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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,206 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,206 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

300

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,773

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Victoria and the team have been…

Victoria and the team have been excellent from start to finish from renting the property out to selling the property. It was a bumpy road, but we stayed in regular contact and it was reassuring to know they were at the end of the phone to help and support. Found their service to be really professional and excellent value for money

Sophie · 16 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Sophie,Thank you so much for your review and 5 stars. It is much appreciated and i shall pass on your good wishes to Victoria and the whole team.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service and reasonable price…

Excellent service and reasonable price agreed for the sale. Robinsons team kept us up to date throughout the process and great liaison through the sale.

Paul · 16 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Paul,Thank you so much for your review and positive comments ref our Darlington office. it is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

I received friendly and timely advice…

I received friendly and timely advice from the whole team. The manager was very friendly and professional at the same time . I always felt he had my best interests in mind when both selling my property and finding my new home .

Mrs · 15 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Hall,Thank you so much for your review and 5 stars. All the team at Middlesbrough will be delighted with your positive comments.Regards.Simon Wright.Director.

5/5

Trustpilot

Thought every thing went well

Thought every thing went well . Specially with this covid. So yea happy .

Mr · 14 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Swanson,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Best Estate Agent in Hartlepool by far …

Best Estate Agent in Hartlepool by far Professional and Helpful and Friendly Staff

Mr · 12 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr TaylorThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

We purchased our home through…

We purchased our home through Robinsons....Throughout the whole process Elaine rang me with weekly updates. She also updated me with the progress of our house that we sold through another agency. Overall excellent customer service, friendly staff and will recommend to others.

Mr · 11 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Ramzan,Thank you so much for your review and 5 stars ref our Middlesbrough Office. Elaine and all the team will be delighted with your positive comments.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service-.our property sold…

Excellent service-.our property sold within 24 hours of Robinsons being appointed. Richard and Elaine provided all the professional and personal attention we could expect and more.-they also achieved the full asking price. Absolutely exceptional, from initial contact to sale completion. .

Mr · 11 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Wagner,Thank you so much for your review and 5 stars. Richard and Elaine and all the team at Middlesbrough will be delighted with your positive comments. I shall pass on your good wishes to them all.Thanks for posting your review.Regards.Simon wright.Director.

5/5

Trustpilot

Positive experience beginning to end

From the outset we felt very confident with Robinsons Estate agents. The valuer was very professional & pleasant & we were impressed by his local knowledge. The agency office staff were very efficient in getting the documentation £ details prepared. They secured us a buyer within the month close to the asking price.

Julie · 9 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JulieWhat a lovely review! Thank you so much.All the team at Crook will be delighted. I will pass on your good wishes to them.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons was always on hand and kept…

Robinsons was always on hand and kept in touch regularly especially towards the end when we needed to get in touch with solicitors. Thankyou

Teresa · 9 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TeresaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

I’ve used Robinsons for buying and my rentals ( property management ) Becky, as always, was absolutely on the ball . Professional, efficient and kept my updates weekly . I would highly recommend this friendly, helpful and customer focussed team .

Debra · 9 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DebraThank you so much for your review and 5 stars. The team at Marton including Becky will be over the moon. i will pass on your good wishes to them all.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic service very helpful team

Rating only, no written review.

SHAZAD · 9 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ShazamThank you so much for your review and 5 stars. It is much appreciated.Regards.SimonWright.Director.

5/5

Trustpilot

Great communication

Great communication. Very helpful advisors and a smooth transition

Mr · 9 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AnthonyThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Sacha was exceptionally helpful when…

Sacha was exceptionally helpful when offering advice and support. Thank you!

Miss · 7 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Miss Briggs,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

The staff are brilliant

The staff are brilliantGreat communicationVery efficient and nice to deal with

David · 7 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi David,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon WrightDirector.

5/5

Trustpilot

First class service

Rating only, no written review.

Mr · 6 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr WallThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

A Refreshing Change

It is not often nowadays that customers anywhere receive the service they expect and require, but we found Robinsons professionalism throughout, refreshing, in all aspects of selling our property. All the staff at the Marton office are efficient and informed, with our particular thanks to Becky and Richard. Becky maintained regular and reliable communication with ourselves and ensured all other parties remained informed and driven to achieve a speedy and satisfactory sale. If we are ever asked to recommend a good Estate Agent, our answer will be Robinsons. Thankyou.

Mr · 4 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Murray,What a brilliant review!!Thank you so much for your very positive comments ref our Marton Office. Richard and his team will be delighted. Service is always at the top of our list for all our clients. Reviews are a great way to gauge whether we are meeting those service stanards.Thank you for taking time to post your review. We do appreciated it very much.Reagrds.Simon Wright.Director.

5/5

Trustpilot

Fabulous from start to finish.

Robinsons have been fabulous from start to finish. The valuation of our property was researched and well informed, the photos were of a very high standard and the team answered any questions we had whenever we called. We were put on the market promptly and we sold our house quickly. In the office, they were very patient answering all of our questions as it was our first time in a chain. I've compared our experience to those of friends who used other estate agents and I genuinely felt that Robinsons were superior in every way, and at a very reasonable cost.

Heather · 4 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Heather,What a great review!!Thank you so much for taking the time to write your review. it really does boost the team when they get recognition for a job well done. I shall pass on your good wishes to the team at Hartlepool. They will all be delighted.Regards.Simon Wright.Director.

4/5

Trustpilot

Top marks

Top marks. Very happy. Only thing id say is putting up sold sign and taking off the market before sale is fully agreed as buyers could still of pulled out at any time. Many thanks.

Mr · 3 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Owens,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons’s were very informative and…

Robinsons’s were very informative and friendly, would highly recommend.

Mr · 3 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Ralton,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

A very positive experience

Helpful and efficient, with feedback given on a regular basis. Maintained a steady stream of viewers, leading to a number of offers and ultimately, a buyer.Also dealt with the sale, to us, of another house, arranging additional visits as required. All in all, a very positive experience.

Mr · 2 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Shilton,Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons are leading the way!

After an awful experience with a previous agent, Robinsons were a breath of fresh air. Really lovely to deal with and efficient in their service provided.

Jade · 2 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JadeGreat review!! Thank you so much for your positive comment and 5 stars. All at our Durham Letting Office will be delighted. Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

We recently bought a house that was on…

We recently bought a house that was on the market via Robinsons in Marton, Middlesbrough. We found Becky the Estate Agent to be very swift and helpful with responses to questions and queries. We would recommend Robinsons.

Chlo · 2 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Chlo FloThank you so much for your review and 5 stars. It is much appreciated.Becky and all the team at Middlesbrough will be thrilled.Regards.Simon WrightDirector.

5/5

Trustpilot

All the team were extremely helpful…

All the team were extremely helpful from beginning to end.Alex went above and beyond to help facilitate this sale given that we were having to do it remotely due to the current circumstances. We can't thank him enough.

Georgie · 1 December 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Georgie,Thank you so much for your review and 5 stars. It is much appreciated.Alex and his team at Crook will be thrilled.Regards.Simon Wright.Director.

5/5

Trustpilot

A 5 star company and service

From start to completion Robinson’s Estate Agents were brilliant, they kept us informed and up to date with any developments. The staff were friendly but not overly familiar which is what you would expect from a very professional company. I would not hesitate to recommend them to anyone thinking of selling or who just want a valuation.

Mrs · 30 November 2020 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Barfoot,Lovely review!!Thank you so much. The Darlington team will be thrilled. I shall pass on your good wishes to them all.Thanks for posting your review, it really does make a difference.Regards.Simon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 390.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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