Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Showing 410 reviews on Google only. Show every review
5/5
GoogleSteven from Qube was brilliant and made the whole transition smoothly. Top guy and a pleasure to meet him
Thank you, Harry! We’re delighted Steven made the whole process so smooth. We really appreciate the great feedback!
5/5
GoogleHelen handled my letting enquiries professionally and supported me throughout the entire process, right up to moving into the apartment. Her service was excellent.
Thank you, Olamide! Great to hear Helen provided such excellent support throughout your move. We really appreciate the lovely review! 😊 …
5/5
GoogleGreat customer service, Helen was extremely helpful and made the whole process very smooth.
1/5
GoogleVery awful experience with Diane Mc Carthy . Very unhelpful and dismissive as her response in every conversation is “there’s nothing we can do”. No empathy whatsoever or effort to help. We have just been given our keys and the w/c is old and stained in a new property. We started the application a month ago and still no blinds have installed on the scheduled day to move in, windows so wide and direct light rays in every area of the property. She just apportioned blame to the blinds company. We paid to you, signed a contract , told us on phone it should be ready before we move in . After 4weeks of the whole process the blinds are not fixed and we have to sleep out till is done. Very unacceptable and unprofessional especially when it involves contracts and payment. It tells how no one is actually responsible for checking if things are in place before tenants move in. Just “ there’s nothing I can do “. They just took our monies and handed over a property that wasn’t complete.
5/5
GoogleMy friend and I recently moved into a new apartment with Qube Residential, the service was exceptional from start to finish. Helen was absolutely amazing throughout the process. She was incredibly efficient and proactive in getting everything moving quickly, which was especially important for us as we were hoping to move in ASAP. She always able to answer our questions (big or small) and made everything feel so smooth and stress-free. She was so kind and reassuring, and really helped two very stressed girls feel relaxed about their new home! Craig was also lovely when we collected the keys, taking the time to show us around and explain all the appliances and electricals. I would highly recommend Qube Residential to anyone looking for a smooth moving experience.
Thank you, Inge! We’re so pleased Helen and Craig made your move a positive experience. Enjoy your new home!
5/5
GoogleWow where to begin. I’ve had an amazing and positive experience with Qube Residential but more importantly with Helen who has helped me non stop with this tenancy. Helen is amazing , my process has been difficult with 2 guarantors letting me down and delaying the process , dealing with housing and issues and she has been so patient , reassuring and motivated to still help us secure this tenancy. If you’re going to work with qube please ask for Helen! She was so professional but still put my mind at ease where it didn’t feel too formal, she kept going above for us and changed the contract so many times due to delays on our part when she didn’t have to do this. Getting a new home can be stressful and yet she made it so much more relaxing and stress free, her fast responses showed her dedication for helping us. As an agent she’s the best you can get - I just wanna say a massive thanks to her because I honestly wouldn’t have got this tenancy without her and her patience. Overall , I would recommend Qube and Helen highly to anyone that is looking for a tenancy or finding a home - it wasn’t just “business” you could tell they genuinely cared and kept me up to date throughout the whole process. Couldn’t recommend them enough!
Thank you, Cian! We’re so pleased Helen made the process easier and less stressful for you. We really appreciate the fantastic feedback and recommendation!
5/5
GoogleThank you so much to Steven & the team @ Qube Residential Bolton. Such a smooth process from start to finish of finding the perfect place to move into! They Made sure to keep in touch throughout the process. I am Very happy with the service received - within a matter of a few weeks I am moved in 🙌🏼 xx
Thank you, Niamh! We’re delighted Steven and the Bolton team made your move so smooth from start to finish. Wishing you lots of happiness in your new home!
5/5
GoogleIt was very nice dealing with Steven throughout the letting process. Very efficient, friendly, professional and always responded promptly.
Thank you for the great review! We’re delighted to hear you had such a positive experience with Steven throughout the letting process. We really appreciate your feedback.
5/5
GoogleTop quality group of people!
Hi James, thank you very much for your review! It was great to meet with you. All the best!
2/5
GoogleDisappointed with my experience dealing with Bethany regarding an end-of-tenancy charge. I felt my questions weren't properly addressed and the communication came across as quite dismissive. I was simply asking for a clear breakdown and supporting evidence for the £180 charge, but felt I was passed between different parties rather than being properly helped. I was also disappointed that she suggested I was using AI to write my emails, when I was simply trying to properly explain my concerns and get the matter resolved. Overall, I feel the situation could have been handled much more professionally.
5/5
GoogleWe found Qube to be a very professional and helpful managing agent. Especially Shane Cooper, Jonathan and Kane. I would definitely recommend them to any landlords. Thank you!
Thank you, Guler, for your kind review and recommendation. We really appreciate your feedback and will be sure to pass your comments on to Shane, Jonathan and Kane. It’s a pleasure working with you!
5/5
GoogleSince purchasing my investment property in Liverpool City Centre, Qube Residential Lettings & Management have been my managing agents. In particular Kelsey at Qube has been nothing short of amazing! I live over 100 miles away from the property and she has made the whole process and experience stress free.
Thank you, Paul! We’re delighted Kelsey and the team in Liverpool have made the experience so easy and stress-free. We really appreciate the 5-star review!
5/5
GoogleI honestly can’t thank our letting agent (Helen) enough for all of her help throughout our moving process. She was there to help guide us and answer any queries or questions we may have had. I can’t thank her enough :)
5/5
GoogleA really great service from Qube Residential, and in particular Shane. She was always helpful and respond to any questions throughout the whole journey and always took time to explain the process for us. We really appreciate her assistance!
Thank you, Irit! We really appreciate your kind words. It’s great to hear Shane was so helpful throughout the process, and we’ll be sure to pass on your lovely feedback.
4/5
GoogleRating only, no written review.
Thank you for your review and for choosing Qube Residential. We really appreciate your feedback!
5/5
GoogleThank you so much Helen for being so friendly and helpful throughout my move in. -Niall
Thank you, Niall, for your lovely review. We're delighted to hear Helen was able to make your move-in experience smooth and stress-free. We'll be sure to pass on your kind words. Wishing you all the best in your new home!
5/5
GoogleI had a really good experience navigating the renting process with Qube Residential. Trying to secure an apartment last month was quite difficult, with so many people looking to do the same, but Adam was incredibly proactive in making sure my application process was as seamless as possible. Helene and Diane were also more than happy to answer all of my questions, regardless of how often I called 😂. My move-in process was quite stressful (although this was unrelated to Qube Residential), and despite a mix-up with the keys and inventory, everyone involved was extremely professional and proactive in getting everything resolved promptly. Kane in particular was incredibly kind and receptive to any concerns I had regarding the inventory, and was very professional and apologetic about the mix-up. There was also another member of the team, whose name I unfortunately can't remember, who went above and beyond to ensure the situation with my keys was resolved as quickly as possible. All in all, I would highly recommend Qube Residential, especially to anyone renting for the first time!!
Thank you, Anne, for such a detailed and thoughtful review. We're delighted to hear that Adam, Helen, Diane, Kane, and the wider team were able to support you throughout your renting journey and help make the process as smooth as possible. We really appreciate your patience regarding the key and inventory issues, and we're pleased we could get everything resolved quickly. Wishing you all the best in your new home, and thank you for recommending Qube Residential!
5/5
GoogleRating only, no written review.
5/5
GoogleThe moving in process was all very smooth. Helen was great and made the whole process so easy.
Thank you, Emma, for your lovely review. We're so pleased to hear your move-in process went smoothly and that Helen made everything easy for you. We really appreciate your feedback and wish you all the best in your new home!
5/5
GoogleReally fantastic rental service from Qube Residential in Manchester, and in particular Rebecca. She kept us informed along the whole journey and was always around to answer questions about the process. Totally seamless and all round great experience.
Thank you so much, Samantha, for your wonderful review. We're delighted to hear that Rebecca made the process seamless and kept you informed throughout. We really appreciate your kind words and wish you all the best in your new home!
5/5
GoogleI recently rented a flat in Liverpool through Qube Residential. As someone moving from abroad, the process wasn't always easy to navigate, but the team were friendly and attentive throughout and helped us find a great place without any problems. Special thanks to Helen Burnett, and to Qube, much appreciated.
Thank you so much for your kind words, Sewon! We know relocating from abroad comes with its own challenges, so we're really pleased the team could make the process smooth for you. We'll be sure to pass on your thanks to Helen, she'll be delighted to hear this. Welcome to Liverpool, and enjoy your new flat!
5/5
GoogleGreat experience with Qube residential. Our agent Rebecca was so helpful and very lovely. The process was fast and ran smoothly throughout.
Hi Abi, thank you for the great feedback! We're really pleased to hear the process ran smoothly, and we'll be sure to pass on your kind words to Rebecca, she'll be delighted to know her help made such a positive difference.
5/5
GooglePhenomenal service from start to finish. Jade, the Bolton Branch Manager, was exceptionally polite, helpful, and efficient. All tenancy paperwork was completed promptly, communication was excellent, and the rest of the team were equally warm and courteous. I would highly recommend Qube Residential Estate Agents for any property needs, buying, selling, or renting.
Hi Maria, thank you so much for this fantastic review! We're delighted to hear Jade and the Bolton team made the whole process so smooth and efficient, from paperwork through to communication. We'll be sure to share your kind words with Jade and the rest of the team, they'll be thrilled.
5/5
GoogleWe’ve had a really great experience with Qube from day one. From the moment we started looking for a home until today, they have always been supportive, professional and genuinely helpful. As we recently moved to Liverpool and didn’t know anyone here, having a team like Qube that we can rely on has meant a lot to us. Whenever we’ve had an issue with the property, they have listened, followed up and done their best to help us resolve it. A special thank you to the whole Qube team for their kindness, understanding and excellent customer service. We truly appreciate everything you’ve done for us and would definitely recommend Qube to anyone looking for a reliable and caring property management team. ❤️
Hi Amir, thank you so much for this lovely review! We're so glad our team has been able to support you since moving to Liverpool, and that we've been able to help whenever issues have come up. We really appreciate your trust and recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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