Every review we hold for the Knebworth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently bought our house through Putterills Knebworth. The whole experience from start to finish was so smooth and easy thanks to their excellent customer service and punctuality. Vanessa was always at the end of the phone when we needed any help or advice and was a pleasure to deal with. We wouldnt hesitate to recommend or use Putterills if we ever need their services in the future! Thank you everyone.
Colin · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that your experience with Putterills Knebworth was smooth from start to finish. Vanessa will be especially pleased to know her support made such a positive difference, she really is a pleasure to work with. Wishing you every happiness in your new home, and thank you again for your recommendation. If we can ever help in the future, we’d be delighted to do so.
★★★★★ 5/5
GoogleThe team at Putterills were amazing - particularly Vanessa who had fab communication with us and was reassuring throughout a stressful time. Thankyou for your kindness and professionalism! Whilst I hope we don’t move for a long time, we definitely will use your service again! Thankyou
Lauren · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your lovely review, it really means a lot to the whole team at Putterills.
We’re especially pleased to hear how supported you felt by Vanessa. Her communication and reassurance are exactly what we strive to provide, particularly during what can be a stressful process.
Wishing you many happy years in your new home and if the time ever does come to move again, we would be delighted to help you.
★★★★★ 5/5
GoogleVery helpful and friendly staff. Sold our property almost immediately and got our top asking price. Kept us informed throughout and recommended a very good conveyancer. Were very helpful with keys and access, as we were selling somewhat remotely. Particular thanks to Vanessa.
Nick · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your wonderful review. We’re delighted to hear that the team were able to secure your top asking price so quickly and make the process smooth, especially with you selling from afar. Keeping our clients informed and … More
★★★★★ 5/5
GoogleGreat service from start to finish. Adam and the team made the whole selling process seamless. I’d fully recommend putterills to see your property
Ed · 13 February 2026
Agent replied · 13 April 2026
Thanks for the review Ed, Wishing you and the family all the best for the future.
★★★★★ 5/5
GoogleDuring a difficult emotional period after my father’s passing the team at Puttrils were always there supporting our journey. Kind, thoughtful, and committed we were in good hands. Once we had a buyer it dragged on and on but Vanessa was constantly ensuring we knew why and what was next and was as delighted as we were when it all completed! So thankful we chose Puttrils, I am sure you will be too.
Charlotte · 20 April 2024
Agent replied · 19 June 2024
Thank you Charlotte for your kind words - we too are thankful you chose Putterills! We are so pleased that the sale reached completion after quite the journey for you, and are also very pleased that you have been struck by the level of support and care from our team - we feel it is what sets us apart. Wishing you all the best for the future from everyone on the team.
★★★★★ 5/5
GoogleWe viewed a property a few months back - From the moment we viewed it and put the offer in Putterrills were so helpful. Once our offer was accepted we were still able to take our parents to go view the property on different occasions. When it came to the solicitors and not understanding their jargon, Vanessa from Putterills was always happy to explain it to us. Vanessa kept on touch with us throughout the process, keeping us updated on seller and solicitors etc.
We get to collect our keys today and are so excited and so grateful for everything they have done.
Vicki · 2 May 2025
★★★★★ 5/5
GoogleWe found Putterills, professional, friendly and committed. Selling our house was a rocky road but Putterills worked extremely hard to get our house sold. Once we had a buyer we dealt with Vanessa. She was on the ball with the process and kept things moving. Her knowledge is incredible.
The team are all extremely dedicated and you feel in safe hands. I have never had such a positive experience selling my house and would highly recommend this amazing team.
Kim · 27 July 2023
Agent replied · 26 August 2023
Thank you Kim for your wonderful, heart-warming review, it has made our day! Thank you too for entrusting us to market your beautiful home, we are so pleased for you that contracts have now exchanged on your sale and the whole team wish you both all the very best with your onward move.
★★★★★ 5/5
GoogleMy view is that Putterills is the best agency in the country.
A bit of an overstatement one may think, but having dealt with various agents in the last 10 years I can only reflect on negative experiences. However, Ricky and Lucy of Putterills made me change my mind on this. When you get an estate agency really working for your interest… you can tell.
I am not stating this for flattering. I am just stating this so as to bring back the humanity factor, which seem s to be missing from today's transactions.
You get agents trying to do their jobs.
Then you get agents trying to go the extra mile.
When Lucy texted me - while on her holiday with her husband - checking on if everything is ok with the transaction process - that was beyond belief. I literally had to apologise to her for taking her holiday time dealing with my conveyancing issues. Her response was remarkably humble.
Solution is the word. Putterils provide solutions - while other agents just try to get you on their books. This is the difference.
Lucy, Ricky and the rest of their fantastic team [Carrie, Abigail, Carly et al] all have been responsive, caring and most of all, human!!!
To cut a long story short, I wish that all of my future transactions would be through them, or through people of the same ethic.
One downside I can put out there is that they only work until 1700. I think they should be working 24/7!
Kooliz · 14 November 2022
Agent replied
Dear Mr T, thank you so very much for this truly amazing review! We are so happy to have agreed the sales of your properties, and to have helped get each sale successfully to completion. We are pleased you have been so very happy with the service we have provided - we really do care and aim to provide a proactive and supportive service to our clients, and we are glad that it made the difference!!! Wishing you all the very best for the future, and we hope we can work together with you again someday, Ricky, Lucy and all of the Knebworth team!
★★★★★ 5/5
GoogleVery pleased with service provided by Adam and the team. Will use again
Martin · 13 December 2025
Agent replied · 13 April 2026
Thanks for your kind words, Martin, it was an absolute pleasure working with you
★★★★★ 5/5
GoogleWe would highly recommend Putterills! They were the estate agent for the house we were buying, but they communicated far better than our estate agent, were always friendly and helpful, and gave so much advice to help us move this very slow and stressful house move on (which took far longer than it should have due to our estate agent and solicitors and buyers' situation). Abi who has now left started on this with us, and Lucy took over once Abi had left and the handover was seamless - Lucy was completely updated from the very start. Both were so kind and informative, and kept us updated nearly every day by phone and email - nothing was too much for them. We would urge anyone moving house to go with Putterills - if we ever move again we won't hesitate to go with them! Thank you so much for all your help and support throughout.
Hannah · 15 October 2022
Agent replied
Dear Hannah - thank you for your very lovely review, we are so glad that you got to where you wanted to be and that we were able to help you get there! Wishing you and your family happy times in your lovely new home!
★★★★★ 5/5
Googlebought a property managed by Putterhills on behalf of a local Knebworth seller… great communications and dedicated “progressor” manager who kept her eyes on the ball and constantly informing all involved parties of overall sequence, impacts on the Chain, etc. Recovered well from a few surprises out of their control with a plan. Tactful, kind, honest. We recommend Putterhills and their rock star team. Thank you!
Jerome · 28 September 2023
Agent replied · 28 October 2023
Thank you Jerome for your lovely 5 star review - particularly the "rock star team" part!! We saw you moved in today! We wish you every happiness in your lovely new home - from all the team at Putterills Knebworth.
★★★★★ 5/5
GooglePutterills were great dealing with our purchase, the team dealt with us as buyers very kindly and professionally, and kept in touch throughout the whole conveyancing process. Their photos and information about the house we bought was also very well presented and full of information. We poured over the pictures and brochure in depth before viewing the property and it made our choice to make an offer easier without needing a second viewing.
I’d recommended them to anyone in their area.
Paul · 13 January 2026
★★★★★ 5/5
GoogleI had excellent service from the Knebworth Branch. Ricky and his team are outstanding, from Lucy's compassion, to Carly's limitless enthusiasm, to Abi's friendly efficiency. It took over 40 viewings to sell our house so it wasn't an easy sale but the team were always on hand for a calming word or some friendly advice on how we could improve our chances. The fact that they got over 40 people in during a pandemic is quite something in itself !
Us recommending you is a given and we are hoping that this is our last move but if we do go again we would have no hesitation in banging down your door.
Thank you Guys you played a blinder !
Peter · 9 February 2021
Agent replied
Thank you so much for your fabulous review Pete, you have been great to work with. We knew that with so much interest and so many viewings we would find the right buyer for your home, even in a pandemic!! We are so pleased you have been so pleased with our service, it means such a lot to us. Myself and the whole team wish you both happy times ahead in your new home! Lucy, Branch Manager
★★★★★ 5/5
GoogleA big thank you to Lucy, Vanessa and all of the team at Putterills Knebworth for selling my property. Once again you have shown an extremely professional efficient service. The only Estate Agent I will ever use!
Katie · 1 October 2024
Agent replied · 8 December 2024
Thank you Katie for your repeat custom and for your five star review - we are really pleased to have agreed the sale for you and that you have been happy with our service. We hope to deal with you again in the future! Best Wishes from the whole team!
★★★★★ 5/5
GoogleOur dealings with Putterills have been smooth and efficient from the start. Vanessa was our point of contact and throughout (probate was involved) handled everything professionally and keept communication lines open between both the buyer and both solicitors. Having lived the majority of my life in the village my family were happy to use a local well known business.
Claire · 27 June 2023
Agent replied · 26 August 2023
Thank you Claire for your wonderful review, we are happy that you have been happy with the service provided, many thanks for choosing Putterills!
★★★★★ 5/5
GoogleI have recently been communicating with an estate agent called Emma at the Knebworth branch. I was trying to rent a property but due to having pets could not go through with a property. Emma tried her upmost for me, and the best thing was …
Hayley · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for taking the time to share your experience. While we’re sorry the property couldn’t work out due to your pets, we’re delighted to hear how well Emma supported you throughout the process. … More
★★★★★ 5/5
GoogleI approached Putterills after a bereavement and what can I say apart from thank you to the wonderful Lucy and Vanessa and of course the rest of the team. They supported and kept us up to date right through from viewings to completion. …
Carol · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your heartfelt review. We’re truly sorry for your loss, and we’re pleased to hear that Lucy, Vanessa and the rest of the team were able to support you during such a difficult time. Providing a compassionate and … More
★★★★★ 5/5
GoogleI approached Putterills following a bereavement asking them to sell my home. I was treated with the utmost respect by all the Staff, my main contacts were Lucy, Vanessa and Adam, but all staff were most helpful in not only finding a buyer, …
Irene · 13 November 2025
Agent replied · 13 April 2026
Thank you so much for taking the time to leave such a kind and thoughtful review. We are truly touched by your words and are pleased that Lucy, Vanessa, Adam, and the rest of our team could support you during such a difficult time. It’s … More
★★★★★ 5/5
GooglePutterills made the move run smoothly from start to finish. The team were all so happy to help with anything. The move went without any problems and I would highly recommend Ricky and his team to anyone moving. Thank you Putterills x
Wends · 24 January 2024
Agent replied · 26 August 2024
Thank you for your lovely review - great to hear that you felt the move ran smoothly and that we are all helpful. Wishing you all the best for the future from the whole team.
★★★★★ 5/5
GoogleI have nothing but praise for Lucy Lord and her team at Putterills Knebworth. All the dealings I had with them were friendly and professional.
John · 17 November 2024
Agent replied · 8 December 2024
Thank you John for your five star review! We are delighted that you have been able to make the move and that you were so pleased with the service we provided you. Wishing you both well for your next chapter! from Lucy and the rest of the team
★★★★★ 5/5
GoogleI would just like to say a massive thank you to all the amazing team at Putterills, Knebworth.
We were looked after beautifully from start to finish, regarding our house sale.
I can highly recommend this organisation.
They were professional, knowledgeable, supportive and friendly throughout the marketing journey.
I would definitely recommend them and won’t hesitate to use their expertise and services again!!!
Dawn · 13 February 2026
★★★★★ 5/5
GoogleLucy was excellent in providing a professional service for buying our property!
Even though we had a tough time in regards to our chain, Lucy and the Putterills team did their best to ensure we completed on time and tied up all loose ends.
Thank you for all your help!
We couldn’t recommend Putterills anymore!
Josh and Tor
Josh · 15 September 2022
Agent replied
Dear Josh and Tor, thank you so much for you lovely review - it means a great deal to us. Glad you got there, we all wish you every happiness in your new home!
★★★★★ 5/5
GoogleRecently sold my property through Adam Hewitt at Putterills.
Smooth and faultless sale, kept up to date and my buyer was managed brilliantly by Adam.
Wouldn’t hesitate to recommend again.
Oliver · 13 February 2026
Agent replied · 13 April 2026
Thank you Oliver for your 5 star review. We're delighted the sale went so smoothly and that Adam was able to keep everything on track for you. We really appreciate your kind words and your recommendation means a great deal to all of us at Putterills Knebworth.
★★★★★ 5/5
GoogleAfter using Putterills a few years ago for our purchase, we knew that we wanted to use them again for our sale, and we are so pleased that we did. They have been amazing, so personal and responsive, and they have been all round an absolute pleasure to work with. We have been particularly impressed with their professionalism but also their customer service which has been exceptional. A big thank you in particular to Vanessa, Lucy and Carly who have all been amazing. We would definitely recommend using Putterills, from both the purchasing and selling side. Thank you!
Hattie · 5 June 2024
Agent replied · 19 June 2024
Thank you Hattie for your wonderful review, it means a great deal to us. It was lovely working with you again too. We all wish you both the very best for your next chapter!
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