Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had previously used another agent to sell our house with little success and little help from their staff. RMJ however, were efficient and friendly from the start. The property was valued, photographed and marketed quickly, correspondence …
Thank you Diane much appreciated!
5/5
GoogleThanks to the folks at RMJ. Tia and Claire for helping during the search for a suitable property, and a big thanks to Angela for helping with sales progression, Angela played an instrumental part in reassuring the seller when there were …
Thank you Tobi, it was certainly a long transaction but we all got there in the end. We look forward to helping you again in the future. thanks Mark RMJ
5/5
GoogleWe got three quotes from other agents before deciding to use Robinson Michael and Jackson. Choice Was made based on price and the reputation of the agent. As we also use Robinson …
5/5
GoogleI dropped into this branch recently as I am looking to buy somewhere but wasn't exactly sure of what I was looking for or what options were available to me. …
5/5
GoogleVery helpful and pleasant to deal with
Hi Max, thank you very much for your review. Wishing you all the very best for the future. Kind regards, Team Strood RMJ
1/5
TrustpilotWorse experience of my life they let a…
Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much more They didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up
5/5
GoogleHi just spoke to Jessie on the phone she was informative. Ellie down my viewing both girls a credit to the company a pleasure to deal with,
Thank you for your kind words! We're delighted to hear that Jessie and Ellie provided you with an informative and pleasant experience. It's wonderful to know that they were a credit to the company and made your dealings with us enjoyable. If there's anything more we can assist you with or if you have further feedback to share, please feel free to reach out. We appreciate your positive review and the opportunity to assist you. Thank you for choosing us! Best regards, Lee and the team
5/5
GoogleJust moved into our new house, communication was excellent, we felt very much at ease throughout the entire process Thank you
Congratulations on your new house! We're thrilled to hear that your experience with us was positive and that the communication was excellent. Making our clients feel at ease throughout the entire process is our goal, and we're glad we could contribute to a smooth and enjoyable experience for you. If there's anything more we can assist you with or if you have further feedback to share, please feel free to reach out. Thank you for choosing us, and we wish you all the best in your new home! Warm regards, Lee and the team
5/5
GoogleThank you so much Kelly, Nikki, Ellie & Jessie. You are an amazing team, you managed to let our property within a week, achieving the asking price, great work guys. Communication was excellent also, would highly recommend. Will be back when the next one becomes available!
Thank you for your glowing feedback! We're thrilled to hear that Kelly, Nikki, Ellie, and Jessie, our fantastic team, were able to let your property within a week and at the asking price. Achieving such results is a testament to their hard work and dedication. We're also pleased that the communication was excellent throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again when your next property becomes available. If there's anything more we can assist you with or if you have further feedback to share, please feel free to reach out. Thank you for choosing us! Best regards, Lee and the team
5/5
GoogleVery happy to recommend this company, they were most efficient from start to finish.
Thank you so much for your recommendation! We're thrilled to hear that you are very happy with our company and that we were able to provide efficient service from start to finish. If there's anything more we can assist you with or if you have further feedback to share, please feel free to reach out. We appreciate your positive review and the opportunity to assist you. Thank you for choosing us! Best regards, Lee and the team
5/5
GoogleHad a great experience with Robinson Michael & Jackson when buying our first flat. From booking the first viewing to purchase the whole team was incredibly helpful, especially Nina and Kayleigh who were super helpful throughout chasing the seller and their solicitors. Highly recommend!
5/5
GoogleI couldn’t thank Kelly enough for assisting us during the viewing and letting process. We got the house that we are praying for and we are so happy that the process went very smooth and very fast. Kelly was very friendly and accommodating and gave us easy and clear instructions on what to do. Thank you Kelly and your team for helping us these past days. We really appreciate you all. More power to you and your team!
5/5
GoogleExcellent communication all through the buying process and Excellent customer service. I highly recommend 👌 …
Hi Donny, thankyou so much for your kind words we wish you all the best in your new home! Kindest Regards, The Gravesend Sales Team.
5/5
GoogleRecently sold our house with RMJ Gravesend, was a really quick and easy process, and they were constantly keeping us in the loop! Thanks RMJ
Hi Charlotte, Thankyou so much for your kind words, we are so glad we were able to assist in making the process as smooth as it could be. All the best in the future, Lily and The Gravesend Team.
5/5
GoogleReally happy with the service, I was provided I spoke to Harry today helped me book in my first viewing and was really helpful, would definitely recommend speaking to the team at RMJ
Thanks for taking the time to leave us a review Sean. Glad you’ve been happy with the service
5/5
GoogleI had a great viewing today really appreciate the help from Harry. He's helped us make our decision on purchasing the property really really happy. Thanks Harry
Thanks Nick. Glad Harry was able to help you
5/5
Googlehaving house with Robinson and Jackson was made our finding and entering to the house is easy and great supportive from the beginning. especially thanks for Mr. Sam and his team
Thank you for the kind review. It was a pleasure to assist in finding your new home. We hope you will recommend our services to friends and family. Thanks, Samuel Wood Robinson Michael & Jackson
5/5
GoogleThis was our first experience of letting a house and we'd like to thank the team at the Rainham office for their excellent service. Throughout the whole process, from the initial meeting to discuss our requirements, to the conclusion of suitable tenants renting the property, the team comprising Kelly, Nikki, Ellie and Stacey were great. They worked swiftly, were friendly and very knowledgeable. We have requested a fully managed let and therefore are looking forward to continuing hassle free relationship with RM&J in the future. To anyone considering letting their house we would highly recommend their services.
5/5
GoogleFantastic!! Nancy was brilliant when selling the house, knew exactly what we needed in a quick time frame and Michelle in progressions equally as good! Constantly chasing other agents making sure we exchanged successfully! Much appreciated guys
Hi Ben, thank you for your review and congratulations on the exchange of your new home. We're so pleased to be able to deliver for you. Wishing you all the best for the future. Kind regards, Team RMJ Strood
5/5
GoogleI found Robinson Michael & Jackson to be efficient and helpful. Always someone available to answer the phone.
Thank you for your kind review regarding the service you have received with us at Robinson Michael & Jackson. Customer satisfaction is always at the forefront of our minds so it's pleasing to hear you're satisfied with how the team performed. Thanks, Ennis Richards Robinson Michael & Jackson
5/5
GoogleI recently rent a property through Robinson Michael and Jackson . The process and service provided by the team was excellent. Special thanks to Samuel Wood. He was really helpful throughout the process and incredibly responsive to my queries. Thank you .
Hi Maria, Thank you for such a kind review. It was a pleasure to assist you in finding your next property and we're delighted we have met expectations in our service level to assist with the property search. Thanks, Samuel Wood Robinson Michael & Jackson
5/5
TrustpilotGravesend team
The team, especially Jo & Tammy could not of been more helpful. We had what you could call a very challenging purchase, but with there help we got there and I'm pleased to say I moved in 18th September 2023.
5/5
GoogleWhat do you think of this as a google review Reece from Michael Robertson and Jackson has given exceptional service from the start to our acceptance of an offer. The professional photos were taken within a couple days of us signing up with him, all the viewings were handled by his team, we were kept fully informed of viewings and feedback from potential buyers. All offers were negotiated by Reece himself and our house was sold for asking price within a week! Reece understood the current market, guided us with pricing, was professional and very approachable. Fully recommend Reece and his team.
Hi Lynne, thank you so much for your review. Kind regards, Team RMJ Strood
5/5
GoogleNancey was great, very pleasant and helpful,she kept me updated at all times. She recommended their mortgage advisor Ben and solicitor, that was so helpful as it was all in house. Ben i must say is very good, i recommend him. To all at RM& Jackson great team. Many thanks
Hi Denise, thank you for your review. Kind regards, Team RMJ Strood
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
