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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,199 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,199 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

294

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,772

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Robinsons estate agents

Friendly efficient staff.

KAREN · 4 April 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Brilliant service!

Absolutely fab service from beginning to end by all of the team. Could not fault one aspect. Great communication at all times. Special mention to Emily. Would highly recommend Robinsons of Durham to anyone.

Lesley · 31 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

We engaged Robinsons Sedgefield office…

We engaged Robinsons Sedgefield office to sell our late father's bungalow because of Ryan's enthusiasm for the property and his very professional market appraisal / valuation. It sold within 48hrs and completed 10 weeks later. Communication with the purchasers through his colleague, Sharon, was excellent throughout the sale process and we would have no hesitation in recommending Ryan and his team to anyone contemplating a move.

Graham · 30 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you so much for your kind words Graham, our Sedgefield office are over the moon. Regards, Keith Mason, Senior Manager

5/5

Trustpilot

Superb

I have nothing but great things to say about Robinsons. From the information given at the day we put our home on the market enabled us to be comfortable about what we were doing. The videos and pictures along with advice from Ryan was top notch. Our home was sold within 2 weeks of putting it up. Magnificent. The girls in the office are great at keeping you updated as the process unfolds ensuring good communication between buyer and seller. I would higher recommend you stop looking at estate agents and go with Robinsons. Best in the North East without doubt. 👌

Wayne · 30 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent customer service purchasing…

Excellent customer service purchasing our first home! Ann was great & always kept us in the loop/answered any questions promptly!

Rebecca · 29 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Selling a flat in Durham

Selling a flat in Durham was made easy by the Robinson’s team in Durham. From the initial contact with Keith Mason, all the way through the process, we were given good advice, prompt service and kept in touch at each stage. Couldn’t fault them, and would definitely recommend. This was after many years of similar professionalism from Robinson’s Letting Agency.

Martin · 27 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

I bought my house from Robinsons

I bought my house from Robinsons. Didnt have much contact with them only at start and end of transaction but they were always helpful and efficient.

Irene · 25 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellent service from Robinsons…

Excellent service from Ryan and his Team. From the start Robinson’s were open and honest.Ryan explained the likely timescales which were spot on.All in all very satisfied with Robinsons, they will be my first port of call when I am next looking at selling property.

Alastair · 24 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

An absolute pleasure to deal with

An absolute pleasure to deal with the team at the Sedgefield branch. Not the first time I've worked with Ryan, but he exceeds himself every time we do. First time dealing with Sharon and Jade, but again fabulous efforts. My house managed to get an offer accepted in 24 hours which I couldn't be happier with, along with the team's upbeat and productive attitude throughout the whole process, it's been an extremely positive experience!

Miss · 18 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Angela Hodgson has been so supportive…

Angela Hodgson has been so supportive and informative during the process of selling dad's property which Alex took the photos of to advertise. I would say she and Alex are truly professional and are true assets to Robinsons Estate agents. Would like to say a massive thank you for all the care and support especially from Angela. Not just professional service but caring and understanding at what was a difficult time Thank you

Brenda · 18 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Fantastic estate agents in crook

Fantastic estate agents in crook. The staff are polite and helpful. Alex and Angela were brilliant they went above and beyond to help us. Definitely use them if you're looking to buy or sell

Neil · 18 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Excellence from start to finish

From our first contact, Ryan provided a quick & easy service. His honest opinion was very welcome. The whole Team including Sharon & Jade at the Sedgefield office kept us informed at every stage & were always very polite & friendly to deal with. All together a good experience dealing with Ryan & his team who made a potentially stressful situation, plain sailing. We would highly recommend.

Mrs · 16 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Moving on

We put our house on the market before the COVID outbreak. After some time with another agent we made the decision to move to Robinsons. Throughout our "selling" time with Robinsons Ryan, previously Chris, Sharon and Jade at Sedgefield have been positive and supportive at all times to enable a successful outcome. We were also lucky to be guided towards our new home, again by Ryan and his team who had "insight" to our needs!! Thanks. Sedgefield Robinsons!!

NDP · 15 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, our Sedgefield office are very grateful and it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The A TEAM

The Sedgefield Robinsons team is second to none!!Ryan, Sharon and Jade work seamlessly together and it is a pleasure to go into Sedgefield branch and have 3 knowledgeable staff who can help with any queries/problems.Pleased we moved to Robinsons for our sale!!We are also buying our next home through Robinsons and as ever we have received a first class service, Ryan has an uncanny insight into his clients property "needs" and has been excellent throughout our search. The team have supported us and "mopped" our brows throughout our sale and current purchase. Thank you team Sedgefield!!!!

KP · 14 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Robinson’s Darlington

An excellent service from start to finish from Robinson’s, all of the team were really helpful from the initial instruction, viewings through to completion of the sale. A special thank you to Joy who was great. I would have no hesitation in recommending the team to anyone thinking of selling their property.

Vicki · 14 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

The Durham Branch of Robinson's is a…

The Durham Branch of Robinson's is a professional and friendly concern.Once a suitable tenant was found, everything was finaslised with speed and organisation.Thanks

Amanda · 10 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Five star treatment from the initial…

Five star treatment from the initial call to the final sale. Sedgefield Robinson’s branch is an estate agent to be proud of. Ryan, Sharon, Jade and Kiera gave a first class service in the sale of my rental property. They moved mountains to help through obstacles involved in selling a house and always greeted me with a smile. Their professional, courteous and positive manner made me feel at ease in the process but I also felt I could trust them at anytime to give me the right advice. I Recommend this team at Sedgefield and if I need to sell my own house in the future I will be going directly to them. The A team of estate agents.

Shonettebason · 9 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Friendly

Friendly, helpful and polite

Jonathan · 8 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Sell with Robinsons Crook if you want a professional and great value service

From the start to the very end Robinsons were there to ensure our sale went like clock work. Keeping us informed in every step of the process. Excellent value for money and can’t fault them. All staff are very professional and nothing is a problem. Would never consider going with any other agent as Robinsons are Simply The Best. Thank you everyone at The Crook office you all deserve a pay rise for the hard work and commitment you have all shown us in our selling process. Five stars ⭐️

Malcolm · 7 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

First class service

First class, friendly service. The staff were so accommodating and helpful in my search for a property.

Stephen · 5 March 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

2/5

Trustpilot

Multiple issues with the house

Multiple issues with the house since i moved in (broken boiler, shower leak, damp, bad electrics) 4 months later only one of which has been fixed. Because of the damp i am having to bin my belongings next to the wall where the damp has spread as they are mouldy

Emily · 26 February 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review Emily. We have tried to contact you for further information, but without success. If you could provide more information to info@robinsonsdurham.co.uk, I would be happy to look into this for you. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Very helpful through a stressful…

Very helpful through a stressful experience ,Thank you to everyone at Robinsons for all the help .

Customer · 25 February 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

I purchased my new property from Robinsons

I purchased my new property from Robinsons Estate Agents at their Sedgefield branch and could not have wished for a better service especially when the local solicitors who were acting for the sellers were dragging their feet, all it took was a telephone call to Jade and she sorted the problems out very quickly for me. If it were not for Jade, Ryan and Sharon heaven knows how long this house purchase would have taken. I send you the very best wishes with other clients for 2022

ALIKAT · 20 February 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Positive and so helpful

I viewed a house with Robinsons. Super helpful and informative on the viewing. I actually won the house at auction so I'm super happy!

C · 16 February 2022 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,811 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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