Trusted Agent profile
Verified
★★★★★
2,200 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.
294
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
1,773
Reviews on Trustpilot
All 3 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI found Robinsons to be helpful and…
I found Robinsons Durham to be friendly, helpful and efficient. Communication was good and they responded well.
Hi Sue,Thank you so much for your review and 5 stars. It is much appreciated. Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotThank you!
Many , many thanks for your assistance!I'm running businesses in many countries for 24 years now and I want to admit that it is really pleasure to work with comapny like you.You are very engaged and helpful I wish to meet and work only with people like you.Even here in UK, when I make first steps, I have already met dozens of real estate agents and you are really stand out among others.Thank you very much!Marcin Kapuscinski
Hi Marcin.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
GoogleSo happy with there service, made buying a home as easy as it could be. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Matthew, glad we made the process and easy one, looking forward to the recommendations...
5/5
TrustpilotInitial visit to value our rental…
Initial visit to value our rental property was a very positive experience.Michael Hughes was was both very professional and very personable .He took the marketing photos there and then and we were very pleased with them .Micheal was very knowledgeable about the local housing market and realistic in his valuation. .The property was quickly put online and we had several viewing in the first week and a sale agreed by the end of the second week, far in excess of the asking price and our own expectations. Communication was consistently good throughout from all of the Durham office staff and we are very satisfied with how Robinsons managed our sale ,completing on the 20th August. Ray & Jane Johnston.RytonGateshead
Hi RaymondThank you so much for your review and 5 stars. It is much appreciated. Michael and all the team at Durham will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service 👍
Rating only, no written review.
Hi Miss Selye.Thank you so much for your review and 5 stars. It is much appreciated. Nikki and all the team at Middlesbrough will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotVery professional service throughout
I didn't originally intend using Robinsons but so glad I gave Ryan the opportunity to present the company to me. He is a very professional young man very polite and knowledgeable. The whole of the Sedgefield Team have been very efficient and Sharon in particular is a gem. THANK YOU.
Hi SteveThank you so much for your review and 5 stars. It is much appreciated. Ryan and all the team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent Service
We have had excellent service from both occaisions when we used Robinsons (Darlington and Bishop Auckland). Alison, Kathryn and Joy are all excellent to deal with and good communicators. I would happily use Robinsons again and don't hesitate in recommending them.
Hi EmmaThank you so much for your review and 5 stars. It is much appreciated. Both teams will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent
Excellent service
Hi Kathryn,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent service
Despite having a slow house sale we have found that we were kept informed of any house viewings and feedback. We have been extremely happy with the service from Ryan, Sharon & Jade from the Sedgefield office and could highly recommend this branch of Robinsons.
Hi CustomerThank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
5/5
TrustpilotAll the staff at Robinson's were always…
All the staff at Robinson's were always happy to help
Hi Bernadette,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFantastic team in Sedgefield
Fantastic team in Sedgefield. My wife has previously written a review about the team but I also wanted to express my sincere gratitude to Ryan, Sharon and Jade for everything that they have done to help us. They have gone above and beyond. Many Thanks to you all. L. Redford
Hi Mr and Mrs Redford,Thank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
1/5
TrustpilotAvoid at all costs!!
I would never use Robinsons again! Rude ignorant staff, act superior to people, completely uninterested it’s actually embarassing! They are so rude and I phoned to complain and the manager had the same attitude so no wonder they aren’t bothered. I’ve wrote a review on their Facebook & they blocked me! Worst estate agents I’ve ever dealt with
Hi MellThank you for your review. I am sorry you feel the way you do. We do take all reviews very seriously so when we get a 1 star review it hurts. I assure you that in the majority of cases the service we provide is of a very high standard. We wish you happiness in your new home.RegardsSimon Wright.Director.
5/5
TrustpilotProfessional from start to finish
Rating only, no written review.
Hi VictorThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
4/5
TrustpilotNo but thanks
Rating only, no written review.
Hi Mr and Mrs AllenbyThank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotThe best service and advice .
We were selling our Mother’s house, and due to age and condition of her old property, it was a difficult task and we needed a lot of support and help from Robinsons. Our Mother had died near Christmas and during lockdown.Angela Hodgson was regularly in touch with me, and both solicitors and buyers.We were very impressed with the service. Definitely would use them again.Thank you again Angela service was superb. We recently completed a successful sale. Very dedicated staff couldn’t praise them enough.
Hi H CrossThank you so much for your review and 5 stars. It is much appreciated.Angela and the team at Crook will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
4/5
TrustpilotSold in April
Sold in April, completed in August! Robinsons were good at keeping me informed about progress and they chased the solicitors for both parties fairly regularly.
Hi Sarah BThank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotHighly recommend
Very helpful and replied to all communications in a timely manner. A pleasure to deal with! Highly recommended.
Hi Kathryn,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotCan't fault the service from Robinsons
Can't fault the service from Robinsons. Professional from the minute they come to see our property right up to the point of sale.
Hi Amanda,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotI was very impressed with the service I…
I was very impressed with the service I received from Robinsons of Durham who I chose to Market my property for sale.I was prepared for a long wait as it was at the beginning of the COVID 19 pandemic,We were very pleased at achieving the asking price within a couple of weeks from a cash buyer.
Hi Terry,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotFirst class service !
If you are thinking about using an online estate agent over a physical estate agent I would absolutely challenge that choice.The value a traditional estate agent offers is absolutely vital in ensuring your property is marketed and sold correctly and also offers a comprehensive sales process right the way through to completion. This Is delivered at the highest standard and I cannot express the value for money I think they deliver. I have recently successfully sold my property at full asking price and I want to make note of two outstanding individuals that provided a first class service. The first person who works on the sales side of the business is Katherine Quinton. Katherine called me every week and updated me on all the stats, marketing activity and suggestions to ensure we got the maximum exposure. I cannot begin to express how much I valued those weekly calls in what was a difficult market when we first put the property up for sale and the particular support care and attention that she delivered was outstanding and I absolutely would recommend her to anyone who is looking to put their house on the market. We then received a full market offer and this was accepted.But the next phase is just as important as the first phase and this process was handled by another outstanding individual Joy M CruddasJoy took over the post offer process and she co-ordinated and communicated with everyone and provided effective and progressive updates. Even on the day of completion Joy remained in contact with the solicitors and call me at 5:35 pm to let me know that the property had successfully completed her dedication to her profession and the brand she represents again is outstanding.So if you’re looking for an estate agent that has standout individuals then I strongly recommend that you speak to both Katherine and Joy
Hi Roger,What a fab review!!! Thank you so much. It is great to hear that the service at our Darlington Office was of a high standard. Both Kath and Joy are true professionals and are a credit to the Robinsons family. I shall thank them both personally on your behalf.Thanks again for posting your experience on Trustpilot.Regards.Simon Wright.Director.
5/5
TrustpilotVery helpful.
Very helpful and polite staff. Always avaliable and straightforward. Got everything done asap and with great results.
Hi Liz,Thank you for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
FacebookI’d recommend Robinsons to anyone looking to buy or sell their property. The team are very experienced in their field and will reassure you with any questions or worries that you may have. 5 stars!!!
Many thanks Jamie, really appreciate the kind words and the 5 STARS!
5/5
TrustpilotTremendous service selling my house through Robinsons.
I’d bought my house through Robinsons many years ago. It went well so they were the obvious choice from the outset. I was not disappointed. They quickly visited my property and had it on the market within a couple of days. Had loads of viewings and a realistic offer, from genuine buyers within 3 days, which I accepted. They then managed the buyer / seller interface interacting with solicitors throughout to ensure the sale went through as quickly as possible. I could not have asked for more. Well done a great team effort by Robinsons. Highly recommended.
Hi William.Great review!! Thank you so much. It really does give the whole team a boost to have lovely reviews written about them. They will all be thrilled. Thank you for taking the time to share your experience.Regards.Simon Wright.Director.
5/5
TrustpilotWe have just recently sold a…
We have just recently sold a property,for which Ryan and his team,come out really tops on information as to how sale is progressing ,also no problem on questions re next step etc.
Hi Christopher,Thank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted.Regards.Simon Wright.Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinsons is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 3 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.
