5/5
TrustpilotVery friendly and professional service
Very friendly and professional service. Definitely recommend
Trusted Agent profile
Reeds Rains CEMB reviews in North Somerset, Clevedon and Portishead
★★★★★
2,769 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in North Somerset (two offices), Clevedon and Portishead. Together they have 2,769 reviews on four platforms, rated 4.0 out of 5 overall.
712
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,051
Reviews on Trustpilot
Business-wide
Our offices
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
- Reeds Rains CEMB North Somerset (5 The Triangle)5 The Triangle, Clevedon, BS21 6NB, BS21 6NB2,228 reviews · 215 on Google (4.8)54 in the last 90 days
- Reeds Rains CEMB North Somerset (58 High Street)58 High Street, Portishead, BS20 6EL, BS20 6EL2,048 reviews · 139 on Google (4.8)55 in the last 90 days
- Reeds Rains CEMB Clevedon5 The Triangle, BS21 6NB235 reviews · 230 on Google (4.8)0 in the last 90 days
- Reeds Rains CEMB Portishead58 High Street, BS20 6EL137 reviews · 136 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Reeds Rains CEMB office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot4/5
TrustpilotExceptional stuff
5/5
TrustpilotGreat outcome
Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome
5/5
TrustpilotExceptional service from the start!
Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!
Agent replied · 10 October 2026
Thank you so much for your lovely 5* review Sarah! It has been a pleasure working with you again. Lydia
5/5
TrustpilotFabulous service
Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend
Agent replied · 10 October 2026
We are so pleased to hear about your positive experience with our team and the app. We appreciate you recommending our services; it means a lot to us! Regards, Reeds Rains
1/5
TrustpilotThey scammed me
5/5
TrustpilotUp to now,everything has been explained…
Up to now,everything has been explained clearly by all staff in a professional and friendly manner.
Agent replied · 10 October 2026
We're so glad our team provided clear, professional, and friendly explanations. We appreciate your kind words! Regards, Reeds Rains
4/5
TrustpilotHands held through the full sale of the…
Hands held through the full sale of the house, prompt service, communication at all the stages of the sale of the house cannot complain and the full process stress free !!
Agent replied · 10 October 2026
We're so happy to hear that our team provided prompt service and clear communication, making your house sale stress-free. We appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotOur Reeds Rains Experience
We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!
Agent replied · 10 October 2026
We are so pleased to hear about your wonderful experience with our team. It is truly rewarding to know that our efforts to provide polite, professional, and friendly service, along with excellent communication, made your home-buying journey smooth and stress-free. We deeply appreciate your kind words and recommendation. Regards, Reeds Rains
5/5
TrustpilotMyles reeds rains
Myles could not have been more helpful and patient Under very trying circumstances
Agent replied · 10 October 2026
We are glad to hear our team provided helpful and patient support during a difficult time. Regards, Reeds Rains
5/5
TrustpilotVery friendly, informative and efficient
Ken was very helpful , got back to us with answers in good time
Agent replied · 10 October 2026
We're so happy to hear our team provided such timely and helpful assistance. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotJohn has been helpful and professional…
John has been helpful and professional all the way through our experience with Reeds rains
Agent replied · 10 October 2026
We're delighted to hear our team provided such a professional and helpful experience throughout your journey with us. Regards, Reeds Rains
5/5
TrustpilotExcellent support and service
Excellent support and service, would strongly recommend
Agent replied · 10 October 2026
We are so happy to hear you had such a positive experience with our support and service. We truly appreciate your recommendation. Regards, Reeds Rains
5/5
TrustpilotRebecca,who conducted the viewing ,was…
Rebecca,who conducted the viewing ,was extremely professional and helpful and very personable. We appreciated that she made us feel comfortable throughout the whole process. A credit to your company,
Agent replied · 10 October 2026
We're so glad to hear that our team member provided such a professional and personable experience, making you feel comfortable. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotWe had Jack and Lisa from the Wakefield…
We had Jack and Lisa from the Wakefield branch for our move a month ago, and I cannot recommend them enough. Really advocated for us and supported us when the chain got complicated.
Agent replied · 10 October 2026
We are so glad to hear our team provided exceptional support during your move, especially with the complexities of the chain. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotA very competent ,pleasant and helpful…
A very competent ,pleasant and helpful young lady, a credit to your team.
Agent replied · 10 October 2026
We're so happy to hear that our team member provided such excellent and helpful service. We truly appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
Agent replied · 23 September 2026
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotAlways keep me updated
Agent replied · 23 September 2026
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
Agent replied · 23 September 2026
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotGreat work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
Agent replied · 23 September 2026
We are so happy to hear about your positive experience! We always strive to go above and beyond for our clients, and we appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotVery professional
Very professional, friendly and knowledgeable. Keep clients up to date with progress.
Agent replied · 23 September 2026
We're happy to hear our team's professionalism and communication met your expectations. We appreciate your kind words! Regards, Reeds Rains
1/5
TrustpilotExtremely poor
Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.
5/5
TrustpilotChris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
Agent replied · 23 September 2026
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains
4/5
TrustpilotVery good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
Agent replied · 23 September 2026
We're glad to hear our team was helpful and made you feel valued. We understand your frustration regarding tidying up after viewings and will address this internally to improve our process. Regards, Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Reeds Rains CEMB
How many reviews does Reeds Rains CEMB have?
Reeds Rains CEMB has 2,769 reviews across its four offices, rated 4.0 out of 5 overall: 712 on Google, 5 on Facebook, 1 on Yell, 2,051 on Trustpilot. Company-wide Trustpilot reviews for Reeds Rains CEMB are counted once, not once per office.
Which Reeds Rains CEMB office has the most reviews?
North Somerset (5 The Triangle) has the most, with 2,228 reviews rated 3.8 out of 5, followed by North Somerset (58 High Street) with 2,048.
Where are the Reeds Rains CEMB offices?
The four Reeds Rains CEMB offices, by town:
- Clevedon: 5 The Triangle, Clevedon, BS21 6NB
- North Somerset (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB, North Somerset, BS21 6NB
- North Somerset (58 High Street): 58 High Street, Portishead, BS20 6EL, North Somerset, BS20 6EL
- Portishead: 58 High Street, Portishead, BS20 6EL
Has Reeds Rains CEMB won any awards?
Yes. In The Trusted Agent 2026 awards: Reeds Rains CEMB, Clevedon won Gold.
