1/5
GoogleAVOID AVOID AVOID !!!!!!! Should be shut down with the service they provide. Complaint in with the property ombudsman
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
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Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
5/5
GoogleBeckie Roe has been brilliant.
1/5
GoogleWorst agent I've been a tenant of. In my opinion they are very unprofessional, unresponsive, and quite frankly, incompetent.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleMike has helped me to find videos for the rooms I wished for. Even though everything was last minute, gratefully I was able to get in on my day of arrival. Kudos to Mike and Abbey for escalating the process.
1/5
GoogleRating only, no written review.
1/5
GoogleWorst company I have ever dealt with. Constany chasing my partner for a payment in "arrears" whenever it was paid on day 1. Have now moved out of the property and still being chased for this payment a full year later. Also do not answer their phones at all. Probably the worst company I have had to deal with for anything.
1/5
GoogleRating only, no written review.
1/5
GoogleNot the one
1/5
GoogleMy partner had to fight to get a deposit back even though the property was immaculate when leaving - better than when he went to the property. Very unprofessional staff. Avoid!!
1/5
GoogleAbsolutely terrible!! They take forver to reply, do not answer my calls. Also, they continually do not follow through with their word.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleLocked my keys in my room, Dan was super helpful.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleTerrible terrible agency, students stay clear.
1/5
GoogleI made this review 9 months ago after some initial and in hindsight now at the end of my tenancy, I realise that this is completely justified. They were very slow to return deposits, and took advantage of us not taking detailed enough photos to charge us extortionate fees for cleaning (despite us spending a long time cleaning, and leaving the house in a far nicer condition than we found it) and deduct large amounts from our deposit, they changed the locks without telling the landlord so when he came to let us in once his key didn't work. Unfortunately I do not have enough evidence to pursue the deposit complaint further but really would not recommend this company. Student letting agents :/
Agent replied
Hi Tom Sorry to hear that we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com with some more information about what's gone wrong? Once I know the details, we can see if we can set everything right for you. Kind regards James Mason James.Mason@purplfrogproperty.com
4/5
GoogleBeckie was very responsive and helpful in our interactions, overall my experience was smooth and relatively hassle free.
1/5
GooglePurple frog have been some of the worst estate agents I have ever dealt with. They don't resolve issues on time. Are rude and threaten people with their deposits for trivial issues. Would NOT recommend one bit ):NegativeQuality, Professionalism, Value
5/5
GoogleLauren is an amazing agent, she is provides a fast reply all the time with amazing descriptions. She always answer for my questions with full of information. She does an amazing job. Me and my friends are really satisfied with the purple frog and her work.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
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