4/5
GooglePrompt service & great communication. Majority of work undertaken was completed online - this saved from any potential hassle. Special thanks for libby Welch who was our (me & partners) main point of contact. Thank you!
Trusted Agent profile
Verified
Robinson Michael & Jackson estate agents in Rainham, Gravesend, Strood and 4 more
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
- Robinson Michael & Jackson Rainham & Gillingham17 High Street, ME8 7HX1,962 reviews · 1,961 on Google (4.9)295 in the last 90 days
- Robinson Michael & Jackson Gravesend21A - 21B King Street, DA12 2EB1,575 reviews · 1,565 on Google (4.9)100 in the last 90 days
- Robinson Michael & Jackson Strood109 High Street, ME2 4TJ1,197 reviews · 1,181 on Google (4.9)84 in the last 90 days
- Robinson Michael & Jackson Chatham & Rochester22B Military Road, ME4 4JA1,135 reviews · 958 on Google (4.9)47 in the last 90 days
- Robinson Michael & Jackson Maidstone15a King Street, ME14 1BA956 reviews · 955 on Google (4.9)149 in the last 90 days
- Robinson Michael & Jackson Walderslade381 Walderslade Road, ME5 9LL802 reviews · 801 on Google (4.9)23 in the last 90 days
- Robinson Michael & Jackson Sittingbourne38 West Street, ME10 1AP587 reviews · 586 on Google (4.9)44 in the last 90 days
Latest reviews from every Robinson Michael & Jackson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleI had a very disappointing experience with Robinson Michael & Jackson. They were rude, misleading, and at times dishonest. Their approach was tactless and dismissive, leaving me feeling insulted rather than valued as a client. They did not …
Agent replied · 8 October 2026
Dear Mr Wickens, Thank you for taking the time to share your feedback regarding your recent … More
5/5
GoogleMia showed us around a property in Wellington Street on Saturday and she was very courteous and knowledgeable. Was impressed.
5/5
GoogleGreat. Mia was Very polite and helpful with required information
5/5
GoogleFrom the initial meeting with Jack, we found him incredibly communicative and kept us updated regularly, and the Gravesend branch of RMJ sold our house in record time. Once we accepted an offer we were then moved over to the sales …
5/5
GoogleAmazing service from Jack! 100% recommend.
5/5
GoogleWe used RMJ Gravesend to buy and sell and we were so happy with their service. As we progressed towards completion Tammy really helped to push things along for us and keep us posted with progress. The team were all polite and friendly and I’d be more than happy to use them next time we move.
5/5
GoogleI had an ongoing issue with my fridge/freezer, and Antoaneta was instrumental in resolving it. The process took a few months, through no fault of hers, and she remained on top of the matter from start to finish. She maintained consistent …
1/5
GoogleJust wanted to warn any tenants renting from RMJ to be extremely careful. Anyone renting the house at 5 west court lane there is various leaks and problems in the house.Do not take it!! …
5/5
GoogleExcellent service provided Friendly, Professional and Courteous. Many Thanks
Agent replied · 1 October 2023
It was lovely working with you again. Many thanks.
5/5
GoogleExcellent service, very helpful. So glad I made the call Sarah was so helpful. Highly recommend
Agent replied · 9 July 2026
Thank you for your kind words! Your recommendation means a lot to us.
5/5
GoogleThe property management team at RMJ are lucky to have Antoaneta on the team! She has been dealing with a number of ongoing complex and sensitive Issues with my tenants recently. Antoaneta has been brilliant at coordinating myself(landlord), …
Agent replied · 1 October 2023
Thank you so much for your kind review Bal! - It has been so lovely working with you again and I'm glad everything went smooth for you. Thanks again! :)
5/5
GoogleLibby was excellent in handling my tenancy agreement, and kept me well informed throughout the process.
5/5
GoogleI have received excellent customer service from Libby at RMJ she was efficient on the ball and went over and beyond to ensure the outcome I wanted was delivered. …
5/5
GoogleI just want to say thank you so much to Libby and the Team for going above and beyond in every aspect of my new rental property. Communication was amazing at all times and it could not have been easier from viewings right until confirming …
5/5
GoogleHattie has been extremely helpful. I have had all my issues sorted quickly.
5/5
GoogleMia was really helpful when she met us for our viewing. Lovely girl who was informative and knowledgeable.
5/5
GoogleAntoaneta Heller has been absolutely incredible - speedy responses, accurate, excellent communication throughout and working over and above to assist - can not thank her enough. A true professional with exceptional skills and highly …
5/5
GoogleDealing with the Tammy at RMJ was an excellent experience. Received excellent professional help and advise throughout
5/5
GoogleGreat 👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleMia was brilliant during my property search! Highly recommend
5/5
GoogleAmazing service from Mia! Thank you🥰 …
5/5
GoogleMaria was very knowledgeable and helpful when showing us round the property
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Robinson Michael & Jackson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 2023
2023 1 award EA Masters 2023 winners
- WinnerEA Masters 2023: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Surrey, E&W Sussex, Kent Sales and Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Surrey, E&W Sussex, Kent
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Robinson Michael & Jackson
Which Robinson Michael & Jackson office has the most reviews?
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
Where are the Robinson Michael & Jackson offices?
The seven Robinson Michael & Jackson offices, by town:
- Chatham: 22B Military Road, Chatham, ME4 4JA
- Gravesend: 21A - 21B King Street, Gravesend, DA12 2EB
- Maidstone: 15a King Street, Maidstone, ME14 1BA
- Rainham: 17 High Street, Rainham, ME8 7HX
- Sittingbourne: 38 West Street, Sittingbourne, ME10 1AP
- Strood: 109 High Street, Strood, ME2 4TJ
- Walderslade: 381 Walderslade Road, ME5 9LL
Has Robinson Michael & Jackson won any awards?
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
