Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 5/5

Google

I found the whole process of selling the house with the Clevedon branch, so easy! Right from the start, the team were very professional and friendly. l would like to to thank Criag, Brooke and especially Tina (and of course any other team members l am unaware of) for keeping me constantly updated. Well done!! l happily recommended you.

Fiona · 29 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

The Team, especially Brooke and Heidi have been excellent helping me move to the area; firstly providing me with a range of places to view and then keeping me updated throughout. They are such positive individuals who get the job done, thank you!

Kate · 28 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

First and last time being with reeds…

First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.

Chris · 23 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

I am very confident about the selling…

I am very confident about the selling of my Mums pride and joy property, with Reeds Rains. Tom came to value the property and took photos. Tom arrived on time, me and my partner were very tired after a long four hour journey, early morning! We felt comfortable and instantly liked Tom who explained everything about what would happen, he was very compassionate about our circumstances as my Mum has now Alzheimer’s and unfortunately had to go in to a care home! His confidence and drive about selling the property really came through. We liked his valuation and we are very happy with the Rhyl branch.

Tracey · 21 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Google

I just wanted to say a very big thank you to Brooke for all your help & patience finding me my new home. You helped to keep everything on track and even when there was complications I felt confident in you. In fact, if it wasn't for you, I am not sure I would be where I am now, looking forward to picking my keys up. Thank you, you are a credit to Reeds Rains.

Nicola · 21 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I found the whole process of selling the house with the Clevedon branch, so easy! Right from the start, the team were very professional and friendly. l would like to to thank Criag, Brooke and especially Tina (and of course any other team members l am unaware of) for keeping me constantly updated. Well done!! l happily recommended you.

Fe · 21 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Would highly recommend buying (or selling) through Reeds Rains. Very friendly and honest team, with good communication throughout. Would definitely use their services again. Also used Sarah the mortgage broker (through Embrace Financial) in the office, after not so great experiences with brokers in the past, she was amazing. Will be looking to her in the future for sure!

Lauren · 21 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

The Team, especially Brooke and Heidi have been excellent helping me move to the area; firstly providing me with a range of places to view and then keeping me updated throughout. They are such positive individuals who get the job done, thank you!

Kate · 10 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Friendly, Knowledgable, Professional

Very friendly, knowledgable and professional.

Tony · 8 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Still have received my deposit after 3…

Still have received my deposit after 3 months of vacating one of reed Rains properties. I have gone through mydeposits Dispute and the agency was ordered them to pay back the deposit a few weeks ago, but no payments have been made. I have made complaint to the property Ombudsman and the national trading standards estates and letting agency team, in preparation to take it to court. I don't understand why they are stalling and the constant lies whenever you speak to someone on the phoneNoma

Noma · 8 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

0 stars or less - useless complaints department

0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.

NA · 6 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Always there

Always there, very knowledgeable and friendly, fantastic team

AMBLER · 5 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

One of the worst agent in Manchester

One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money

Santhosh · 1 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Liam and Keaton were brilliant

Liam and Keaton were brilliant, my dad had been flooded out and needed a new home they did everything they could to get him in his new place ASAP. They were sympathetic and very professional. Communication was great, I can't thank them enough. Definitely recommend.

Customer · 1 December 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

The team at Plaistow branch are…

The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.

Abolade · 30 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Unbearable Living Conditions and Appalling Service

I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.

Rebecca · 30 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Great agents! They were very supportive and patient with my application and referencing. I am all moved in now and they are very quick to respond to all of my questions. 10/10

Mihajlo · 30 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

My experience with Sue from Reed Rains yesterday was a very positive experience. Sue showed professionalism and patience. She was thorough and very understanding. Thank you.

Glenis · 30 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I have rented a property through Reeds Rains Estate agents, Clevedon. Tina and Brooke were professional ensuring that they kept me updated. Albeit, findi g a property is a stressful process but Tina and Brooke made this feel extremely settling. I received contact/correspondence on a regular basis. I would highly recommend Reeds Rains if you are looking for a property. Excellent service and customers service skills. Thank you Tina and Brooke

Ryan · 30 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I have rented with Reeds Rains for over 2 years now. From the outset I have been impressed with the quality and efficiency of their service. They are quick to respond, helpful and friendly. Highly recommended.

Andy · 30 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Good service, kept us informed.

D · 28 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Always had a positive experience as a long term tenant in Reeds Rains properties, exemplified by Kieran going out of his way to help one evening last week when I locked myself out.

Rogan · 28 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

I have used Reeds Rains Estate Agents Portishead, for many years. I have always found them to be very helpful, friendly, and trustworthy. They have always done a first class job for me and my tenants, and I would not hesitate to recommend them to friends and family.

Alison · 28 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Excellent Sales service from Reed Rains. Accurate valuation of property and Kieran managed our expectations well of the realistic selling price we could expect. Great communication through the whole process, regular updates and telephone check-ins and email communication through each stage of the process. Well done Kieran, Matt and the whole team on a great job.

Sara · 28 November 2023 · Reeds Rains CEMB Portishead (58 High Street)