Trusted Agent profile
★★★★★
2,808 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,808 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,064
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2021.
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKnowledgeable Friendly Professional …
Marketing excellent,sold my property within two weeks.Kept me well informed throughout,team members very helpful and knowledgeable. I would highly recommend them to anyone.Also my son is buying a home with them all going smoothly. Fingers crossed.
5/5
TrustpilotExcellent service
Excellent service, professional and friendly.
5/5
TrustpilotDean and Sophie from the Hazel Grove…
Dean and Sophie from the Hazel Grove branch have been really helpful through the whole process from start to finish, very helpful and professional.
5/5
TrustpilotTop team
Very responsive team. Excellent with follow up activities and supporting client
5/5
TrustpilotRichard has been very informative about…
Richard has been very informative about the importance of selling the house in a difficult market and Pam has always been very helpful and positive in the office. I would highly recommend that you contact them if you have a property that you would like to sell quickly. Best regards, Nigel
5/5
TrustpilotHelpful
Helpful. Been looking for a property a while. Kept me up to date.
5/5
TrustpilotThe estate agents did exactly what they…
The estate agents did exactly what they said they could achieve and I sold my house within a few days at full asking price. Could not have done any better. X
1/5
TrustpilotTerrible property managers
I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants
Hi there,We understand your frustration with the recent experience. We value your feedback and will use it to improve our services. We are committed to providing our clients with the best possible experience. We would like to investigate this further for you, you will receive a request directly from Trustpilot for more information.Regards,Reeds Rains
3/5
TrustpilotCan never get through to the Reddish…
Can never get through to the Reddish office by phone. You always have to leave an email......,they respond to that
Hi Wayne,We understand your frustration with the difficulty in reaching our Reddish office by phone. We appreciate you taking the time to share your experience, and we will use your feedback to improve our communication channels.Regards,Reeds Rains
5/5
TrustpilotHouse Sale
From property valuation to sale ( hopefully),the service was very good and carried out in a professional manner. Fingers crossed on our sale , as early days ?
4/5
TrustpilotGood staff and good communication.
Rating only, no written review.
5/5
TrustpilotWell done Reeds Rsin
Very efficient, informative service. Would recommend to others.
1/5
TrustpilotArranged a viewing
Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔
Hi Samantha,We understand your frustration with the missed appointment. It's disappointing when things don't go as planned, especially when it comes to important events like viewings. We value your time and will take your feedback seriously to improve our communication and scheduling processes.Regards,Reeds Rains
5/5
TrustpilotWe have used Reed Rains several times…
We have used Reed Rains several times and each time we have had excellent service
5/5
TrustpilotShevington sale
Just completed on a house sale in Shevington. RR @ Pemberton where v helpful every step of way with guidance etc as not sold before. Janet & Jo especially good. Would recommend.
5/5
TrustpilotReeds Rains Surveyor was great
Reeds Rains Surveyor was great and really understood the local market. Hi valuation was spot on and we sold the house within Three weeks and got a good price for it.
5/5
TrustpilotAmazing service got the property from…
Amazing service got the property from them and they done a fantastic job very happy and purchase few properties from them in future
5/5
TrustpilotVery helpful
5/5
TrustpilotSold my house within a week excellent…
Sold my house within a week excellent serviceMidd
4/5
TrustpilotPositive result with some bumps in road
Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.
5/5
TrustpilotListens to sellers requirements
Flexible approach Willing to listen to sellers requirementsGood updates Quick and responsive service Sold house quickly
5/5
TrustpilotGood communication First class
Good communication PoliteHelpfullyKnowledgeable made experience much easier to deal with
5/5
TrustpilotHighly recommend Reeds Rains
Highly recommend Reeds Rains. We have received helpful, timely communications from the start. Sue and Tony in the Dartford branch are very helpful and friendly. Thank you.
5/5
TrustpilotExcellent
I have used Reeds Rains twice in the past so they were my first choice to sell my current property. Friendly and helpful staff who go above and beyond with every aspect.I would definitely recommend and use their services in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,075.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
