5/5
Great service
Great service, good value 👍
Agent replied · 16 June 2024
Hi JeffThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

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★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great service
Great service, good value 👍
Hi JeffThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Buying and letting
Ryan, Jade and Sharon in the Sedgefield Branch have been just what you need - efficient, prompt, polite and friendly, helpful, fair, open, good at communicating, proposing ways forward without pressure... It has been a pleasant and straightforward experience (bearing out previous experiences with Sam and others in this branch) and I'd definitely get in touch with them in future.
Hi CranberryThank you so much for your review and 5 stars ref our Sedgefield office. Ryan and his team will be "over the moon" with your positive comments.Thanks again for posting your review.Regards.Simon Wright.Director.
5/5
Brilliant service
Brilliant service, fantastic communications, made the whole process of house sale painless!Thanks to all the team at the Darlington office.
Hi Paul.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Regular and honest communication
Regular and honest communication. Always friendly and helpful.
Hi Denice,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Fantastic in every way.
We sold our property through robinsons, the service has been outstanding. We have dealt with many members of the team however the main one being Gill Palmer who has been amazing, she's helped out all the way through and has been an absolute pleasure to work with, cant fault the service at all, extremely friendly, very professional and one of the very few parts of the sale that was smooth, easy and a pleasure to be part of.Terry also needs a special mention he was absolutly amazing from finding us a mortgage to saving our sale 2 days before we were due to move and doing everything he possible could to fix an issue caused by a third party. Terry was recommended to me by multiple people and deserves every single one of the recommendations.100% would recommend both robinsons and Terry.
Hi Adrienne.This is a lovely review and i am sure both Terry and Gill will be "over the moon " with your very positive comments. I shall pass on your good wishes to them both. Thank you for sharing your experience .Regards.Simon Wright.Director.
5/5
Absolutely fantastic!!!
Absolutely fantastic!!! Special thank you to Joy, she is amazing and was the only person who constantly kept us up to date throughout, or who made sure we had what we needed or understood any process. She even came out to the car just to give us our new house keys. She will go to lengths to make sure customers are truly happy. She is an asset to the company and we wouldn’t hesitate to use the company again if we got Joy!!!
Hi Mr Atkinson,What a great review!!Thank you so much for your positive comments. Joy and all the team at Darlington will be delighted. I shall pass on your good wishes to her.Regards.Simon Wright.Director.
5/5
Elaine (Marton) - Brilliant
Elaine (Marton, Middlesbrough) went above and beyond to help us with purchasing our dream home, constantly keeping us up to date with everything and helping chase down solicitors! Elaine was a pleasure to deal with, we couldn’t have asked for any more. Thank you so much.
Hi Liam and Charlotte.Thank you so much for your review and 5 stars. Elaine at our Middlesbrough branch will be delighted. I shall pass on your good wishes to her.Thanks again.Regards.Simon Wright.Director.
5/5
Simply the best
I cannot thank the team at Robinsons Sedgefield enough Ryan, Jade and Sharon. Excellent communication throughout my dealings with them.Went above and beyond for me Thanks guys
Hi D Harding.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
I took up a let through Robinsons…
I took up a let through Robinsons Ingleby Barwick, everything was sorted out with very little fuss. Donna is an asset to the office.
Hi Damian.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
The ladies in the office could not have…
The ladies in the office could not have been more helpful.
Hi Mr and Mrs Walker.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
I had excellent service and could not…
I had excellent service and could not ask for any more the whole team we’re brilliant especially Angela hodgson
Hi John.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
2/5
Your valuation of the property we…
Your valuation of the property we bought was greatly inflated, even in a booming market your estimation was 50k over the value given by the bank and estimators and resulted in unnecessary stress for both buyers and sellers.
Hi PhilThank you for your review. I am sorry you feel the valuation was over the market price. In a fast and rising market it is sometimes very difficult to get the price right on all occasions. We would never intentionally overvalue any property. Thank you again for your comments.Regards.Simon Wright.Director.
5/5
A stressful and emotional time made…
A stressful and emotional time made easier by the wonderful staff at Robinsons Crook .Kept me updated at regular intervals and weren't afraid to push solicitors when the need arose
Hi Helen.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
We have used Robinson’s in our previous…
We have used Robinson’s in our previous move so choose them again and found the very satisfactory
Hi Janette,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
Good comes and easy to deal with
Good comms and easy to deal with
Hi Ms Allan,Thank you so much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
First time buyer
First time buyer with no experience of purchasing a property. All the staff in the Darlington branch of Robinsons that I’ve had the pleasure of dealing with over the course of the purchase were amazing and incredibly helpful. Made what should have been a stressful first purchase a breeze. Thank you very much, especially Katherine who had found me the house that I went on to buy before it was even listed. 100% would recommend Robinsons, I will definitely use them if I ever move again.
Hi BenGreat review!! Thank you so much. All the team at Darlington including Kath will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.
5/5
Outstanding estate agent.
Absolutely brilliant estate agent and team at the Bishop Auckland branch. They’ve worked tirelessly on our behalf for eighteen months to sell our property and they did sell it a total of five times! Unfortunately they can’t help the unforeseen circumstances of the buyers being unable to proceed due to the current COVID situation & their changes in circumstances, but their hard work eventually paid off to completion. I would urge you to use Robinsons over any other estate agent in the area as we did try them, they didn’t do half the work and their attitude towards our property wasn’t favourable. Some other estate agents use outdated information and bias which doesn’t help the ever changing property market. Robinsons saw the true value of our property and knew the right buyer was out there, even going as far as never under valuing it or asking us to reduce the price. As a result the property sold for far higher than any other estate agents valuation. Trust Robinsons, because we will be using them again in the future.
Hi Richie,This is a great review!! Thank you so much for taking the time to post your experience. The team at Bishop Auckland will be delighted with your positive comments. They all try very hard to deliver a great service to all their clients.Regards.Simon Wright.Director.
5/5
A very professional company
A very professional company. Staff knowledgeable and helpful. Joy was a star in the last week, explained the processes and tried to keep me calm.Thank you.
Hi Elaine,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
Robinsons Letting Service
The Robinson’s team found a new tenantfor our apartment within 2weeks! All was completed efficiently. Many thanks to the team.
Hi Susan,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
1/5
Rating only, no written review.
We love stars Eliete, sadly we have no record of your name or how we didn't meet your expectations so please get back in contact and lets see if we can resolve your issue.
5/5
Rating only, no written review.
Raksha... we LOVE stars, especially all 5, thank you.
4/5
Rating only, no written review.
Very much appreciated Sudarshan for the 4 stars...
4/5
Rating only, no written review.
Many thanks Miles, more than happy with 4 stars and again thank you for taking the time to post.
1/5
I wouldn’t recommend renting your…
I wouldn’t recommend renting your property with this estate agents. I arranged to view a couple of houses and heard nothing back for a while and then eventually I was told there was potentially a slot to view a house so they asked me to propose an appropriate time and they would then confirm with me, they never confirmed the time so I presumed the viewing wouldn’t go ahead! To then get a call the next day asking how the viewing Went. It just doesn’t seem to be ran very efficiently.
Hi Cally TimothyThank you for your review. We do take very seriously every review we receive.Please can you let me know which property this refers to so i can investigate the matter.Thank you.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.