Trusted Agent profile
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★★★★★
2,206 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,206 reviews on four platforms, rated 4.7 out of 5 overall.
300
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotNew Home
Recently bought our new home through Robinsons (Ingleby Barwick) and would definitely recommend - Victoria was great, kept us fully updated throughout and always either readily available, or quick to return calls, emails etc.
Hi AndyThank you so much for your review and 5 stars. It is much appreciated. I shall pass on your good wishes to Victoria at our Ingleby Barwick Office who looked after you.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotFriendly, helpful and efficient
We purchased out current house through the Sedgefield branch of Robinsons Estate Agent. From start to finish the staff were efficient, friendly and helpful. Sharon and Jade in particular kept us cool and calm through what we found a stressful process, all staff seemed to have full understanding of our situation so it didn't matter who we spoke to when we rang our questions were answered fully. I wouldn't hesitate to recommend them to friends and family and use them again in the future. Thank you to the Team
Hi KBThis is a great review!! Thank you so much for your positive commetns ref our team at Sedgefield. I shall pass your good wishes onto Sharon and Jade who will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotVery professional team
Excellent service from beginning to end. The valuation was perfect and the photos were very professional.The whole team in Darlington are friendly and professional. Would highly recommend.
Hi Rebecca,Thank you so much for your review and 5 stars.It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotI purchased my first house through…
I purchased my first house through Robinsons. Elaine who dealt with me couldn't be more helpful she was always cheery and upbeat on the phone and giving me regular up dates throughout the process. I would definitely recommend using Robinsons Estate Agents.
Hi Mr Jones,Thank you so much for your review and 5 stars. Elaine and all the team at Middlesbrough will be thrilled with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service from start to…
Excellent service from start to finish.elaine always kept us up to date with everything and is a credit to the company. Wouls highly recommended robinsons to anyone
Hi David,Thank you so much for your review and 5 stars ref our Middlesbrough Office. Elaine and all the team will be thrilled. I will pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful and efficient staff.
Rating only, no written review.
Hi Messrs Foster,Thank you for your review and 5 stars. It is much appreciated. Regards.Simon Wright.Director.
5/5
Trustpilotrobinsons sedgefield
writing this review on behalf of my elderly mother who has recently sold a house through yourselves, Sedgefield branch. My mother has been displaying the earliest signs of dementia an the team have honestly gone above and beyond to advertise and sell my childhood home. Ryan McKenna came out straight away and got the property up and running, marketed to a great standard. A buyer was found quite quickly and shown around by Ryan also. The sale was dealt with from start to finish by Jade and Sharon, who are both extremely helpful and friendly. Thankyou Robinsons for being so easy to deal with and understanding through this tough time.
Hi Elizabeth,Thank you so much for your positive review ref our Sedgefiled Office. It is great to hear that Ryan and his team went above and beyond to offer a first class service to you.I shall pass on your good wishes to them.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons estate agents were first…class
Robinsons estate agents were first class for service and communication they gave a very realistic valuation of our property and the advertising and pictures were excellent they come highly recommended from us.
Hi Ray,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHighly recommended
Very professional
Hi Dr HosniThank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGood communication
Good communication, friendly service and very helpful staff.
Hi Peter.Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful
Very helpful. And very professional. I will use them if I ever sell my property. Many thanks
Hi Peter.Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotSasha was very helpful and on hand to…
Sasha was very helpful and on hand to answer questions and queries
Hi MattThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Trustpilothouse purchase
they went the extra mile to get information when needed in some not so good times was not always easy thank you
Hi Mr MallabyThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotCan highly recommend
Very impressed right from the start, from the house been valued. The staff know their job. Keeping you up to date with every aspect of the house viewings, feedback. No chasing them for updates etc. very polite, friendly staff.The lady that takes over when the house is sold is excellent, again very informative and knows her job, no hassle what so ever.
Hi Miss Atkinson.Great review!!Thank you so much for your positive commetns ref our Darlington Office. All the staff will be delighted with your review.Regards.Simon Wright.Director.
5/5
TrustpilotSuperb service
Sold our house via Robinsons. They did a great promotional video which was included in the service charge and the house sold in no time. They kept us in the loop way better than the solicitors did. Easy to get hold of. A separate huge thank you to Joy Cruddas for all the help with navigating the process.Hoping not to need their services at least for a while - moving house is such a stress! - but will strongly recommend to anyone considering a house move. Five star service.
Hi Mrs Orlova,Thank you so much for your positive review and 5 stars. All the staff at our Darlington Office will be thrilled. You mention Joy in your review and i will personally thank her on your behalf.Regards.Simon Wright.Director.
4/5
TrustpilotHouse purchase
Was kept upto date with purchase was good all round service
Hi Miss Osbourne,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service from Robinson’s sales…
Excellent service from Robinson’s sales team, from the valuation to accepting an offer, through to completion. I would highly recommend Robinson’s if you are looking to sell your property.
Hi Ms Stubbs,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotAll the team were very helpful !!
All the team were very helpful, in particular Becky. The process wasn’t straight forward but I was kept up to date on a regular basis until completion. All moved now !! Thank you.
Hi Mrs Taylor,Thank you so much for your review and very positive comments ref our Middlesbrough Office. Becky and all the team will be delighted.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Kept in contact throughout the process and made the sale really easy.
Hi Dale,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRental review
I’ve used Robinson’s Sedgefield for my two rental properties that I have been in. Each time I have been through the process jade and Sharon have been fantastic explaining the steps each step of the way. So friendly and helpful. Always respond to my emails within a timely manner. We also love our nee home! Thanks so much girls!
Hi SophieThank you so much for your review and 5 stars. The whole team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotAmazing Service
Amazing Service from the Sedgefield Branch, with Sharon and Ryan exceeding our expectations.From finding us the perfect property, guiding us through the purchase and always being on hand with friendly advice. Very professional and encouraging throughout.
Hi GarryGreat review!!Thank you so much for your very positive comments ref our Sedgefield office. Sharon and Ryan ands all the team will be over the moon. It is always lovely to receive praise for a job well done. I shall pass on your good wishes to the team.Regards.Simon Wright.Director.
5/5
TrustpilotAlways very helpful and obliging
Always very helpful and obliging. Eased us through the purchase.
Hi Mr Brown,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotBest staff ever …
Really friendly staff and always they’re trying to help everyone Thank you
Hi Samah,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotAfter a real hectic house move
After a real hectic house move with so many problems we can’t thank Robinson staff enough. Elainehelped us, kept us informed all the way through. Richard was there to help also he sort the situation out into the late evening on night before we moved. All the staff at. Robinsons went way beyond what they needed to do. So thanks to them allRegards Jan &. Barry
Hi Jan,This is a lovely review and great to hear you were pleased with all the efforts Elaine, Richard and all the team at Middlesbrough have given you. They are a great team and i shall pass on your good wishes to them all.Thank you again for posting your review.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 390.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
