5/5
TrustpilotI would highly recommend Tom and the…
I would highly recommend Tom and the team at reeds rains Rhyl they have been so helpful and knowledgeable from the start. Nothing is too much trouble. Very professional.
Trusted Agent profile
Reeds Rains CEMB estate agents in Clevedon and Portishead
★★★★★
2,810 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,810 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,066
Reviews on Trustpilot
Business-wide
Our offices
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, Clevedon, BS21 6NB, BS21 6NB2,266 reviews · 238 on Google (4.8)73 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, Portishead, BS20 6EL, BS20 6EL2,077 reviews · 154 on Google (4.8)76 in the last 90 days
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, BS21 6NB235 reviews · 230 on Google (4.8)0 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, BS20 6EL157 reviews · 156 on Google (4.8)7 in the last 90 days
Latest reviews from every Reeds Rains CEMB office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotTom and his team at Reeds Rains, Rhyl Branch
Tom and his team at Reeds Rains, Rhyl branch have been very professional, always happy to help and have kept me updatedthroughout the process of selling my property, would definitely recommend them
5/5
TrustpilotFast and efficient
Reeds rains Rhyl, very fast and efficient! Service is fantastic. Tom brown in-particular has kept us in the loop from every update.
1/5
TrustpilotAbsolutely diabolical service from…
Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.
Agent replied · 22 October 2024
Hi Claire, The reason for the timescale being so long as you are well aware is the fact that your own house sale fell through and you have changed the way you are purchasing the house on more than one occasion, factors well out of our control and also yours. I believe the office spoke to you only last week with an update and it is now the top of the chain that we are waiting on.Regards,Reeds Rains
1/5
TrustpilotI strongly advise against using this…
I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.
Agent replied · 22 October 2024
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGosforth Team
The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.
1/5
TrustpilotReeds Rains (Wilmslow branch) - disorganised and lacking in customer focus
I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.
Agent replied · 22 October 2024
Hi Andy,Were very sorry to hear about the experience your family member received regarding the deposit. This is an issue that has been raised with our property maintenance team, as they deal with all deposits. Regarding the furnishing, a landlord is able to remove any item before move in. From what I understand about this situation is that Lavina emailed the tenant regarding a dispute in September 2023 but didn't receive a reply till Jan 2024 meaning the tenant was out of their period to raise a dispute through mydeposits. I'm not sure why this email wasn't replied to for 5 months but this did have a contributing factor as to why your family member wasn't entitled to their deposit back. Regards,Reeds Rains
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thank you Juliet for the 5 stars, lets hope it is not too long before we get you moved Kind Regards Charlotte
5/5
TrustpilotReeds Rains at Hazel Grove amazing service!
Reeds Rains at Hazel Grove have been the best! From the moment I met Dean I knew that I wanted to use the Hazel Grove Branch. Dean and his team have been amazing, very professional, attention to detail, always there to answer my queries, very friendly and knowledgable. They have been there every step of the way and supported me throughout the process that hasn’t been easy for me to understand but they have always explained and reassured me.
5/5
TrustpilotExpert team & a pleasure to do business with.
Really pleasant, patient, knowledgeable & experienced staff. They dealt with multiple complexities calmly and efficiently.We are really grateful for their support throughout the sale process.
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you Juliet for the 5 stars, lets hope it is not too long before we get you moved Kind Regards Charlotte
5/5
TrustpilotExcellent service from all at Reefs…
Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.
5/5
TrustpilotDean from hazel grove branch
Dean from the hazel grove branch has been fantastic! Talked us through everything as it had been a while since our last move. They have all made us feel so calm would highly recommend!
5/5
TrustpilotMatt at Reeds Rains Portishead was so…
Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x
5/5
TrustpilotExcellent service from the Portishead branch
Charlotte went above and beyond to sell our late parents' independent living property in the town. It was a very difficult sale due to a number of factors and incredibly stressful but Charlotte handled the sale professionally and with great understanding. My brother and I would highly recommend this branch of Reeds Rains.
1/5
TrustpilotPoor service - Halifax
Just thought I would highlight to potential sellers the service sellers are receiving. I contacted the Halifax Branch through rightmove last weekend to view a property they had for sale. I am a cash buyer and they have still not made contact. I would. E very disappointed on this service if they had been selling my property
Agent replied · 22 October 2024
Hi Anita,Thank you for the comments, the property you had requested to view was extremely popular. In fact we received 50+ requests to view it which logistically can become very difficult to organise. We had attempted to contact all of the viewing requests and are sorry that this took longer than usual. Our records show that we did speak to you after this review had been left which I appreciate was frustrating for yourself as you were waiting to view. I would like to wish you the best of luck in your search for a property. Regards,Reeds Rains
5/5
TrustpilotHelpful and informative
We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out
5/5
TrustpilotI recently sold my house with Reeds…
I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.
Agent replied · 22 October 2024
Thank you for taking the time to share your positive experience with Reeds Rains Gosforth. We are delighted to hear that you were highly satisfied with our services throughout the process of selling your house.
1/5
TrustpilotGreat if you like agents who lie to create a bidding war
Unfortunately Reeds Rains seem to use underhand tactics to create a bidding war - citing GDPR as a reason they cannot disclose current offers on their properties, which is not true. GDPR prevents them from disclosing any personal details on the bidder, but not the offer price / bid that they placed.I would not trust a company that outright lies to customers, to create a bidding war between interested parties. I decided against placing an offer on the property for this reason. Not an agency to be trusted.**UPDATED** This review is regarding Reeds Rains, Chesterfield Road, Sheffield.
Agent replied · 22 October 2024
Hello CJ - We are very sorry to read your review, I would like to look into this further for you, please can you let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotI currently rent a property through Reeds Rains Gosforth
I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.
Agent replied · 22 October 2024
We greatly appreciate your positive feedback and recommendation. It's wonderful to know that you've consistently received prompt assistance and exceptional service from our team. Thank you for choosing Reeds Rains Gosforth.
5/5
TrustpilotReeds Rains Gosforth
Reeds Rains Gosforth - Brilliant staff and communication throughout with regular updates followed with e-mails. Highly recommended and chose these as they were the only Estste Agent in the area where an actual person answered the phone instead of having to leave a voicemail.
5/5
TrustpilotThe estate agent has been very helpful…
The estate agent has been very helpful and supportive in keeping us informed of the progress of the sale.
Agent replied · 22 October 2024
Thank you for taking the time to share your positive experience. We're delighted that our estate agent's assistance and communication throughout the sales process met your expectations. Your satisfaction is our top priority, and we're thrilled to have been able to support you successfully.
5/5
TrustpilotHighly recommend the gosforth office.
The team are fantastic,helpful and professional,I can highly recommend them to sell your house.
5/5
Trustpilotthe team at Gosforth they have sold…
the team at Gosforth they have sold three houses for me and my family not one hitch run the extra mileall the time with out a problem i think they are amazingjust amazing thank you so much for all your help over the last few years Mr cairns
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2021.
EA Masters by year, 2022 to 2021
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains CEMB
Which Reeds Rains CEMB office has the most reviews?
Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.
Where are the Reeds Rains CEMB offices?
The four Reeds Rains CEMB offices, by town:
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB, BS21 6NB
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL, BS20 6EL
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL
Has Reeds Rains CEMB won any awards?
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
