Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDiane's been a wonderful agent starting from the viewing process. Honestly unmatched especially given how notorious letting agents can be. Thank you for a swift and smooth process. : )
Seonah · 5 February 2025
Agent replied · 29 January 2025
Thank you for your glowing review! We're thrilled to hear that Diane provided you with such a positive experience. We take pride in our commitment to customer satisfaction and are delighted we could make your letting journey a smooth one. Your feedback is greatly appreciated, and we look forward to assisting you in the future.
★★★★★ 5/5
View AgentsThank you very much to Gary Seed.
Gary Seed was extremely influential in our decision to move into Jesse Hartley Way. This is due to his professionalism and constantly answering any questions, both on email, text and phone call, which we had regarding the property. I really appreciate how he showed us round the flat, not one, but twice before we moved in to ensure that we were happy with the flat. I really really appreciate all of the effort which Gary went to prior to us moving in, as well as, since moving in has said if we have issues we can contact him. Gary also made the move in process very easy.
Zara · 16 November 2020
Agent replied · 19 November 2020
Hi Zara,
Thank you for your fantastic feedback. We are very grateful for your postive comments and are pleased you found Gary to be helpful throughout your moving process. We will pass your kind words onto Gary.
Kind Regards - Team Qube
★★★★★ 1/5
TrustpilotFrom a landlord point of view
From a landlord point of view, I wouldn't recommend this software or company. Annual rises and fixed contract for 5 years, yet we have been unable to use it. All nice to get you on board then once signed up its a different story. DONT BUY.
Clark · 2 September 2026
★★★★★ 5/5
Googleexcellent experience selling my house with qube From start to finish, gary was professional, transparent, and incredibly supportive when the other side was dragging the process out. Communication was always prompt, and he kept me updated at every stage of the process. I couldn’t recommend them highly enough!
Lisa · 9 December 2025
Agent replied · 23 December 2025
Thank you, Lisa, for your wonderful feedback and 5-star rating. We’re delighted to hear that Gary provided such professional, transparent, and supportive service throughout the sale of your house. His prompt communication and commitment to keeping you updated are qualities we’re very proud of, and it’s fantastic to know they made the process smoother despite the challenges.
★★★★★ 5/5
TrustpilotThey have my back ...... and keep me out of problems.
From a Landlord perspective I can only say good things about my Qube experiences. They literally take care of everything and provide me with virtually everything I need for a 'hands off' investment. They always give me with the correct and accurate information, pre empt any potential issues and advise me of my options so I can make a quick decision on something. I have 2 properties they look after and have rarely suffered any extensive non rental periods over the last 5 years. As soon as one tenant leaves, they find a replacement. Quickly, efficiently and at the correct market rate.
Mark · 4 December 2025
★★★★★ 5/5
FacebookQube residential provided a 5 ⭐️ service from day one. Helen was amazing showing people around our home and offering support and feedback at all times. Dave was very supportive from coming to value the property to always being on the end of the phone to answer our questions. We are so grateful for your service and support in making our dream move possible. Thank you for all of your time and expertise ⭐️⭐️⭐️⭐️⭐️
Sarah · 26 May 2024
★★★★★ 5/5
GoogleTop quality group of people!
James · 25 September 2026
Agent replied · 26 September 2026
Hi James, thank you very much for your review! It was great to meet with you. All the best!
★★★★★ 5/5
View AgentsGreat letting agent
Was a quick process made easy by Helen Burnett, who was great from the start and made everything clear with questions I had. Would recommend
Kevin · 18 December 2025
★★★★★ 3/5
GoogleI recommend Diane! She was very prompt and efficient both in moving forward with the rental process and in responding to emails, and she was extremely helpful and respectful in her friendly and approachable manner.
But what happened next was unexpected.
After I moved in, I realised that the mattress was cracked on one side, a very obvious problem to the naked eye. Nikki helped me to contact the landlord, but today I received a reply that the problem was found during the pre-inventory check, but they felt that I made it look worse and denied my request for a replacement mattress.
I was shocked and insulted. I pointed out what was clearly already a problem now instead accusing it was my fault. I can understand the landlord replying to me that the mattress can still be used due to financial reasons, but I do not accept this baseless accusation.
Anyway, it was a real blessing to meet Diane, thanks again.
Margo · 6 October 2023
★★★★★ 1/5
GoogleNever rent with them. Central building in Liverpool is massive joke. Property management company is almost non existing on going issues with main door not fixed, lifts are not working for months, pipes burst and major leak occurred and no one is to ensure fix. Avoid avoid avoid their properties
Nicole · 13 March 2025
★★★★★ 5/5
GoogleI have been working with Qube Residential or a while, especially Dianne & Jon on a 121 basis. They have been very proactive in helping let my Liverpool based units with good standard of tenants, going above and beyond with assisting with marketing pictures etc.
Thank you to the entire team of Qube for all your help & support over the years!
Shamira · 23 September 2024
★★★★★ 1/5
GoogleQube residential manage silkhouse court. Absolutely horrible management. Both Lifts stopped working on 3 sept. I was told they are working on it. I said I don’t see anyone working to which they said it’s because they are working on the inside … then we were told expensive parts need to be shipped from abroad …. Then that work would start on 8th October. No work has started and now there is a notice of lifts being decommissioned. Since most of the apartments are owned by companies not individuals …. No one cares about the tenants and there is no accountability at all. Frequently there are issues with water and security, if we raise it we are told landlord ain’t responsible it’s xenias job. I don’t have contract with Xenia so why would they update me. Constant lies on part of xenia and qube residential can simply shrug its shoulders and say not my problem . Just avoid !
Sameera · 23 September 2025
★★★★★ 1/5
GoogleDo not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. Simply tell you it's not their problem and to talk to Xenia Estates who manage the building (even though as a tenant you have no legal relationship with them and your contract is with the landlord who's contract is with Xenia). They hide behind layers of bureaucracy and don't care about their tenants.
They have lied and fobbed me off on many occasions. Refuse to give me contact details of my landlord. Lied on the check in report of the condition of the property. They give keys to contractors to let themselves in to the property without asking permission which is ILLEGAL. We've had contractors come in when we were away (which we did not give permission for) and not lock the door after they left
Liam · 7 September 2025
★★★★★ 5/5
View AgentsExcellent service
We dealt with Qube Residential when we found a flat to rent in Liverpool as they were working with another company. The service we received from Gary was great and the main reason we chose to go ahead with the tenancy. Gary showed us round the flat twice and answered all our questions fully and quickly. I would fully recommend this company to anyone looking for a new home.
Erin · 16 November 2020
Agent replied · 19 November 2020
Hi Erin,
Thank you for your positive feedback. We are really pleased you are happy in your new property. We will pass your kinds words onto Gary. Kind Regards - Team Qube
★★★★★ 5/5
GoogleTeam was very helpful and prompt during contracting and moving in
Deepchand · 18 May 2026
Agent replied · 24 July 2026
Thank you for the great feedback! We're glad the team could keep things prompt and helpful throughout contracting and moving in, we really appreciate you taking the time to review us!
★★★★★ 4.5/5
View AgentsSilkhouse Court
I have been with Qube Residential (under full Management Service) since 2019. As an international landlord, I am very pleased with their services - professional, supportive and responsive. They have done a great job in ensuring that my units have minimal void period. As with the recent Silkhouse issue, which is entirely not their fault, they have kept me well informed. Highly recommend!
Pearl · 26 November 2024
Agent replied · 28 November 2024
Dear Pearl,
Thank you for your kind words and recommendation. It's our pleasure to support you as an international landlord. We're committed to maintaining high standards of service and clear communication, especially during unexpected events. We appreciate your trust in our full management services and look forward to our continued partnership.
Best wishes,
The Qube Residential Team
★★★★★ 1/5
GoogleWaited 15 minutes after the agreed time for a viewing as well as rang the agency and number given by the sales manager only to have the phone put down and my call ignored multiple times.
Sales manager blatantly lied to say his colleague was waiting outside the whole time.
Don’t appreciate wasting my time when I have agreed to take the time off from work.
Unprofessional service.
Ethan · 7 September 2025
★★★★★ 5/5
GoogleAs an Internationals it was a bit difficult for us to find an accommodation as we did not know much about the process. But Diane McCarthy from Qube Residential was very helpful and replied us immediately whenever we got a problem regarding the process. She was so kind and polite from the very first day and till now.
Hansi · 13 March 2024
★★★★★ 1/5
GoogleI rented Silkhouse Court through them, the agents gave me the best marketing but after moving, all blame was shifted to Xenia, lifts were broken for 9 months, building was unclean, gates were broken and parcels were stolen. I had asked these questions before I rented and was given no honest advice, and no help with after you rent with them. no consolidation, not happy with them.
Kapil · 7 September 2025
★★★★★ 5/5
GoogleI recently worked with Helen Burnett and had a great experience with Qube and Helen. She was very friendly and responded to emails promptly. I would happily work with her again in the future.
Laura · 13 March 2025
★★★★★ 5/5
View AgentsBrilliant
Diane & Helen were a huge help for me and my friend moving over from Ireland they made the process as easy as they could and handled every query we had exceptionally well. Couldn’t recommend more!
Ryan · 8 June 2023
Agent replied · 9 November 2023
Thank you for your kind words, Ryan! We are delighted to hear that Diane & Helen were there to help you and your friend during your move. We strive to provide an exceptional service to all our customers and it is great to know that it was delivered.
★★★★★ 5/5
GoogleTom has been a pleasure to deal with. He has ensured the process of completing our rental agreement went smoothly. He really went out of his way to ensure we could move in on the date we requested. He is such a credit to the company. Thank you very much Tom!
I · 31 August 2021
Agent replied · 31 August 2023
Hi Fabio, thanks for your kind review! I will pass your feedback on to the team. Kind Regards - Team Qube
★★★★★ 5/5
GoogleKane is my property manager and was amazing in helping me with my query and speaking to the landlord. I cannot recommend him highly enough he was understanding and persistent for me
Erin · 13 March 2025
★★★★★ 5/5
GoogleVery professional, no nonsense service, great communication ,marketing was excellent and the sale of my property was achieved within a very short period
Richard · 3 December 2025
Agent replied · 13 March 2026
Thank you, Richard, for your fantastic feedback and 5-star rating. We’re delighted to hear that our professional, straightforward approach, excellent communication, and strong marketing helped achieve the sale of your property so quickly. Delivering efficient results with clear updates is exactly what we strive for, and it’s wonderful to know this made your experience so positive.
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