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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,207 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,207 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

300

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,774

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

I have utilised the services of…

I have utilised the services of Robinsons in Stockton on numerous occasions and always found them to be helpful, proactive and friendly. The main thing is that even when negotiations are difficult and protracted they always keep me informed along the way and persevere until we get a result.Well done to the team

Terry · 6 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TerryThank you so much for your review and 5 stars. It is much appreciated.All the team at Stockton will be delighted with your positive comments.I shall pass on your good wishes to them all.Regards.Simon Wright.Director.

5/5

Trustpilot

I would happily recommend Robinsons…

I would happily recommend Robinsons Estate Agent Agents to anyone. They were very efficient & professional with friendly staff who kept me up to date with all progress during the short time the property was on the market.A very pleasant experience.Thank you.

GMJ · 5 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi GMJThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Very helpful staff thanks Anne.

Rating only, no written review.

Customer · 5 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

HiThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Great service from Steffi

Great service from Steffi, made the whole process very easy! From start to finish I was kept up to date & it was great that we could get the move in date that we wanted.

Jonathan · 4 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Jonathan,Thank you so much for your review and 5 stars. It is much appreciated. I shall pass on your good wishes to Steffi at the Hartlepool Office who will be delighted.Thank you for posting your experience.Regards.Simon Wright.Director.

5/5

Trustpilot

Couldn't recommend Robinsons enough

Couldn't recommend Robinsons enough. Always polite and helpful, communicated throughout the process. Thank you to everyone at the marton office

Mrs · 3 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Holdsworth,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

Very helpful and efficient. Kept us fully informed and addressed any issues arising very promptly and effectively.

Christine · 3 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Christine,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Proof that the loveliest people work in the North!

Robinsons have been lovely from the moment they started managing our property as letting agents right up to the time when we finally sold it. Every call to their office was greeted with the cheeriest of Hellos, and all the admin was dealt with efficiently by email. They have looked after my tenants well and ensured that everything necesary was in place when required.I can't recall a single time when the phone was not answered promptly or emails not given a quick turnaround. Nothing but praise for the whole team.

Stephen · 2 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Stephen,This is a great review!! Thank you so much.It is always lovely to read the reviews that come in from satisfied clients. We are always trying to keep the service at a high level and we use Trustpilot to gauge how each office is performing. Thankfully we do get some great feedback and it does help. Thanks for posting your experience.Regards.Simon Wright.Director.

4/5

Trustpilot

Great service from Robinsons Estate…

Great service from Robinsons Estate Agents. Friendly, efficient and helpful staff. Made selling and buying a house much more straight forward than it could have been

CKC · 1 August 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi CKC,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

10/10 for service

We have recently rented out our second property with the Sedgefield branch of Robinsons. We were nervous and unsure what to expect as this was a new venture for both of us but Sharon, Jade and Ryan were always on hand to help. Wonderful staff and wonderful people who have been a pleasure to deal with. 10/10 and we will use again to buy, sell or rent. Thank you Robinsons

Mr · 30 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and |Mrs Redford,Thank you so much for your review and 5 stars. It is great to hear that the service at our Sedgefield office was of a high standard. Ryan and his team will all be thrilled with your positive comments.Thanks again for posting your review.Regards.Simon Wright.Director.

5/5

Trustpilot

Great service

Friendly, helpful, and easy to deal with. Made my first-time buy a pleasure.

Amy · 30 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Amy,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Fabulous service from Sedgefield

I have recently sold my property with Robinsons Sedgefield branch. I cannot describe my experience with Ryan, Sharon and Jade as anything other than BRILLIANT. I had several valuers out to value my home and I have to say, that Ryans attitude, enthusiasm and character stood out by miles. Equally dealing with Sharon and Jade who both helped me on numerous occasions with all questions or issues - they are both fabulous negotiators. The service provided by this team was faultless. I will wholeheartedly recommend Robinsons to anybody looking to sell their home.

Nicola · 30 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Nicola,What a great review!!Thank you so much for taking the time to write about your experience. It does give the staff a great boost to know they are providing a good service. I shall pass on your good wishes to all the team at Sedgefield who will be "over the moon"Regards.Simon Wright.Director.

5/5

Trustpilot

Great service and very knowledgeable…

Great service and very knowledgeable staff. Would highly recommend.

Mr · 29 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Carruthers,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons have been brilliant from…

Robinsons have been brilliant from start to finish, we have been in constant contact throughout the process and Becky has been fantastic calling me and keeping me updated weekly with no hesitation to answer my many questions. Thankyou to Becky and the team we are very happy with our new home.

Ms · 28 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Ms Watson,Thank you so much for your review and 5 stars. Becky and all the team at Middlesbrough will be delighted with your positive comments. I shall pass on your good wishes to them all.RegardsSimon Wright.Director.

5/5

Trustpilot

It’s a pleasure doing businesses with…

It’s a pleasure doing businesses with this agency. Really good communication all round, taking me through every step of the way. I would recommend them to family and friends. Thank you guys.

Mr · 27 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Duffy,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic service

We dealt with Becky throughout our purchase and she was fantastic, really helpful and kept us fully updated throughout.We were also really impressed with Robinsons in general, the team were so helpful.Thank youSimon and Erin

Simon · 26 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi SimonThank you so much for your review and 5 stars. It is much appreciated. Becky and all the team at Middlesbrough will be delighted with your positive comments.Regards.Simon Wright.Director.

5/5

Trustpilot

Fantastic service!

We just want to express our sincere thanks to Ryan, Jade and Sharon at the Sedgefield office for their fantastic service. From meeting Ryan to value our home his passion, knowledge and expertise really did convince us to put our faith in Robinsons to sell our home. Ryan also found us a fabulous home to rent whilst our new home is being built and feel he has gone above and beyond to provide outstanding service. The whole process has been very thorough and seamless and the team at Robinsons have made our experience as stress-free as possible. We cannot thank them enough and they are an absolute asset to your business. Yvonne & David Lycett

David · 26 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi David and Yvonne,Great review!! Thank you so much. It is lovely to hear such positive comments ref our Sedgefield Office. Ryan and his team are indeed a credit to the business and they are consistently delivering a high quality of service. I shall pass on your good wishes to them all.Thank you for sharing your comments.Regards.Simon Wright.Director.

5/5

Trustpilot

We wish to thank Robinsons estate agency Sedgefield branch

We wish to thank Robinsons estate agents of Sedgefield for making the sale of our property go so smoothly.Sharon, Ryan and Jade could not have done anymore to assist with the various stages of the sale. I would recommend the the Sedgefield branch to anyone thinking of selling their property. Thank you Sharon, Ryan and Jade once again.

John · 25 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi John and Catherine,Thank you so much for this great review. it is lovely to hear that the service was of a high standard at our Sedgefield Office. Ryan and his team will be delighted.Thank you for posting your experience.Regards.Simon Wright.Director.

5/5

Trustpilot

I have had a fantastic experience in selling my property in Fishburn.

I have had a fantastic experience in selling my property through the Sedgefield branch. Ryan McKenna went above and beyond in the levels of communication, support and service that he offered. Without his cheerful manner and extremely responsive communication, I would have struggled particularly during lockdowns as I live a distance from the property which is now sold. Other members of staff, Sharon and Jade also provided friendly and helpful communication and advice. I could not praise the service received more highly, and would recommend this branch to anyone. Many thanks for helping not only with the sale but also advice on roofers and other tradesmen to help repair the property. 5 stars +++!!! Sue M.

Sue · 23 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Sue What a superb review!! Thank you so much.It is always great to get clients feedback particularly when the service has been of a high standard. It really does give the staff a boost. I shall pass on your comments to Ryan and his team who will be thrilled.Regards.Simon Wright.Director.

5/5

Trustpilot

Staff were very helpful throughout the whole process. We were kept regularly informed every step of the way. We were very happy with them.

Stsff wetd very helpful throughout thecehole process

Mr · 23 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr and Mrs Pook,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Excellent service

Excellent, friendly service. Would definitely sell a home through this estate agent again.

Sunil · 23 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Sunil,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Great service

A great service thanks. Staff were friendly and helpful, and the sale went through smoothly.

H · 23 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi F,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

1/5

Trustpilot

I have been with Robinsons Real Estate…

not sure how to delete it. Sorry

Ligia · 22 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hello LiliaI think you have the wrong Estate Agents!!We are Robinsons Estate Agents in County Durham in the North East of England. I would be grateful if you could remove this post.Thank you.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons Estate Agents Darlington were…

Robinsons Estate Agents Darlington were always helpful and polite when needing to contact them. They would return calls if the person I needed to speak to was not available straight away. They always took the time to listen to any of my concerns and Joy managed to keep things moving when solicitors were not always so efficient . I would recommend Robinsons Estate Agents.

Heather · 20 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Heather,Thank you so much for your review and 5 stars. It is great to hear that your experience at our Darlington Office was a good one. I shall pass on your good wishes to Joy and all the team.Thank you.Regards.Simon Wright.Director.

5/5

Trustpilot

I have already sent a personal letter…

I have already sent a personal letter to the manager of the Robinson’s Darlington office thanking his staff for their professional service throughout the sale my father’s house. Every aspect of the process was thoroughly handled and we were kept well informed at all stages.

Mr · 20 July 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mr Wilson,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,813 reviews rated 4.8 out of 5, followed by Dunstable with 390.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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