Trusted Agent profile
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★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMany Thanks to Andy and members of his team for a job well done. Highly professional and the best service rendered. Can't thank you enough guys. Kudos to Jo Rossiter, her responsive was on time and always willing to provide an update.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your kind words. We hope you enjoy your new home and maybe we will get the opportunity to help you move again.
5/5
GoogleRobinson & Jackson has provided a brilliant service to provide me with a very good tenant. They have also provided brilliant customer service and addressed all my needs. Which I couldn’t be more grateful for. StevePositiveResponsiveness, Quality, Professionalism, Value
Thank you for choosing us! - The Lettings Team
5/5
GoogleHaving used this agent for the first time I was really impressed with the level of support and professionalism and they found a great tenant so quickly.The entire team worked so well to support us and Hollie, Chloe and Abbie were outstanding in their support from beginning to finish. Would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Hello Anne, thank you kindly for your review! It was a pleasure working with you and assisting with the let of your property. We look forward to working with you in the near future with your other investments - Chloe & The Lettings Team
5/5
GoogleI picked RMJ because they have a big local presence. I also had one other big local estate agent come round to measure and quote. Out of the two, I felt RMJ was just ahead, the pricing was fair and the explanation of their services was clear and concise. I was specifically looking for a hands off sale, where RMJ did literally everything, viewings, chase calls etc. And they did just that. The sale went through very quickly and was painless. They kept me up to date and the frequency and detail of calls and emails was to my liking. I know everybody's houseove will differ from mine and their requirements will not be the same but I'd recommend RMJ and suggest giving them a go.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lee. Thank you for your review and so glad we delivered the service you wished for. Kind regards. RMJ Gravesend.
5/5
GoogleMoving house and business premises is a stressful undertaking but the team here headed by Chloe and supported by Ellie, Hollie and Stacey made sure everything went smoothly, that all our questions and queries were dealt with swiftly and patiently. We really appreciated your help and professionalism and would highly recommend you. Many thanks,, Steve, Mags and the teamPositiveResponsiveness, Quality, Professionalism
Wishing you all the best in your new home! - The Lettings Team
5/5
GoogleRMJ have been absolutely amazing with the sale of my joint property with my ex partner. The sale had lot's of challenges along the way and Lily Dowden-Smith, who I will be nominating for agent of the year (if I can) was incredible. Sensitive, neutral but professional at all times. The sale completed by the wire and her calmness was incredible. Her passion for her job is just exceptional. What a credit she is. I can't thank the whole team at RMJ enough and would HIGHLY recommend them to anyone. Thank you team RMJ.PositiveResponsiveness, Quality, Professionalism, Value
It was a pleasure and thank you so much for your kind words.
5/5
GoogleI decided to go with Andy and the team at Robinson Michael and Jackson after looking at a few options. I must say my faith in estate agents has been restored after a few bad experiences with previous agents. From the initial valuation, Andy was honest and realistic in what he felt my property was worth. I was armed with my own research and facts in preparation for a pushy salesman however Andy was not pushy at all and was very professional at all times which I valued as a few competitors were significantly lacking this. Though the sale took a long time to complete due to delays with searches and solicitor enquires, I was kept updated throughout with regular phonecalls and emails which was valued. I will be using Andy and his team again to rent out another property and no doubt when I come to sell again they will be my first point of call. I cannot be more complimentary of the team at Robinson Michael & Jackson Gravesend Thanks again JimiPositiveResponsiveness, Quality, Professionalism, Value
Hi Jimi. Your kind words and reasons behind your decision are much appreciated. We are glad to have been our service and hope to hear from you again in the not too distant future. Thank you. Andy & The Team.
5/5
GoogleI used Robinson Michael and Jackson Gravesend to sell my property and buy my new family home!! They were so good!! Big ThankYou to Ben Jo Lilly and Andy!! They all was with me every step of the way! Communicated throughout the process and chased solicitors when needed defiantly would use again!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Grace. We really appreciated you taking the time to write us a review. On behalf of the whole team we thank you and hope that you are extremely happy in your new home.
5/5
GoogleThis has been by far the best experience we've had in purchasing a property. The communication by the Sales and Lettings team was excellent through out the whole process. Special mention goes out to Lily Downden Smith, Chloe-Rae Philbrick, Hollie Spinks, Abigail Hoffman and Stacey Greenwood. You all have been fantastic. Keep up the great work and wonderful service.PositiveResponsiveness, Quality, Professionalism
Great to hear your comments about our service. Thank you very much.
5/5
GoogleVery pleased with the entire team at RMJ. So professional, nothing was too much trouble. The fact that I was able to sell and complete within 2 months was amazing. A huge thanks to Reece, Jade Nicola and Georgia. I would recommend them above all their other competitors, you definitely get an outstanding service .PositiveResponsiveness, Quality, Professionalism, Value
Dear Tracey. Thank you very much for taking the time to send a review and to mention a few of the team. Much appreciated.
5/5
GoogleWe have been very happy with the service offered by Robinson Michael & Jackson. From the first valuation visit to completion we have recieved regular updates via telephone calls and emails. The staff at RM&J are helpful and friendly they have guided us experty through our first house sale with kindness, good humour and understanding. We recommend them without reservation.PositiveResponsiveness, Professionalism
Dear Audrey. It means a lot to hear your thoughts and positive feedback. Always on hand if you ever need us in the future. Thank you, it has been a pleasure dealing with you. Andy & the RM&J team.
5/5
GoogleFinding a new home can be very stressful however the team at RMJ have been wonderful to work with. We first met Abi who showed us through a home that wasn’t the right fit. She was very helpful and reassuring. We received a call in regards to another property and met Hollie. This home was perfect for us. Hollie was an absolute delight to work with from start to finish, offering very clear and supportive guidance as well as a very quick (and appreciated!) key collection process. We briefly also spoke with Chloe who was very proactive in liaising with the landlord. Stacey was very efficient and helpful during the admin process. We highly recommend the entire Lettings team at RMJ Gravesend.PositiveResponsiveness, Professionalism
Thank you for your review Amanda, it was a pleasure working with you! Best of luck with your new home - The Lettings Team
4/5
GoogleSales team: don't you be fooled with the age of the girls that are to market and sell your property. They know what they are doing! Confident, professional, result-driven. Sharp and on time. Lily, Jade and Georgia were amazing. Jo the Sale Progressor deserves a separate chapter. I have no idea how she manages to juggle it all and connect all the dots whilst keeping sane at the same time! Thank you, Jo, for your support. The sale completed on time thanks to your continuous chasing and following it through. I would happily give 5 star except for the solicitors recommended by the agency. They are irresponsive, slow, don't really care that much, I'd even say not at all. They leave important things for the last second (literally). Other conveyancing solicitors I dealt with in the past for my other properties were miles better. My verdict is if I was to sell another property I'd go with this agent again without a doubt but get my own conveyancing solicitors.PositiveResponsiveness, Professionalism
Thank you for kind words in regard to Jo and the sales team and great to know you would use us again.
5/5
GoogleI must say a big thank you to Andy and his wonderful team for the quick sales of my property, after waiting about 6months of my time putting my property on the market by an online property agent. It took Robinson Michael & Jackson only 1month to make sales. Thank you so much for your help and good communication network!PositiveResponsiveness, Quality, Professionalism, Value
We really appreciate you taking the time to write us a review Edward. Glad to have been of service.
5/5
GoogleDue to family circumstances, I found it necessary to rent out the family home that my parents have lived in for 57 years! It was a hard decision to make but, after an initial meeting with Chloe from Robinson Michael &Jackson I have not looked back. Her professionalism and enthusiasm shone out and she sold me on the idea of letting out the house. Having no idea of what becominig a landlord involved I was completely put at ease by Chloe and the team, they talked me through each step of the process. Never did I feel that any problem or question I had was too much trouble for them, Chloe, Abi and laterly Stacey were always available on the phone or via email to reassure and put my mind at rest. They have kept me up-to-date on all developments in relation to the property. They introduced me to the RM&J portal, an invaluable online tool which I could access to upload documentation and receive messages etc. It is a brilliant resource for a first-time landlord. Once the property was ready for tenents, within two days of the advertisment going live we had had 7 viewings and a suitable tenant was found. I was amazed at the speed and efficeincy of the team. Absolutely brilliant. And now, three weeks later the keys have today been handed over to the new tenants. I cannot speak highly enough of Chloe and her team. From the start to the finish of the process they have all made me feel more like a friend rather than a business contact. The service they provide is second to none and I would not hesitate to recommend RM&J. An outstanding lettings team at an outstanding company. Thank you to all of them for making this such a pleasurable experience for me on what could have been a really emotional and tricky journey. I am looking forward to working with them for the foreseeable future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Vince for your kind review, it was a genuine pleasure working with you and letting out your family home. We look forward to continuing working with you, thank you for choosing us as your Letting Agent. All the best - The Lettings Team
5/5
GoogleRMJ were outstanding at helping us sell our property. They were professional, ultra friendly and very responsive. It felt like they really cared about selling our house and I felt like we had a personal service. Considering how busy the market is right now, nothing was ever too much trouble. When ever I called, they dealt with my queries and if they had to call back they did right away always with the answer. A special thank you to Jade Price and Lily Dowden Smith for being so kind and helpful throughout and to Andy who as always got the deal done. I would 100% with no hesitation recommend RMJ.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your review. So glad things worked out as the did.
5/5
GoogleRMJ recently sold a property for us and I cannot recommend them highly enough. I never needed to chase for updates, they called when they said they would, if I had to leave a message for someone to call me back; they would call me back as promised. You don’t have to press a million numbers to be put on hold and then get cut off. You don’t have to go via a call centre in the Outer Hebrides and speak to someone who has never heard of you - it’s a simple system and it works brilliantly. Cannot recommend Reece and Andy and all the people in the office more highly.PositiveResponsiveness, Quality, Professionalism, Value
Thank for taking the time to write a review and we are very pleased that you were happy with our service and systems.
5/5
GoogleI've had a good experience with this company. Specially Andy and Ben they both were a good help. Work was done so fast I didn't expect to have keys to the house that quick. Andy had referred me to a good solicitor and had guaranteed that my work will be done good and fast. I explained to Andy that am pregnant and can have my baby very soon as am due in a few weeks. Well you know what am shocked how quick everything took place. Andy thank you so much and god bless...PositiveQuality, Professionalism
Thank you for taking the time to post a review We hope you are happy in your new home and best of wishes for your imminent arrival.
5/5
GoogleWould highly recommend Robinson, Micheal and Jackson in Gravesend, especially Lily, who was amazing. Even though she represented the property we were buying and so not our agent, Lily went massively above and beyond for us to get our purchase through for the stamp duty deadline. She was always at the end of the phone and kept us fully informed all the way through. She made sure all the solicitors were communicating properly and I'm sure without her hard work our chain would have fallen through so we are very grateful.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for you kind words and especially your praise of Lily. We know how hard she worked to make it happen and we were so happy when we got the call to say you were now the owners. We hope you are very happy in your new home.
5/5
GoogleI have recently let my property via Robinson Michael & Jackson Gravesend Estate Agents. I am very impressed with the professional service I have received from Chloe-Rae Philbrick. Chloe has been in contact with me on a daily basis, provided lot of advice information and tips during the purchases of the property. Chloe provided all the available options, tailored the marketing strategy and found me the professional tenant that I was looking for within a week of advertising the property. she was determined, customer focused and very enthusiastic. She was happy to help with anything from the start to finish. I look forward to working with her and Robinson Michael & Jackson Gravesend team. Once again would like to thank her personally for all the information, advice and also finding a really good tenant. I would highly recommend Robinson Michael & Jackson Gravesend, especially Chloe-Rae Philbrick.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your review! We really enjoyed working with you, thank you for choosing us to let your property - The Lettings Team
4/5
GoogleJo represented my purchase of my perfect new home, through out what was a drawn out long process with the solicitors and within the chain. I will certainly like to thank Jo of keeping me updated, informed of any info that I required and made the whole process a lot less stressful and easier. She was professional, good customer care and did go above & beyond. Thanks againPositiveResponsiveness, Professionalism
We are very appreciative of your review and you comments have been passed on to Jo. Thank you.
5/5
GoogleI highly recommend The Team at Robinson Micheal & Jackson Gravesend , My agent was Chloe , She was excellent...kept me informed every step of the way..She was supportive too, I cannot thank Hollie and Stacey enough for their dedication for the rental of my apartment. From the very beginning to the completion communication was outstanding, the marketing of the property was amazing, I felt comfortable and safe and within just 4 days of viewing the property. I got it! , Thank you guys. whenever you need a place to buy or rent. Ask for ANY OF dream TEAM. Chloe, Hollie, Ellie and Stacey!!PositiveResponsiveness, Quality, Professionalism, Value
Wow, what a review. Thank you so much, it was a pleasure working with you! - The Lettings Team
5/5
GoogleI'd like to say a big 'Thank You' to Andy and his team for all their commitment and great support with our house sale. They had been highly professional during the selling process, making sure things go smoothly for all parties concerned. We always received updates on progress through all stages, and they had been very proactive in resolving any issues on the way. I'd use Robinson Michael & Jackson again and I can recommend this estate agency wholeheartedly. Thank you to all at Robinson Michael & Jackson!PositiveProfessionalism
Felix it was a pleasure assisting you in your move and lovely to hear you were happy with our service. Many thanks. Andy at the team.
5/5
TrustpilotFantastic service provided for the…
Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
