Trusted Agent profile

Reeds Rains CEMB estate agents in Clevedon and Portishead

4.0

β˜…β˜…β˜…β˜…β˜… Great

2,832 reviews across 4 offices and 4 platforms

reedsrains.co.uk

Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,832 reviews on four platforms, rated 4.0 out of 5 overall.

Google logo

4.8 / 5

757

Reviews on Google

All 4 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

2,070

Reviews on Trustpilot

Business-wide

Our offices

Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.

Latest reviews from every Reeds Rains CEMB office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily Β· 8 November 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

1/5

Trustpilot

Poorest and greediest agent in history

I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!

Frederick Β· 8 November 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 22 October 2024

Hi Frederick,Really sorry this has been the case. I have requested for more information so that I can pass this matter to the right branch that was dealing with you so they can get in touch with you and resolve this matter.This request will come directly from Trustpilot.Regards,Reeds Rains

5/5

Trustpilot

This is my first time with an estate…

This is my first time with an estate agent. I was anxious but once I started getting views I was less anxious. I was told the property would get sold however I was getting impatient and was about to give up. When I got the call to say I got a buyer and it was a guarantee. Well I was so happy that they were true to their word that they would get it sold.

Patricia Β· 31 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Selling of parents home Gregg the manager was very helpful as…

Gregg the manager was very helpful as was all the staff guiding me through the process and paper work I needed to sell my parents house as they have moved in to a care home so thanks for all your help and understanding of the position I found myself in.

Robert Β· 31 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Brilliant!

This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!

Mrs Β· 31 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

It was/is stressful and it took a long…

It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much

Ellen Β· 31 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

1/5

Trustpilot

Lack of concern for Tenants and poor service

I rent a property through Reeds Rains in Blackpool. We have suffered over 8 years from poor responses for jobs to be completed and the landlord informed. Most recently my bedroom window which will not close properly was reported in July during a house check.After a number of emails someone came to get a quote for the landlord 23/08/23. Since then we have continued to regularly ask when the work is being done. Yesterday I went into the office has it is now getting colder and it is becoming a bigger issue. I was told that a different company will give a quote but not when this will happen. I feel that tenants are not treated with respect or importance by this company.

Jill Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 22 October 2024

Hi Jill,Sorry to read your review. We take your comments very seriously. We would like to investigate this matter further so we will be sending you a request for more information, this will come via Trustpilot.Regards,Reeds Rains

5/5

Google

Rating only, no written review.

Lloyd Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Many thanks for the 5 star review!

5/5

Google

Rating only, no written review.

Paul Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Thanks Paul for taking the time to leave us a 5 star rating Regards Charlotte

1/5

Google

Rating only, no written review.

Andrew Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Hi Andrew. We have tried to find you on our database however there is no record of you on our system. We’d love to know more about your experience with Reeds Rains so please do contact us on 01275 872238. Regards, Craig.

5/5

Google

Rating only, no written review.

Tatenda Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Many thanks for the 5 star review, the Lettings Team wish you all the best in your new home.

2/5

Google

Very helpful

Elaine Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Hi Elaine, Thankyou for your comment that we were very helpful. If there is anything else you feel we could be doing to improve your star rating of us, please contact us directly on 01275 872238. Regards, Craig.

5/5

Google

Excellent service from friendly staff. Perfect communication keeping me fully updated, would definitely use again.

Simon Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

From instruction to completion in 3 months, delighted the process went so smoothly, I know the buyer is over the moon and can't wait to move into the bungalow. Your feedback is much appreciated.

5/5

Google

I have found the staff at Reeds Rains in Clevedon to all be friendly, helpful and professional.

Neil Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Many thanks for the feedback, best wishes in the new home, have a great Christmas!

5/5

Google

. Would highly recommend Reed Rains and especially Heidi who kept us informed of the sale at all stages, excellent service

Jo Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Thank you for your kind review Jo and the 5 stars, Heidi will be pleased. Regards Charlotte

5/5

Google

Having never moved into my own flat it was great to have chloe help me every step of the way, she was really helpful and understanding and also answered any questions i had to help me through the process, many thanks to chloe it was an absolute pleasure having your help, your a star 🌟 …

Johnny Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Hi Johnny, many thanks for the feedback, enjoy your first Christmas in the apartment and have a Great New Year!

5/5

Google

Excellent service from Craig, Heidi and the Clevedon team. Kept us informed throughout the sale. Would 100% recommend.

Haden Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Many thanks for the positive feedback, you know where we are if you ever need us again. Thanks again Craig.

5/5

Google

Heidi and Brooke from clevedon Reeds Rains. Have been absolutely fantastic. Very professional but have gone above and beyond to make this experience a great one for me as a first time buyer. 😊 …

Jodie Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Congratulations on buying your first home, delighted Heidi and Brooke made it such a smooth move, sure they will be there for the house warming!

5/5

Google

Excellent experience with Reeds Rains. Very thorough with regards to Maintenance and step any step assistance with tenancy. Highly recommend.

MATT Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Hi Matt, pleased to hear about your experience with finding a home to rent, best wishes in your new home. Thanks again Kelly

5/5

Google

Very professional and efficient service from Craig, Heidi, Brooke and all the team at Reeds Rains while dealing with my property sale over the last 6 months.

John Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Thank you for taking the time to provide us with feedback, if your ever in Clevedon feel free to pop in for a coffee!

4/5

Google

Excellent work from the whole team at RR Clevedon, they got my house sale over the line in tricky times (Q1 & 2 2023). Honest and straight talking, couldn't sing their praises more.

Nathan Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Congratulations! The whole team wish you all the best with your new venture, we really appreciate the feedback.

4/5

Google

A few slight minor issues at the property that were easily rectified swiftly by the team at the Clevedon branch which is reflected in the 4 star as opposed to 5. Tina, Kelly, Heidi and Amy have been super helpful, friendly throughout the whole process from viewing right through to after moving in.

Louise Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

I hope you have settled into your new home, thank you for taking the time to leave my team a review and I am glad my team sorted out the issues swiftly for you. Kind Regards Charlotte

5/5

Google

Special mentions to Brooke, Heidi & Tina - from an offer accepted to completion we got the house sold in 10 weeks. Great work thanks all

Adam Β· 26 October 2023 Β· Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied Β· 25 October 2024

Thanks Adam for the 5 star review, we are delighted that we got your house exchanged within 10 weeks Regards Charlotte

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Reeds Rains CEMB

Which Reeds Rains CEMB office has the most reviews?

Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.

Where are the Reeds Rains CEMB offices?

The four Reeds Rains CEMB offices, by town:

Has Reeds Rains CEMB won any awards?

Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.

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