Qube Residential Liverpool reviews

★★★★★ 5/5

Google

My friend and I recently moved into a new apartment with Qube Residential, the service was exceptional from start to finish. Helen was absolutely amazing throughout the process. She was incredibly efficient and proactive in getting everything moving quickly, which was especially important for us as we were hoping to move in ASAP. She always able to answer our questions (big or small) and made everything feel so smooth and stress-free. She was so kind and reassuring, and really helped two very stressed girls feel relaxed about their new home! Craig was also lovely when we collected the keys, taking the time to show us around and explain all the appliances and electricals. I would highly recommend Qube Residential to anyone looking for a smooth moving experience.

Inge · 5 October 2026

★★★★★ 5/5

Google

Wow where to begin. I’ve had an amazing and positive experience with Qube Residential but more importantly with Helen who has helped me non stop with this tenancy. Helen is amazing , my process has been difficult with 2 guarantors letting me down and delaying the process , dealing with housing and issues and she has been so patient , reassuring and motivated to still help us secure this tenancy. If you’re going to work with qube please ask for Helen! She was so professional but still put my mind at ease where it didn’t feel too formal, she kept going above for us and changed the contract so many times due to delays on our part when she didn’t have to do this. Getting a new home can be stressful and yet she made it so much more relaxing and stress free, her fast responses showed her dedication for helping us. As an agent she’s the best you can get - I just wanna say a massive thanks to her because I honestly wouldn’t have got this tenancy without her and her patience. Overall , I would recommend Qube and Helen highly to anyone that is looking for a tenancy or finding a home - it wasn’t just “business” you could tell they genuinely cared and kept me up to date throughout the whole process. Couldn’t recommend them enough!

Cian · 2 October 2026

★★★★★ 1/5

Google

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency. MY RESPONSE TO THE BELOW AS THEY HAVE DISABLED ME FROM RESPONDING: I am somewhat surprised by several statements below by the Qube - particularly as they are contradicted by the documentary evidence I have now included. The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof). It is also incorrect to state that the council disagreed with my concerns. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet. The comments regarding AI are irrelevant. Whether correspondence was drafted manually or with AI assistance has no bearing on whether these issues existed, I found the attitude of Bethany very unprofessional and disrespectful. Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.

Anastasia · 12 July 2026

★★★★★ 1/5

Facebook

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency. The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof). They have also tried to state that the council disagreed with my concerns and “closed my case”. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet. Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.

Anastasia · 18 June 2026

★★★★★ 5/5

Google

I recently rented a flat in Liverpool through Qube Residential. As someone moving from abroad, the process wasn't always easy to navigate, but the team were friendly and attentive throughout and helped us find a great place without any problems. Special thanks to Helen Burnett, and to Qube, much appreciated.

Sewon · 26 August 2026

★★★★★ 5/5

View Agents

Buying and selling a house

Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting Gary we decided to call him and ask him to value and put our property on the market as we really liked his relaxed and friendly approach. We really liked the company that Qube use as a 3rd party to chase up solicitors and ensure the sale goes smoothly as it took the stress out of buying and selling. Thanks so much, we would use Qube again in the future

Lauren · 5 December 2025

★★★★★ 1/5

Google

Avoid, avoid, avoid, complete time wasters. Whole experience was bad from beginning to end. I went through the process of applying for a viewing on their website. On the form, evening slots were available yet when I spoke to them later, suddenly they didn't do evening viewings. I was forced to use my only remaining afternoon of annual leave to set up the viewing and I clearly requested that if anything changed and the apartment was no longer available to let me know in advance because I live in a different city and have to travel in. I called on the morning of the viewing to ask if it was still on and they said yes, of course. It was only when I arrived at the property that someone called Helen messaged me on WhatsApp to say the viewing was cancelled. I'd lost over 20 pounds for my train ticket and lost my last afternoon of annual leave for nothing. This lot have zero respect for their customers or for your time and are completely unprofessional. They expect you to drop everything to accommodate to them but then don't give you the common courtesy to respect your time. Do not trust them.

Eve · 23 September 2025

★★★★★ 5/5

Google

I have known and dealt with Jonathan at Qube Residential for over five years. They are my nominated letting agents for my property in Liverpool. Qube under leadership of Jonathan run a very efficient team, and have had no issues with them. They are excellent at getting new tenants, and communicate well with the tenants. They promptIy attend to any complaints or issues tenants may have. They are also very good at keeping landlords posted. I highly recommend Qube Residential if you are looking to rent a property, or landlord who is looking for letting agent.

Dhiren · 23 September 2025

★★★★★ 1/5

Trustpilot

Promised amenities never delivered, repairs ignored, charges to match

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide.

Bolaji · 16 June 2026

★★★★★ 1/5

Trustpilot

I would NOT recommend this letting…

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency.

Anastasia · 8 June 2026

★★★★★ 5/5

Google

I am so glad to have the kind assistance from Lydia Clarke of Qube Residential company. She is efficient, helpful and professional. And, she always provide an accurate and detailed landlord statements to us monthly. She is also willing to coordinate with the team to solve my problems. I have full confidence with Lydia and apprecite to her great efforts to us. Best regards Bernard

Bernard · 16 December 2025

★★★★★ 5/5

Google

We recently sold our house and Gary handled the entire process for us. He was incredibly professional from start to finish, always keeping us updated and making everything run smoothly. Nothing was ever too much trouble, and his communication was excellent. We felt fully supported throughout the sale. We would highly recommend Gary to anyone looking for a reliable and knowledgeable estate agent.

Kate · 16 December 2025

★★★★★ 5/5

Google

I honestly cannot thank my letting agent (Diane McCarthy) enough for everything she has done for us. From the very first conversation, she made us feel completely at ease with her warmth, kindness, and genuine care. What could have been a stressful and overwhelming experience turned into something smooth, positive, and even enjoyable because of her. Her professionalism and experience truly shine through in everything she does, but what makes her so special is the heart she brings to her work. She took the time to really understand what we were looking for, listened with patience, and guided us with such honesty and reassurance. At every step, she was supportive, responsive, and incredibly thoughtful. She went above and beyond in ways we didn’t expect, always checking in, always making sure we were comfortable, and always putting our needs first. Her dedication, reliability, and attention to detail gave us so much confidence and peace of mind. Thanks to her hard work and genuine commitment, we found our flat in such a short space of time, and we couldn’t be happier. It’s rare to meet someone who is not only so skilled and knowledgeable, but also so kind, approachable, and truly invested in helping people. We feel incredibly lucky to have had her support and would recommend her wholeheartedly to anyone. She’s not just an excellent letting agent, she’s a genuinely wonderful person who truly cares. Thank’s my Love Diane😊

Rajeeev · 14 April 2026

★★★★★ 5/5

Google

Jonathan Cook and his team have been very user-friendly to deal with, so much so that I have now aggregated several of my UK buy-to-let properties over to them and away from other agents. They are very efficient, responsive and professional, which is important given that I live overseas in a different time zone. I am very grateful for the high quality service they provide.

Martin · 23 September 2025

★★★★★ 5/5

Google

I was having ongoing issues with Airbnb, including suspended listings, which left my property sitting empty. I spoke with Helen about moving the property to a long-term rental, gave her access, and left it in her hands. Within just three days she had found a tenant and was already asking me to sign a long-term tenancy agreement. I couldn’t believe how quickly she worked. Since then, any questions or follow-ups I’ve had have been answered within hours. I’m now able to take a completely hands-off approach with this property. Thanks so much, Helen I really appreciate your efficiency.

Ideal · 16 January 2026

★★★★★ 5/5

Google

The moving in process was all very smooth. Helen was great and made the whole process so easy.

Emma · 28 August 2026

★★★★★ 5/5

Google

Thank you so much Helen for being so friendly and helpful throughout my move in. -Niall

Naz · 9 September 2026

★★★★★ 5/5

Google

I have been dealing with Lydia Clarke for the last three years , she is a very professional lady , always replying to my messages immediately, always giving me the right advice and support , I am very happy with the company management and will continue to keep them managed my property.

Abdalla · 5 December 2025

★★★★★ 5/5

Google

The viewing was arranged quickly, and the application process was smooth. Diane was very helpful in resolving any queries throughout the process

Leo · 4 July 2026

★★★★★ 4.9/5

View Agents

Qube Residential are highly responsive

I am an overseas landlord with a number of buy-to-let properties in the UK. I have dealt with a number of different letting agents over the past few years. Objectively Qube Residential, for whom Jonathan Cook has been my main contact, have been by far the most responsive, professional and helpful. So much so that I have chosen to aggregate most of my portfolio to Qube and away from the other agents I was using. I am very grateful to Qube and Jonathan in particular for the quality service they continue to provide.

Martin · 27 November 2024

★★★★★ 5/5

Google

I honestly can’t thank our letting agent (Helen) enough for all of her help throughout our moving process. She was there to help guide us and answer any queries or questions we may have had. I can’t thank her enough :)

Grace · 18 September 2026

★★★★★ 5/5

Google

A great property management company. I have been a landlord with Qube for many years. Lydia has kept me up to date with my property and tenants. Her communication regarding tenants has been outstanding. All my questions and queries have usually been answered quickly and preciously.

Sangita · 9 December 2025

★★★★★ 5/5

Google

Dianne was super helpful and made the whole process as easy possible, would reccomend!

Tom · 3 July 2026

★★★★★ 5/5

Google

Diane has helped me so much as I had some difficulties with renting . She was so helpful, really engaging and quick with responses. She went above and beyond and I can’t thank her enough for how amazing she’s been!

Megan · 6 December 2025