Trusted Agent profile
★★★★★
2,807 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,807 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,063
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would definetly give Reeds Rains 5 stars for their diligence and constant attention during the sale of flat. They never failed to keep us fully informed at every stage of the process Well done Charlotte and the team you were all much appreciated. Many thanks.
Many thanks for the feedback and 5 star rating, hope you are settling in at your new home and feel free to pop in for a coffee and chat whenever you are visiting Clevedon.
1/5
TrustpilotReeds Rain York branch avoid at…
Reeds Rain York branch avoid at all costs whether a landlord or tenant. Terrible customer service, lied to on multiple occasions, they will attempt to milk fees from commissions on maintenance work the tenant hasn't requested. They are now refusing to return the tenants deposit where there is a dispute between Reeds Rain and the landlord (I.e nothing to do with the tenant). Tenants beware....!
Hi there,We understand your frustration and appreciate you bringing this to our attention. We take all customer feedback seriously and will investigate this matter further. We strive to provide excellent customer service and are committed to resolving any issues promptly.Regards,Reeds Rains
5/5
Trustpilotgood personal service
Rating only, no written review.
5/5
TrustpilotProfessional and Helpful
Professional and very helpful. Always responded quickly to calls and kept us updated regarding the property sale, advising us along the way
5/5
TrustpilotLara and simon were amazing
Lara and simon were amazing, they were so bery helpful in everyway
5/5
TrustpilotFriendly
Friendly. Efficient. Fast moving.
5/5
TrustpilotReally couldn't be more helpful
Really couldn't be more helpful, and provided wise advice always.
5/5
TrustpilotFriendly staff
Friendly staff, problem free service. Sold my house in 2 days. Excellent!
5/5
TrustpilotVery helpful towards everything you ask…
Very helpful towards everything you ask or need , always quick with the replies.
5/5
TrustpilotThank you
Thank you, so far so good quite seamless at the moment
5/5
TrustpilotBuying a property
Michelle at rothwell office was brilliant. She kept us informed and updated constantly with our purchase . Responded ro my emails immediately if I had any queries
2/5
TrustpilotInhabitable
As soon as you’ve paid your deposit and started paying rent, you won’t get much communication from them. It is basically Impossible to get any maintenance work done - we were left with leaks, mould, lights not working, carpet ripping up, drafts and more. It takes almost a year to get someone to come and look at the problems, then nothing is done despite chasing every day. You ring and email daily but get no response.Glad to be out of there. We were once without a working boiler for over 2 weeks in December. It took me threatening legal action for them to follow some sort of protocol. Even then we were passed around different people who didn’t seem to know how to handle the problem. It gets to the point where it is just unsafe. And after all that, the landlord took the whole deposit to buy a new front door which was not like for like. The property had a lot of potential but it’s not well managed at all.
Hi Hannah,We understand your frustration with the communication and maintenance issues you experienced during your tenancy. We strive to provide a positive and supportive experience for all our tenants, and it's clear that we fell short in your case. We take your feedback seriously and will use it to improve our processes and communication channels. We are committed to addressing these concerns and ensuring that our tenants receive the prompt and efficient service they deserve.Regards,Reeds Rains
5/5
GoogleAfter a hellish experience with another local estate agent, I happened to get a mailshot through the door from Reeds Rains - and it was fantastic serendipity. Matthew Candow and Craig Helps were like a breath of fresh air; no nonsense, no over-valuing, helpful, great at communicating, fantastic marketing and found a buyer within 6 weeks of taking my home on. It has been a smooth and straightforward process from beginning to end. I cannot recommend Reeds Rains enough.
Thank you Wez for taking the time to leave my team some great feedback, I am delighted that you had a very positive experience from Craig and Matthew, this will put a smile on their faces when they read your review and thank you for using Reeds Rains to sell your cottage. Kind Regards Charlotte
5/5
GoogleVery welcoming and polite, helped us with everything in need Phoebe was extremely helpful answering all questions and provided us with all the information we needed.
Many thanks for the review Jordan, delighted Phoebe has provided you with a 5 star service!
5/5
GoogleLooking to rent our property and needed plenty of advice and support. The service was exceptional - prompt, professional but still caring and understanding. I was left in no doubt that we could leave our home in very capable hands. Thank you!
Hi Edward, thank you so much for the 5 star review, providing excellent customer service to our clients is our top priority, we really appreciate the feedback. Thanks again for choosing us. Best wishes.
5/5
GoogleI’m currently renting with reed rains and this agency is brilliant - especially Phoebe who was the first person we dealt with at the agency. Phoebe was fast with responses, very understanding and even adjusted the timings out of her office hours to hand us our house key! Brilliant agency and I would highly recommend them. 😊 Thank you Reeds rains!
Thank you Saamvi for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Charlotte
5/5
GoogleAfter a hellish experience with another local estate agent, I happened to get a mailshot through the door from Reeds Rains - and it was fantastic serendipity. Matthew Candow and Craig Helps were like a breath of fresh air; no nonsense, no over-valuing, helpful, great at communicating, fantastic marketing and found a buyer within 6 weeks of taking my home on. It has been a smooth and straightforward process from beginning to end. I cannot recommend Reeds Rains enough.
Thank you Wez for taking the time to leave my team some great feedback, I am delighted that you had a very positive experience from Craig and Matthew, this will put a smile on their faces when they read your review and thank you for using Reeds Rains to sell your cottage. Kind Regards Charlotte
1/5
Trustpilot0/10
If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.
Hi Rebecca,We understand your frustration and disappointment with your experience. We take all feedback seriously and will use it to improve our services. We apologize for the inconvenience you experienced. We would like to investigate this further - you will receive a request from Trustpilot for more information.Regards,Reeds Rains
5/5
TrustpilotReliable and professional
I have used Reeds and Rains before and know that they are reliable and professional
1/5
TrustpilotReeds Rains should be avoided!
Imagine the response I got from a Reddish Branch Manager below after I complained about the service I received from managing my property. The amount of lies he stated in his email is alarming. Another reason to stay clear of this firm because they will mess you upHe could not even put his name at the end of the email Hello, To start things off you are copying a lot of random people into an email chain who have no part in this matter and it is causing a lot of confusion within your complaint. The complaints procedure would be to myself first and then it can escalate up the channel. Because of the numerous different emails this has caused a massive delay getting back to you. To address your issues, first of all it was Bryce who was the lettings manager here dealing with your issues with regards to the tenants of 30 Bratton Drive. After numerous emails back and forth between you both Bryce tried to resolve it by either agreeing the tenant could have his cousin move in or serve a section 13. This was agreeable and then later not agreeable by yourself. Then you wished to serve notice to the tenants to which we have to get confirmation from yourself to which Bryce never received until you contacted the branch upset that it hadn't taken place. There has been a lot of confusion with what you wish to do with the property. You were made aware of the tenants vacating as you wished to serve notice, we can not notify you multiple times of the same update. Finally a resolve was met between you and Bryce to serve notice. The tenants dropped their keys in on Thursday the 21st but this wasn't picked up until Friday due to how late it was. Again there had been some confusion as you had stated you did not want to pay for a check out report on one occasion but when you came into branch you said you wanted the check out report to be done. Jennifer in branch then spoke to vibrant who booked it for the following day for you. You have expressed you wanted to leave our services but are now asking for our assistance on matters which would not be manged by ourselves going forward. All I can do is offer my sincere apologies that you are not happy with the service you have received and offer you my best wishes going forward in the future and can end communications on this matter here, if this is not satisfactory then please see attached the complaints procedure on the next steps for you, Kind Regards
1/5
TrustpilotDont think anyone works here.
Fine unless you need them to actually do anything.Nearly a month on from trying to get a deposit returned, no return contact, excuses and promises of phone calls back not being fulfilled.Joke of a branch (Glengormley).
5/5
TrustpilotReeds Rain Hazel Grove gave excellent…
Reeds Rain Hazel Grove gave excellent service and advise during the whole process ensuring we got the best outcome
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service and guidance to all our clients, and we're glad we were able to help you achieve the best outcome.
5/5
TrustpilotAll the staff at Reeds Rains Rhyl are…
All the staff at Reeds Rains Rhyl are very friendly and professional especially Tom and Leah. They were always there ready to resolve any problems we had with our sale. We were continuously kept informed every step of the way.We couldn't ask for better service and would highly recommend them to anyone who wants to sell their property. Doreen Miller
Thank you for your kind words. We are delighted to hear that you had such a positive experience with our team. We strive to provide exceptional customer service and are thrilled that Tom and Leah were able to assist you throughout your sale. We appreciate your recommendation and will continue to work hard to ensure that all our clients receive the best possible service.
5/5
TrustpilotProfessional Friendly Service
Professional approach in every aspect of the process and frequent communication and updates
We appreciate your kind words and are thrilled to hear that you found our approach professional and our communication clear throughout the process. We strive to provide a positive experience for all our customers, and your feedback is valuable to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,265 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,075.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards: Reeds Rains CEMB, Clevedon won Gold.
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