5/5
TrustpilotIt was Joe and his team after a…
It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis
Trusted Agent profile
Reeds Rains CEMB estate agents in Clevedon and Portishead
★★★★★
2,828 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,828 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,066
Reviews on Trustpilot
Business-wide
Our offices
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, Clevedon, BS21 6NB, BS21 6NB2,268 reviews · 238 on Google (4.8)75 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, Portishead, BS20 6EL, BS20 6EL2,077 reviews · 154 on Google (4.8)76 in the last 90 days
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, BS21 6NB254 reviews · 250 on Google (4.8)6 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, BS20 6EL157 reviews · 156 on Google (4.8)7 in the last 90 days
Latest reviews from every Reeds Rains CEMB office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotWe bought a house and were promised by…
We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.
Agent replied · 22 October 2024
Hi there,Sorry to read your review. Your feedback is extremely important for us. We would like to look into this further, we will send you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
2/5
TrustpilotUnnecessary charges for buyers
Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)
Agent replied · 22 October 2024
Hi Hardik,Thank you for your review. We take your feedback extremely seriously. We would like to look into this further. You will receive a request for more information that will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotAbsolutely amazing company
Absolutely amazing company, kalim one their colleagues was such help with getting a mortgage and was very knowledgeable in properties sales.
1/5
TrustpilotWhy do we still need Estate Agents in 2024?
Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.
Agent replied · 22 October 2024
Hi Zahid,Sorry for your review - we would like to investigate your issue further. You will receive a request for more information from Trustpilot. Regards,Reeds Rains
5/5
GoogleRating only, no written review.
Agent replied · 25 October 2024
We really appreciate your 5 star review and your support means a lot to us, we look forward to helping you again in the future.
5/5
Google1st class service
Agent replied · 25 October 2024
Hi Richard, thank you for leaving a review, delighted that our service met your expectations.
5/5
GoogleExcellent Estate Agents, very smooth process and would definitely recommend!
Agent replied · 25 October 2024
Many thanks for the review, look forward to handing over the keys at the end of the week!
5/5
GoogleReally nice and smooth all the way from showing interest to moving in. Tina and Brooke were really helpful throughout and we are so happy in our new home ☺️
Agent replied · 25 October 2024
Thank you so much for your glowing five-star review! We’re thrilled to hear that you had a positive experience with our estate agency. Providing excellent service to our tenants is our top priority, and we’re grateful for your feedback. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing us!
5/5
GoogleProfessional, attentive and efficient. Tina and her whole team were a pleasure to work with. I would recommend this estate agent to anyone.
Agent replied · 25 October 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our team professional, attentive, and efficient. Tina and the rest of the team take great pride in delivering exceptional service to our clients. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
5/5
GoogleTina and Brooke have been great, keeping contact and sorting the admin. as required in a totally professional and friendly manner. The bottle of wine and welcome box were unexpected and much appreciated. Thanks to all of the office team for your help. Malcolm and Amanda.
Agent replied · 25 October 2024
We’re delighted to hear that you are settled in your new home and enjoyed the wine and gift box! It’s our pleasure to go the extra mile for our tenants and make your experience memorable. Thank you for taking the time to share your positive feedback with us. If there’s anything else we can do to enhance your experience further, please don’t hesitate to let us know. We appreciate your support!
5/5
GoogleKieran couldn’t have been more helpful and certainly went above and beyond in persevering when trying to contact my estate agent, who has been woeful. I would thoroughly recommend Reeds to anyone who wants an efficient estate agent who goes that extra mile.
Agent replied · 23 October 2024
Thank you so much for your fantastic five star review! I'm delighted to hear that Kieran and our service helpful and dedicated. We truly value your feedback and look forward to continuing to exceed your expectations. Please do not hesitate to contact us if you need anything else in the future.
5/5
GoogleKieran couldn’t have been more helpful and certainly went above and beyond in persevering when trying to contact my estate agent, who has been woeful. I would thoroughly recommend Reeds to anyone who wants an efficient estate agent who goes that extra mile.
Agent replied · 17 February 2024
Thank you so much for your fantastic five star review! I'm delighted to hear that Kieran and our service helpful and dedicated. We truly value your feedback and look forward to continuing to exceed your expectations. Please do not hesitate to contact us if you need anything else in the future.
1/5
TrustpilotPOOR ESTATE AGENT
We used Reeds Rains selby north yorkshire to sell our bungalow , things were ok ( allthough we had to do all the chasing up on viewings and despite telling the manager not happy with the service or the lack of it nothing changed ) upto selling but once we had a buyer the manager lost all interest , no updates with how things were progressing and not even a thank you once they got paid quite a large sum of money . definitely will never use them again .
Agent replied · 22 October 2024
Hi David, Thank you for your review, and I'm sorry that this is how you feel. I cannot agree with your comments around lack of feedback for your viewings as we had multiple customers viewings on your property and I can see notes on every viewing where the staff were chasing and collecting and giving feedback to you. I also do not agree with your loss of interest comment either. I, personally, helped negotiate the offer, achieving £14,000 above the asking price as well as running through information, looking at floorplans and discussing the property you wished to purchase (not being sold via Reeds Rains). During the progression of your sale, I had numerous conversations with you, including when your buyers had lost their purchaser, and I understood from the buyers you had exchanged numbers. At the exchange and competition stage we would normally receive all keys and would thank you for being a customer however, with you having exchanged numbers, and agreeing with the buyers you would meet them to hand keys over directly, we were left out of this stage. So I will thank you for being a customer, I'm happy we helped you buy and sell and buy again, I hope you enjoy your new house and hopefully our paths cross again.Regards,Reeds Rains Selby
5/5
GoogleRating only, no written review.
Agent replied · 15 February 2024
We really appreciate your 5 star review and your support means a lot to us, we look forward to helping you again in the future.
5/5
GoogleProfessional, attentive and efficient. Tina and her whole team were a pleasure to work with. I would recommend this estate agent to anyone.
Agent replied · 15 February 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our team professional, attentive, and efficient. Tina and the rest of the team take great pride in delivering exceptional service to our clients. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
5/5
GoogleReally helpful, staff are brilliant and always happy to help
1/5
TrustpilotAbsolute rubbish. Do not use Reeds Reins Ossett
Absolute rubbish. I don’t recommend. I’m in the process of selling. It’s been a total frustration & I feel very badly let down by the staff at Reeds Reins Ossett. I have no idea what they are doing for their commission as it’s always me that’s chasing & trying to get things moving, I’m always getting the answer machine & I very rarely get calls back. It would be a very big review if I went into the nitty gritty of the problems due to their lack of effort. Communication is RUBBISH, the worst of any company I have ever dealt with. They didn’t keep on top of our first sale & we lost alot of time because of them. The second sale is on with & again they haven’t done anything. We’re 3 months into a sale that was supposed to take a month & it’s because they don’t chase things up or communicate with you. I complained by email to the manager laying out their negligence with the first sale. One of the members of staff agreed with my comments on the phone but the manager never responded. I rang twice for a response to my email…nothing. I’ve screenshot all the calls & you can see from my call log that they don’t get back to you. I emailed asking for a response to my complaint & it wasn’t barely a response just a couple of lines of nothing. I’m so so frustrated & fed up of doing all the leg work myself. Very disappointed. I was about to pull out of the sale & move somewhere else as I’d had enough & then they finally did something, however since then I’ve had nothing & yet again I’ve had to chase.
Agent replied · 22 October 2024
Hi Victoria,Sorry to read your review. Your feedback is extremely important to us. We want to look into this matter further, we will send you a request for more information directly via Trustpilot.Regards,Reeds Rains
5/5
GoogleTina and Brooke have been great, keeping contact and sorting the admin. as required in a totally professional and friendly manner. The bottle of wine and welcome box were unexpected and much appreciated. Thanks to all of the office team for your help. Malcolm and Amanda.
Agent replied · 7 February 2024
We’re delighted to hear that you are settled in your new home and enjoyed the wine and gift box! It’s our pleasure to go the extra mile for our tenants and make your experience memorable. Thank you for taking the time to share your positive feedback with us. If there’s anything else we can do to enhance your experience further, please don’t hesitate to let us know. We appreciate your support!
5/5
GoogleReally nice and smooth all the way from showing interest to moving in. Tina and Brooke were really helpful throughout and we are so happy in our new home ☺️
Agent replied · 7 February 2024
Thank you so much for your glowing five-star review! We’re thrilled to hear that you had a positive experience with our estate agency. Providing excellent service to our tenants is our top priority, and we’re grateful for your feedback. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing us!
1/5
TrustpilotPreston staff rude/unhelpful/thieves
Preston staff rude and unhelpful. The letting agent rips you off or takes ages getting your deposit back. Disgusting branch and should be held to account for helping landlords steal your money.
Agent replied · 22 October 2024
Hi Lisa,Sorry this has been your experience with Reeds Rains - we would like to investigate this matter further for you. We will send you a request for more information, this will come directly via Trustpilot.Regards,Reeds Rains
5/5
Google1st class service
Agent replied · 6 February 2024
Hi Richard, thank you for leaving a review, delighted that our service met your expectations.
5/5
GoogleThe most friendly and professional service i have every received from an estate agent. They were always on the ball and nothing was too much for them. I would highly recommend Reeds Rains for all purposes because they really do care and they made the buying experience less stressful for me. A massive thank you to Tina for being most excellent and a huge thanks to the rest of this superb team!
Agent replied · 28 December 2024
Hi Jane, many thanks for taking the time to leave a fantastic review, we all wish you the best in your new home and look forward to having a nose once you've completed the work.
5/5
TrustpilotWe viewed a property in Rye today
We viewed a property in Rye today, we met Hannah from the Rye branch. She was very helpful, knowledgable and professional and even though the property was not right for us she is looking out for something more suited to our needs. A big thank you to Hannah and we look forward to dealing with Reeds Raine again soon.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Reeds Rains CEMB
Which Reeds Rains CEMB office has the most reviews?
Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.
Where are the Reeds Rains CEMB offices?
The four Reeds Rains CEMB offices, by town:
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB, BS21 6NB
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL, BS20 6EL
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL
Has Reeds Rains CEMB won any awards?
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
