5/5
Rating only, no written review.
Agent replied · 24 August 2024
Thank you very much 👍🏼 …

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★★★★★
2,206 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,206 reviews on four platforms, rated 4.7 out of 5 overall.
300
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you very much 👍🏼 …
4/5
Rating only, no written review.
Hi Linda Thank you so much for your 4 stars. It is much appreciated Regards. Simon Wright. Director.
1/5
Rating only, no written review.
Hi Joan Thank you for your review. At Robinsons we do take seriously every review we receive. In this case you have given us a 1 star however as you have not expanded on the reasons why i can not respond as i would normally do. If you do wish to contact me you can do so on simonwright@robinsonsdarlington.co.uk. Regards. Simon Wright. Director.
5/5
Very impressed
After a considerable time using other local agents to sell my home and no offers, I handed my property to Robinsons in Durham. Their manager Keith, Sales team Stacey, Anne and Julie and basically everyone in branch really went over and above their duties to work with me and facilitate my sale. Every aspect of their service from A to Z was meticulous and really can't be faulted at all. Their Rental team again were amazing from start to finish especially Bethany. I can't thank them enough. Would highly recommend.
Hi Jonathan,This is a great review!! Thank you so much for your very positive comments ref our Durham Sales and Lettings Branch. Keith and his team will be over the moon that you had a good experience.Thanks again for sharing.Regards.Simon Wright.Director.
5/5
Brilliant customer service from start…
Brilliant customer service from start to finish. The team at spennymoor branch were excellent, especially Mandy dealing with our sale. The chain became quite complicated three months in and she did everything she possibly could, going above and beyond at times to keep us informed, responding within minutes and very polite, knowledgeable and professional. Without her we would have given up hope and probably not completed!! Will definitely recommend robinsons to others.
Hi DerekThank you so much for this review. It is lovely to hear the service was of a high standard at the Spennymoor Office. Mandy is a true professional and is a credit to Robinsons. It has been a challenging time over the last year to get property to completion so i am delighted that all went well in your case.Regards.Simon Wright.Director.
5/5
We found Robinson to be helpful and…
We found Robinson to be helpful and available at any time to answer quiries.Making a difficult process as painless as possible.
Hi Peter,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
We recently purchased a property using…
We recently purchased a property using Robinsons and received great service from start to finish. They kept us informed all the way through. Would recommend.
Hi Lynn,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
1/5
Still unresolved.
Hi Simon,As you might be able to tell from this review and my previous review, the issue has clearly not been dealt with.And now you are stating something that hasn't actually taken place.The review you most recently replied to does state that the situation remains unresolved, if you had read it. As I'm sure others have.
Hi Dzintra,This matter is now closed. I have taken steps through Trustpilot to have your continuous posting of reviews blocked.RegardsSimon Wright.Director.
5/5
I would like to thank all the staff at…
I would like to thank all the staff at Robinsons in Sedgefield for the fantastic job they did in selling my home . Ryan,Sharon and Jade couldn’t do enough for me, nothing was a bother to them. They are so friendly I would highly recommend them.Thank you again Margaret McMain
Hi Margaret.Thank you so much for your review and 5 stars ref our Sedgefield Office. Ryan and his team will be delighted with your positive comments. It is always great to hear that the service was of a high standard.Regards.Simon Wright.Director.
5/5
Fantastic experience
Robinsons Sedgefield have been fantastic with my purchase - in particular Jade Carrington who has gone above and beyond throughout the whole process. As a first time buyer I am really grateful for her support and knowledge and would recommend to anybody else with their first purchase too! Manager Ryan McKenna has been great too - really friendly and accommodating.
Hi JessGreat review! Thank you.It is always lovely to hear that the service levels are high throughout Robinsons. Jade is a credit to Robinsons and i shall thank her on your behalf.Thanks again for your review and 5 stars.Regards.Simon Wright.Director.
5/5
A professional company yet easy to deal…
A professional company yet easy to deal with, always dealing with any queries speedily. I would recommend to anyone.
Hi Alan,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Reliable and consistent service with great communication
Alex and the team at Robinsons Crook office gave us a reliable and consistent service and provided us with great communication to keep us informed from start to finish of our prolonged house sale process.
Hi NEThank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
Landlords
Really good experience and customer service I have two properties rented by Robinson
Hi Tamer,Thank you for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Excellent from beginning to end
Excellent from beginning to end. Staff were very pleasant and extremely helpful. Alex Riley, the manager of the Crook Branch, was very knowledgeable, personable, and very supportive. I can not fault the service at all. The fees were also very reasonable.
Hi LindaThank you so much for your review and 5 stars. Alex and his team at Crook will be delighted with your positive comments. I shall pass on your good wishes to him.Regards.Simon Wright.Director.
5/5
Great service
Great service, communication and helpful staff, would highly recommend.
Hi Mrs Mathwin,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
A perfect choice
A perfect choice. Kept us informed every step of the way. Shame about buyers solicitors! So rude but Robinsons came out on top. Sincere thanks to the crook team
Hi Mrs Warke,Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
Excellent service as always
Excellent service as always nothing is to much trouble
Hi Albert,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
We could not fault the Professionalism and help we received from the team at Robinson's.
Darren, thank you very much for the review its very much appreciated...
5/5
I used Robinsons to sell my flat in dunstable. They were actually the second agent i tried the first being urban and rural who i thought were useless. Robinsons are a small independent team. Mark and michael are excellent. They both went above and beyond what you would expect of an estate agent. From printing off and dropping round paperwork from my solicitor to sign during lockdown, even to this day mark drops my mail from my old property here to my new property and i exchanged 10 days ago. I couldnt rate them more highly. Proper service. Thanks very much guys
Andrew, thanks so much for reviewing us. We're seriously chuffed that you feel like this and have enjoyed working with us!
1/5
Had very bad experience with them. I called them regarding a property and they said they’d call back. They never did. It’s been 2 weeks now. I’ve also been calling them again and again but never pick up 😡😡😡😡😡 …
Zaineb, I can only apologise, however we do have a telephone overflow service that redirects to an outsourced company, upon investigation we have no record of your communication. Appreciate this may be frustrating but I would welcome your call to see if we can resolve.
5/5
Excellent service and follow up
Excellent service and follow up. Will definitely use their services again.
Hi Emma,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Pure Joy ;)
Robinsons Darlington dealt with my purchase of a house at Newton Aycliffe.Each time I called them - they answered the phone.Each time they said they'd get back to me - they did.The staff were professional and reliable, with a strong outward confidence and maturity that instilled trust and assurance in me throughout a long and complicated purchase.On an individual basis, I dealt mostly with a lady called Joy. I'm not sure I have the vocabulary to explain how truly brilliant she is at her job. If I owned a company, I'd want Joy heading up my team. She is the consummate professional and one of the most tenacious people I have ever encountered. Her ability to track down and report back information would shame a Fleet Street reporter.If Joy is representative of the other staff at Robinsons then every other estate agent in the North-East should be quaking in their boots and wondering how they can step up to the mark.Does she bring in huge sales? I've no idea. Does she make an excellent cup of tea? You're guess is as good as mine. Does she sing like an angel at the Christmas Karaoke? Perhaps! On these things I have no idea, but I'll tell you what I know for sure. She provides the level of service that we all hope to receive, but rarely get. She does the job that ALL estate agents should do, and she does it exceptionally well.It may sound like I'm making a little too much noise, but in this day and age it is rare to find anyone or any business that actually gives a service you feel impressed by, so when it happens, I like to make some noise.It's easier to get a round of drinks from me than it is to get five Stars, so those first four stars are for Robinsons, but that fifth one, that very top one, is exclusively for Joy because she earned it.Thanks Robinsons!Thanks Joy :)
Hi Antony,What a fabulous review!!Thank you so much for taking the time and trouble to write about your experience with Robinsons.We are most definitely blessed by have such dedicated staff and joy is one of them. She will be thrilled with your positive comments. i shall thank her on your behalf.Regards.Simon Wright.Director.
5/5
Fantastic team
Fantastic team, viewings provided at convenient times. Ryan was always knowledgeable about the house and location. Friendly reliable, the buying process ran smoothly with regular updates from both the estate agents and recommended solicitors. Would highly recommend.
Hi Ms Jones,Thank you so much for your review and 5 stars ref our Sedgefield Office..Ryan and his team will be delighted with your positive comments.Thanks again.Regards.Simon Wright.Director.
5/5
Really helpful staff and were prompt…
Really helpful staff and were prompt with communication.
Hi Mr and Mrs Clark,Thank you for review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 390.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.