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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,206 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,206 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

300

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,773

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Excellent service throughout the entire sales process.

We were very pleased with the service we received from the Hartlepool branch from the initial marketing of our property, all the way through to completion. Despite the difficult months during the pandemic, we were still able to communicate with the team and receive feedback from potential buyers. We were particularly grateful for the regular updates we received from Robinsons during the conveyancing process as this can be a lengthy and sometimes frustrating time with very little information coming from the solicitors.We would therefore highly recommend Robinsons.

Satisfied · 29 November 2020 · Robinsons Chester Le Street

Agent replied · 24 August 2024

Hi ThereThank you so much for your review and 5 stars. The team at Hartlepool will be delighted with your positive comments. I shall pass on your good wishes to them all.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service throughout the entire sales process.

We were very pleased with the service we received from the Hartlepool branch from the initial marketing of our property, all the way through to completion. Despite the difficult months during the pandemic, we were still able to communicate with the team and receive feedback from potential buyers. We were particularly grateful for the regular updates we received from Robinsons during the conveyancing process as this can be a lengthy and sometimes frustrating time with very little information coming from the solicitors.We would therefore highly recommend Robinsons.

Satisfied · 29 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ThereThank you so much for your review and 5 stars. The team at Hartlepool will be delighted with your positive comments. I shall pass on your good wishes to them all.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Absolutely fabulous polite staff.

Absolutely fabulous polite staff.Listening and very supporting

Mrs · 28 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PaulineThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

1/5

Trustpilot

Abnormal behaviour for an estate agent

Durham branch. Impossible to get through to, had to seek out property owner ourselves, they then lied several times about trying to contact us back, landlord said himself we were preferred for the property, finally got through to arrange a viewing, estate agents then didn't turn up for our viewing, when we called upset as partner had taken time off work and lost a whole days wage, they again lied about having tried to contact us to let us know and then claimed the property owner had already accepted an offer, when we contacted property owner he said that that wasn’t true. Bizzare. Basically called myself, my partner and the property owner all liars. Believe the property manager’s name is Danielle.

Hana · 28 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi HanaThank you for your review. I am sorry you feel the service levels were not up to our high standards.We do take very seriously every review we get and use the information to improve where things go wrong. In relation to your situation we would always speak to the landlord and it is their decison on who they want to let the property to.I do hope you find another suitable property very soon.Regards.Simon Wright.Director.

5/5

Trustpilot

I have always used Robinsons in the…

I have always used Robinsons in the past because they were very good. They have been even more so this year. Working through a Pandemic, whilst still giving excellent service and regular updates with the sale of my property 10/10 .......

Dianne · 27 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DianneThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon WrightDirector.

5/5

Trustpilot

Fantastic customer service at the…

Fantastic customer service at the Marton branch,5 star 🌟🌟🌟🌟🌟 thank you Becky and Richard for all your hard work. Mollie & Tony 😊

Mollie · 27 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi MollieThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

4/5

Trustpilot

all went well most staff pleasant…

all went well most staff pleasant polite & courteous.

June · 24 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JuneThank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons Estate agents were very…

Robinsons Estate agents were very helpful, i would highly recommend them, always in constant contact and nothing was to much trouble 😊

Rachel · 24 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi RachelThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Staff thanks.

Right from the start of the process all the staff where very helpful, communication and information was made available and was only a phone away. To all the staff who worked at Robinsons i just want to say Thank You.

David · 24 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DavidThank you very much indeed for your positive review and 5 stars ref our Darlington Office. All the team will be delighted.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent from start to finish

Excellent from start to finish. Joy was phenomenal and Is an asset to Robinsons. I have issues (not with Robinson’s) Joy went above and beyond to ensure the process was smooth as it could be and helped every step of the way. Fantastic customer service and would recommend to everyone.

Ms · 24 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Ms Levy,Thank you so much for your review and 5 stars. Joy and all the team at Darlington will be thrilled with your positive commetns.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Lovely people and very helpful from the…

Lovely people and very helpful from the start. All the way through from purchase to completion always on hand helping out. Went extra mile when things were tough all staff friendly and extremely helpful. I am never moving again but would recommend Robinsons to everyone i know.

Mr · 23 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Lyons,Thank you so much for your review and 5 stars. It is great to hear your experience with our Stockton Office was a good one.Thanks again.Regards.Simon WrightDirector.

5/5

Trustpilot

First class service

First class service . Helpful friendly staff kept me well informed all the way. Responded to any queeries promptly and offered advice when required.. would not hesitate to recommend.

Mr · 21 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Hastie,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service from Sacha

Excellent service from Sacha Having agreed to purchase a property on Monday with Sacha’s help we have exchanged contracts today !Many thanks and look forward to doing further business with you Neil Whiteley Cheshire land projects

Neil · 20 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi NeilThank you so much for your very positive review re Sasha and the team at Hartlepool. It is great to hear in these difficult times that it is possible to get a transaction through quickly.We will always try to help further with any other acquisitions in the future.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

Sam, Alyson, Becky and the team provided excellent service before, during and after the sale of my fathers property in Bishop Auckland. They were very proactive and the customer service levels were outstanding throughout. I can heartily recommend them if you are considering selling your property.

Rob · 20 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Rob,Great review!!Thank you so much for your 5 stars and positive comments. Good to hear the Bishop team are delivering a great service. I will pass on your good wishes.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

efficient effective and supportive communication

Without the efficient and friendly updates from Robinsons we would not have completed on the property when we did. Always kept us up to date liaising with both our solicitors and those of the other side every step of the way despite the difficulties with communication on the otherside. I would highly recommend them.

Sue · 20 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi SueThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

I’ve been with Robinson letting for…

I’ve been with Robinson letting for years and they were great with keeping me updated with the rented property problems and they organised trades to do any outstanding work . When it came for me to sell the property I had no hesitation in getting Robinson to deal with the sale and again we’re great at keeping me updated with viewing and emails yes first class would recommend Robinson to anyone who were selling the property

Archie · 20 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Archie,Great review!!Thank you so much for your very positive comments ref our team at Stockton.We do try very hard to offer a good service on both our sales and lettings side of the business. I shall thank the team on your behalf for their hard work.Regards.Simon Wright.Director.

5/5

Trustpilot

Great service throughout the Sale of my…

Great service throughout the Sale of my property would highly recommend.

Dear · 18 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Steel,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons sold my mums bungalow and…

Robinsons sold my mums bungalow and were very efficient and approachable they sold the bungalow within weeks of it going on the market. very pleased with their service

Susan · 18 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Susan,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon WrightDirector.

5/5

Trustpilot

Speedy & Professional service

Asked Robinsons on Stokesley Rd , Marton to find me a tenant for my flat ASAP. They pulled all stops out & successfully found me a new tenant with speed & proficiency. Thanks to Becky , Richard & all the staff for their continued help & support

Stella · 18 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi StellaThank you so much for your positive review ref our Middlesbrough Office. The team there will be delighted. I shall pass on your good wishes to them all.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent, professional and efficient service at a competitive price.

I have used Robinsons Estate Agents two times now to find me new tenants. Remarkably they have, on both occasions, managed to find me suitable tenants straight away and each time the first tenant to apply secured the tenancy. On top of this the service was efficient and professional and very competitive on price. I have no hesitation in recommending this company to others.

Andrew · 16 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Andrew,Thank you so much for your positive review and 5 stars ref our Darlington Office.All the team in our letting department will be delighted with your comments. I shall pass on your good wishes to them.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

It has taken a while to get the…

It has taken a while to get the property during the COVID epidemic but Robinsons and SharronTweedle in particular could not have been more helpful and informative, would have no concerns recommending them to sell or buy another property.Great job guys :)

Customer · 16 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Customer,Thank you so much for your review and 5 stars. I shall pass on your good wishes to all at Sedgefield for their excellent service.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service from Robinsons

Excellent service from Robinsons. Impressed with quality of the marketing- resulted in 5 viewings and 2 offers in the first two weeks, one of which went through to sale. Would highly recommend

Sheena · 13 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi SheenaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon WrightDirector.

4/5

Trustpilot

I chose Robinsons Bishop Auckland to…

I chose Robinsons Bishop Auckland to sell my house because I had a good service from them when purchasing the house. Although the process was slow due to COVID-19 and a delay on the house we were purchasing due to their new build not being ready, this was no fault of Robinsons and they kept us up to date with information they gathered. I had trouble with the company we were buying from and was given contradicting information from them, so when I contacted Robinsons, they were quick to find out what was going on and they let me know what was happening which was great. Sam and Natalie in particular were very helpful throughout and Sam especially always has a friendly and happy manner.

Amber · 13 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AmberThank you for your review and 4 stars. We are finding that the sales process is taking longer than normal through the Covid period. Sam and his team are doing all they can to speed things up but it is challenging. Thanks again for your positive comments. It is appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

I would highly recommend Robinson’s…

I would highly recommend Robinson’s estate agents and would definitely use them again. We both bought and sold through Robinson’s Darlington branch and the girls where lovely and so helpful throughout especially Kathrine Quinton on sales and Joy Cruddas on sales progression. Nothing was a problem and they always went the extra mile to help us and to make everything go as smoothly as possible. I hope Robinson’s appreciate how lucky there are to have them as part of there team! I’ve used various estate agents in the past and in my opinion Robinson’s are the best there is. First class service 10/10.

Tracey · 12 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TraceyWhat a great review!!!Thank you so much for your very positive comments ref our Darlington Office. Joy and Katherine will be over the moon. I will pass on your good wishes to them both. It is always lovely to get such great comments.Thanks again.Regards.Simon Wright.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 390.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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