Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe spoke to a lot of estate agents in Hitchin regarding our house sale before ultimately deciding on David and his team. We are extremely happy with our decision. Putterill's did a great job of marketing our house, keeping us informed and getting us the right buyer. We had originally planned on selling our house to purchase a new build in Hitchin. We subsequently changed our mind and went with a different house. This dragged out the process (our doing) but the team were very understanding and patient. Shirley in the office was a delight and Abigail in the sales progression team did a great job in finally getting us across the line (despite lots of hurdles thrown our way at the end). We will for sure be recommending Putterill's and wish everyone there all the best.
Patrice · 20 March 2025
Agent replied · 25 December 2024
Thanks Patrice, as I will always advise people good communication is essential, especially when goal posts move or bumps in the road appear. Ultimately we want the best for our clients and will work our socks off to help facilitate the move. Great team effort all round!
I truly hope the family is very happy in your new home.
★★★★★ 5/5
GoogleAbigail was amazing!! The first 90% of our purchase went very smoothly and Abigail kept us informed at all times. The last 10% was chaos due to our unreasonable vendor but Abigail went above and beyond to do her best to smooth things over and keep things progressing. I know this involved very many emails and phone calls and some late evenings. Thank you so much Abigail for getting us over the line! When it all felt like it was going to fall apart you saved the day
Anne · 20 March 2025
Agent replied · 10 December 2024
Thank you for this lovely review. We do hope you are happy in your new home.
★★★★★ 5/5
GoogleA big thank you to David, Abigail & the Hitchin team, for handling our sale so professionally, despite some hiccups on the way. Friendly advice always available for our first move in 40 years.
Michael · 8 April 2026
Agent replied · 22 April 2026
Thank you so much for your lovely review! We're thrilled to hear that David, Abigail, and the rest of the Hitchin team were able to support you through your sale, especially after such a long time. It’s our pleasure to provide friendly advice and help make the process as smooth as possible. Wishing you all the best in your new adventure!
★★★★★ 5/5
GooglePutterills Lettings Codicote provided exceptional service, particularly in navigating challenging circumstances and stringent timelines. Their collaborative approach and efficiency in securing a tenant, preparing a complex tenancy agreement, working with external partners and preparing the property for the tenancy were commendable. The team's proactive communication and professional demeanor significantly alleviated the client's burden. Special appreciation is extended to Emma, Natalie, Jeremey, and the entire team for their outstanding efforts. I wholeheartedly endorse their services.
Jay · 13 March 2026
Agent replied · 20 March 2026
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with the team in Codicote. It’s great to know that our collaborative approach, communication, and dedication made a difference for you, especially under challenging circumstances. We’ll be sure to pass on your kind words to Emma, Natalie, Jeremey, and the rest of the team. Your kind words means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI can’t speak highly enough of Putterills. We bought a house from them in 2019 and they made it a breeze. We then sold that house with them in 2025 and despite a very tough market they worked so hard- initially finding us an asking price buyer before we even went live with listing, and then several months later when the chain collapsed they found us a new one. Abigail worked tirelessly to progress the sale, negotiate various issues and keep us up to date with everything, chasing solicitors on our behalf and ensuring we moved before our school deadline. I would not hesitate to use them again as they are the best estate agents I have come across.
Bee · 20 January 2026
Agent replied · 20 March 2026
Thank you so much for your wonderful review! We're absolutely thrilled to hear about your positive experiences with Putterills, both when buying and selling. It’s fantastic to know that Abigail and the team could support you through the ups and downs, especially with those tight deadlines. Your kind words mean the world to us, and we truly appreciate your trust in us. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Wishing you all the best in your new chapter!
★★★★★ 5/5
GoogleI sold my flat in Hitchin with Putterills, and have been very pleased with their service.
From the outset, having made the initial choice of which agency to sell with, I was impressed with the whole team there. They were always available on the phone and email. My main contact was Ben Ilott. I must also mention Abigail Rawling in Sales Progression, as she really did progress everything in a timely manner, liaising between mine and the buyer's solicitors, to keep the sale on track.
Thank you to the Putterills team! I would definitely recommend them to future sellers and buyers in the area.
Fiona · 20 January 2026
Agent replied · 20 March 2026
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you were pleased with our service and that Ben and Abigail made the selling process smooth and efficient for you. Your recommendation truly means the world to us, and we wish you all the best in your future endeavours. If you ever need our services again, don't hesitate to reach out!
Thank you again I hope 2026 is a fantastic year for you and Kevin
Best regards
David
★★★★★ 5/5
GooglePutterils were there all the way for us on our sale journey re-assuring us when we were nervous and providing advice and support when we were unsure - never pushy but always supportive. Always available to talk and always ready to help. …
Peter · 22 September 2025
Agent replied · 20 March 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you felt supported throughout your sale journey. It’s always our aim to provide reassurance and guidance. Wishing you all the best in your next adventure! … More
★★★★★ 5/5
GoogleI just wanted to give some feedback on our viewing yesterday. Shirley greeted us at the property. I liked how she checked that the vendor was not in rather than just barging into the house. She was very positive, polite and buoyant about the property highlighting things that we had missed, she was knowledgeable about the property and vendor, taking great delight in showing off the best aspects. Whenever I had questions she was able to answer or came back to me quickly after speaking to the vendor. She really sold the property and I was really impressed with her ability.
Tony · 15 July 2025
Agent replied · 20 March 2026
Thank you so much for your lovely feedback! We're thrilled to hear that Shirley made such a positive impression during your viewing. It’s fantastic to know that her attentiveness and knowledge truly highlighted the property for you. We’re proud to have her on our team, and your kind words will surely make her day. If you have any more questions or need further assistance, please don’t hesitate to reach out. Best of luck with your property search!
★★★★★ 5/5
GoogleVery professional but friendly and completely engaged with the process. There was never a lapse in communication and I was kept informed at all times. I felt confident that my home would be well represented and that prospective buyers would be well matched
Completely happy with all aspects of Putterill’s service
A · 20 November 2025
★★★★★ 5/5
GoogleOutstanding service.
I would highly recommend Putterills Hitchin to anybody looking for a local estate agent.
The process to get our house on the market was very quick and easy. Photos were great and within just a few days we had an asking price offer, from buyers who had been pre qualified and ready to go.
When it came to the sales chasing and legal process, Nick and Helen were both great at keeping us up to date, they were reassuring and professional and always at the end of the phone for a chat when things got stressful.
Worth every penny of their fee and i wouldn't use anyone else!
Danielle · 20 March 2020
Agent replied
Dear Danielle thank you so much for taking the time to write this wonderful review. We do work hard, so everyone in the branch was really chuffed! Best wishes to you.
★★★★★ 5/5
GoogleAfter having to deal with the sale of a relatives property and not being local to the area I was very pleased to have chosen Nick Wellington and his team. The sale price that he achieved was substantially higher than another agents valuation which I'm incredibly grateful. We also used the solicitor he recommended which was another great decision.
If you want good service from start to finish then I'd highly recommend Nick & his team
Laura · 20 March 2020
Agent replied
Thank you for reviewing us. We are always so pleased to be able to help, especially when our clients are not local. We appreciate this review very much.
★★★★★ 1/5
GoogleNo show for house viewing, wasted time and money travelling. Struggled to also get them on the phone to book in the first place.
G · 1 April 2026
Agent replied · 22 April 2026
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about your experience and thank you for bring this to my attention. At Putterills we pride ourseleves on customer service and it is clear on this occasion we have fallen well below the standards we setr ourseleves. I will contact you later today to get a better understanding of your experience so that I can review and speak with the team.
Kind regards
David Gentry
Branch Manager
★★★★★ 5/5
GoogleFirst Class Service from Putterills on the sale of our home.
Ben, our agent, was fantastic throughout the process - professional, attentive, and always helpful.
The service provided made for a smooth and stress free transition.
We would highly recommend Putterills to sell their home.
Tracy · 20 September 2025
Agent replied · 20 March 2026
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you received first-class service and that Ben was able to support you with professionalism and care throughout the process.
★★★★★ 5/5
GoogleExcellent agent… Jenny was amazing at showing us the property.
Bivin · 30 March 2025
Agent replied · 20 March 2026
Thank you for your positive review! I'm pleased we could assist you. If you need more information about this or any other properties we have available, please don't hesitate to contact us. I wish you the best of luck in finding your new home.
★★★★★ 5/5
GoogleThe team at Putterills when above and beyond to secure our offer and house for us. The house purchase was complicated emotionally and legally and yet James and the team guided us the whole way through to success, the communication is the best and most prompt I’ve experienced. If this was with another estate agents the sale would have fallen through.
Buzz · 20 March 2021
Agent replied · 26 August 2023
Thank you so much for taking the time to review us, its hugely appreciated. with situations such as yours this is where our experience plays a huge part in getting the sale through. We sincerely wish you all the best and please recommend us! Happy new year from -PUTTERILLS
★★★★★ 5/5
GoogleI just wanted to give some feedback on our viewing yesterday. Shirley greeted us at the property. I liked how she checked that the vendor was not in rather than just barging into the house. She was very positive, polite and buoyant about …
Sian · 22 July 2025
Agent replied · 22 April 2026
Thank you so much for your lovely feedback! We're thrilled to hear that Shirley made such a positive impression during your viewing. It’s fantastic to know that her attentiveness and knowledge truly highlighted the property for you. We’re … More
★★★★★ 5/5
GoogleThe team at Putterills Hitchin were brilliant from start to finish with listing our house and getting a rocky sale through. Quick to respond to queries, organised, professional, occasionally hilarious, and reassuring at difficult times. I have no doubt that our sale would have fallen through without them pushing it along and negotiating for us. During a pandemic too!
Nicky · 20 March 2021
Agent replied · 21 June 2024
Dear Nicky, we love your review! Thank you so much for taking the time to write, and you were also an absolute pleasure to deal with. Sending our best regards from all of us at Putterills.
★★★★★ 5/5
GoogleExcellent service and great care from the sales progression team who helped move the purchase along.
James · 19 March 2026
Agent replied · 22 April 2026
Thank you so much for your lovely review! We're delighted to hear that you had an excellent experience with our sales progression team. It's fantastic to know they made your purchase journey smooth and enjoyable. If you have any more questions or need assistance in the future, don’t hesitate to get in touch!
★★★★★ 5/5
GoogleDavid and the team were very effective and efficient going from house listing to offer within 10 days. The team were easy to contact throughout, very attentive and responsive. I would highly recomment Putterills - Hitchin
Karl · 20 March 2025
★★★★★ 5/5
GoogleHighly, highly recommend to anyone looking for an estate agents to use these guys. They are in a different league to other estate agents, have the loveliest team of people and really care about your house sale of purchase from start to finish! I would use them again in a heart beat
Becky · 20 March 2025
Agent replied · 25 December 2024
Thank you so much for your wonderful review of our team at Putterills in Hitchin. We truly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
We are grateful for your support and look forward to assisting you again in the future. Wishing you a wonderful Christmas in your new home!
Best wishes,
The Putterills Team, Hitchin
★★★★★ 1/5
GoogleAVOID THIS AGENCY AT ALL COST, UNLESS YOU REALLY DO NOT HAVE AN OPTION. .This agency is not trustable, we made the mistake, we should read some of the other reviews before trying to deal with them. …
Raunak · 22 July 2025
Agent replied · 2 September 2025
Thank you for taking the time to leave your feedback. I am genuinely sorry for the frustration and disruption caused by this experience with our Lettings Department. … More
★★★★★ 5/5
GoogleGreat service from the lettings team when we wanted to put up a property recently acquired in Hitchin for rental. Proactive search to find tenant, very professional in all dealings with us and contractors. Everything concluded speedily. Special shout out for Emma who was patient with us and a joy to work with.
Simon · 20 November 2025
★★★★★ 5/5
GoogleNick and the team have given me fantastic advice on my home and gone above and beyond to help me achieve the best price for my home. Amazing value for money and can only recommend to anyone wanting a proactive team. A real classy outfit. Thanks again nick absolute superstar.
Rich · 20 March 2020
Agent replied
Thank you very much for such a pleasing review, our reputation is so important to us. We were really pleased to be able to help you. You know where we are next time!
★★★★★ 5/5
GoogleI had a very positive experience with Putterills Hitchin earlier this year
My first introduction was to Shirley and she was very sympathetic and super helpful …
Willie · 22 July 2025
Agent replied · 2 September 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a positive experience with our team at Putterills Hitchin. Shirley, Ben, Abi, and Courtney will be delighted to know their efforts made a difference for you. We … More
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