Trusted Agent profile

Verified

Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,206 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,206 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

300

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,773

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Happy Customers

The Crook team were very helpful and often went out of their way to make sure that Tina and I were aware of what was happening. By e-mail or text or face to face as both of us are deaf. Considering how long it took to complete the sale. Well done to them for their patience.

Ian · 12 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Ian and Tina,Thank you so much for your review and 5 stars ref our Crook Office. All the team there will be thrilled with your positive comments.Regards.Simon Wright.Director.

5/5

Trustpilot

Absolutely fantastic service

Absolutely fantastic service. Friendly staff who were always able to answer any queries that I had and always got back to me with information straight away. My house sale went very smoothly thanks to the Crook branch of Robinson’s. Highly recommend.

Adam · 11 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Adam,Great review!!Thank you so much for your positive comments ref our Crook branch. The staff will be delighted.Regards.Simon Wright.Director.

5/5

Trustpilot

5 stars and more !

After accidentally locking ourselves out on a Sunday in lockdown AND the coldest snowy day of the year, we were stuck with nowhere to go and had to book into a hotel. Robinsons was closed however I tried to reach the lovely staff as a last option not expecting anyone to reply as it was their day of rest. Luckily a few hours later we got a call from manager Ryan to come and pick our spare keys up. We are so grateful, Robinsons went beyond customer care especially given they were not open ! We were so happy to be home and definitely learnt our lesson about locking ourselves out the house ! Thank you Robinsons 5 star service and thank you for how much you care about your customers !! Megan x

Megan · 8 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Megan.What a brilliant review!!This is the level of service we are striving to achieve at all our offices.Ryan and his team are making a massive difference at our Sedgefield Office. I shall pass on your good wishes to him and the team.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic!!

I would like to thank all the staff at Robinsons Bishop Auckland branch for their professional services with selling our property. 100% commitment through a very difficult time in all our lives. Would definitely recommend.

Dale · 8 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Dale,Thank you so much for your review and 5 stars ref our Bishop Auckland Office. Sam and his team will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.

3/5

Trustpilot

Purchased through Robinsons

Purchased through Robinsons but wouldn’t use again myself.

Mrs · 6 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs LThank you for your review. I am sorry that your experience was not as good as we would have hoped for. We do take all reviews very seriously so when the feedback isn't as good as we strive for we try that bit harder next time.Thank you again for your feedback.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic service

The staff at Robinson's Sedgefield have been fantastic! Keeping us informed all the way through the process, and putting our minds at ease with everything. I would like to say a special thank you to Sharon, without your knowledge and support it would have been a totally different experience, amazing lady! I cannot recommend this branch enough.

Amanda · 6 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Amanda,Thank you so much for this lovely review and 5 stars ref our Sedgefield Office. Sharon and all the team there will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.

5/5

Trustpilot

Service from Robinsons was first class

Service from Robinsons was first class! Louis the branch manager produced perfect images and virtual tour which certainly helped us get the most interest and best price. From the moment we met we knew we were in safe hands. He is backed up by a team that were so enthusiastic every time we called them, nothing was ever too much trouble. Highly recommend!!

John · 5 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JohnGreat to hear that the service from Louis and his team at Darlington was first class. Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent Team

All of the Robinsons staff I dealt with from initial enquiry call to dealings with my buyers were all very professional, personable and very helpful. Would recommend without question

GS · 4 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi GS,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Very good and understanding staff they…

Very good and understanding staff they kept in touch which was very important

Terry · 3 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TerryThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Very helpful

Staff was very helpful and accommodating

Gerry · 3 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Gerry,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent After Sales Service

We have just completed on the sale of our house and I would highly recommend the Team at the Robinson’s Darlington Branch to handle your sale. Like many people, I had deliberated between going with an online Estate Agent at a cheaper rate or going with an established local high street Estate Agent. I am so pleased I chose the latter. The Sales Team were easy to contact, quick to reply and everyone was familiar with our home to handle sales enquiries. However, the real value of going with them was the after sales service. Our sale was in a chain and numerous issues arose in the 3 months following us accepting our offer. Joy Cruddas, from the After Sales Team, was exceptional in keeping us up to date, looking into the issues which were delaying things and spoke on numerous occasions to the other parties in the chain on our behalf. I had expected that it would be the solicitor who would progress the sale to completion but in fact it was Robinsons who continued to push the sale. I know friends who have gone with the cheaper online Estate agents who have told me that this was not the case for them and that they were left to do this part of the sales themselves. I would not have liked to have navigated the issues which delayed and complicated our sale on my own. I would highly recommend.

A · 1 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi A Smith,What an amazing review!! Thank you so much for taking time to post this very positive review.We are living in such difficult times at the moment and are trying hard to deliver quality service to all our clients. The team at Darlington including Joy are a credit to Robinsons. As you mention in your review there is always a choice betwenn a Traditional agent with a long standing track record of selling property versus the modern "online agent" with a cut price and almost "DIY"We continue to value our clients and strive for the best possible service at a sensible fee level.Big thanks again for sharing your experience.Regards.Simon Wright.Director.

5/5

Trustpilot

The staff were always friendly they…

The staff were always friendly they were met with all kids being thrown at them with the sale of a property but they always kept me up to date and were very helpful in a hard time

Lindsey · 1 February 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi LindseyThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Super service from Sedgefield team

As always a super service from Jade, Sharon and Ryan in finding a tenant for our rental property. Good to have the team fielding the queries, updating web-site and carrying out viewings in a professional and friendly manner.

Elizabeth · 30 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Elizabeth,Thank you so much for your positive review ref our Sedgefield Office. The team there will be delighted. i shall pass on your good wishes to them.Regards.Simon Wright.Director.

5/5

Trustpilot

The best in the business

After my property remained on the market unsold with another agent for numerous months, I contacted Robinsons in Sedgefield. Ryan visited my home, took photos and created a very professional virtual tour and floor plan. Within 2 weeks my property was sold. I was updated weekly by Sharon and Jade who have been fabulous all along and always been on hand when I’ve needed help or advice. If I could give this team 100 stars I would. The best I have ever dealt with. Thank you Robinsons Sedgefield, you made what was initially a difficult experience M Swan

Mrs · 29 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Swan.Thank you so much for this excellent review!!It is lovely to hear that the team at Sedgefield continue to provide a first class service to all their clients. I shall pass on your very good wishes to them all.Thanks again for posting this positive review.Regards.Simon Wright.Director.

5/5

Trustpilot

Victoria at Robinsons Ingelby Barwick provided an excellent service

Thank you Victoria at Robinsons Ingelby Barwick for the professional service you have provided when selling our house in Ingelby. Victoria always kept me updated on the progress as well as the numerous calls to ensure the sale went as as smooth as possible. Thank you so much for your excellent customer service skills.

A · 27 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi A Atkin,Brillinat review! Thank you so much. It is great to hear that the service was of a high standard and i know Victoria will be delighted with your comments. I shall pass on your good wishes to her.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

We were more than happy with the…

We were more than happy with the service we received from all members of staff. From the first time we spoke to Victoria and Chris we felt confident that our sale and purchase would be stress free. Victoria continually kept us informed of proceedings and expressed interest in our well being during this time. I have already recommended Robinson’s to others and will continue to do so. Thank you for all your help and support.

Colin · 27 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Colin,This is a great review!!!Thank you so much for your positive comments ref to our Ingleby Barwick Office. It is great to hear the service from the team especially from Victoria was of a high standard. Thank you also for recommending us to others.Regards.Simon Wright.Director.

5/5

Trustpilot

We decided to use robinsons as they…

We decided to use robinsons as they appear to be very knowledgeable about the local area, from day 1 when we enquired to now we have had 1st class service from everyone involved, and I would not hesitate in recommending them

Dave · 27 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Dave SThank you so much for your review and 5 stars. It is much aprreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Good service..

Good service... Though need to check spelling of client's name :)

Colin · 26 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Colin McThank you so much for your review and 5 stars. it is much appreciated.Sorry for the incorrect spelling of your name.Regards.Simon Wright.Director.

5/5

Trustpilot

Absolutely love the team at the…

Absolutely love the team at the Sedgefield office! Nothing is EVER too much trouble for them. They go the extra mile and are always so helpful and friendly. Highly recommended estate agents. Recently bought a development property in Sedgefield and the process was so smooth and easy. They always keep in touch and they are lovely people. What a perfect team! Well done.

Ryan · 26 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Ryan,Brilliant review!! Thank you so much.The Sedgefield team will be thrilled with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.

4/5

Trustpilot

Great communication friendly and…

Great communication friendly and helpful staff. Would recommend

Brenda · 26 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Brenda,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons Sedgefield are ‘simply the best’!

Robinsons Sedgefield are the friendliest and most helpful estate agents I’ve ever dealt with. The whole process of buying a property was so hassle free which is exactly what you need. Communicating with us along the way, responding to any queries promptly and generally such an easy transaction. When we resell the property we have purchased from Robinsons, we will 100% be asking them to sell it for us too! I would highly recommend Ryan, Sharon and Jade from the Sedgefield office. First class 🌟

Madeleine · 26 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Madeleine,This is a great review!! Thank you so much for your positive comments ref our Sedgefiled Office. Ryan and his team will be "over the moon". Service is at the top of our agenda and i am delighted your experience was a good one. i shall pass on your good wishes to the Sedgefield team.Regards.Simon Wright.Director.

5/5

Trustpilot

Joy was brilliant to work with

Joy was brilliant to work with. Really happy to be moved! House is amazing

Phillip · 25 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PhillipThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic customer service!

Fantastic customer service and communication throughout the whole process. Sally Newman was excellent!

Ts · 25 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TSThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

An Estate Agent you can actually trust

We have recently had dealings with both the letting and sales sides of Robinson’s. They have been efficient, professional and friendly. They are competitively priced and realistic in their valuations, unlike other estate agents in the local area. Nothing is too much trouble for the staff and when dealing with the letting team they promptly addressed any issues raised by the tenant to reduce the stress of letting. I have had dealings with a number of other estate agents in the local area and feel that Robinson’s is without doubt the best and would have no hesitation in recommending them to family and friends. When selling our property they went the extra mile to ensure the marketing was first class and our property sold on the first viewing for the price they had anticipated. If you want a stress free,professional, high quality service then go to them.

Robert · 23 January 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi RobertThank you so much for your excellent review. It is great to hear your experience has been so positive . We do take all our reviews very seriously and appreciate the time you have taken to write about your experience. Thank you once again.Regards.Simon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 390.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent