Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentVery nice
During my tenancy in Silkhouse Court in Liverpool, the people of Qube Residential were always willing to answer my queries and help with my tenancy. They are great. Thank you, Christos.
Hi Christos, Thank you for your positive feedback. We are very pleased you found our service helpful. Good luck with your future moves. Kind Regards - Team Qube.
5/5
The Trusted AgentFlat rent in Salford
I’ve recently rented a flat with Qube and it was a really smooth experience. I was able to go through the whole process entirely online and it was quick and smooth, Bethany helped me with all my questions and so did Tom at move in. Recommended!
Hi Gergely, Thank your for your positive feedback. We are very pleased your move in went smoothly. We will pass your kinds words onto Bethany & Tom. Kind Regards - Team Qube
5/5
The Trusted AgentReally pleased
Absolutely made up with the property I am renting and the service I received leading up to moving in. Made the process so easy and with very little stress. Can’t speak highly enough of Jonathan and the way in which he managed my move. Thanks you.
Hi Dan, Thank you for your positive feedback. We are really pleased you are happy in your new property. We will pass your kinds words onto Jonathan. Kind Regards - Team Qube
5/5
GoogleI had to search for the flat in extremely tight deadline to move in with my wife and child who were coming from overseas. …
1/5
GoogleJust to make you aware people - there is NO GYM in Bridgewater Point 🤬 And we have been told since 2019 that there is going to be one, however, it never happened and there will be no gym. The only thing they care about is collecting the money from their tenants. The worst experience with letting agency ever. They changed their name from Fortis Residential because the previous reputation was that bad. Think twice before you sign any agreement with qube 💣 After just 1,5 year of use (of the Block B) the entire building looks overexploited 🤮
Hi Wojciech, we’re sorry to hear this. Please bear in mind Qube Residential did not build this building, so your issue with the gym is out of our control. Also, if you are unhappy with the common areas you can report this to building management at any time. Given that your property hasn’t needed a single repair in your 2 year tenancy, we’re unsure as to why you are unhappy with Qube’s services, when your gripes seem to be attributed to other parties. We sadly can’t help with your issues with your neighbours but we’ve pointed you in the right direction for the councils neighbourhood team to help. As always, drop us an email to manchester@quberesidential.com if you have any issues inside your property and we’ll be happy to assist. Kind Regards - Team Qube
4/5
GoogleRating only, no written review.
Hi Hollie, thank you for your positive review. Kind Regards - Team Qube
5/5
GoogleRating only, no written review.
1/5
GoogleUsed them once before and got fleeced, had to use them again as they were the preferred mortgage company of the developer. Promised a call back within 48hours, still waiting 10 days later and missed out on property. Don’t bother using them, a complete waste of time, not surprised to see they’re rated so poorly
2/5
Google(Translated by Google) Just very book standard cheat letting agent. (Original) Just very bog standard snyde letting agent.
Hi Alec, we are sorry to hear this. We’re unsure why you have left a negative review. During your tenancy, your property did not need any repairs and the only issues you have had, have arisen from you needing a replacement access fob. Kind regards - Team Qube
1/5
GoogleThis is just a rebranded company for "Fortis Residential" I assume to try and remove their bad name. Awful letting agents who will do nothing to help you. Take months to fix …
Hi Kin, please drop us an email to manchester@quberesidential.com and we’ll gladly look into why you are experiencing delays. Kind Regards - Team Qube
1/5
GoogleRating only, no written review.
Hi Chi Lok, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube
1/5
GoogleRating only, no written review.
Hi Kendrick, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube
5/5
GoogleMoving in with my girlfriend on Friday and I've got to say that the whole process was very seamless. Love the flat and can't wait to get moved in!
5/5
GoogleAbsolutely fantastic place, from the minute you walk in nothing is too much trouble, from start to finish communication was perfect. Sean and Joel in Manchester are the best thing since sliced bread!
5/5
GoogleRating only, no written review.
1/5
GoogleScam of a company. Did nothing but made me stay with my current mortgage provider then send me an invoice for £300 which they'd never mentioned before
5/5
GoogleBrilliant job. Alan sort my mortgage out nice and gentle with no stress. I do highly recommend him. Williams
1/5
GoogleSebastien Litty provided negligent advice to at least four of his clients, causing them to lose the houses they were buying. No apology. Instead proceeded to make up lies. Avoid at all costs. They may be cheaper than other places, but in this case you get what you pay for. I have reported this to their management, and if I am not satisfied with their response, I will be reporting them to the ombudsman. He should clearly not be working in the mortgage industry.
5/5
GoogleI dealt with a gentleman called James Collings who works out of the Lockington office (east mids) absolute legend. I was told by other brokers that I had little to no chance. James really went the extra mile, utilising the help to buy scheme and getting our dream house sorted for us. Our offer is in the post and I cannot thank him enough. Answered emails, texts out of hours and even at weekends, it's a stressful time but he really put us at ease. I cannot recommend him enough. Thanks James.
1/5
GoogleTerrible Experience! My partner and I needed to move quickly due to the home we are living in currently being put up for sale and throughout my conversations with the mortgage advisor he assured me he would do all he can to help us hit our deadline. In the end I was forced to go with a different mortgage advisor because it took him 3 days to even open my emails and was never contactable on the phone. To give you an idea how slow they are I was able to get further along in the process with my new mortgage advisor in one afternoon than I could with these guys in more than a week. Not to mention he got incredibly rude on the phone with me once I told him I had to go with someone else due to his lack of speed. Would not recommend this company to anyone.
5/5
GoogleRating only, no written review.
1/5
GoogleI have started a complaint with Kier headquarters and Helen webb. I have contacted BBC watch dog and the FCA about this incident as it seems there are many Kier unhappy customers. When i reserved this property i was given a deadline to get mortgage in place and exchange. I agreed to this time period being 6-8 weeks. The date was not confirmed on the form that i signed with kristelle. Out of all the properties we were interested in this was the quickest to be built. I pushed my solicitors and constantly called beth lyon for updates. I was promised weekly updates of build and the 10th september was the last time i received this. Regards to Mortgage bureau and Beth Lyon she can confirm any emails she sent to me was immediately responded to. Any documents required was immediately given. After first consultation she went on holiday delaying paperwork being submitted. further more there was a delay in H2B funding which meant that the exchange deadline should have been addressed to me. At which point i contacted the office for mark blakes mobile number and left a message with no response. I was only aware of a 6 week extension from that point 11th/October. I am now being told this was actually 4 weeks. My solicitors have carried out searches at my expense and Beth advised me that mark blake will not allow me to use halifax as a mortgage lender. this then delayed the process further more which should be taken into account. Then once beth submitted to virgin money who was the next cheapest provider, i was told my solicitors were not on the panel. Again no fault of mine. I submitted to her information given to me by my solicitor. At this point i called mark and left another message with no response. I re iterated to Beth that no sales team or manager has made contact with me since september. I then received my first call today from mark blake telling me that he has cancelled a sale because beth lyon said she cant get me a mortgage. I called beth who said this was not true and said we could fast track the mortgage as solicitors can act immediately after offer has been given. The last 48 hours is just more time wasted. The reasons for the delay are solely on your part by refusing me a lender of choice that had been submitted, then wasting time submitting to a lender that my solicitor wasn't on the panel for. I want to hear from a senior of mark blakes to why my reservation has been cancelled. I also want to know why there is a deadline which has been delayed 14-15 days at your and mortgage bureaus fault not mine. For this reason i ask for you to allow the mortgage offer to be submitted and solicitors to carry out their work to meet the 12 november deadline. If this is over a few days it is not at fault to me. I have been mislead and mistreated from the start and i feel like ink on a piece of paper. There was no communication from area sales manager and there was bad practice by all. I have paid solictiors £250, Yourself £500 and Virgin £180. If you are forgoing with the cancellations than i ask for your to reimburst my costs. The stress this has caused me and my wife is unimaginable and if you dont allow us to proceed based upon your assumption then i will seek full legal action and find those responsible for compensation.
1/5
GoogleRating only, no written review.
This reviewer is not a recognised Vendor or Buyer according to our best information
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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