Qube Residential Manchester reviews

★★★★★ 5/5

Google

I had a really good experience navigating the renting process with Qube Residential. Trying to secure an apartment last month was quite difficult, with so many people looking to do the same, but Adam was incredibly proactive in making sure my application process was as seamless as possible. Helene and Diane were also more than happy to answer all of my questions, regardless of how often I called 😂. My move-in process was quite stressful (although this was unrelated to Qube Residential), and despite a mix-up with the keys and inventory, everyone involved was extremely professional and proactive in getting everything resolved promptly. Kane in particular was incredibly kind and receptive to any concerns I had regarding the inventory, and was very professional and apologetic about the mix-up. There was also another member of the team, whose name I unfortunately can't remember, who went above and beyond to ensure the situation with my keys was resolved as quickly as possible. All in all, I would highly recommend Qube Residential, especially to anyone renting for the first time!!

Anne · 8 September 2026

★★★★★ 1/5

Google

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide. This is a response to your comment Qube: Thank you for acknowledging that the building management was not up to standard; that admission speaks volumes, given it formed a large part of my review. I have to correct the record on the toilet seat. It was reported and never addressed during my tenancy, contrary to what is stated here. I'd welcome you producing the records you refer to, because my recollection,and my own evidence, is very different. The last message I got from Kane Glover on the 27th of February 2024 was: "I have sent this back over to the developers to have a look at this for you ASAP" after a log trail of messages which I commenced through email on the January 30, 2024 when I realized nothing gets done on fixlo even after months of complaining which started with power tripping off when I turn on the Towel rack (which was also never fixed) . You never addressed the toilet seat so where is the evidence that you 'made me aware' that the toilet seat will not be fixed . Just own up to the fact that you need to do better as a company and stop trying to cover up your imcompetence. I have all the evidence and records if you are ready to take this up. I'm glad I've left that place, I would advise anyone planning to rent from you guys to pay attention to the 1 star-ratings, Most of the issues I complained about is consistent with other users.

Bolaji · 16 July 2026

★★★★★ 5/5

Google

Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious - as I was applying alone, but Courtney assured me it was possible. I was then selected to go through the referencing process, which I passed, and now I am very happy living in the apartment. Courtney has been very helpful and responded quickly throughout the referencing process, and helping me overcome a minor problem with the property. I am very grateful with everything, and I would definitely recommend Qube Residential/Courtney to friend or family.

Stephen · 16 July 2026

★★★★★ 5/5

Google

I recently let my property at Adelphi Wharf 3 through Qube Residential and had a very positive experience throughout the process. The service provided was professional, efficient, and well managed from start to finish. Communication was excellent throughout, and I was kept updated at every stage of the letting process. A special thank you to Shane Cooper, who was particularly helpful, responsive, and proactive throughout. Shane made the process straightforward and stress-free, always taking the time to answer questions and provide updates when needed. I am very pleased with the service I received and would have no hesitation in recommending Qube Residential to other landlords looking for a reliable and professional letting agent. Thank you again to Shane and the wider Qube Residential team for all your assistance.

Saj · 13 July 2026

★★★★★ 5/5

Google

I had a fantastic experience renting through Qube Residential Manchester! A special thank you to Courtney, who went above and beyond to help me secure the property. I absolutely like my new home, it is exactly what I wanted. Throughout the entire process, the customer service was outstanding. Courtney was incredibly polite, professional, and quick to respond to all my questions, making the whole move seamless. I highly recommend them to anyone looking to rent!

Sina · 3 August 2026

★★★★★ 5/5

Google

I recently had two of my properties managed by Qube Lettings and management Manchester. I have had such positive experience with them. They managed to find tenants so quickly. I live in London and the coordination with them was so seamless. Especially Adam Wolstenholme who went beyond his responsibility in coordinating with the furnishing vendors for me. I will definitely recommend Qube Residential.

Kavya · 29 July 2026

★★★★★ 2/5

Google

Disappointed with my experience dealing with Bethany regarding an end-of-tenancy charge. I felt my questions weren't properly addressed and the communication came across as quite dismissive. I was simply asking for a clear breakdown and supporting evidence for the £180 charge, but felt I was passed between different parties rather than being properly helped. I was also disappointed that she suggested I was using AI to write my emails, when I was simply trying to properly explain my concerns and get the matter resolved. Overall, I feel the situation could have been handled much more professionally.

Jordan · 24 September 2026

★★★★★ 5/5

Google

I have worked with Qube Residential on a number of occasions and would like to commend Adam and Shane for their wonderfully polite manner through the letting process which had its vicissitudes. Their mannerism genuinely stands apart and is at the heart of what they do. Thank you Adam and Shane for helping me relet my flat.

Dr · 10 July 2026

★★★★★ 5/5

Google

Qube Residential have been a pleasure to work with. I deal mostly with the property management team, including Kane, Bethany, Kelsey and a few other stars behind the scenes. They’re always quick to send over job requests which makes my life a lot easier. I can get in touch with tenants right away, book work in fast and keep everything moving without any fuss. From a contractor’s point of view, that kind of efficiency is gold. Communication is clear, everyone is friendly and they genuinely care about keeping things running smoothly for tenants and landlords. It has been a really positive experience working with them and I’m happy to recommend the team.

AMC · 6 January 2026

★★★★★ 5/5

Google

Today my partner and I came to view a property in Salford. We had such a positive experience and interaction with Shane, he was so helpful and just a genuinely lovely individual. He answered all our questions exceptionally and you could tell he really knew his stuff. It definitely made our day! Thanks Shane !

Mya · 14 July 2026

★★★★★ 4.9/5

View Agents

Courtney Bryant Sales & Lettings negotiator

We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are helpful and answer all questions thoroughly and in detail. Any questions we have had are dealt with sensitively and politely. Our recent experience involved the change over from our previous tenant and to identify the new tenant who has now moved into the apartment. Courtney Bryant has been consistently timely, helpful and polite whilst advising us through this process and we have received excellent customer service reflected in the star ratings chosen. Many thanks to everyone, We would highly recommend Qube as a letting management company.

Angela · 29 July 2026

★★★★★ 5/5

Google

A really great service from Qube Residential, and in particular Shane. She was always helpful and respond to any questions throughout the whole journey and always took time to explain the process for us. We really appreciate her assistance!

Irit · 15 September 2026

★★★★★ 5/5

View Agents

Thank you for everything

Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious - as I was applying alone, but Courtney assured me it was possible. I was then selected to go through the referencing process, which I passed, and now I am very happy living in the apartment. Courtney has been very helpful and responded quickly throughout the referencing process, and helping me overcome a minor problem with the property. I am very grateful with everything, and I would definitely recommend Qube Residential/Courtney to friend or family.

Stephen · 29 June 2026

★★★★★ 5/5

View Agents

thanks to qube residental

I had a fantastic experience renting through Qube Residential Manchester! A special thank you to Courtney, who went above and beyond to help me secure the property. I absolutely like my new home, it is exactly what I wanted. Throughout the entire process, the customer service was outstanding. Courtney was incredibly polite, professional, and quick to respond to all my questions, making the whole move seamless. I highly recommend them to anyone looking to rent!

Sina · 3 August 2026

★★★★★ 5/5

Google

Really fantastic rental service from Qube Residential in Manchester, and in particular Rebecca. She kept us informed along the whole journey and was always around to answer questions about the process. Totally seamless and all round great experience.

Samantha · 28 August 2026

★★★★★ 1/5

Trustpilot

Promised amenities never delivered, repairs ignored, charges to match

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide.

Bolaji · 16 June 2026

★★★★★ 1/5

Trustpilot

I would NOT recommend this letting…

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency.

Anastasia · 8 June 2026

★★★★★ 5/5

Google

I have been using Qube to let out and manage my property in Manchester since I first bought it. When I look at all the businesses I deal with in my day to day life, I think they are one of the best. Over the last year I've experienced a few issues with the property that took months to resolve. The Property Management team (mainly Bethany) were brilliant and did everything they could to assist. Every time I contact them they are responsive and helpful, basically everthing I could ask for. For more periodic things, the Finance team (led by Lydia) are also excellent, answering any queries I have and dealing with them promptly. The same goes for lettings who I feel are totally on top of things whenever the search starts for a new tenant. Overall I am extremely happy with Qube and the service that they provide to me. I would recommend them to anyone.

Simon · 16 May 2026

★★★★★ 5/5

Google

We found Qube to be a very professional and helpful managing agent. Especially Shane Cooper, Jonathan and Kane. I would definitely recommend them to any landlords. Thank you!

Guler · 23 September 2026

★★★★★ 5/5

View Agents

Rebecca Evans

My girlfriend went to view a property the previous day. The next day Rebecca sent all the correct documentation allowing both of us to fill out everything very quickly. She then sent a follow up email confirming to us what the next steps are that same day. I have had to deal with other letting agency’s before and Rebecca is by far the best agent I have had to work with.

Ethan · 3 July 2026

★★★★★ 5/5

Google

I had a very positive experience working with Shane Cooper from Qube Residential. From start to finish, Shane demonstrated a high level of professionalism, knowledge, and responsiveness. He was always approachable and took the time to clearly explain each step of the process. What stood out most was his attention to detail and genuine commitment to helping. He was proactive in keeping me updated and was quick to respond to any questions or concerns I had. It was clear that he genuinely cares about us. Overall, I would highly recommend Shane Cooper to anyone looking for reliable and supportive service at Qube Residential. His dedication and friendly approach made a real difference. Thank you so much for your all hard work!

Zaneta · 22 April 2026

★★★★★ 5/5

View Agents

Great viewing and speedy moving in process

I've recently moved into my new flat with Rebecca at Qube as the agent that showed me the property and went through the process of getting me moved in. Rebecca was really friendly and easy to talk to, which is honestly and underrated quality in a lettings agent, certainly makes asking questions about the property and the area much easier. Rebecca was upfront about everything I asked and made the process of moving in as simple and easy as a move can be.

Samuel · 31 March 2026

★★★★★ 1/5

Google

Trust me, don’t use them. Shane Cooper was late to the viewing, and when he finally arrived, he’d forgotten the keys and had to go back to get them. I still decided to proceed with the apartment because it was new, but then, just two days before the move-in date, after contracts had already been exchanged, I was told they could no longer let me move in due to further reference checks. Absolutely ridiculous.

Ayo · 16 May 2026

★★★★★ 5/5

Google

Great experience with Qube residential. Our agent Rebecca was so helpful and very lovely. The process was fast and ran smoothly throughout.

Abi · 20 August 2026