Trusted Agent profile
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★★★★★
2,206 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,206 reviews on four platforms, rated 4.7 out of 5 overall.
300
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFriendly and courteous staff
Friendly and courteous staff who are always happy to help. I have dealt with staff from Robinsons Stockton who always get back to me and offer advice/guidance in relation to the property market. Thanks again :)
Hi Adam,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat friendly service from Joy and…
Great friendly service from Joy and Sally, always quick to give feedback and kept us informed on a regular basis. Would definitely recommend Robinsons Estate Agents.
Hi Mr and Mrs Hind,Thank you so much for your review and very positive comments ref our Darlington Office. Joy and Sally and all the team will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotHelpful,friendly and professional.
Helpful,friendly and professional.Particular thanks to Sharon for her help and patience
Hi Andrew,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon
5/5
TrustpilotExcellent team at Robinson’s
Thank you all ...great service very helpful with difficult house purchase many many thanks especially to Becky for going the extra mile Thank you again to a great team Shirley Selby
Hi Shirley,Thank you so much for your review and 5 stars. Becky and all the team at Middlesbrough will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
4/5
TrustpilotVery helpful
Very helpful, polite and professional staff. The photographs of our property were excellent and showcased it really well. We think this helped us get lots of early viewings and a quick sale. Many thanks.
Hi Helen,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilotland sale
very helpful with all enquiries would highly recommend angela was very helpful thankyou
Hi Tanya,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotMortgage purchase
The whole process has been great and smoothly. Thanks to Mandy for her outstanding service, much appreciated and highly recommend Robinson’s estate.
Hi Silas,Thank you so much for your review and 5 stars. Mandy and all the team at Spennymoor will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons Sedgefield
Robinsons Sedgefield - just purchased our new bungalow through Robinsons. Very friendly and efficient service from Jade, Sharron and Ryan. A joy to deal with. Nothing was too much trouble for them. Would highly recommend. A particular big thank you to Ryan who put up with all our questions and visits.
Hi Maureen,Great review!! Thank you so much. Ryan and his team at Sedgefield will be delighted. It does mean so much to hear that you have been pleased with the service you received. i shall pass on you good wishes to them all.RegardsSimon Wright.Director.
5/5
TrustpilotMy sale was not straight forward but…
My sale was not straight forward but Joy was so understanding and helpful thank you
Hi Karena,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat Estate Agents!!
We have sold two properties with Robinsons Hartlepool branch and the service was very professional, helpful and friendly. We would recommend Robinsons Hartlepool to anybody interested in selling their property.Great experience! Many thanks to everybody!!Thomas and Gabriela Wright
Hi Thomas and Gabriela,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotWhat can I say 👍🏽
What can I say; just that Ryan,Sharon & Jade at the Sedgfield branch did a fantastic job on selling our property, it was quick,efficient and very professional. I knew I could completely trust their experience and knowledge and I would highly recommend them without hesitation!!Thanks again guys Mary Johnson
Hi MaryGreat review!! Thank you so much. All the team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotAll the employers were very helpful and…
All the employers were very helpful and friendly throughout the selling of my property
Hi Trevor,Thank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector
5/5
TrustpilotTHE BEST estate agent for sales in Ingleby Barwick !
THE best estate agent to use if you're selling a property in Ingleby Barwick !! Superb in every way. The initial appraisal by Chris, the manager, was thorough, realistic and the photos and brochure were excellent and the setting up viewings was handled professionally. Once we had agreed a buyer, the process of helping us along the road to completion was done expertly by Victoria , our Sales Negotiator,who went above and beyond in liaising with our buyers and solicitor in order to speed up the sale of our property. We can HIGHLY RECOMMEND .
Hi Alison,What a great review!!Thank you so much for your very positive comments ref our Ingleby Barwick Office. All the team will be "over the moon" that you have been pleased with the service you have received. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotFast service a lot better customer…
Fast service a lot better customer service than others
Hi Shannon,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. The whole process has only been 6 weeks from house viewing to house completion, to add to this it was during Christmas/ New year and in lockdown.Really appreciate all of your help and advice along the way, special thanks to Lindsey who has been swift with responses / calls during the whole process which has been really helpful in moving the whole process along so smoothly.
Hi Amy,Great review! Thank you so much for your very positive comments ref our Stockton Office. All the team including Lindsey will be delighted that you have been more than satisfied with the service. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons-great,professional and friendly agency!
Special THANK YOU to Michael from a very happy customer :) I bought my house from Robinsons Agency without any problems. From the beggining to the end of our cooperation very professional and friendly customer service. Highly recommend!
Hi Beata.Thank you so much for your review and 5 stars. It is much appreciated. I shall thank Michael and his team for their professional and friendly service.Regards.Simon Wright.Director.
5/5
GoogleThank you Robinsons for assisting me with the sale of my first residential property in Dunstable. Being a first time seller I was unsure on what I was allowed to do, what the process was and where to go if I had any problems. I will be selling my next property with you guys again. Thank you.
First purchase Peterson can always be very daunting, I'm really pleased we made the process an easy one... look forward to seeing you again for your next one!
5/5
GoogleVery good estate agent. We sold our house with Mark and very helpful. Thank you Robinsons.
Many thanks Markus, we appreciate there are many agents to choose from and thank you for choosing Robinsons.
5/5
GoogleMichael in Lettings is helpful for my property I move into 2 weeks ago. It is great house and I want to say thank you to Michael.
Michael says thank you too Agusto... we are proud to have such good tenants and pleased you like your new home.
5/5
GoogleFriendly and helpful team, i have let a few of my properties through Robinson’s now and have felt that the team have helped me in all aspects of letting a property in this uncertain time. Although they are very busy at this time of the year, my calls are always returned which is something I cannot fault. I’d recommend Robinson’s, definitely.
Marline you were truly a pleasure to wok with... keep the recommendations comming, very much appreciated.
5/5
TrustpilotVery helpful and cheerful
Very helpful and cheerful. Good communication, keeping us up to date throughout the process.
Hi Mr and Mrs Vincent,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons dealt with a house purchase
Robinsons dealt with a house purchase for me. They were very reliable. Always got back to me with questions and on the completion date they rang me and made my experience so enjoyable. Would recommend to anyone. Thank you
Hi Tracy,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotReally helpful could not do enough for…
Really helpful could not do enough for you and very friendly would highly recommend
Hi Mr and Mrs Appleton,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very friendly, done everything they could to help with my house purchase
Hi Caroline,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 390.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
