Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe attention and response was professional and well detailed in communication. Good Team
Thank you for the kind words! We're really pleased to hear the communication met your expectations, we'll pass your feedback on to the team. We appreciate you taking the time to review us!
5/5
GoogleLucie was helpful, prompt replies and smooth move in
Thank you for the great feedback! We're so glad Lucie could help make your move-in smooth and stress-free, we'll pass on your thanks to her. We really appreciate you taking the time to leave a review!
5/5
The Trusted AgentThank you for everything
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious - as I was applying alone, but Courtney assured me it was possible. I was then selected to go through the referencing process, which I passed, and now I am very happy living in the apartment. Courtney has been very helpful and responded quickly throughout the referencing process, and helping me overcome a minor problem with the property. I am very grateful with everything, and I would definitely recommend Qube Residential/Courtney to friend or family.
1/5
YellTerrible - would not recommend.
I cannot recommend Qube Residential. My tenancy was affected by ongoing disrepair issues including persistent foul odours from drainage problems, ventilation concerns, damaged flooring following leaks, and delays in resolving reported defects. These concerns were formally investigated by the local council, who issued recommendations for remedial works. Despite repeated reports and evidence provided throughout the tenancy, many issues remained unresolved, ultimately resulting in a mutually agreed early termination of the tenancy. Communication was often dismissive, especially by Bethany and some statements made in response to my concerns were not consistent with the documented evidence I hold. I would advise prospective tenants to carefully consider this when choosing a letting agent.
1/5
FacebookI would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency. The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof). They have also tried to state that the council disagreed with my concerns and “closed my case”. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet. Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.
Just adding these for further proof as they tried to gaslight me on my google review 😊
1/5
TrustpilotPromised amenities never delivered, repairs ignored, charges to match
I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide.
1/5
TrustpilotI would NOT recommend this letting…
I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency.
5/5
The Trusted AgentAppreciation
I really appreciate Courtney’s professional help. She is nice snd helpful.
5/5
GoogleStaff was amazing and professional all through, responded to questions timely and it’s was nice and lovely dealing with Jade, I would highly recommend them again.
Thank you so much for the kind words! We're thrilled you had such a great experience, and we'll be sure to pass your thanks on to Jade. We really appreciate the recommendation!
5/5
GoogleQube residential has managed to rent out our 2BR apartment in Manchester /Salford reasonably quickly considering all factors involved. Adam has been professional courteous and efficient and above all reliable. Honestly we cannot ask for more. Staff at the office specially Courtney have been great. Thank you all for superb service.
5/5
GoogleRecently rented a 1 bed and Shane from the Manchester Branch was absolutely amazing. He really sorted me out and made the process seamless. Thank you Shane!
5/5
The Trusted AgentThank you Shane!
Recently rented a 1 bed and Shane Cooper from the Manchester Branch was absolutely amazing. He really sorted me out and made the process seamless. Thank you Shane!
5/5
GoogleHad such a good experience with Qube Residential. Highly recommend Shane Cooper!
5/5
The Trusted Agent5*
Great service, love the property, 5*s for my letting agent Shane Cooper!
5/5
GoogleI recently rented an apartment through Qube Residential and had a very positive experience. The team was professional, responsive, and supportive throughout the whole process.
5/5
GoogleTeam was very helpful and prompt during contracting and moving in
Thank you for the great feedback! We're glad the team could keep things prompt and helpful throughout contracting and moving in, we really appreciate you taking the time to review us!
1/5
GoogleTrust me, don’t use them. Shane Cooper was late to the viewing, and when he finally arrived, he’d forgotten the keys and had to go back to get them. I still decided to proceed with the apartment because it was new, but then, just two days before the move-in date, after contracts had already been exchanged, I was told they could no longer let me move in due to further reference checks. Absolutely ridiculous.
5/5
GoogleI have been using Qube to let out and manage my property in Manchester since I first bought it. When I look at all the businesses I deal with in my day to day life, I think they are one of the best. Over the last year I've experienced a few issues with the property that took months to resolve. The Property Management team (mainly Bethany) were brilliant and did everything they could to assist. Every time I contact them they are responsive and helpful, basically everthing I could ask for. For more periodic things, the Finance team (led by Lydia) are also excellent, answering any queries I have and dealing with them promptly. The same goes for lettings who I feel are totally on top of things whenever the search starts for a new tenant. Overall I am extremely happy with Qube and the service that they provide to me. I would recommend them to anyone.
5/5
GoogleI have had no issues with Qube residential lettings, been using then for a few years now, and the service is excellent. Shane Copper is attentive and gives prompt replies to my queries.
5/5
The Trusted AgentExcellent lettings management service from Qube
I have used Qube Residential as my lettings agent for few years now, they have provided excellent service in terms of communication, property and tenant status. In particular Shane Copper and Jonathan Cook who I can go to for advise on any matter, and always willing to assist promptly.
5/5
The Trusted AgentGreat Service
Courtney has been incredible from the viewing to the move in. Communication and professionalism perfect through out.
4.5/5
The Trusted AgentGreat Agent and Partner
Courtney was a great partner throughout the process, starting from the moment I reached out for a viewing through to the move in day. She was very helpful, patient and cheerful. She made my renting experience a smooth ride. Thanks Courtney :)
5/5
The Trusted AgentFantastic service
Courtney B. has been nothing but amazing this whole process from the viewing to move in day. Making the move stress free.
5/5
GoogleI had a very positive experience working with Shane Cooper from Qube Residential. From start to finish, Shane demonstrated a high level of professionalism, knowledge, and responsiveness. He was always approachable and took the time to clearly explain each step of the process. What stood out most was his attention to detail and genuine commitment to helping. He was proactive in keeping me updated and was quick to respond to any questions or concerns I had. It was clear that he genuinely cares about us. Overall, I would highly recommend Shane Cooper to anyone looking for reliable and supportive service at Qube Residential. His dedication and friendly approach made a real difference. Thank you so much for your all hard work!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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