Trusted Agent profile · Liverpool
Verified
★★★★★
202 reviews across 5 platforms
7 Honeycomb, Edmund Street, Liverpool, L3 9NG
Part of Qube Residential, see every office.
Qube Residential's office in Liverpool, at 7 Honeycomb, is rated 4.2 out of 5 across 202 reviews on five platforms, including 148 Google reviews rated 4.2.
148
Reviews on Google
This office
2
Reviews on Facebook
This office
2
Reviews on Yell
This office
42
Reviews on View Agents
This office
8
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 3 from buyers
I am an overseas landlord with a number of buy-to-let properties in the UK. I have dealt with a number of different letting agents over the past few years ...Read all 11 from landlords
I had been looking for a new place to live as I had been really struggling in the previous location. I was fortunate to get a call back after expressing ...Read all 23 from tenants
Qube Residential is a leading property management company offering comprehensive property management services for both residential and commercial properties across Manchester and Liverpool. As one of the best property management companies in the UK, we provide end-to-end solutions for landlords and investors, including marketing, tenant referencing, and asset management. Our team is equipped to manage rental properties, buy-to-let properties, and commercial properties, ensuring that your investment is in trusted hands. With advanced property management software, we offer seamless property management solutions that give you real-time access to key data. Whether you’re seeking a property management agency for a single property or a large portfolio, Qube Residential is your go-to for tailored landlord services.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleI have used Qube property management services for almost 5 years and have always been impressed with their level of service and professionalism. Silkhouse Court has had a number of issues unrelated to Qube but they have dealt with these in a timely manner and have kept all parties informed of progress as and when required. Jonathan Cook has been our main contact and I would highly recommend him and the team at Qube for any property management services.
5/5
GoogleDiane was amazing from start to finish regarding my move in to this flat. Needed to move in earlier than the actual start date and was able to accommodate that for me. Fast when responding to emails too
Thank you for your kind words and 5-star rating. We’re delighted to hear that Diane was able to make your move-in experience smooth and accommodating, even with the earlier start date. Her prompt responses and supportive approach are qualities we’re very proud of, and it’s wonderful to know they made such a positive difference for you
1/5
GoogleI will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit in the roof with no glass in it, was told to contact the fire brigade, I did, nothing was done) which flooded the carpet when it rained, and constant theft problems to name a few problems. But upon moving out there was general wear and tear (paint could do with some touch ups and a few dust spots), NOTHING broken or dented. I was stuck with a £417.50 bill at the end of my tenancy including the cost of a new couch and mattress £60 for a new couch, £80 for a new mattress (which should be replaced regardless because health and safety). Took to an independent adjudicator who awarded the entire bill to the landlord so the week of Christmas I’m not only £417.50 worse off, but the £60 I paid to fight this also will not be refunded or taken off the price. Disgusted and furious doesn’t even cover it. Joke of a company.
Hi Amy, thank you for sharing your feedback. We understand your frustration with the end of tenancy charges from your landlord. We encourage every tenant to challenge these when they believe that there has been a disconnect in responsibility. We appreciate there are two sides to each dispute, but there was a large amount of cleaning and more than a fair share of avoidable repainting in this instance. On this occasion, due to how the property was left, the independent adjudicator from Reposit awarded the landlord their full costs, considering how much they had to spend to return the property into the high quality, clean condition it was received. Regarding the wider building issues you experienced, these related to the responsibilities of the building’s management company rather than your landlord. Throughout your tenancy, both Qube Residential and the landlord raised these concerns repeatedly with the building managers, but unfortunately several residents were affected by the withdrawal of services in this development We wish you the best in your next tenancy.
5/5
GoogleHelen gets a quick response for my queries. I'm very satisfied with her explanation. She did an excellent job by giving me some professional opinion. As an landlord, I would lile to work with Helen.
Thank you, Cathy, for your kind words and 5-star rating. We’re delighted to hear that Helen’s quick responses, clear explanations, and professional opinions have given you confidence in working with her. Her dedication and expertise are qualities we’re very proud of, and it’s wonderful to know they made such a positive impression.
1/5
TrustpilotEmbarrasing. The won’t help tenants
Not recommendable. They promise changes that they never achieve. We have been without an elevator the whole year I have been living in this apartment. Sometimes even the only one working wouldn’t work in a building with 14 floors. Besides, I am forced to pay the rent worth one month as the fixed term contracts are no longer legal but they only advised by a general mail instead of informing tenants with fixed term contracts. Embarrasing
5/5
View AgentsHappy with the service I received
I had been looking for a new place to live as I had been really struggling in the previous location. I was fortunate to get a call back after expressing interest in a property to rent. The person who showed me around was Helen, and she was lovely. She informed me that there was 3 potential properties that had came available. She helped me with all the questions I had, and made the process easy for me. I applied straight away. Although moving is one of the most stressful times for most people, this move was relatively easy for me in comparison to others I’ve had. Helen has also helped answer a lot of my questions after moving in, and helped me get sorted with the minor issues, helping me contact the appropriate people. Overall, so far so good. I’m happy with the service I received. I am really happy with the place I am in, the property is beautiful and everything I could have wanted, and more. Thanks for all your help, and being responsive to my emails after I moved in. I am blessed to be within this apartment 🙂
We are pleased to hear that you had a stress-free move into your new apartment. We always strive to make our customers feel comfortable and answer all their questions. Thank you for your kind words and we look forward to helping you with any other queries you may have in the future.
5/5
View AgentsPractically Perfect
Helen made the rental process from viewing to move in stress free, professional, and easy to handle for 1st time UK renter. Can't recommend enough
Dear Franco, Thank you so much for your kind words! We're thrilled to hear that Helen made your rental experience smooth and enjoyable. Ensuring our first-time renters feel supported is a top priority for us. We truly appreciate your recommendation and look forward to assisting you again in the future! Best wishes, Qube Residential
5/5
GoogleGary showed me around the property and was very helpful! Answered every question I had on the property and is very professional and friendly.
Thank you, Jobi, for your kind words and 5-star rating. We’re delighted to hear that Gary was so helpful during your property viewing. His professionalism, friendliness, and thorough approach are qualities we’re very proud of, and it’s fantastic to know they made such a positive impression.
5/5
GoogleGreat customer service. I had an issue with a payment and Lydia Clarke was very helpful and quick to respond. She was polite and explained everything that was happening to get things sorted. I very rarely give out 5 stars for customer service, but this one is well deserved. Please keep up the good work!
1/5
YellTerrible - would not recommend.
I cannot recommend Qube Residential. My tenancy was affected by ongoing disrepair issues including persistent foul odours from drainage problems, ventilation concerns, damaged flooring following leaks, and delays in resolving reported defects. These concerns were formally investigated by the local council, who issued recommendations for remedial works. Despite repeated reports and evidence provided throughout the tenancy, many issues remained unresolved, ultimately resulting in a mutually agreed early termination of the tenancy. Communication was often dismissive, especially by Bethany and some statements made in response to my concerns were not consistent with the documented evidence I hold. I would advise prospective tenants to carefully consider this when choosing a letting agent.
5/5
View AgentsAmazing customer service
Gary showed me around the property and was very helpful! Answered every question I had on the property and is very professional and friendly.
Dear Jobi, Thank you for your wonderful feedback! We’re delighted to hear that Gary provided you with a helpful and professional experience during your property viewing. Our team strives to ensure every client feels supported and informed. We appreciate your kind words and look forward to assisting you further in your property journey! Best regards, Qube Residential.
5/5
GoogleI have been dealing with Qube Residential for many years and am very impressed with their professionalism. Diane has been my main contact over the last few months and she has resolved all issues very effectively. Very pleasant to talk to. Jonathan Cook and his team have been very supportive at every stage.
Dear Prem We are sincerely grateful for your five-star review and long-standing relationship with Qube Residential. Diane, Jonathan, and the team are thrilled to receive your commendations and are delighted to have made your experience so positive. Your satisfaction is our top priority, and we look forward to continuing our supportive service in the years to come.
5/5
GoogleGreat customer service, Helen was extremely helpful and made the whole process very smooth.
5/5
GoogleAs landlord, we unfortunately had some trespasser occupied our property for a period of time. Kane and Jonathan has been very supportive and doing a great job getting the trespasser out from the property. As property manager, Kane is extremely profession and knowledgeable. He has done a job above and beyond. Thanks Kane for your excellent work!
5/5
GoogleFrom start to finish Helen has been a total delight to deal with. Qube Residential have been responsible for renting out and managing my property for many years and the service has never fallen below impeccable. Professional and tremendous attention to detail providing the best quality service. I could not imagine working with anyone else.
5/5
GoogleQube have again recently been fantastic. A complicated issue, which took some time was resolved efficiently. Sean and the team were very thorough throughout the process which resulted in a positive result. Would highly recommend Qube. Thank you.
Dear Deepak, Thank you so much for your kind words. It is great to hear you were impressed with Sean and the teams and we look forward to continuing our service to you for many years to come.
1/5
GoogleCan't fault Helen Berrett. Lovely to speak with. Always responsive when arranging viewings, answering questions etc. Can't fault her at all. However, the amount of problems with this flat I noticed within a week of moving in is atrocious. The condition of the property upon moving in is shocking. IMAGES ATTACHED Moved into the property on April 6th 2024. There's awful staining on the blinds. During the viewing, the blinds were pulled all the way back to disguise this, so I unfortunately did not notice this staining until I moved in - i have a video of the blinds being pulled back during the viewing and a video of their condition on my move-in date. There's horrible brown stains on all of the blinds. Why would these not be cleaned/replaced before a new tennant moves in? Its not even like the stains are small. They're huge and cover a good 30% - 40% of the blinds in the kitchen. The window in the living room flew open when it was completely shut when the wind started to pick up. I called the out of hours team and was told someone would contact me that week to arrange a call out. I've received no call back and this was reported around April 6th 2024 (I'm writing this on April 22nd). I've since been securing the window shut with tape and tying string from the handle to the base of my computer desk to keep it shut and to keep the breeze out as much as possible. Still freezing. THE LIVING ROOM RADIATOR DOESNT EVEN WORK TO MAKE UP FOR THE DRAFT! Here are some more issues: . There's error codes on the washing machine so I can't use it to full capacity. . The dishwasher has tape all along the bottom so I won't be using it until someone has come to view it. This wasnt noticed until i moved in. I reported this on April 9th 2024 (3 days after moving in). Still no one has confirmed when they will be visiting to fix this. . One of the dials on the hob is there purely for show - its broken off so it's just been placed on there to appear not broken. . The radiator in the living room doesn't workso combined with the window issue, its freezing. . The bathroom sink is damaged and the damage has been covered with a sloppy coat of paint covering a third of the sink (see photo). . The fridge absolutely stunk and there was brown liquid underneath the bottom draw from what looked like juice from raw meat had just sat there. Why wasn't this cleaned before I moved in by Qube Lettings and MANAGEMENT company? Absolutely shocking. I'll never recommend Qube Lettings to anyone. My rent is supposed to include full use of appliances & heating. I've moved in and this hasn't been the case. All of the above was noticed in JUST THE FIRST 3 DAYS OF ME MOVING IN. I'm going to review whether paying full rent is appropriate given that the things that are to be included in my rent are not fully functional and when ive reported some of these issues, i havent heard a thing back. At this point, there are that many things that need fixing, I feel like coping with some of them is easier than constantly raising tickets on their online portal and having to speak with different people over a large number of issues and have people constantly visiting. That's if they even contact you Joke. Such a shame because Helen was lovely but the management of the property is disgraceful
5/5
GoogleI recently had the pleasure of working with Helen Burnett from Qube Residential during the process of renting a studio apartment, and I couldn't be more satisfied with her service. From start to finish, Helen was incredibly supportive and attentive, ensuring that every step of the renting process went smoothly. Helen was always available to answer my queries in a timely manner. Her prompt responses and willingness to provide detailed information were greatly appreciated, especially since finding the right apartment can often be a stressful experience. During the viewing, Helen's professionalism truly shone. She took the time to show me all the available options for studio apartments, highlighting the features and benefits of each one. This thorough approach allowed me to make a well-informed decision that I am very happy with. Overall, Helen's dedication and helpfulness were instrumental in my decision to rent through Qube Residential. I highly recommend her to anyone in search of a new home. Thank you, Helen, for your exceptional service and support!
1/5
TrustpilotTerrible
Terrible - stay clear and do not rent from this estate agents. They were rude, unprofessional and unhelpful throughout. They did not support with anything, they don’t want to look after buildings they rent or pay for proper property management and overcharge and provide incorrect charges to try to not give deposits back. I have never not had my full deposit back and somehow they are charging us £600 unfairly. Terrible customer service overall - all staff clearly hate their job.
5/5
View AgentsReview
I recently moved in to a flat in Liverpool. Helen was brilliant, professional and very friendly. I can’t recommend Qube Residential enough.
5/5
GoogleHave always had a positive experience with Qube as a let management company. Lydia and Kane in particular have always been really helpful with speedy replies and sorting any issues or queries.
3/5
GoogleI have no complaints about the real estate agency itself, the rental process was smooth, and I was able to get all my questions answered. However, the post-rental support channel has many problems. We are experiencing some persistent issues in the apartment, and some long-term tenants report that this is not the first time this has happened. The person they provide for contact doesn't resolve basic issues and now no longer responds to emails, which creates stress and discomfort in our daily lives. I believe that if this channel improved, satisfaction would be much higher.
5/5
GoogleI recently sold my house with QUBE and they were excellent. Jonathan Cook made the whole process so smooth, seamless and stress free. Would highly reccomend this company.
1/5
GoogleI will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit …
Hi Amy, thank you for sharing your feedback. We understand your frustration with the end of tenancy charges from your … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Qube Residential's Liverpool office has 202 reviews across five platforms: 148 on Google, 2 on Facebook, 2 on Yell, 42 on View Agents, 8 on Trustpilot (across the whole business).
Qube Residential Liverpool is rated 4.2 out of 5 across all 202 reviews, and 4.2 out of 5 on Google from 148 reviews.
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
11 reviews from landlords, rated 4.9 out of 5 on average. For example, Martin wrote: "I am an overseas landlord with a number of buy-to-let properties in the UK. I have dealt with a number of different letting agents over the past few years ..."
23 reviews from tenants, rated 4.9 out of 5 on average. For example, S wrote: "I had been looking for a new place to live as I had been really struggling in the previous location. I was fortunate to get a call back after expressing ..."
Qube Residential Liverpool, 7 Honeycomb, Edmund Street, Liverpool, L3 9NG.
