Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Bamber bridge office lettings department

This was once a long and detailed review of my personal experience of renting through this branch over the past few years.The lettings manager from the branch contacted me by phone today (02/02/24) and after spending a little time reflecting on the first half of our conversation, ive decided to remove the contents of my original review, albeit not for the reasons said letting manager suggested during the call.My original rating, unfortunately remains the same.As part this amended review, I will say that I dont think Reeds Rains process of having a member of staff that the review relates to, call you, out of the blue, is the best approach to resolve issues raised on here. In my line of work, which granted, is very very different to this line of work, we ensure such issues are never dealt with by someone directly involved in the matter, and instead by one of our complaints team, who is usually from a different office. Im sure most would agree that this is a sensible approach in any business as it ensures fairness and impartiality and maybe a process Reeds Rains could consider adopting in the future? I don't feel as though I can go into detail about what was discussed today or the way they conducted the first half of the call, but, whilst we did manage to end the call on civil terms, I was left feeling somewhat bothered/upset by the way I was spoken to and also with some of the things that were said to me. So, in keeping with trustpilots' steer on providing constructive feedback, I believe some further training on how to conduct conversations with people and just some general customer service upskilling could be beneficial to that member of staff.I can say that we are now at a point where, hopefully, the ongoing issues we are having will be resolved soon.As I'm sure anyone reading this is aware, this is a review site, and my review rating is a reflection of my personal experience. I'm sure others have had different experiences, and this site is here to provide you with both the good and the bad. However, that being said, personally, I don't recommend this branch, based on the experiences I've personally had, which unfortunately, I no longer feel comfortable detailing on here.Just updating this as has come to light today that Reeds Rains have zero knowledge/recollection of the branch lettings manager, Lauren Sankey, phoning me from 01772336183 at 16:36 on 02/02/2024, where she spent the majority of the 16 minute 39 second phone call berating me, being unbelievably rude to me and also accusing me of slander. Hopefully that helps jog your memory.Now I've spoken directly to my landlord I feel a lot more comfortable in saying that this branch's lettings department is awful, they are genuinely the worst I have ever dealt with in all the years I've rented properties, which is sad, as up until a year or so ago, they were brilliant.

Louise · 11 June 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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Diabolical service - Stockton/Middlesbrough

We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.

Taylor · 10 June 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Highly recommend their Rhyl office

Highly recommend their Rhyl office. Fantastic team who supported us throughout the selling of our property. Tom the manager I would certainly recommend he went above and beyond in assisting us with buying our new property. Always kept in touch checking how everything was going. Friendly and helpful at all times.

Karen · 5 June 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Discriminatory

DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.

Intel · 31 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

EXTREMELY pathetic property agency

EXTREMELY pathetic property manager. I would have given negative/ zero stars if that was an option. Rented a property through their Manchester office and they haven't managed to fix even a SINGLE issue in two months, even though the issues are really petty. The property managers are extremely complacent and tend to forget they're supposed to deal with clients. When I first moved in, I was told it was a 'fully managed property' but never did I think it meant that it was a 'completely un-managed property'. You will not be given any landlord details to help fix your issues with them directly and Reeds Rains won't do anything for you either. They're just the middle party collecting rents and nothing else. Extremely dissatisfied with this WORST renting experience in my life. AVOID at all costs if you want some level of comfort and peace in your life!!

Salman · 30 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

We purchased our new home through Reeds Rains and would highly recommend the team. Charlotte bas been excellent at ensuring the process has kept moving smoothly and chased up where required. Professional and friendly service, thank you!

Kira · 27 May 2024 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

We purchased our new home through Reeds Rains and would highly recommend the team. Charlotte bas been excellent at ensuring the process has kept moving smoothly and chased up where required. Professional and friendly service, thank you!

Kira · 26 May 2024 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Polite and effective and efficient agents. Process carried out smoothly

Kate · 20 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

1st class letting service . Friendly team and excellent customer relations especially Phoebe' who I dealt with , I couldn’t ask for a friendlier professional person to go through the letting process.. well done .

Rob · 20 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Reeds Rains Hull

Reeds Rains Hull - EllieThis review is in regards to information i required after leaving my property.I needed information regarding a number of things when i had left Reeds Rains, the main being information on my deposit and how to correctly ask for a refund etc. Ellie replied very quick and reached out to me with all of the updates to do with my deposit refund. I never felt like i was waiting for a response and she handled my needs with what i would deem as above and beyond customer experience.I had a lot of bad experiences with the Hull Branch of reeds rains, especially in recent years. But Ellie was fantastic and couldn’t have done more for me.Nathan K

Nathan · 20 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Reeds Rains in Catford

Reeds Rains in Catford, Lewisham, London breached Data Protection Act by providing my and my partner's contact details to companies that I'm not dealing with and scammers. As a result my credit scoring decreased 27 points and I am contacted by all sort of scammers to get into my property to check all sort of things!!! I'm calling them and my agent is always busy with other calls, so never been able to talk to them about this and other issues in the property.

Andrei · 15 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

We bought a property from Hanley Branch…

We bought a property from Hanley Branch in Stoke On Trent and were promised that the property rubbish was cleared out and the the Brach Manager confirmed this.But the rubbish was left in the cellar and after numerous request to clear it was not dealt with.We do find this very unprofessional and now he is even stopped communicating !

Mr · 6 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Received exeptional service from Reed…

Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.

Kudzanai · 3 May 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Excellent service, kept us informed at all times and helped hugely in the sale on my Mums house.

Berni · 27 April 2024 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Very glad I had Reeds Rains to buy my home through. They did all they could and enabled me to navigate the process.

Laura · 27 April 2024 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Excellent service, kept us informed at all times and helped hugely in the sale on my Mums house.

Berni · 26 April 2024 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Very glad I had Reeds Rains to buy my home through. They did all they could and enabled me to navigate the process.

Laura · 26 April 2024 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 1/5

Trustpilot

I have given 1 star but if I could I…

I have given 1 star but if I could I would give minus a massive number. The worst company ever. I am a Landlord with a managed service but end up having to sort trades out myself as allow trades to charge about 5 times what something should be. The castleford office is abysmal. They say they will do the admin but don’t. They have to check everything with head office as they have no knowledge of their own company’s policies. I could keep going but I would be here for ever ranting!

Janet · 23 April 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Truly awful experience

Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.

David · 22 April 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

New beginnings!

Let me give you some background first, my girlfriend and I had been living in a mouldy, cramped up tiny box bedroom at my toxic mums place where we were giving way too much for rent for where we was. After countless of knock backs being rejected for places around Cleethorpes, Immingham and Grimsby, but our first time dealing with Reeds Rains we now have our own place to call out own, and all thanks to the team at Grimsby town. A very special thanks to all the staff working there! I myself really appreciate everything they did! I highly recommend!

Issac · 16 April 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Terrible service for property…

Terrible service for property management.When the tenant has delay in rent payment. Instead of resolving it first with tenant they start by alarming the landlord and the going to tenant.I had a few property with them,. And it felt as if they are making me work instead of resolving issues quietly behind the scene

Essor · 4 April 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Andrea/Jade from Dinnington

Working with Andrea from the Dinnington branch. Wow, this woman is incredible. Her communication is excellent, she was contacting us on her days off, out of her working hours, just so we could have an update if she had heard from anyone from the sale of our purchase. When she was on holiday, a lady called Jade took her place and again, her communication was excellent. Even just updating me at dinner time to say ‘sorry there is no update’ was helpful as it saved me calling them to see if they had heard anything. Would recommend Reeds Rains to anyone!! Especially these two lovely ladies!

Laura · 30 March 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Fantastic help

Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after!

Xena · 27 March 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Upon property check

Upon property check, the estate agent was touching my towels on rack.

Verunka · 23 March 2024 · Reeds Rains CEMB Clevedon (5 The Triangle)