Newest first, from every platform, with the office each review is about. First names only.
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5/5
GooglePurchasing a property through Putterills and have felt that throughout the process they have been really good. Email and calling regularly.
One minor point (and it is minor) is maybe a bit more clarity on when our point of contact changes as the purchase develops, although it didn't impact anything for us.
Thanks!PositiveResponsiveness, Quality, Professionalism
Tom Β· 27 August 2021 Β· Putterills Stevenage
Agent replied
Dear Mr Woolley, thank you for reviewing us, its appreciated so much. We also note your comment and although we are confident that our hand over process is already in place, we are sorry you felt this was unclear to you at the time. Thank you for the 5 stars! Wishing you many happy years in your new home! Regards PUTTERIILS
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5/5
GoogleWould highly recommend Putterills. All the staff we dealt with were efficient and very helpful. Nigel kept us up to date and was constantly chasing solicitors on our behalf. If we were to need an estate agents services again in the future we would not hesitate in using then againPositiveResponsiveness, Professionalism
Tracey Β· 27 August 2021 Β· Putterills Stevenage
Agent replied
Dear Tracey thank you for taking the time to write this review, it does men a great deal to all of us.
You know where we are next time then! Regards PUTTERILLS
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5/5
GooglePutterills have been so professional from day one of the house selling process. Everyone we have spoken to within the team has so much experience and this has helped with any queries and questions along the way. The aftercare from the moment we sold the house has been second to none, we havenβt had to chase for anything as Putterills have always been one step ahead of us.
Would definitely recommend them for selling, buying and renting a property.PositiveProfessionalism
Mystica Β· 27 August 2021 Β· Putterills Stevenage
Agent replied
Thank you so much for this wonderful review, especially at such a busy time for you. We do strive to be one step ahead of the process to help our clients. Thank you for recommending us!
All the best from- PUTTERILLS
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5/5
GoogleFrom sale to exchange Putterills have provided an excellent service. They have been professional and courteous at all times.
I chose Putterills as they have a dedicated member of staff to progress the sale and liaise with all parties. I wasn't disappointed and Nigel's help and support holding everything together proved invaluable.PositiveProfessionalism
Lorraine Β· 27 August 2021 Β· Putterills Stevenage
Agent replied
Dear Mrs Cole, this is the best we could ever hope for. Thank you ! You were an absolute pleasure to deal with too. Regards-PUTTERILLS
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5/5
GoogleA more calming and supportive group of professionals you could not wish for. From the first meeting of a Putterills representative (Neena) at our first viewing to the on the ball Nigel it has been a pleasure to share our journey of relocation and new home with them. It was a daunting and sometimes overwhelming journey as we ventured into the purchasing of our new home. Nigel and his Putterill colleagues were understanding of our position not having moved in over 32 years. Would we recommend Putterills absolutely yes, in a heartbeat. Thank you all.PositiveResponsiveness, Professionalism
Julia Β· 27 August 2021 Β· Putterills Stevenage
Agent replied
Dear Julia, we are so pleased that you would recommend us, that is all we ever hope for! You were also a pleasure to deal with. Your review was read out at our meeting this morning and everyone is really chuffed, thank you so much. Sending you our kindest regards. PUTTERILLS
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5/5
GoogleAll staff were very helpful and always returned calls promptly if they werenβt available at the time of calling.PositiveProfessionalism
John Β· 27 August 2021 Β· Putterills Knebworth
Agent replied
Thank you John for your five star review, it is much appreciated.
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5/5
GoogleMany thanks to Ricky, Lucy and the wider team for easing this stressful process! Their calm, professional manner coupled with amazing knowledge of their market and procedures was much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
Amanda Β· 27 August 2021 Β· Putterills Knebworth
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5/5
GoogleWe bought our house through Putterills, Knebworth and they we excellent. Great communication and kept us informed all the way through what was a tricky purchase. I would highly recommend the team.PositiveResponsiveness, Professionalism
Gary Β· 27 August 2021 Β· Putterills Knebworth
Agent replied
Thank you for your fantastic review Gary, it is very much appreciated. We wish you both happy times ahead in your lovely (and getting lovelier!) new home! Best Wishes, Lucy & all of the team at Putterills Knebworth
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5/5
GoogleThanks to Ricky and the team at Putterils Knebworth for all their help purchasing our latest project and then the resulting sale of 3 new build cottages in Codicote. Invaluable advice throughout.
Thank you
Gary Β· 26 August 2021 Β· Putterills Knebworth
Agent replied
Dear Gary, such lovely feedback from you its very much appreciated by us. Its a pleasure doing business with you.
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5/5
GoogleWe used Putterills to purchase from their Seller, and had a fantastic experience. Communication flowed from themselves & from us, so we felt completely in the loop & up to date. They were always available via phone, and punctual with email responses.
Really friendly & all round great experience on what was a very stressful time.
We liaised with Abi, who was so friendly & supportive! Thank you Abi.
Will definitely use Putterills in the future
Rob Β· 26 August 2021 Β· Putterills Knebworth
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1/5
GooglePretty awful experience with the High street branch.
The manager can only be described as utterly socially inept.
The rest of the staff don't bite quite as hard.
In my experience they do not act in their vendors best interests or in the interests of their purchasers...sadly they seem to act solely in their own best interests...something I hoped was banished from the profession years ago.
Obviously this branch hasn't moved with the times.
Jy Β· 29 July 2021 Β· Putterills Stevenage
Agent replied
Hello. This is the second time in two years that you have posted a bad review on us. We invited you the last time to contact us as we have no record of you on out data base. We do not recognize you. in the meantime I have reported this to Google. Please contact me to discuss this more recent review. Director-PUTTERILLS
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5/5
GoogleWe met Tracy at a property recently and she was so warm and friendly, an absolute delight to communicate with. I'm glad Tracey came in to our life, a true professional and the loveliest lady to deal with... which is such a refreshing change! π x β¦
Karen Β· 29 July 2021 Β· Putterills Stevenage
Agent replied
Dear Karen, I can't thank you enough for taking the time to write this lovely review, its really made my day Thank you so much ! x
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5/5
GoogleExtremely efficient and friendly service coupled with a can-do attitude. Highly recommended.
John Β· 25 June 2021 Β· Putterills Knebworth
Agent replied
Thank you John for taking the time to write this lovely review. We are so very pleased that you have been happy with the service we provide, Best Wishes, from Lucy, Ricky, Abi and all of the Putterills Knebworth team.
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5/5
GoogleWould highly recommend Putterills. All the staff we dealt with were efficient and very helpful. Nigel kept us up to date and was constantly chasing solicitors on our behalf. If we were to need an estate agents services again in the future we would not hesitate in using then again
Tracey Β· 23 June 2021 Β· Putterills Stevenage
Agent replied
Dear Tracey thank you for taking the time to write this review, it does men a great deal to all of us.
You know where we are next time then! Regards PUTTERILLS
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5/5
GoogleA huge thank you to Putterills Hitchin for being extremely supportive, going above and beyond. The customer service has always been incredible, communication has been extremely clear and they have been extremely proactive throughout. I do not think I could write a positive enough review for these estate agents. It is well worth staying local!PositiveQuality, Professionalism
Emily Β· 22 June 2021 Β· Putterills Hitchin (60 Hermitage Road)
Agent replied Β· 21 June 2024
Thank you so much Emily. What lovely words. It was our pleasure to help you move. Nick
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5/5
GoogleI found both Nigel and Tracy both professional and responsive. Nigel went above and beyond trying to get the whole chain on board in a challenging time.PositiveResponsiveness, Professionalism
Mark Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Mark, thank you for taking the time to write this lovely review. We are both very pleased that you are settled in the new house now. All the best from us at Putterills!
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5/5
GoogleExcellent estate agents, kept us up to date, gave feedback promptly and offered solutions to help the sale. Throughout the sale they chased up and kept everything running smoothlyPositiveResponsiveness, Quality, Professionalism, Value
John Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Mr Collinson, it was our absolute pleasure. Thank you for taking the time to review us, it means a lot to everyone here. All the best-PUTTERILLS
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5/5
GoogleI really appreciated the regular updates I received from Putterills informing me at each stage where we were all at and if I had any questions, they were quickly answered.PositiveResponsiveness, Quality, Professionalism
Saffron Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Saffron, thank you for taking the time to review us. We truly appreciate it and hope that you will be very happy in your new home!
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3/5
GoogleUnfortunately since posting my initial positive review on completion day I discovered they had sent an invoice for the incorrect amount to our solicitors. Despite sending us the correct invoice.
Document quality control lacking here.
I have yet to hear from them with an apology or confirmation of when they will refund the difference !
Very disappointing.
Sue Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Sue, Since this review you now know that the invoice error was with your Solicitor and NOT Putterills. Your solicitor has since apologized to you. We are pleased that you were happy with our service handling your sale. With our kind regards .
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5/5
GoogleExcellent, faultless service. The team helped my family and I out of a tricky situation with regards to a purchase that fell through at the last minute. They supported us to buy our new property brilliantly, working with us on tight timescales and pushing things through with their client. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Chris Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Mr Herbert, we are so pleased that it all happened for you in the end! Your very kind feedback means an awful lot to us . We really do care about all of our clients, and could not be more pleased for you. Thank you, Kindest Regards- PUTTERILLS
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5/5
GoogleI had excellent service from the Knebworth Branch. Ricky and his team are outstanding, from Lucy's compassion, to Carly's limitless enthusiasm, to Abi's friendly efficiency. It took over 40 viewings to sell our house so it wasn't an easy sale but the team were always on hand for a calming word or some friendly advice on how we could improve our chances. The fact that they got over 40 people in during a pandemic is quite something in itself !
Us recommending you is a given and we are hoping that this is our last move but if we do go again we would have no hesitation in banging down your door.
Thank you Guys you played a blinder !PositiveResponsiveness, Quality, Professionalism, Value
Peter Β· 22 June 2021 Β· Putterills Stevenage
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5/5
GoogleThis is the third time I have used Putterills for buying and selling houses and have each time found them to be very helpful, friendly and professional. I would highly recommend them and would not consider using any other estate agent in their area.PositiveResponsiveness, Quality, Professionalism, Value
Susan Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Susan, we are delighted with this review thank you so much! Its so difficult to get across why agents differ and why one should choose wisely, but this review says it all. Sending our best regards and hopefully see you next time! _PUTTERILLS
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5/5
GoogleWe were very pleased with the service Putterills provided! Our house did take a while to sell, and may have initially been valued at more than the market was willing to pay, but after reducing this the house gained lots of viewings during which Putterills staff were very professional. I had every faith leaving them in the property that it would be treated with respect and that they would sell it to the best of their ability. The after sales process was where I think Putterills came in to their own. Nigel was fantastic at keeping our chain together and moving, updating us weekly if not more frequently about what was happening, going above and beyond in many cases to find out information some solicitors should have been. We would thoroughly recommend choosing Putterills when selling and buying a property. We ended up doing both and can't fault their service.PositiveQuality, Professionalism
Danni Β· 22 June 2021 Β· Putterills Stevenage
Agent replied Β· 21 June 2024
Dear Danni, we cant tell you how pleased we are with your review , thank you so much! It is sometimes difficult to make people understand that choosing an agent is far more than just the fee, and you really do get what you pay for. Most often the hardest part is after agreeing the sale and this is one of our strengths with Nigel on your side! Therefore your recommendation to use Putterills speaks volumes. We hope that you and your young family will be very happy in your beautiful new home. Thank you again, regards PUTTERILLS
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5/5
GoogleGreat service all the way through our sale. I cannot fault the attitude and professional (and friendly) response throughout the process. Thanks to you all.PositiveResponsiveness, Quality, Professionalism
Sarah Β· 20 June 2021 Β· Putterills Knebworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.