Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Highly recommended! Great customer service by Joe in Lettings who was professional, accommodating and really helped our search.

Alain · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Alain, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Agent James M . followed my purchase as a first time buyer and help me a lot during the whole procedure . Really grateful for being always available to answer any of my questions .

Federico · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Federico, We are delighted that you had a great experience with James and the Acton office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joe was very professional, helpful and a very likeable guy when dealing with one of my properties which came available to rent. Great tenants have moved in! Thank you Joe

Paolo · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Paolo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.

Jess · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Would highly recommend RS&K. They were very helpful, accommodating and made our move stress free. Joe in lettings helped us with our search. He was extremely professional, yet friendly.

Maggie · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Maggie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Hello Angelina, Thank you for the quick of this afternoon. I know you were rushing dealing other clients. I am so sorry that I missed the opportunity of those flats that you had available. Now I am feeling very regretful, because it was clearly the best opportunity for me to pick one if them so I can move in by the 10th or so of September 2023. I should not have listened to my mum in the first place. Especially after you explained to me that sharing with others would a very bad idea as suggested by my mum. I suppose that my mum suggesting that was coming from a good place, but she would not have understand the true reality in practice. So please I am willing to go back to my original idea to look for my own one bedroom flat. So please let me know as soon something comes up. So I can move in even before the 10th of September 2023. Yes Angelina, what i said as compliments are very true about your personality, I am very sure, that, you may have noticed yourself the way most of your clients relate to you. Mainly because of the way they feel that you understand them, and taking their requests into consideration. And also of the way you approach your work compassion. Which explains why clients who call your office tend to ask to speak to you mostly, compared to your other colleagues. They may be good too, but your personality and the way your approach your job with client does make a difference indeed. Thank you again and do have a good evening. Please do let me know as very soon as you so I know that I have a place to go to by the end of month of August or beginning of September 2023. Many thank you in advance. Francis.

Francis · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Francis, Thank you for taking the time to leave a wonderful 5 star Google review. Angelina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We found the property we like through RSK, and their service is professional. The transaction was very slow in the first months due to various reasons, but finally got exchanged recently. Huge thanks to Cameron and Carla for finding the ways to move things forward!!!

Paul · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Paul, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK is a great company to let from and always a pleasure to deal with, either as a new tenant or in our current move. Especially Andre , he’s very attentive, great communicator and always makes us feel a priority even though we are moving out. I can’t recommend Andre or RSK enough

Daniel · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Daniel, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Andre was incredibly helpful and during our recent move to a new property. He was easy to reach, regularly got in touch even if it was just to check in, and more than obliging when we hit bumps in the road. He was accommodating of our circumstances and was never disrespectful nor pressuring. Great guy to work with!

Jude · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Jude, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience dealing with RS&K during my property search. A special mention for Joe, who I consulted with a number of times- his help in finding me a property to rent was invaluable. Would highly recommend!

Leanne · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Leanne, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Angelina is very kind, professional, beautiful estate agent. She has helped me with my search and found me the property of my dreams. I have been a tenant with RSK for four years and can say they stand out from all the other estate agencies. Would highly recommend!

Sittie · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Sittie, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Andra from RSK Acton was really nice , helpful and patient as well in my search for a new property to rent. He was easy to reach , regularly got in touch to make sure everything went well. Definitely recommend Andre. He’s a great guy to work with!

Tsz · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Tsz, Thank you for your kind comments regarding the Acton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Robertson Smith & Kempson were great when it came to selling my flat. The team were extremely efficient and accommodating at getting all of the presale paperwork etc. done and similarly when it came to the viewings. They sold the flat quickly and the communications regarding this were always very good. Unfortunately sorting out the contract took rather longer than any of us wanted (not RS&Ks fault), but nevertheless they were very supportive and helpful though this time, keeping things moving... If I need to sell a property in Acton again RS&K would be my first port of call.

Robin · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Robin, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Carla conducted our first viewing, introducing us to the idea of owning our own home, and gave us our last viewing on the property that we completed on yesterday. Throughout the process of searching for a property she was attentive to our needs, supportive and good fun to be around. Once we were under offer Carla updated us frequently on what was required, and how far away we were. As first time buyers we were a little unsteady in what we needed to do and what the processes were, but at all times we could count on Carla to help and guide us to getting the deal done. She had a wealth of experience to lean on and a friendly, positive attitude that made my wife and I feel happy and comfortable throughout what most folks told me would the most stressful time of our lives. My wife and I couldn't be happier with our purchase and the service we received from Carla at Robertson Smith & Kempson.

Casper · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Casper, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had a great experience talking with Joe in lettings. Myself and my partner are looking to rent in the near future, Joe was really detailed in what kind of properties were available in the area we were looking in with our budget. As first time renters just looking for information we found speaking with other agencies they were pretty dismissive and didn’t really want to talk to us. So glad we got to speak to Joe and will definitely be coming back to him to find us our future home!

Diana · 19 August 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Diana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Shaniyah was helpful and highly communicative throughout our lettings process! It's a busy & competitive market so having a letting agent who is on hand to discuss the process is really valuable.

Kim · 22 July 2023 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Kim, Thank you for your kind comments regarding Shaniyah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Danielle is the best. She was very helpful and kind with our application. We got our dream house in no time. Thanks Danielle and thanks RSK.

Rola · 21 July 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Rola, We really appreciate you taking the time to leave such lovely comments about Danielle. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Micaela and the team let my flat for me earlier this year. The calibre of tenant they supplied was great and they were a really effective and efficient team to work with - plus being lovely people. I wouldn't hesitate to use them again in the future and would recommend them highly.

Alison · 21 July 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Alison, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Selina was amazing, from the moment I started the property purchase. She assisted me as it in my first purchase and helped chase my solicitors every week and we would have call updates which was so helpful to me as a first time buyer. If the rest of RSK is as good as Selina then you are in good hands.

Jamie · 21 July 2023 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jamie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Mark · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Mark, Thank you for taking the time to rate your service with our Acton office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The team at RSK are consummate professionals. Indispensable for anyone buying or selling in W3. With special thanks to Cameron and Carla in help with the sale of our home

Nafiseh · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Nafiseh, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have rented a property with the help of RSK Lettings Consultant Andre Da Silva. He was punctual, personable, and professional, making the process easy and enjoyable.

Aaron · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience working with Carla. Good communication and smooth process. Thanks for helping me buy my first home!

Metz · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Metz, We really appreciate you taking the time to leave such lovely comments about Carla. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Our tenancy was managed by Andre. Very quick and smooth process, good prices negotiated. We were not left alone with any of our additional requests, all questions were answered promptly. Thank you Andre for your help!

Wiktoria · 20 July 2023 · Robertson Smith and Kempson London (137 High Street)

Agent replied · 14 June 2024

Dear Wiktoria, Thank you for taking the time to leave a wonderful 5 star Google review. Andre will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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