5/5
GoogleI’ve had great service from the Portishead branch of Reed Rains, from first viewing through to completion. I’d recommend them!
Agent replied · 20 January 2024
Thank you Fran for your review, I hope you have settled into your new home.
Trusted Agent profile
Reeds Rains CEMB estate agents in Clevedon and Portishead
★★★★★
2,828 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,828 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,066
Reviews on Trustpilot
Business-wide
Our offices
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, Clevedon, BS21 6NB, BS21 6NB2,268 reviews · 238 on Google (4.8)75 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, Portishead, BS20 6EL, BS20 6EL2,077 reviews · 154 on Google (4.8)76 in the last 90 days
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, BS21 6NB254 reviews · 250 on Google (4.8)6 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, BS20 6EL157 reviews · 156 on Google (4.8)7 in the last 90 days
Latest reviews from every Reeds Rains CEMB office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThey listened to our requirements, and acted accordingly. They also seem more professional than another estate agent that we have dealt with recently.
5/5
GoogleI would like to say a big thank you to all at Reeds&Rains for helping me move into my apartment in Portishead especially Rozzanna who was very professional and helpful. Adam hawkins
Agent replied · 20 January 2024
Thank you so much for your review Adam, I am sure you will love living in Portishead.
5/5
GoogleRozzanna is a very thorough lettings manager with great communication skills. If not for her we would have been unable to find a place to live in Portishead.
Agent replied · 20 January 2024
Thank you Marnix for the review, I am glad you have settled into your new home.
1/5
GoogleThe ban on rip off letting fees cannot come fast enough! Reeds Rains seem to think that, for an outsouced credit check (my credit file is excellent anyway) which costs a few pounds & takes a few mins, and to print off a standard tenancy agreement (20 pence maximum) and 30 mins work, that they can charge considerably more per hour than a top solicitor or QC! Granted, they have to make money, but they charge the landlord the equivelent of the first months rent anyway! As of that isn't enough!!
Agent replied · 20 January 2024
Thank you for taking the time to leave us a rating. I was very disappointed to see that we only managed a 1 star. As the business owner, I would very much like to understand what we could have changed to have received a higher score from you. I am unable to find any contact details to be able to get in touch with you, so please feel free to contact me, Martin Bowley on 01275 843371 or email portishead@reedsrains.co.uk
5/5
GoogleI was unsure to sell or rent my property in a Portishead and I had a very relaxed informal meeting to discuss my options. Having made a decision to rent the whole process was undertaken by Rozzanna with viewings arranged resulting in a tenant within days! Very impressed.
Agent replied · 20 January 2024
Thank you Peter for your review, I am so glad we have found you a suitable tenant who will look after your property.
5/5
GoogleWe found the staff at Reeds Rains to be very professional but friendly and charming. They made both renting a property and buying a property very stress free. We wouldn't hesitate to recommend them.
5/5
GoogleReeds Rains has been absolutely fantastic with the sale of our house. We've had a few ups and downs with the sale and they have been very understanding of complex circumstances and helpful in letting us know about our options. I can't recommend them enough. We went from selling, to trying to rent and back to selling and they were completely patient with these changes and did their best to help us every step of the way.
1/5
TrustpilotHorrendous!!
Horrendous!!! Do not rent a property from them!!
5/5
TrustpilotExcellent service from Gemma Hawden at…
Excellent service from Gemma Hawden at the Bridlington branch during our recent purchase
5/5
TrustpilotMany thanks to the entire team at…
Many thanks to the entire team at Bamber Bridge.Their friendly, enthusiastic and thoroughly professional approach made our house purchase as stress free as possible.Well done everyone and thank you all.Kind regards,Michael and Wendy.
5/5
TrustpilotGreat service
Buying my first house with Reeds Rains was a great experience, they kept me up to date throughout the whole process from start to finish, i highly recommend these professional guys.
2/5
TrustpilotReeds Rains have been my letting agents…
Reeds Rains have been my letting agents for the last few years. They are the sort of agent who tend to get things done eventually, in a roundabout sort of way, but their business process is clearly chaotic and they can be a real pain. Some of the highlights of my tenancy:* Any communication needs repeatedly following up, a large number of emails get ignored.* They somehow failed to keep a copy of all the keys to my flat, so they can't get in without me there* My local branch closed down but they never thought to tell me. I only discovered because I turned up there and it was a vape shop.* They've suddenly introduced a £120 "renewal fee" for renewing contracts.On the plus side, their call-centred based maintenance system, while a little impersonal, does tend to get people out to me quickly enough. Their staff are generally friendly too, a few of them are just a bit dim-witted. If you see a place you love and it's Reeds Rains, you might have some hassle but it'll be ok.
1/5
TrustpilotBig Mistake to go with Reeds Rains.
We used Reed Rains Abergele to manage our property because they were local. Within a few months they closed the Abergele office. We then had to deal with their inefficient Southampton call centre. They were a disaster for us. We ended up having to deal with repairs and contractors ourselves because they didn't have any local contractors who would pay to be on their books. They got ridiculous quotes for repairs. In the end we changed to a local company but Reeds Rains want us to pay £750 to get out of a contract when it is actually them who are at fault. They unilaterally changed the terms of our service without any discussion.
1/5
TrustpilotStay away
We have rented a house through Reeds Rains for 2.5 years now, never had any major problems, rent inspections every 3 months, but they always manage to find an issue; carpets need cleaning, nick in Lino where dishwasher has slotted in, they’ve even gone as far as requesting us to clean the drive way, but I believe this to be the bloke that owns the house. I’m very particular my home so I was quite upset to learn that I had been judged like this! We have already come to terms with the fact that we are unlikely to receive our bond back, even though there are no major issues with the house.We have only had two cause for concern issues, the second one arising today. In the summer, no one was at home for the gas man who coincidentally knew the landlord (not Reeds Rains), personally, so he came with a spare key and let him in while no one was at home! It was actually my day off and the gas man was 30 mins earlier than expected, I had the shock of my life when I returned home. Today, I got a text from my bank to say that I was in my overdraft! I thought bloody hell, we’re not even in January yet, how did this happen?! Reeds Rains had taken two lots of rent direct debits totalling over £1500! I rang their accounts team who fobbed me off and told me it was my banks issue! After twoing and frowing, Halifax have managed to claw back one of the direct debits, but it will take 24-48 hours to show in my account. Reeds Rains customer service is diabolical!**edit as can’t reply to comment - Haxby Branch
Agent replied · 22 October 2024
Hello Chloe,We are very sorry to read your review, this is not the level of service we expect to give our customers. Please could you let me know which branch it was you had dealings with so we can make sure something like this does not happen again.Kind regards,Reeds Rains
1/5
TrustpilotIf there was a zero stars they'd get…
If there was a zero stars they'd get it! You never speak to the same person twice due to staff turnover and when you do, they do nothing about your complaint. We were left without heat or water for a week with a small child. Despite visits every 3 months where they stated everything was fine, at the end of the tenancy they delayed returning our deposit for 3 months and then stiffed us for the full amount as they said the house didn't match the original inventory. We were not given the chance to dispute this or find cheaper firms to do any work that was supposedly necessary. Absolute con artists! Complaints going to the ombudsman asap.Edit: Hilarious to see this joke of a company requested feedback about which office I had a problem with, when its the whole company. Enough with the pretend customer care on Trust Pilot! It's the treatment before hand that does the damage. What a joke.
1/5
TrustpilotAvoid like the plague these people do…
Avoid like the plague these people do not care I have had issues builder lying constantly reported issues time and time again and nothing now my daughter has had her head injured she is only 3 years old her bedroom door is hanging off and spun back on her hitting her head I am now going to a solicitor as this was reported time and time again I would fix it MYSELF but the wood to the frame is rotted yet if your£10'behind on my rent they are calling me up truly despicable that isn't the only thing I have nothing but excuses and now my daughter is injured they want to come and fix it only after she cut her head honest do not rely on anything they say I am currently going to see a solicitor
Agent replied · 22 October 2024
Hello Thomas,We are very sorry to read your review, this is definitely not the level of service we expect to give our customers. Could you please let me know which branch you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotDo not rent off these people.
Rating only, no written review.
Agent replied · 22 October 2024
Hello Vicky,We are very sorry to read your review. Please can you let me know which branch you had dealings with?Kind Regards,Reeds Rains
2/5
TrustpilotNot the best experience with them
Recently booked a house viewing with them, never received any confirmation of the viewing and they never sent me the full address so I had to call up on the day to get the details and to confirm. Once we arrived the agent didn’t introduce himself at all, and just didn’t seem like he wanted to be there, he sounded very bored. He didn’t know any information about the property and couldn’t answer any questions that we had. He didn’t sell it at all, I’d be fuming if he was selling my home! Wouldn’t want to use them again
Agent replied · 22 October 2024
Hello Zoe - We are very sorry to read about your experience. Cold you please let me know which branch it was you had booked the viewing with?Kind regards,Reeds Rains
5/5
TrustpilotExcellent service
Excellent service. The manager at Consett branch knows her market and the viewings, sale and price all followed her forecast. I would highly recommend.
5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
5/5
TrustpilotAmazing service and great communication…
Amazing service and great communication all the way through the sale.This was the second agent we used to sell the property and we were thoroughly impressed with how quickly and efficiently the sale went through.The staff here are really customer focused and go above and beyond!Definitely would use them again!.Kind RegardsLaura CordwellKingscrown Properties ltd.
5/5
TrustpilotSpectacular service
Steven Goforth and his team were fantastic. His team was very helpful and I achieved 100% of the asking price for my home within a very short time period; in a very competitive market. I would recommend the Hull branch to anybody looking for a quick, easy and hassle free sale.
1/5
TrustpilotTotal incompetance
Total incompetance . Don't even think about using them. You have been warned.
Agent replied · 22 October 2024
Hello - We are very sorry to read your review. Could you please let me know which branch it was you had dealings with?Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains CEMB
Which Reeds Rains CEMB office has the most reviews?
Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.
Where are the Reeds Rains CEMB offices?
The four Reeds Rains CEMB offices, by town:
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB, BS21 6NB
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL, BS20 6EL
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL
Has Reeds Rains CEMB won any awards?
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
