Trusted Agent profile
Verified
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOur purchase was interrupted by my…
Our purchase was interrupted by my husband being diagnosed with a serious illness but Angela was extremely helpful and when we were able to proceed made everything work for us. Really good experience, highly recommended.
Hi Mrs Sanders.Thank you so much for your review and 5 stars. It is much appreciated.Angela and all the team at Crook will be delighted with your positive comments.Regards.Simon Wright.Director.
5/5
TrustpilotAmazing service from Robinsons at…
Amazing service from Robinsons at Sedgefield.Ryan, Sharon and Jade gave professional service from start to finish, kept us informed and addressed any issues that arose very promptly.Would highly recommend using this branch xx
Hi Lisa,Thank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotMost helpful!
Rating only, no written review.
Hi Ms Penman,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery proactive staff
Very proactive staff, checking and providing updates on the progress of sale.
Hi Vincent.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service.
Excellent, professional service from start to finish. Would thoroughly recommend.
Hi JHThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons sold our property and helped…
Robinsons sold our property and helped us along the way to chase up inquiries. It was a seamless service from their part even in the middle of a global pandemic. We eventually moved into our new property after a very long 7 months. ( searches took forever). R9binsons offered me a piece of mind when times were tough, they are very professional and I would deffinatly use their services again. Barbara you are a star!
Hi Samantha,Thank you so much for your review and 5 stars. it is great to hear the service was of a high standard at our Crook Office. All transaction appear to be more lengthy at the moment however we are doing our best to gets things moving more quickly.Thank you for posting your experience.Regards.Simon Wright.Director.
5/5
FacebookI highly recommend Robinsons, they have just assisted on completing my first property purchase. They are experienced, attentive and were very responsive to my thoughts and queries on being a first time buyer.
Very much appreciated Rupert, glad we could help, let us know when your ready for you next purchase...
5/5
FacebookVery fast and friendly. Always available to answer any questions even the silly ones. Big thumbs up.
We like "Big thumbs up" and there's no such thing as a "Silly Question" very much appreciate the review and glad we could help...
5/5
FacebookVery professional and reliable estate agents with helpful staff. Would definitely recommend!
Professional, Reliable and Helpful... not sure we can improve on that Adam! Very much appreciate the review, thank you.
5/5
TrustpilotAmazing Service from Robinsons at…
Amazing Service from Robinsons at Marton I am a buyer and although I didn't sell my house through Robinsons I wish i had!! From Start to finish of buying my new property Becky phoned me every week to keep me updated and do as much as she could to help the process she's a Star!! They have an amazing team at Matton and I can not thank you enough Charliene & dave
Hi Charliene,Thank you so much for your review and 5 stars. It is much appreciated.Becky and all the team at Malton will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
FacebookReally friendly and helpful staff, would highly recommend to anybody and will deffinately be revisiting for anything g to do with homes!! 5/5
5/5... We like those Ethan, thank you. We do strive to obtain good customer service and its great to hear we have it right...
5/5
FacebookCompletely professional friendly and knowledgeable agents with Great quality homes and amazing service 5/5 would highly recommend to anyone !!
Not sure we could achieve better than 10/10... Great working with you Tommy and hope the new tumble dryers working well...
5/5
FacebookReally Helpful estate agents, quick to reply and really do know everything there is to know about the process! Will recommend to everyone!
Really glad we could help Jack, looking forward to all this recommendations!
5/5
FacebookFantastic team and really know their stuff! 5/5 would recommend to anyone in the area!
Many thanks Mark for the great review, glad we could help...
5/5
FacebookAmazing people working there, always there to give you a helping hand.
We've never been descried as Amazing People before but we'll accept it on this occasion Lewis... Glad we offered a helping hand and keep in touch.
5/5
TrustpilotOutstanding service provided by Robinsons Estate Agents - Ingleby Barwick
We cannot thank the staff at Robinsons Estate Agents in Ingleby Barwick enough, in particular Maisey and Victoria.They went above and beyond to find us a property to let, despite the high level of demand. Extremely professional and ever so approachable we cannot thank them enough.I cannot praise them enough and highly commend 'Robinson Estate Agents' to anyone looking to find a property to rent.Thankyou so much for all your help and support and of course finding us the right property we wanted.Keep up the brilliant work you do.Kind RegardsDave & Shirley
Hi David,Thank you so much for your review and 5 stars. It is much appreciated.Maisey and Victoria will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotWe have recently sold our house with Robinson's Sedgefield
We have recently sold our house with Robinson's (Sedgefield office) from whom we had previously bought through. The sedgefield office is always welcoming and helpful; nothing is ever an issue and they are an amazing team to work with. Throughout the process, Sharon has in particular been a calming, supportive and amazing point of contact. If I could nominate her for an award, I would definately do so - she has an immense knowledge of both the industry and the area. We will always return to the Sedgefield team for our housing purchases. Thank you.
Hi VictoriaThank you so much for your review and 5 stars. It is much appreciated.Sharon and all the team at Sedgefield will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotI have utilised the services of…
I have utilised the services of Robinsons in Stockton on numerous occasions and always found them to be helpful, proactive and friendly. The main thing is that even when negotiations are difficult and protracted they always keep me informed along the way and persevere until we get a result.Well done to the team
Hi TerryThank you so much for your review and 5 stars. It is much appreciated.All the team at Stockton will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotI would happily recommend Robinsons…
I would happily recommend Robinsons Estate Agent Agents to anyone. They were very efficient & professional with friendly staff who kept me up to date with all progress during the short time the property was on the market.A very pleasant experience.Thank you.
Hi GMJThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful staff thanks Anne.
Rating only, no written review.
HiThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotGreat service from Steffi
Great service from Steffi, made the whole process very easy! From start to finish I was kept up to date & it was great that we could get the move in date that we wanted.
Hi Jonathan,Thank you so much for your review and 5 stars. It is much appreciated. I shall pass on your good wishes to Steffi at the Hartlepool Office who will be delighted.Thank you for posting your experience.Regards.Simon Wright.Director.
5/5
TrustpilotCouldn't recommend Robinsons enough
Couldn't recommend Robinsons enough. Always polite and helpful, communicated throughout the process. Thank you to everyone at the marton office
Hi Mrs Holdsworth,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Very helpful and efficient. Kept us fully informed and addressed any issues arising very promptly and effectively.
Hi Christine,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotProof that the loveliest people work in the North!
Robinsons have been lovely from the moment they started managing our property as letting agents right up to the time when we finally sold it. Every call to their office was greeted with the cheeriest of Hellos, and all the admin was dealt with efficiently by email. They have looked after my tenants well and ensured that everything necesary was in place when required.I can't recall a single time when the phone was not answered promptly or emails not given a quick turnaround. Nothing but praise for the whole team.
Hi Stephen,This is a great review!! Thank you so much.It is always lovely to read the reviews that come in from satisfied clients. We are always trying to keep the service at a high level and we use Trustpilot to gauge how each office is performing. Thankfully we do get some great feedback and it does help. Thanks for posting your experience.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
