Trusted Agent profile
★★★★★
2,808 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,808 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,064
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2021.
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotProfessional Friendly Service
Professional approach in every aspect of the process and frequent communication and updates
We appreciate your kind words and are thrilled to hear that you found our approach professional and our communication clear throughout the process. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.
1/5
TrustpilotBecause you don’t listen please stop…
Because you don’t listen please stop sending me corespondents about this sale I have given you instructions to only contact mr k shaw and mr D shaw
Hi Coleen,Please accept our apologies, you have now been unsubscribed from our marketing emails.Again, we're very sorry for any inconveniences this might have caused you.Regards,Reeds Rains
5/5
TrustpilotWe recevied a great professional service received great professional service
We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.
5/5
TrustpilotI am happy to say that they are really…
I am happy to say that they are really experienced n help to buy n sell the property without any difficulties.
5/5
TrustpilotAbsolutely first class service
Absolutely first class service, upfront and transparent with everything they provide. Great communication and friendly staff.
5/5
TrustpilotLovely staff very helpful and go out of…
Lovely staff very helpful and go out of their way to keep you informed
5/5
TrustpilotIt's just been very easy from the…
It's just been very easy from the start, Dawn has dealt with everything so far, advised me on things I should do to sell the property and procured me a quick sale....subject to contract.
5/5
TrustpilotSold my property in two weeks
Sold my property in two weeks. Great service with attention to detail.
5/5
TrustpilotExcellent Service from Hazel Grove Branch
Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.
5/5
TrustpilotReliable and friendly
We have used reeds rains Gosforth for a number of years to let our properties. They have always done an excellent job.
5/5
TrustpilotReeds Rains Hazel Grove have been…
Reeds Rains Hazel Grove have been fantastic from the very start. Professional and reassuring, from before photos and through the process, they have made sure we are in the loop and helped sell our house quickly and smoothly.
4/5
TrustpilotThe Reeds Rains staff in Rhyl branch…
The Reeds Rains staff in Rhyl branch are generally very good, especially Katie, who is extremely committed, professional and helpful. As a Landlord however, I cannot say the same of the centralised maintenance division of Reeds Rains and I would not recommend nor use them again myself. Hence my reason for not awarding 5 stars to Reeds Rains in general.
Hi Diane,We appreciate your feedback and are glad to hear that you had a positive experience with our Rhyl branch, particularly with Katie. We strive to provide excellent service to all our clients, and we're pleased to know that Katie's dedication and professionalism met your expectations. We understand your concerns regarding the centralized maintenance division. We value your feedback and will use it to improve our services.Regards,Reeds Rains
5/5
TrustpilotManaging my property
I am a landlord and Reed Rains Rhyl fully manage my property and it is stess free. They are very professional and always happy to assist and advise.
5/5
TrustpilotTom was extremely helpful when I…
Tom was extremely helpful when I purchased a property he was selling, he did his upmost to keep us informed of the the outcome on the purchase we hadI would definitely recommend Tom of Reed’s Rains in Rhyl
5/5
TrustpilotBEST PROPERTY AGENTS IN RHYL
All the staff at Reeds Rains in Rhyl have always provided a great professional service.Highly recommended should anyone wish to sell, buy, or let a property.
1/5
TrustpilotReeds Rains at Chapel House. Worst agent in the North East
Reeds Rains at Chapel House. We recently bought a house and these people were unfortunately the acting agent. The vendor wasn't happy with them and neither were we. What a rip -off. Talk about giving the industry a bad name. Charged us £60 to carry out an I.D. check when we were stood in their office with our official documents. No, we can't take a copy, you have to pay a fee and use our app!! So we paid under duress as we wanted the property. The app simply asked us to upload the documents. As if that made any difference as opposed to them photocopying or scanning them themselves. During the next six to eight weeks of the process, we never had one single phone call from them giving us any update. When we rang them close to completing on the purchase we were told they would ring us. They didn't!! I have dealt with other agents as an investor and for private purchases. These people are pathetic and a disgrace to the industry. Don't touch them with a bargepole. Useless!!
Hi Dave,We understand your frustration with your recent experience. We value your feedback and will use it to improve our services. We strive to provide a positive experience for all our clients and are disappointed to hear that we fell short of your expectations.Regards,Reeds Rains
5/5
TrustpilotGreat estate agents
Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.
5/5
TrustpilotFantastic service from start to finish
Rating only, no written review.
5/5
TrustpilotHonest, reliable and willing to go the extra mile
The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!
5/5
TrustpilotReeds rains in rhyl never any problems…
Reeds rains in rhyl never any problems great staff 100%
5/5
TrustpilotGreat staff at Reeds Rains Rhyl branch
Great staff at Reeds Rains Rhyl branch. They all went above and beyond to make sure our sale went though successfully. Thank you Tom and Leah and all of you. We are now settling into our new home.
5/5
TrustpilotFab service from Tom & the Rhyl…
Fab service from Tom & the Rhyl branch for my aunties sale! Couldn’t fault anything. They updated her from start to finish, the communication was spot on too - this was the first time she’d moved in a long time and it definitely made the process a lot less daunting for her! Thanks guys, we really appreciate it - would highly recommend x
4/5
TrustpilotA Nice Letting Experiance
I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.
Hi there,We appreciate your kind words about Katie and the Rhyl branch. It's great to hear that you found Katie approachable and that you consider the Rhyl branch to be superior to other agents in the area. We value your feedback and will share it with the team.Regards,Reeds Rains
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,075.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
