5/5
TrustpilotExcellent service from Ishaan Badshah
Excellent service from Ishaan Badshah, very helpful and understanding the customer requirements .
Agent replied · 22 October 2024
Thank you for leaving a wonderful 5* review. Kind regards, Sarah
Trusted Agent profile
Robertson Smith and Kempson estate agents in London
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Our offices
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
- Robertson Smith and Kempson London (1 Central Buildings)1 Central Buildings, The Broadway, W5 2NT953 reviews · 790 on Google (4.8)8 in the last 90 days
- Robertson Smith and Kempson London (137 High Street)137 High Street, W3 6LY841 reviews · 680 on Google (4.8)34 in the last 90 days
- Robertson Smith and Kempson London (116 Northfield Avenue)116 Northfield Avenue, Ealing, W13 9RT631 reviews · 470 on Google (4.8)28 in the last 90 days
- Robertson Smith and Kempson London (69 Greenford Avenue)69 Greenford Avenue, Hanwell, W7 1LL413 reviews · 249 on Google (4.8)8 in the last 90 days
Latest reviews from every Robertson Smith and Kempson office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleMegan provided outstanding service, very professional and attentive. Happy to answer all my questions, I would highly recommend.
Agent replied · 24 October 2024
Dear Jessica, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGood service and very friendly staff. Matthew has been very enthusiastic trying to find the best property that fit our criteria :) Would recommend this agency to friends.
Agent replied · 24 October 2024
Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleA great service from Matthew who helped us secure our rental property smoothly and swiftly. Great communication throughout and a lovely team at RSK.
Agent replied · 24 October 2024
Dear Amanda, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHad brilliant help from RSK, in finding properties, and eventually finding a lovely flat. Gaetano was extremely supportive and helpful.
Agent replied · 24 October 2024
Dear Gordon, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleGaetano and Priyesh were very kind and helpful in assisting us with finding a property to rent in the area. Would recommend!
Agent replied · 24 October 2024
Dear Harry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
1/5
GoogleA very unprofessional team in Ealing with low level of ethics. Matthew made us waste precious time and opportunities by not providing accurate guidance on winning bids, and Mikaela truly believes her role is to condescendingly teaching customers about their needs while patronising them, all to make you accept what they have in stock. We actually gave them 3 opportunities on multiple sides of deals(renting, letting and selling) and the customer experience was appalling. Our intention was to refrain from giving a feed-back but after being asked for one, it was the cherry on the cake. They do believe they are doing a good job. RSK employs a team of children in what should be a serious endeavour.
Agent replied · 23 October 2024
I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Dear Herosia, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent service from Matthew Woodman! Thanks Matthew for your efforts!
5/5
GoogleMathew was great, i would recommend him again!
5/5
GoogleMatthew has found me some great new tenants! ☺️
Agent replied · 24 October 2024
Dear Rhianon, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GooglePerfect service, very happy! Matthew was excellent and incredibly helpful! Thank you!
Agent replied · 24 October 2024
Dear Leah, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAtmosphere is nice, and staffs working here are so friendly and kind. I love it.
Agent replied · 24 October 2024
Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThank you Matthew from the RSK team on providing us with options for our move. Great service.
Agent replied · 24 October 2024
Dear Ana, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatthew was absolutely outstanding. His customer service and attention to detail was exquisite. I could not recommend him enough!
5/5
GoogleAfter months of unsucessful searching, one call with Megan sorted eveything, she was prompt with arranging viewings, very helpful and hands on with the entire process, Megan has been a fantastic help and taken some of the many stresses that moving homes induce ! I would reccomend megan at RSK to anyone
Agent replied · 24 October 2024
Dear Niki, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had a viewing today with Megan. She was punctual, professional, amiable, fashionable and very clear with her help and facts. She made my viewing very pleasant and has been very prompt with her check ins.
Agent replied · 24 October 2024
Dear Nuha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHaving had the delight of working with Bailey at RSK and although my search hasn’t been exactly rewarding it has still been really positive working and dealing with someone who has such an upbeat and positive attitude. Thank you for really trying your best to find a home for me, you are a diligent, professional and really seem to care about what I’m looking for!
Agent replied · 24 October 2024
Dear Mira, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRSK was incredibly helpful in finding a home. I wanted to give a special thanks to Duncan. He was incredibly diligent and understanding of our personal needs when finding us a property.
Agent replied · 24 October 2024
Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThanks to Duncan and his team for being upfront and helpful from the start to the end of our rental process. We are settling down in our new home and I have no doubt to be receiving their full support if needed during our tenancy. Lovely team of professionals to deal with. Samir Timuri
Agent replied · 24 October 2024
Dear Samir, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatthew gave me the best experience in my rental search, he listened to my needs and communicated with me throughout the whole process. He has exceptional customer service skills and would recommend anyone to deal with him for their property search.
Agent replied · 24 October 2024
Dear Lola, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent service. As a tenant terminating my contract on a flat let, Megan and the team were proactive and helpful in informing me on procedures and viewing times. Second to none in their friendly and courteous manner a thoroughly professional outfit. Many thanks
Agent replied · 24 October 2024
Dear Keith, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRSK has provided us with great service. Highly recommend Megan - her professionalism and friendly demeanor made us feel at ease, and we never felt rushed or pressured. She genuinely cared about finding the right place for us and went above and beyond to ensure we were happy with our options.
Agent replied · 24 October 2024
Dear Achana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotMatthew Woodman
Matthew WoodmanLettings ConsultantHas been great, always polite helpful and informative.
Agent replied · 23 August 2024
Dear Darren, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Robertson Smith and Kempson
Which Robertson Smith and Kempson office has the most reviews?
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
Where are the Robertson Smith and Kempson offices?
The four Robertson Smith and Kempson offices, by town:
- London (1 Central Buildings): 1 Central Buildings, The Broadway, London, W5 2NT
- London (116 Northfield Avenue): 116 Northfield Avenue, Ealing, London, W13 9RT
- London (137 High Street): 137 High Street, London, W3 6LY
- London (69 Greenford Avenue): 69 Greenford Avenue, Hanwell, London, W7 1LL
Has Robertson Smith and Kempson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
