Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAbsolute con artists
Absolute con artists. You sign a document stating rules etc. I briefly remember one of the pointers being "check out fee" but no actual figure of how much this was. To be horror I am sent a bill for £120. Apparently this is to pay for someone to walk around the house and check it is okay. Did I mention the landlord pays the same? £240 for a ten minute walk around? Really???! I then received the report back stating several issues such as lampshade missing (even though it was there but in a different place) damp and mould of front and back door (how and why that is the tenants fault is beyond me).The landlord then came back and stated she wanted £60 from my deposit because I had left my grass cutter in the garage (a phone call about this would rectified this as I forgot about it); apparently she spent 8 hours cleaning the property??? Due to the damp and mould from the doors. The house is old and both doors are old and not fit for the amount of rain water. She then also complained I had smart meters installed "without her permission" clutching at straws there, as smart meter does nothing to alter the property in any way! And aside from that I lived in this property for a year and 7 months of that I lived with a rat infestation!!! I was simply told to just go get some rat poison (even though I had a 5 year old, like you want rat poison with children inside) and some traps?? They did absolutely NOTHING until i reported it to environmental health. The whole agency is a complete rip off with hidden costs. I won't ever rent with them again or recommend them.Taking that extortionate amount of money plus £60 (conveniently a very rounded amount) off a single parent right before Christmas must make them feel really big!!
Clare · 10 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotMajor issues
Had major problems with hazel grove reeds rains and south hampton im doing there job for them they clearly can't be bothered
Dorris · 10 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotReeds Rains A-U-L
Reeds Rains, Ashton Under Lyne. Best customer service I’ve received from any estate agents. Personal and profesional touch, made the proces very easy. Will definitely consider when we are ready to buy.
Keely · 7 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Keely - Thank you for your kind review about our team at our Ashton Under Lyne branch.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotWonderful company for selling your…
Wonderful company for selling your house. Rachel Clark is so efficient and "on it". She did all of the chasing for me and nothing was too much trouble! Many thanks
Sarah · 4 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotThe estate agent
The estate agent, Steve was brilliant so down to earth and gave me honest feedback which I can use. I felt comfortable letting him into my house and that I could trust him. I will only use Reeds Rains when I sell or rent as can tell they are professionals that I can trust. He was on time for the appointments and very approachable.
Tracy · 3 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotAll the services are good and…
All the services are good and satisfactory.. in manchester branch
Liji · 3 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotDisgusting - reeds rains doncaster
Disgusting, evil, vile estate agents. Will not even write here what they have done as it is too upsetting to even mention. Just avoid them and go with ANYONE else.
L · 2 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotReeds Rains Eastwood...seriously this…
Reeds Rains Eastwood...seriously this must be the best estate agent in Nottinghamshire.Nothing was too much trouble for them.Led by their wonderful manager Matt all of his staff were helpful,friendly,polite and efficient. Due to their efficiency my mum’s property was sold on the first day as they had notified a couple who came to view it at once and snapped it up as realistically priced(£20,000 more than another estate agent who had also priced it).They dealt with everyone of my queries in their usual quick and meticulous manner.The manager Matt led by example and along this journey offered his help every step of the way and reiterated this every time I phoned or called into the office.This estate agent was recommended by a friend of mine and I’m so glad I went with them as they made what could be a very stressful experience into a very pleasant one. I cannot sing their praises highly enough and cannot understand the bad reviews given to them as I am recommending them to all my friends who want to sell their property.
Debra · 1 December 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Debra - Thank you so much for taking the time to write a great review. We are always happy to hear that Matt the team at Eastwood gave a great efficient selling service. We wish you the best of luck!Many thanks,Reeds Rains
★★★★★ 1/5
TrustpilotReeds rains Hull...
Reeds rains Hull...Initially registered interest in a property through website, due to no answer at estate agents, even though they were supposed to be open.Expected to be called once registering, however no call came? Rung the estate agents again and finally got through, lady explained I would have to go through my details again as they can't retrieve my information off website? So I gave details, to be told someone will ring me back. No one did. Rung estate agents again and finally booked a viewing. Took afternoon off work as I work away and went to view property. No representation from estate agents turned up and no access to property due to it been vacant. Strange when Estate agent stated it was in high demand and they had been viewings through the week? Ring estate agents who explained they had been a mistake in the diary and wouldn't be able to view today! Luckily the owner of the property now knows the mess around we've had off reeds rains. Quite simple, no one is bothered in that place. Even though they're a esrare agents, they don't seem interested in viewing or selling of properties. Stay away.
Richard · 29 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotTo answer Reeds Rains reply (unsigned)
To answer Reeds Rains reply (unsigned) It seems strange that when I notified Reeds Rains to release the deposit back to the tenant who had just vacated they sent me an email to advise me that their Eastwood Team would be in touch to help find a new Tenant. I called the Eastwood Office and spoke to the person who dealt with the lettings advising that I do not require their services, She is the one of the team that caused the problem. So it says a lot about so called "full restructure at our Eastwood and Chesterfield branches as a result whole new teams are now in place " It just shows that their management is out of touch and does not tell the whole truth.To sum up the service is poorH Orchard
Harry · 28 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotVery friendly
Very friendly, efficient , helpful staff.
Sharon · 28 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotI am a Landlord and was dealing with…
I am a Landlord and was dealing with Reeds Rains at Eastwood Nott's in January 2019 and the Tenancy has now terminated.The staff at Eastwood and Chesterfield do not understand the Legal Requirements of a Tenancy agreement and Signed on my behalf after I had expressly told them not to, saying I would allow the Tenant to move in and we would sign the agreement when it had been amended as there was so many errors in it.They went ahead anyway and signed on my behalf.I have now moved to a more professional company
Harry · 27 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Harry - We are very sorry to see your review, it is not a level of service we aim to provide for our Landlords. Since January 2019 we have undergone a full restructure at our Eastwood and Chesterfield branches, as a result whole new teams are now in place. We again apologise for what happened and wish you the best of luck with your let.Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotNever go here
Not even worth a 1 star never been so let down to lack of service. Will get more communication out of a brick wall
Dorris · 26 November 2019 · Reeds Rains CEMB Portishead (58 High Street)
Agent replied · 24 October 2024
Hello Dorris - We are sorry to hear about the communication difficulties. Could you please let me know which branch it is you have dealings with?Kind regards,Reeds Rains
★★★★★ 1/5
Trustpilot“It’s not our problem”
We live in a rented house and the filter on the oven was very loose when we moved in. When we moved we emailed them and they said that they could sort it out. Since then it has completely fallen off. We have been emailing reeds rains for weeks on end now and only just got a reply, saying that “it’s not their problem anymore”. We phoned them up and they hung up. Thanks reeds rains, you’ve got something really special.
Jennifer · 26 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Jennifer - We are very sorry to hear about this situation. It is not the level of service we aim to provide. Would you be able to let me know which branch it was you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotMr and Mrrs Quintas
Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone
Joao · 24 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Mr and Mrs Quintas - Thank you for taking the time to leave a positive review. We are glad our team provided you both with a great service.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotFive stars!
We've received excellent service from Macclesfield Reeds Rains branch. The team have been consistently helpful, pleasant and hard working during the sale of our property. Special thanks to Anthony, Trevor and Sue for all your help. I have already and will continue to recommend Reeds Rains to others.
Jennifer · 21 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Jennifer - Thank you so much for taking the time to write a great review about our team at our Macclesfield branch.Many thanks,Reeds Rains
★★★★★ 1/5
TrustpilotIt's been 3 days now since I rang the…
It's been 3 days now since I rang the holderness road, Hull branch to arrange a viewing on 2 properties, the young girl on the phone I spoke to was pleasant, said she'd pass it on to the sales team who have not bothered ringing me back, she did mention 1 property was under offer but I should still be able to view it, especially if I put in a higher bid, I've got a good mind to go see the owners and let them know that this company is stopping or just can't be bothered to contact me and arrange a viewing.
Darren · 21 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Matthew - We are very sorry to hear about your experience, this is not the level of service we expect. We will chase this up with the branch and get them to contact you.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotDefinitely 5 stars!
Definitely 5 stars!Very friendly staff.Thank you all for your hard work selling my home.
Lyubov · 19 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello - Thank you for your kind review, we will be sure to pass on the good words.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotGreat service
Rating only, no written review.
Catherine · 19 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotFriendly and efficient staff pleasure…
Friendly and efficient staff pleasure to deal with
Mr · 18 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotVery professional and friendly
Rating only, no written review.
Julie moore · 15 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotUsed Reeds Rains for the sale of our…
Used Reeds Rains for the sale of our house and we were very pleased with the service they provided. They got lots of viewings for us and a buyer from well out of the area.They kept us updated on other properties in our area and price range and also on the progress of our sale. I would highly recommend them especially the Lesley who went out of her way to see things went smoothly and keep us updated on the progress of our sale.Again we can"t thank them enough and would use them again if we move. The branch we used was in Prescot on Merseyside .
Charles · 14 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
hello Charles - Thank you for taking the time to write a great review. We will be sure to pass on the good words to the Prescot branch.Many thanks,Reeds Rains
★★★★★ 1/5
TrustpilotVery poor level of service.
The staff in the local branch were helpful and good to deal with. After letting a property we were handed over to the central team in Southampton (the property being in Sheffield) and from there on the level of service was terrible. I would let rent a Reed Rains property again under any circumstances.
Sam · 14 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotJoshua Leetham financial advisor from…
Joshua Leetham financial advisor from York, Absolutely amazing guy.Went above and beyond to help us, on what proved to be a difficult house buy. But this guy didn't stop helping us... 👌👍 Thank you
The · 12 November 2019 · Reeds Rains CEMB Clevedon (5 The Triangle)
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