Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Never again

Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.

Ben · 24 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Worst experience ever. Castleford branch

Worst experience ever. Do not use reeds Rains if you are looking to rent. They stall and stall in giving you your deposit back. The property management team give you lie after lie and are extremely unprofessional Handed in my keys 29th August. After nearly 3 months I have only just got my deposit back. I was supposed to get a check out report the day after they did their checks.Despite contacting them a few times a week. I was always told they will look into it and get back to me. They never did. After 7 weeks of going back and forth from the branch and the property management team, each pointing the finger at each other. They finally get back to me and decided they were going to take £240 to cut the grass, Despite me having email proof from the landlord that he was going to do it. Their response was contest it with deposit protection scheme as its the landlords fault, nothing to do with them. After reluctantly accepting the charge, I then spent another month going back and forth of them saying they would look into it and nothing happening. Fast forward to last week when they finally agree to give me my deposit back (minus the £240 charge for the grass cutting). They then sent me a quote of £498 for cutting the grass (good job i re checked the quote). I had to speak to a manager to get it back down to the original quote as per email they received. In what world does it cost £500 to cut a very small garden. Extremely unprofessional and trying to fleece tenants with huge unjustified charges. I do not recommend reeds rains to anyone. I have had months of stress over this. They do not protect the tenants at all and only care about getting the rent.

Zach · 23 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

Central office let them down

This is a review as a landlord who used reed rains simply to find a tenant. The local branch in Hebden Bridge did this pretty efficiently. I had it in writing from the central office that after 6 months they would send the tenant a letter explaining that it was now a rolling tenancy. They didn't and are ignoring my requests to do so. So very quick to take the letting payment...I will use a locally based letting agency should i need one again.

Jo · 22 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I just want to say a huge thank you to all at Reeds Rains Estate agents Clevedon..They have been tremendously supportive in helping me find a new home..I was treated with dignity and empathy and I'm thrilled to say, I've just completed on my new home...In my mind they are the best Estate agents in Clevedon...Thank you all so very much...Kind regards Diane Bennett

Diane · 21 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

My experience with Sue from Reed Rains yesterday was a very positive experience. Sue showed professionalism and patience. She was thorough and very understanding. Thank you.

Glenis · 21 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I have rented with Reeds Rains for over 2 years now. From the outset I have been impressed with the quality and efficiency of their service. They are quick to respond, helpful and friendly. Highly recommended.

Andy · 21 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I have rented a property through Reeds Rains Estate agents, Clevedon. Tina and Brooke were professional ensuring that they kept me updated. Albeit, findi g a property is a stressful process but Tina and Brooke made this feel extremely settling. I received contact/correspondence on a regular basis. I would highly recommend Reeds Rains if you are looking for a property. Excellent service and customers service skills. Thank you Tina and Brooke

Ryan · 21 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Rating only, no written review.

Jacob · 21 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Good service, kept us informed.

D · 21 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Great agents! They were very supportive and patient with my application and referencing. I am all moved in now and they are very quick to respond to all of my questions. 10/10

Mihajlo · 21 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Always had a positive experience as a long term tenant in Reeds Rains properties, exemplified by Kieran going out of his way to help one evening last week when I locked myself out.

Rogan · 21 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

I have used Reeds Rains Estate Agents Portishead, for many years. I have always found them to be very helpful, friendly, and trustworthy. They have always done a first class job for me and my tenants, and I would not hesitate to recommend them to friends and family.

Alison · 21 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Excellent Sales service from Reed Rains. Accurate valuation of property and Kieran managed our expectations well of the realistic selling price we could expect. Great communication through the whole process, regular updates and telephone check-ins and email communication through each stage of the process. Well done Kieran, Matt and the whole team on a great job.

Sara · 21 November 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Trustpilot

Selling house

Staff very friendly and helpful .

Gail · 17 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

The Plaistow branch is terrible

The Plaistow branch is terrible, very rude staff with very unhelpful and aggressive attitude! The maintenance department team are very unpleasant and unapproachable! DO NOT RENT FROM THESE PEOPLE

Christopher · 17 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

When the going got tough, the manager went AWOL

This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.

PeterQS · 17 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Adam's expertise sets the standard in Folkestone

Adam at Reeds Rains Estate Agents in Folkestone is a standout professional. Having bought two properties and sold one unit through their services, I can confidently say they're unmatched in professionalism and dedication. With experience in the real estate business, I've found no team more committed to excellence. Their success secret? Exceptional follow-up throughout the process. Reeds Rains Estate Agents, is our go-to in Folkestone. Highly recommended for a trustworthy real estate experience!Many thanks, Edwards and Dan

Edwards · 16 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

Shocking end to a great tenancy

Had no problems renting in Leeds for years until the end of tenancy. Absolutely no response on the deposit after 6 weeks of chasing up and multiple emails and calls completely ignored. Will have to go through deposit protection scheme or small claims court to reclaim the deposit unfortunately which is a shame

Gabby · 16 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

All staff at Reeds Rains

All staff at Reeds Rains are very friendly and experienced. I trust them 100% and know if I send them an email with a question they will respond promptly.Good at keeping me informed about the procedure as it’s the first house I have purchased, highly recommended.

Anne · 14 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent, professional service

I was selling my late Father's house. From beginning to end I found Reed Rains in Chesterfield professional and helpful. They gave me weekly updates on viewings and feedback following viewings. They made a difficult time much easier.

Cath · 9 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent service

We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.

Lily · 8 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Poorest and greediest agent in history

I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!

Frederick · 8 November 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

This is my first time with an estate…

This is my first time with an estate agent. I was anxious but once I started getting views I was less anxious. I was told the property would get sold however I was getting impatient and was about to give up. When I got the call to say I got a buyer and it was a guarantee. Well I was so happy that they were true to their word that they would get it sold.

Patricia · 31 October 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Selling of parents home Gregg the manager was very helpful as…

Gregg the manager was very helpful as was all the staff guiding me through the process and paper work I needed to sell my parents house as they have moved in to a care home so thanks for all your help and understanding of the position I found myself in.

Robert · 31 October 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)