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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,200 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

294

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,773

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Great service

Great service, good value 👍

Jeff · 13 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi JeffThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Buying and letting

Ryan, Jade and Sharon in the Sedgefield Branch have been just what you need - efficient, prompt, polite and friendly, helpful, fair, open, good at communicating, proposing ways forward without pressure... It has been a pleasant and straightforward experience (bearing out previous experiences with Sam and others in this branch) and I'd definitely get in touch with them in future.

Cranberry · 12 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi CranberryThank you so much for your review and 5 stars ref our Sedgefield office. Ryan and his team will be "over the moon" with your positive comments.Thanks again for posting your review.Regards.Simon Wright.Director.

5/5

Trustpilot

Brilliant service

Brilliant service, fantastic communications, made the whole process of house sale painless!Thanks to all the team at the Darlington office.

Paul · 12 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Paul.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Regular and honest communication

Regular and honest communication. Always friendly and helpful.

Denice · 11 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Denice,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic in every way.

We sold our property through robinsons, the service has been outstanding. We have dealt with many members of the team however the main one being Gill Palmer who has been amazing, she's helped out all the way through and has been an absolute pleasure to work with, cant fault the service at all, extremely friendly, very professional and one of the very few parts of the sale that was smooth, easy and a pleasure to be part of.Terry also needs a special mention he was absolutly amazing from finding us a mortgage to saving our sale 2 days before we were due to move and doing everything he possible could to fix an issue caused by a third party. Terry was recommended to me by multiple people and deserves every single one of the recommendations.100% would recommend both robinsons and Terry.

Adrianne · 10 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Adrienne.This is a lovely review and i am sure both Terry and Gill will be "over the moon " with your very positive comments. I shall pass on your good wishes to them both. Thank you for sharing your experience .Regards.Simon Wright.Director.

5/5

Trustpilot

Absolutely fantastic!!!

Absolutely fantastic!!! Special thank you to Joy, she is amazing and was the only person who constantly kept us up to date throughout, or who made sure we had what we needed or understood any process. She even came out to the car just to give us our new house keys. She will go to lengths to make sure customers are truly happy. She is an asset to the company and we wouldn’t hesitate to use the company again if we got Joy!!!

Mr · 9 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Atkinson,What a great review!!Thank you so much for your positive comments. Joy and all the team at Darlington will be delighted. I shall pass on your good wishes to her.Regards.Simon Wright.Director.

5/5

Trustpilot

Elaine (Marton) - Brilliant

Elaine (Marton, Middlesbrough) went above and beyond to help us with purchasing our dream home, constantly keeping us up to date with everything and helping chase down solicitors! Elaine was a pleasure to deal with, we couldn’t have asked for any more. Thank you so much.

Liam · 9 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Liam and Charlotte.Thank you so much for your review and 5 stars. Elaine at our Middlesbrough branch will be delighted. I shall pass on your good wishes to her.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

Simply the best

I cannot thank the team at Robinsons Sedgefield enough Ryan, Jade and Sharon. Excellent communication throughout my dealings with them.Went above and beyond for me Thanks guys

D.Harding · 8 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi D Harding.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

I took up a let through Robinsons…

I took up a let through Robinsons Ingleby Barwick, everything was sorted out with very little fuss. Donna is an asset to the office.

Damian · 7 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Damian.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

The ladies in the office could not have…

The ladies in the office could not have been more helpful.

Mr · 7 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Walker.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

I had excellent service and could not…

I had excellent service and could not ask for any more the whole team we’re brilliant especially Angela hodgson

John · 7 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi John.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

2/5

Trustpilot

Your valuation of the property we…

Your valuation of the property we bought was greatly inflated, even in a booming market your estimation was 50k over the value given by the bank and estimators and resulted in unnecessary stress for both buyers and sellers.

Phil · 7 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PhilThank you for your review. I am sorry you feel the valuation was over the market price. In a fast and rising market it is sometimes very difficult to get the price right on all occasions. We would never intentionally overvalue any property. Thank you again for your comments.Regards.Simon Wright.Director.

5/5

Trustpilot

A stressful and emotional time made…

A stressful and emotional time made easier by the wonderful staff at Robinsons Crook .Kept me updated at regular intervals and weren't afraid to push solicitors when the need arose

Helen · 7 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Helen.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

4/5

Trustpilot

We have used Robinson’s in our previous…

We have used Robinson’s in our previous move so choose them again and found the very satisfactory

Janette · 6 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Janette,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Good comes and easy to deal with

Good comms and easy to deal with

Ms · 5 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Ms Allan,Thank you so much for your review and 5 stars. It is much appreciated.RegardsSimon Wright.Director.

5/5

Trustpilot

First time buyer

First time buyer with no experience of purchasing a property. All the staff in the Darlington branch of Robinsons that I’ve had the pleasure of dealing with over the course of the purchase were amazing and incredibly helpful. Made what should have been a stressful first purchase a breeze. Thank you very much, especially Katherine who had found me the house that I went on to buy before it was even listed. 100% would recommend Robinsons, I will definitely use them if I ever move again.

Ben · 5 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi BenGreat review!! Thank you so much. All the team at Darlington including Kath will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.

5/5

Trustpilot

Outstanding estate agent.

Absolutely brilliant estate agent and team at the Bishop Auckland branch. They’ve worked tirelessly on our behalf for eighteen months to sell our property and they did sell it a total of five times! Unfortunately they can’t help the unforeseen circumstances of the buyers being unable to proceed due to the current COVID situation & their changes in circumstances, but their hard work eventually paid off to completion. I would urge you to use Robinsons over any other estate agent in the area as we did try them, they didn’t do half the work and their attitude towards our property wasn’t favourable. Some other estate agents use outdated information and bias which doesn’t help the ever changing property market. Robinsons saw the true value of our property and knew the right buyer was out there, even going as far as never under valuing it or asking us to reduce the price. As a result the property sold for far higher than any other estate agents valuation. Trust Robinsons, because we will be using them again in the future.

Richie · 3 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Richie,This is a great review!! Thank you so much for taking the time to post your experience. The team at Bishop Auckland will be delighted with your positive comments. They all try very hard to deliver a great service to all their clients.Regards.Simon Wright.Director.

5/5

Trustpilot

A very professional company

A very professional company. Staff knowledgeable and helpful. Joy was a star in the last week, explained the processes and tried to keep me calm.Thank you.

ELAINE · 1 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Elaine,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

4/5

Trustpilot

Robinsons Letting Service

The Robinson’s team found a new tenantfor our apartment within 2weeks! All was completed efficiently. Many thanks to the team.

Susan · 1 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Susan,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

1/5

Google

Rating only, no written review.

Eliete · 1 July 2021 · Robinsons Dunstable

Agent replied

We love stars Eliete, sadly we have no record of your name or how we didn't meet your expectations so please get back in contact and lets see if we can resolve your issue.

5/5

Google

Rating only, no written review.

Raksha · 1 July 2021 · Robinsons Dunstable

Agent replied

Raksha... we LOVE stars, especially all 5, thank you.

4/5

Google

Rating only, no written review.

Sudarshan · 1 July 2021 · Robinsons Dunstable

Agent replied · 1 July 2023

Very much appreciated Sudarshan for the 4 stars...

4/5

Google

Rating only, no written review.

Miles · 1 July 2021 · Robinsons Dunstable

Agent replied

Many thanks Miles, more than happy with 4 stars and again thank you for taking the time to post.

1/5

Trustpilot

I wouldn’t recommend renting your…

I wouldn’t recommend renting your property with this estate agents. I arranged to view a couple of houses and heard nothing back for a while and then eventually I was told there was potentially a slot to view a house so they asked me to propose an appropriate time and they would then confirm with me, they never confirmed the time so I presumed the viewing wouldn’t go ahead! To then get a call the next day asking how the viewing Went. It just doesn’t seem to be ran very efficiently.

Cally · 30 June 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Cally TimothyThank you for your review. We do take very seriously every review we receive.Please can you let me know which property this refers to so i can investigate the matter.Thank you.Regards.Simon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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