 2024
Hi Mr HThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,812 reviews · 39 on Google (3.9)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Latest reviews from every Robinsons office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotRobinsons Ingleby Barwick
After being let down by another agent ,wasting 4 months of my time , I arranged to speak to Robinsons to see what they had to offer. A no nonsense proactive approach to sell my house. They did not disappoint . A great professional team at every stage , first class communication and regular updates on how they were approaching sellers. Special mention to the fantastic Toni who could not do more to assist . House sold. Would highly recommend this branch to anyone.
Agent replied · 16 June 2024
Hi David,Thank you so much for your great review and 5 stars. It is always brilliant to hear when hard work pays off. Toni is a young but gifted manager who is making a difference for Robinsons at our Ingleby Barwick Office. Your comments are important for Toni and the management team. I will personally thank Toni on your behalf for her excellent service.Thank you for posting your comments.Regards.Simon Wright.Director.
5/5
Trustpilotvery friendly staff,professional every…
very friendly staff,professional every step of the way.
Agent replied · 16 June 2024
Hi LouiseThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotNew Mummy with a First Time Rental!
As a new Mummy, trying to tackle a new baby and rent my old house was tricky! I am so grateful to Robinson’s for making it easier for me! A lot of the time I was unable to accept phone calls as I was having to sort out baby but I was able to communicate via email which was such a relief! I was able to sign and scan documents over without having to leave my home, they made every part of the process so easy for me and were great when it came to organising viewings for me. They are now fully managing my property and I have two lovely tenants whom Robinson’s are looking after for me, if any work needs doing or there is an issue the girls are brilliant at getting to me straight away and making sure it’s ok to do things. I couldn’t recommend them enough!
Agent replied · 16 June 2024
Hi Sarah.This is a great review!!Thank you so much for taking the time to write such an in-depth review. The Stockton Office will be thrilled with your comments. I will personally pass on your good wishes to the team.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotHad a fantastic service from Robinsons…
Had a fantastic service from Robinsons ... great customer service, and everything dealt with efficiently and swiftly. Would recommend highly 👍
Agent replied · 16 June 2024
Hi Mrs Cross,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic service from beginning to…
Fantastic service from beginning to end.Helped me get the property of my dreams in a tight turnaround. Conveyancing and in house mortgage advisor was excellent also!
Agent replied · 16 June 2024
Hi GraceThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotCommunication was efficient and timely
Rating only, no written review.
Agent replied · 16 June 2024
Hi John and Karen,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotEfficient and helpsul
Efficient and helpsul, everything went on time and very smoothly
Agent replied · 16 June 2024
Hi MikeThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
The Trusted AgentBest in the area, professional and friendly, not pushy and arrogant!
I was recommended Robinsons by a friend with several properties, and I wasn't disappointed. Jordan explained the process and got us on the market very quickly, and he and the team managed all the viewings very professionally. We accepted an offer after only a few viewings and we were very happy with the sales price. I would definitely recommend these guys, and will certainly use them again in the future!
1/5
TrustpilotExcellent service from beginning to end.
Rating only, no written review.
4/5
TrustpilotGreat service whilst buying a house…
Great service whilst buying a house through Robinson's. We dealt with Angela who was always very friendly and helpful, us been first time buyers.
Agent replied · 16 June 2024
Hi Zara,This is a great review so thank you so much. Angela and the Crook team will be thrilled with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotWe have nothing but good things to say…
We have nothing but good things to say about Robinsons Stockton. We have previously and are dealing with them now both with buying and rentals and the team there all give excellent service at all times. We would highly recommend them to anyone and we do whenever we can. keith and lis whitaker
Agent replied · 16 June 2024
Hi Mr and Mrs Whitaker,This is a great review so thank you so much. The team at Stockton will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotBrilliant estate agents
Brilliant estate agents. Always kept us informed of what’s going on and sorted things out straight away. Highly recommend.
Agent replied · 16 June 2024
Hi Zak and Victoria,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful and organised
Very helpful and organised. Made the whole process loads easier
Agent replied · 16 June 2024
Hi Miss Wood,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent personal service provided
Excellent personal service provided by pre and post sales staff, nothing was the bother feel they went above and beyond to ensure a smooth purchase was achieved and deadlines were met.
Agent replied · 16 June 2024
Hi Kaye,What a great review!! Thank you so much. The team at Crook will be delighted with your comments.Regards.Simon Wright.Director.
5/5
TrustpilotHelpful staff.
Helpful staff.. always kept me up to date..
Agent replied · 16 June 2024
Hi SuweThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotI have had a great experience dealing…
I have had a great experience dealing with Robinsons from the start to the finish.
Agent replied · 16 June 2024
Hi SueThank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotUsed them more than once
Used them more than once, will use again if I move, Brilliant service, highly recommended
Agent replied · 16 June 2024
Hi SharonThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.
5/5
TrustpilotGreat service - would recommend
Great, friendly and efficient service from Lyndsey. Would definitely recommend.
Agent replied · 16 June 2024
Hi HannahThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotI Would highly recommend Robinson’s…
I Would highly recommend Robinson’s estate agents. Their customer service is excellent. Becky was very helpful and kept us updated throughout the process. Thanks again!
Agent replied · 16 June 2024
Hi SarahThank you so much for your review and 5 stars. It is much appreciated. Becky and the team at Marton will be thrilled.Thanks again.Simon Wright.Director.
5/5
TrustpilotRobinson’s are an absolute pleasure to…
Robinson’s are an absolute pleasure to deal with. Sold my previous house and my onward purchase with Robinson’s and so had no hesitation when I needed to sell again. Louis team are a credit to him, everyone is pleasure to deal with you feel important and are kept to date with what’s going on. No hesitation at all to highly recommend Robinson’s for both selling and purchasing Many thanks to the full team
Agent replied · 16 June 2024
Hi Ms BrisbyThis is a great review!! Thank you so much for your very positive comments ref Louis and the Darlington team. I will personally pass on your good wishes to him.Thanks again.Simon Wright.Director.
5/5
TrustpilotHave used Robinsons twice now and both…
Have used Robinsons twice now and both times they have been great kept me so informed and updated on all the viewings would highly recommend them
Agent replied · 16 June 2024
Hi KarenThank you so much for your review and 5 stars. It is much appreciated.CheersSimon Wright.Director.
5/5
TrustpilotExcellent service
We have rented through Robinsons for almost 11 years now and we are extremely happy with the level of service we have always received. The staff are very professional and always follow through on what they say they will do. I can confidantly recommend Robinsons to anyone wishing to rent a home.
Agent replied · 16 June 2024
Hi CarlGreat review!! Thank you for taking time to write such positive comments. It is much appreciated and i will pass on your comments to the staff at Durham.Regards.Simon Wright.Director.
5/5
TrustpilotThank you
Staff are friendly, understanding.patient and friendly. No request for information was unanswered
Agent replied · 16 June 2024
hi JackieThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinsons is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 3 awards EA Masters 2020 winners
- Award winning agency (3)EA Masters 2020
- North East Sales and Lettings
- East of England Sales and Lettings
- South East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
